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Comparison Buyer's Guide
Executive Summary
Updated on Jun 27, 2023

We performed a comparison between New Relic and AWS X-Ray based on real PeerSpot user reviews in five categories. After reading all of the collected data, you can find our conclusion below.

  • Ease of Deployment: New Relic's setup is straightforward, but may take longer for larger numbers of devices. AWS X-Ray's setup is rated as doable and fast, but its difficulty level depends on the level of depth desired. Both setups are not considered overly complex.
  • Features: New Relic has versatile features that provide in-depth application information and traceability with reliable monitoring. AWS X-Ray, on the other hand, excels in quickly identifying errors and providing detailed information, while also helping with compliance and security.
  • Pricing: New Relic has a monthly or yearly license with additional fees for extra features or data ingestion, and some reviewers find it expensive while others find it reasonable. AWS X-Ray's pricing is based on usage and is relatively affordable, with pricing getting better as companies scale up and develop a relationship with Amazon. However, pricing becomes more expensive on a per-user basis for medium to big enterprises.
  • Service and Support: The quality of New Relic's customer service is inconsistent, with mixed opinions regarding their responsiveness and expertise. There is room for improvement in terms of efficiency and precision. AWS X-Ray's customer service has not been evaluated extensively, but one reviewer rates it positively with a score of eight out of ten.
  • ROI: New Relic has received inconsistent feedback regarding its ROI, with some users seeing a positive return on investment while others remain uncertain. On the other hand, AWS X-Ray users have reported experiencing a significant ROI.

Comparison Results: New Relic has versatile features, provides in-depth application information, and has accurate alert mechanisms. Customers praise New Relic's customer service and support. AWS X-Ray is functional but lacks the same level of features and ease of use as New Relic. 

To learn more, read our detailed AWS X-Ray vs. New Relic Report (Updated: September 2023).
734,678 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
"AWS X-RAY identifies bottlenecks in terms of stability and performance and how long certain data lives in terms of response time and duration.""The most promising feature of AWS X-Ray is that you can debug the issues through the proper logs. You can also get an analysis out of the logs for some use cases, though I have yet to try all the features of AWS X-Ray.""The most important one is compliance. We're able to achieve our regulatory levels. We're able to achieve the security level that we need for the federal government.""AWS X-Ray is a strong solution and has a smooth integration process.""It is a very scalable solution."

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"The synthetic alert is the most valuable feature in New Relic APM. I also like the time travel feature and find traceability useful in the solution. New Relic APM also has good response times.""The simplicity of the dashboard is very good.""The synthetics, alerts, and native inbuilt capabilities for monitoring the cloud with the New Relic agents have been helpful.""The stability of New Relic APM is very good.""The monitoring so far has been good and we are happy with it.""New features are added often.""To me, the most valuable feature of New Relic APM is the traceability, mainly based on the time travel method, so you get the overall response time, which is pretty helpful for developers and ADR techs looking into issues on a deeper level. New Relic APM is a very good, tailor-made solution.""It is easier to create new dashboards in the New Relic interface, and it is also easier to query if when I want to monitor a different parameter or time duration on my dashboard."

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"What needs to be better in AWS X-Ray is the log filtering. Predefined filters could be helpful because the power of analytics comes from how you can filter the data. I also want to see more KPIs from AWS X-Ray.""If you have a small team, it's probably overkill.""Like most Amazon products, the user interface, configuration, and tuning aren't the easiest. That's the biggest reason why people tend to go to products like TerraForm and Terragrunt. We use TerraForm and Terragrunt. So, for setting things up and interacting with X-Ray, it's definitely the user interface that can be better.""I do not have any notes in terms of improvements.""They can improve how traces are sent to other providers."

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"One thing that we noticed was that historical information was only for a limited period, which was not helpful in certain scenarios. For example, if I want to size my system for an event for New Year or Christmas season based on the historical data, I won't be able to find the historical data. Currently, the data is limited to three months. It would be helpful if they can provide historical data for a longer duration so that we can plan our system accordingly.""New Relic needs to improve is the user data schema.""The solution only supports the cloud platform and not on-premises.""The scalability can be improved.""One thing I'd like to see in any APM, especially New Relic, is the ability to use distributed transactions. When one microservice calls another, it calls another database and microservice. The entire data visualization layer will not be able to correlate from one microservice from end to end and return on that path. Distributed transactions would be a great addition that would make life simpler. Unfortunately, no APM has that end-to-end capability.""New Relic APM is a good tool, and it has a database of failures, but it could use a list of customer-specific failures. New Relic APM should be able to give my company advanced analytics through AI.""The customization of the start and end time is kind of cool.""I haven't come across any features that are lacking."

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Pricing and Cost Advice
  • "The pricing for AWS X-Ray is a six out of ten."
  • "As you develop a relationship with Amazon, your pricing gets lower. You get credits for the amount of the system you use, and then if you're the government, you can get government pricing. For commercial users, there's a hump when you go from small to medium to big enterprise. Small businesses can live pretty easily off the free tier in a lot of cases, but when you go from a medium to a big enterprise, it becomes more expensive on a per-user basis. I'd like to see that curve going in a different way where pricing can be driven down while people are trying to adopt the technology."
  • "The solution is a bit expensive."
  • More AWS X-Ray Pricing and Cost Advice →

  • "The price of the solution could be less expensive. You have to pay a lot for each user. There is an additional cost for extra features."
  • "This is an expensive tool."
  • "The price of New Relic APM could be less expensive. We are using the New Relic APM pro account and it is more costly. When compared to competitors the solution's pricing should be much more realistic."
  • "If I remember it correctly, the pricing was based on the core, and the monthly subscription used to cost us $1,500 or $2,000. We had pre-prod and production services. Costing was different for pre-prod and production. For pre-prod, it was 40% less than the production service cost. It was a combined package."
  • "This solution required a license and it is better than some other competitors."
  • "The solution is less expensive than AppNeta."
  • "We feel it's a little bit pricey."
  • "The pricing is fine."
  • More New Relic Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:AWS X-RAY identifies bottlenecks in terms of stability and performance and how long certain data lives in terms of response time and duration.
    Top Answer:I'm not involved with government pricing. If I switch to the commercial side, the pricing gets better once you get into the billable mode. The pricing gets better as you scale up. As you develop a… more »
    Top Answer:Interpreting data is an important aspect to consider when discussing improvement, along with identification. It involves not only generating data and KPIs using a tool but also understanding and… more »
    Top Answer:There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra… more »
    Top Answer:It allows the restriction of privileges and control of users.
    Top Answer:The solution only supports the cloud platform and not on-premises. Therefore, they should assess supporting the licensing on-premises as well.
    Average Words per Review
    Average Words per Review
    Also Known As
    New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM
    Learn More

    AWS X-Ray is a powerful debugging and performance analysis tool offered by Amazon Web Services. It allows developers to trace requests made to their applications and identify bottlenecks and issues. 

    With X-Ray, developers can visualize the entire request flow and pinpoint the exact location where errors occur. It provides detailed insights into the performance of individual components and helps optimize the overall application performance. 

    X-Ray integrates seamlessly with other AWS services, making it easy to trace requests across different services and identify dependencies. It also offers a comprehensive set of APIs and SDKs, enabling developers to instrument their applications and capture valuable data for analysis. With its user-friendly interface and powerful features, AWS X-Ray is a valuable tool for developers looking to improve the performance and reliability of their applications.

    New Relic is a versatile tool that can be customized to fit the needs of different organizations. Its primary use cases include performance monitoring, time series analysis, infrastructure monitoring, synthetic monitoring of APIs, and providing insight into UI performance. New Relic APM is a popular application monitoring tool that provides in-depth observability of an application's performance, including database queries, website response times, and page load times. 

    The solution provides clear information and a complete picture of what is happening in the organization's system, allowing for easy monitoring of servers and providing value in code detection and resolution and user experience metrics.

    Learn more about AWS X-Ray
    Learn more about New Relic
    Sample Customers
    COMCAST, ConnectWise, skyscanner, AirAsia, cookpad, cimpress, VTEX, zowdow
    World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club
    Top Industries
    Financial Services Firm20%
    Computer Software Company15%
    Manufacturing Company8%
    Financial Services Firm24%
    Computer Software Company16%
    Media Company9%
    Educational Organization29%
    Financial Services Firm14%
    Computer Software Company11%
    Manufacturing Company5%
    Company Size
    Small Business19%
    Midsize Enterprise11%
    Large Enterprise70%
    Small Business35%
    Midsize Enterprise29%
    Large Enterprise35%
    Small Business14%
    Midsize Enterprise36%
    Large Enterprise50%
    Buyer's Guide
    AWS X-Ray vs. New Relic
    September 2023
    Find out what your peers are saying about AWS X-Ray vs. New Relic and other solutions. Updated: September 2023.
    734,678 professionals have used our research since 2012.

    AWS X-Ray is ranked 17th in Application Performance Monitoring (APM) and Observability with 5 reviews while New Relic is ranked 3rd in Application Performance Monitoring (APM) and Observability with 34 reviews. AWS X-Ray is rated 8.2, while New Relic is rated 8.2. The top reviewer of AWS X-Ray writes "Saves time, is relatively cheap, and helps find errors". On the other hand, the top reviewer of New Relic writes "Provides a complete picture of what's happening and has an accurate alert mechanism". AWS X-Ray is most compared with Datadog, Azure Monitor, Google Cloud's operations suite (formerly Stackdriver), Sentry and Prometheus, whereas New Relic is most compared with Dynatrace, Datadog, Azure Monitor, Elastic Observability and Instana Dynamic APM. See our AWS X-Ray vs. New Relic report.

    See our list of best Application Performance Monitoring (APM) and Observability vendors.

    We monitor all Application Performance Monitoring (APM) and Observability reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.