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AWS X-Ray vs LightStep comparison

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Buyer's Guide
Application Performance Management (APM)
July 2022
Find out what your peers are saying about Dynatrace, Datadog, AppDynamics and others in Application Performance Management (APM). Updated: July 2022.
620,319 professionals have used our research since 2012.
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    Questions from the Community
    Top Answer:There are many factors and we know little about your requirements (size of org, technology stack, management systems… more »
    Top Answer:The monitoring so far has been good and we are happy with it.
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    Also Known As
    New Relic Mobile
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    New Relic is a software analytics and application performance management solution that gives users in-depth data visibility and analytics. By going right to the source, the code, New Relic enables users to develop quicker software, build improved products,and consistently impress their customers. Data tells a story and New Relic interprets what it is telling you.

    AWS X-Ray helps developers analyze and debug production, distributed applications, such as those built using a microservices architecture. With X-Ray, you can understand how your application and its underlying services are performing to identify and troubleshoot the root cause of performance issues and errors. X-Ray provides an end-to-end view of requests as they travel through your application, and shows a map of your application’s underlying components. You can use X-Ray to analyze both applications in development and in production, from simple three-tier applications to complex microservices applications consisting of thousands of services.

    LightStep is a reliability platform that combines metrics and tracing, natively and scalably. With LightStep, you can query and examine issues without knowing ahead of time which data type provides the answers you require. You can automatically correlate root causes across all traces, analytics, and logs throughout the system.

    LightStep delivers on the promise of best-in-class observability by allowing teams to swiftly detect and resolve regressions. As the needs of your organization grow, LightStep can scale from a single service to hundreds, with no limits on data volume or cardinality, to empower any team size, at any step in the software development lifecycle.

    Whether you're proactively optimizing performance or investigating a root cause, LightStep integrates seamlessly into daily workflows so you can get back to building new products. The solution allows immediate and relevant insights in real time with auto-instrumentation and out-of-the-box access to a root cause analysis engine.

    LightStep Features

    LightStep has many valuable key features. Some of the most useful ones include:

    • Fast analytics: LightStep gathers and analyzes data from infrastructure, applications, runtimes, the cloud, and other third-party services. It correlates root causes across all traces, KPIs, and logs in the system and provides developers and SREs with fast insights.
    • Smart on-call scheduling: Create shifts visually, and quickly specify primary and backup on-call personnel. Ascertain accurate escalation policies and automatically recommend users with the fullest ability to fill scheduling gaps automatically.
    • Coordinated incident response: Organize alert triage and on-call scheduling across Slack, Zoom, PC, and mobile with ease. Ensure quick resolution by enhancing communication between responders and stakeholders.
    • Automatic playbooks: Customizable automation response rules and playbooks for alerts and incidents allow you to save time while focusing on the most important tasks.
    • Insights into health services: Understand the impact of warnings and events on your business and technical services. Routing to responders can be automated based on the services that are affected, and live reporting and dashboards can be used to acquire operational insight.
    • Integrate with ServiceNow to speed up the resolution process: The ServiceNow connection integrates your existing ServiceNow teams, setups, and data.

    You can escalate and synchronize incidents across your team and your ServiceNow instance in order to manage visibility and collaboration.

    • Change Intelligence helps teams research complex topics: LightStep monitors changes in your application, infrastructure, and user experience and shows you what's causing them.

    LightStep Benefits

    There are many benefits to implementing LightStep. Some of the biggest advantages the solution offers include:

    • Workflow that is consistent and dependable: Integrate collaboration with on-call, alert, and incident management workflows to unify response context.
    • Reduce response time: Automated response roles simplify resolution actions and collaborative processes, and automated postmortems prevent recurrence.
    • Unlimited number of users: Active service usage-based pricing encourages collaboration throughout your whole workforce, fostering a culture of service ownership.
    • Resolve challenges quickly: LightStep has been the market leader in distributed tracing. It gives teams the context they need to handle difficult challenges in minutes, with limitless cardinality, full-system correlations, dynamic service maps, and mobile-to-backend visibility.
    Learn more about New Relic APM
    Learn more about AWS X-Ray
    Learn more about LightStep
    Sample Customers
    Dow Jones, Microsoft, Nike, Groupon, NBC, Sony, Fox, Adobe, Best Buy, Walmart, and WebMD, Cirque du Soleil,, France Télévisions SA, Hachette Book Group, Hy-Vee, Inc., Isolation Network, Inc., Lighthouse eDiscovery, Major League Soccer, NYC-DOT, New Zealand Media and Entertainment, Office Depot International in Europe, Royal Opera House, Adobe Systems Incorporated, American Eagle Outfitters, Inc., Citrix,, Eastern Bank Corporation, Fox Sports, Globosat, Hogg Robinson plc, iHeartMedia, Jive, Kent State University, Multiplus, NBCUniversal, Ocado, REI, Sensis, VenueNext, Yellow Pages Limited and Zenefits
    COMCAST, ConnectWise, skyscanner, AirAsia, cookpad, cimpress, VTEX, zowdow
    InVision, Twilio, Lyft, Yext, DigitalOcean,
    Top Industries
    Financial Services Firm20%
    Computer Software Company13%
    Media Company11%
    Manufacturing Company7%
    Computer Software Company23%
    Comms Service Provider17%
    Financial Services Firm12%
    Computer Software Company24%
    Comms Service Provider17%
    Financial Services Firm12%
    Media Company11%
    Computer Software Company27%
    Comms Service Provider10%
    Financial Services Firm9%
    Company Size
    Small Business39%
    Midsize Enterprise28%
    Large Enterprise33%
    Small Business18%
    Midsize Enterprise14%
    Large Enterprise68%
    Small Business15%
    Midsize Enterprise13%
    Large Enterprise71%
    Small Business19%
    Midsize Enterprise12%
    Large Enterprise69%
    Buyer's Guide
    Application Performance Management (APM)
    July 2022
    Find out what your peers are saying about Dynatrace, Datadog, AppDynamics and others in Application Performance Management (APM). Updated: July 2022.
    620,319 professionals have used our research since 2012.

    AWS X-Ray is ranked 26th in Application Performance Management (APM) with 1 review while LightStep is ranked 51st in Application Performance Management (APM). AWS X-Ray is rated 7.0, while LightStep is rated 0.0. The top reviewer of AWS X-Ray writes "Scalable and good for tracing problems, but hard to configure". On the other hand, AWS X-Ray is most compared with Azure Monitor, Google Stackdriver, Datadog and Elastic Observability, whereas LightStep is most compared with Datadog and Elastic Observability.

    See our list of best Application Performance Management (APM) vendors.

    We monitor all Application Performance Management (APM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.