Arcserve UDP vs BackupAssist comparison

Arcserve and BackupAssist are both solutions in the Backup and Recovery category. Arcserve is ranked #23 with an average rating of 6.9, while BackupAssist is ranked #71. Arcserve holds a 1.1% mindshare in BRS, compared to BackupAssist’s 0.5% mindshare. Additionally, 85% of Arcserve users are willing to recommend the solution, compared to 100% of BackupAssist users who would recommend it.

Arcserve UDP

Read 44 Arcserve UDP reviews

2,739 Views
2,328 Comparison Views

85% willing to recommend

BackupAssist

Read 5 BackupAssist reviews

806 Views
766 Comparison Views

100% willing to recommend

Arcserve UDP

BackupAssist

Comparison Buyer's Guide

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Executive SummaryUpdated on Sep 11, 2024

Arcserve UDP and BackupAssist are competitive products in the backup and data protection industry. User reviews indicate that BackupAssist generally offers superior features and usability, although Arcserve UDP provides significant value in pricing and support.

Features: Users appreciate Arcserve UDP for its comprehensive backup solutions, extensive disaster recovery options, and significant support resources. BackupAssist, on the other hand, is favored for its user-friendly approach, efficient file-level backups, and ease of use.

Room for Improvement: Arcserve UDP users often mention the need for a more intuitive setup process, improved technical documentation, and enhanced user interface. BackupAssist users suggest enhancing cloud backup capabilities, reducing the complexity of advanced features, and boosting system performance for large-scale deployments.

Ease of Deployment and Customer Service: Arcserve UDP deployment is generally considered straightforward but could benefit from clearer documentation. Customer service is highly rated, offering prompt support. BackupAssist deployment receives praise for its simplicity and quick setup, with customer service also regarded positively.

Pricing and ROI: Users find Arcserve UDP’s pricing competitive and appreciate the solid return on investment it provides over time. BackupAssist also offers good value, though some users feel the initial setup costs are higher.

To learn more, read our detailed Arcserve UDP vs. BackupAssist Report (Updated: December 2025).

Buyer's Guide

Arcserve UDP vs. BackupAssist

December 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Arcserve UDP

Ranking in Backup and Recovery

23rd

Average Rating

7.6

Reviews Sentiment

5.7

Number of Reviews

Ranking in other categories

Disaster Recovery (DR) Software (16th)

BackupAssist

Ranking in Backup and Recovery

71st

Average Rating

8.8

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

MSP Backup (16th)

Mindshare comparison

As of January 2026, in the Backup and Recovery category, the mindshare of Arcserve UDP is 1.1%, down from 1.3% compared to the previous year. The mindshare of BackupAssist is 0.5%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Backup and Recovery Market Share Distribution
Product	Market Share (%)
Arcserve UDP	1.1%
BackupAssist	0.5%
Other	98.4%

Backup and Recovery

Featured Reviews

Sergio Itikawa

Software Solutions Architect at SPEData

Has supported hybrid IT environments effectively and offers strong data protection

With Arcserve UDP, the most valuable feature is to improve persistent data, which I consider important. I use other products too, not only Arcserve UDP, as we use TrueNAS as well. Arcserve UDP improves the precision of data. I have utilized Arcserve UDP's data deduplication feature, and the data deduplication feature helps my storage efficiency significantly. I have used Arcserve UDP's continuous data protection. It is beneficial for operational continuity because we use it constantly and have no objections to Arcserve UDP technology; I think it is very good. Arcserve UDP's integration with multiple operating systems is very good and very efficient. This brings value for me since many of my clients have different operating systems like Windows and Linux; there is no problem. Regarding the deduplication and compression with Arcserve UDP, I think Arcserve UDP is still a solid solution that we primarily use.

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RichardMukarakate

Director at Gemini Systems

Provides ransomware protection, does good reporting, and is close to perfect for our use case

The main challenge that I have had with it was no line of support, but I've anyway taken away the Linux machine that I was using. So, I don't need that anymore. I'm migrating my Exchange to the cloud. So, I probably will stop using the exchange backup side of it sometime next year, but the rest of the virtual machines that I have on-premises are very well covered by it. To be able to back up my online Exchange, I know there is a backup in the cloud, but I prefer to have something physical with something on my premises as well. It stopped doing my backups after I did the last update on it.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The recovery part of the product is very good."

"It's simple to set up."

"The ease of use is the best feature of the product."

"The most valuable features are the replication to the cloud and the deduplication."

"The backup is the most valuable feature. It also makes storage very easy."

"It is a very stable solution...It is a scalable solution."

"The solution has no limitations because it does backup for Linux and Windows."

"The most valuable feature of StorageCraft ShadowProtect is the speed and the compression of the backups. The compressed backed-up files do not take up as much storage. Additionally, the incremental backups can be done in one minute and be backed up on a disc very fast."

More Arcserve UDP pros

"We can configure the notifications themselves so that the right people get the notifications. This is very helpful. It allows key stakeholders to know if backups have happened and to remind each other to check the backups if something is not right."

"The most valuable features of BackupAssist are ease of use, configure is simple, and more importantly, ease of recovery. If you needed to do a complete system recovery or another recovery it is straightforward."

"I have found that the backups are usually very successful."

"I get my reports. It is generally very reliable. Unless there is a major change, it doesn't stop backing up. I've got my server room set up with everything connected to the same power, and I never have power issues or failures of backups because a sub-site has gone off."

Cons

"The solution's reporting could be improved and should provide customized reports."

"Every time I change the disc, I have to do a full backup."

"The solution can improve by allowing older versions to support the latest version of the OS."

"The tool doesn't provide cloud integration in India."

"They could work on their marketing approach. I don't see many people leveraging it."

"The support could be more knowledgeable and faster."

"Based on my experience, whenever we need support, there are difficulties with communication when trying to resolve the issue."

"The technical support of the product is an area of concern where improvements are required."

More Arcserve UDP cons

"It stopped doing my backups after I did the last update on it."

"The solution needs a dashboard or some form of central control from which you can manage all backups."

"Many solutions become stagnant over time. However, BackupAssist has been consistent in updates but they must continue to innovate and improve to avoid stagnation."

"In the future I would like to see more support for Linux."

Pricing and Cost Advice

"The retail fee is $1300 for a year for one server. Other than that, there is just the cost of your hardware."

"I rate the product price a five on a scale of one to ten, where one is low price and ten is high price."

"The pricing is moderate."

"It is approximately $400 to purchase a virtual service outright."

"Normally our customers purchase the premium plus license, rather than the standard one, which provides more options."

"As an MSP partner, I believe that the prices are fair."

"It is a bit pricey, considering the reliability problems. If the tool worked flawlessly, the price would be fair, even cheap."

"I feel that the product is fairly priced."

More Arcserve UDP pricing and cost advice

"There's a yearly licensing cost. The costs might be around $2000 USD annually."

"The product pricing here in Zimbabwe is good, I cannot complain."

"The cost of the solution is reasonable and there are add-on options that can be purchased. I have used other solutions that are a lot more expensive that are not as good. The ability to get support is very simple and very reasonable from a cost standpoint."

"It's on a yearly basis, but I'm not the one who does the licensing on that. I don't have any figures, but it's on a yearly basis, and I believe it's reasonable."

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Top Industries

By visitors reading reviews

Computer Software Company

17%

Manufacturing Company

11%

Comms Service Provider

Government

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	24
Midsize Enterprise	10
Large Enterprise	9

No data available

Questions from the Community

Major Differences Between These 4 Backup and Disaster Recovery Solutions?

Comparing the features of the four is not the right approach. You need to develop a list of requirements for backup and DR that are specific to your organization and then compare each of the four ...

See all answers

What do you like most about StorageCraft ShadowProtect?

The interface is very refined, works fine, and is very intuitive most of the time. Scalability is nice. The multi-tenancy feature is very welcome. The integration with Linux works fine too.

See all answers

What is your experience regarding pricing and costs for StorageCraft ShadowProtect?

Regarding the setup cost for Arcserve UDP, it is significantly important, but the price is similar to all our options where clients need to have backup on-premises and replication in the cloud.

See all answers

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Comparisons

Veeam Data Platform vs Arcserve UDP

Compared 13% of the time

Rubrik vs Arcserve UDP

Compared 5% of the time

Acronis Cyber Protect vs Arcserve UDP

Compared 5% of the time

Veritas Backup Exec vs Arcserve UDP

Compared 5% of the time

Dell PowerProtect Data Domain vs Arcserve UDP

Compared 5% of the time

More Arcserve UDP Competitors

Veeam Data Platform vs BackupAssist

Compared 26% of the time

Acronis Cyber Protect vs BackupAssist

Compared 20% of the time

NetApp AltaVault vs BackupAssist

Compared 14% of the time

Dell PowerProtect Data Manager vs BackupAssist

Compared 14% of the time

BDRShield vs BackupAssist

Compared 13% of the time

More BackupAssist Competitors

Product Reports

Buyer's Guide

Arcserve UDP

January 2026

Download Arcserve UDP product report

Buyer's Guide

BackupAssist

January 2026

Download BackupAssist product report

Also Known As

StorageCraft ShadowProtect, StorageCraft Backup Analyzer

No data available

Overview

Arcserve UDP is a comprehensive solution that empowers even a one-person IT department to protect virtual and physical environments with a high degree of simplicity. It allows you to design and manage your entire data protection strategy with a unified management console, and enables you to scale your data backup coverage as your organization grows with the push of a button.

Arcserve

BackupAssist is a comprehensive backup and recovery software designed for small and medium-sized businesses. It offers a wide range of features to ensure data protection and minimize downtime in case of system failures or disasters. With BackupAssist, users can easily create and manage backups for their critical data, applications, and systems.

One of the key features of BackupAssist is its support for multiple backup types, including full, incremental, and differential backups. This flexibility allows users to choose the backup strategy that best suits their needs and optimize storage space and backup time. Additionally, BackupAssist supports both local and remote backups, enabling users to store their backups on external drives, network shares, or cloud storage services.

BackupAssist also provides advanced features for application-specific backups, such as Microsoft Exchange, SQL Server, and Hyper-V. These features ensure that critical business applications are backed up correctly and can be quickly restored in case of data loss or system failures. Moreover, BackupAssist offers granular recovery options, allowing users to restore individual files, folders, or even specific application items.

To further enhance data protection, BackupAssist includes features like encryption, compression, and verification. Encryption ensures that backups are securely stored and can only be accessed by authorized users. Compression reduces the backup size, optimizing storage space and reducing backup time. Verification checks the integrity of backups, ensuring that they can be successfully restored when needed.

BackupAssist also offers a range of disaster recovery options, including bare-metal recovery and virtual machine backups. Bare-metal recovery allows users to restore their entire system to new or existing hardware, minimizing downtime in case of hardware failures or system crashes. Virtual machine backups enable users to protect their virtualized environments, ensuring business continuity in virtualized infrastructures.

BackupAssist

Sample Customers

ITPS, North Hertfordshire Homes, SEMIKRON, Kajaani University of Applied Sciences, Test Valley Borough Council, EK Services

Monash University, NASA, NYU, Pfizer, RAF Association, Rockwell Colins, University of Arizona, US Department of State, Volvo

Buyer's Guide

Arcserve UDP vs. BackupAssist

December 2025

Free Report: Arcserve UDP vs. BackupAssist

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