Atera vs Xurrent comparison

Atera and Xurrent are both solutions in the IT Service Management (ITSM) category. Atera is ranked #13 with an average rating of 10.0, while Xurrent is ranked #16 with an average rating of 8.0. Atera holds a 2.2% mindshare in ISM, compared to Xurrent’s 1.2% mindshare. Additionally, 93% of Atera users are willing to recommend the solution, compared to 100% of Xurrent users who would recommend it.

Atera

Read 15 Atera reviews

2,239 Views
806 Comparison Views

93% willing to recommend

Xurrent

Read 4 Xurrent reviews

503 Views
503 Comparison Views

100% willing to recommend

Atera

Xurrent

Comparison Buyer's Guide

Download the report

Executive SummaryUpdated on Jul 22, 2025

Atera and Xurrent are competing software solutions in the IT management category. Atera holds the upper hand in overall pricing and support, while Xurrent is superior for those valuing advanced capabilities.

Features: Atera's strengths include remote monitoring, automation, and cost-efficiency. Xurrent is known for robust analytics, seamless integrations, and a diversified feature set, which attracts users needing comprehensive IT solutions.

Ease of Deployment and Customer Service: Atera offers a cloud-based deployment model with responsive customer service. Xurrent also utilizes cloud-based deployment and stands out in proactive customer support.

Pricing and ROI: Atera offers competitive pricing with a quick ROI due to lower setup costs. Xurrent requires a higher initial investment but yields substantial returns for those seeking expansive capabilities.

To learn more, read our detailed Atera vs. Xurrent Report (Updated: July 2025).

Buyer's Guide

Atera vs. Xurrent

July 2025

Download the complete report

Helped 865,384 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Atera

Ranking in IT Service Management (ITSM)

13th

Average Rating

9.2

Reviews Sentiment

7.8

Number of Reviews

Ranking in other categories

Remote Monitoring and Management (RMM) (5th), Patch Management (12th)

Xurrent

Ranking in IT Service Management (ITSM)

16th

Average Rating

8.0

Reviews Sentiment

8.5

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of August 2025, in the IT Service Management (ITSM) category, the mindshare of Atera is 2.2%, down from 2.4% compared to the previous year. The mindshare of Xurrent is 1.2%, up from 0.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Service Management (ITSM)

Featured Reviews

Avi Vaserman

Owner at Sytex Ltd.

Quick setup and efficient automation boost IT consulting services

It would be beneficial if Atera implemented telephone support for general questions. When onboarding new clients and creating their portal, it would be helpful if presidents or company owners could see the current configuration progress step-by-step, rather than relying solely on email and ticket systems. The task system for technicians could be improved by adding recurring task capabilities. This would allow technicians to have checkmarks and task lists they can mark off as completed. While scalability meets growing needs, there haven't been many additions in the last two years. They are adding new features gradually, but there is always room for improvement.

Read full review

Edward Carbutt

Executive Director at Marval Software

Offers multi-tenancy architecture, both in terms of functionality and reporting, requires minimal configuration and no-code deployment

We're still biased towards our previous, more mature product. 4me still needs to reach that level of maturity. However, for most users, the product will do what they need. It's only when you have mature service management processes and need deeper integrations at the process level that you might encounter some limitations. But for less mature needs, 4me works well.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Atera saves money. A trip to the customer costs between $20 to $30. Then, you need to charge the customer $20 to $30 for the travel. However, if you are doing this work remotely, then you are not driving. This makes the process easier and saves money for you and the customer. For example, if it is just one machine, then the savings comes out to $50 to $60. If we are talking about a huge client, who has hundreds of machines and is changing their infrastructure, that is a lot of money."

"The most valuable features of this solution are automatic batch matching and unattended support access."

"Atera has helped me to provide more accurate solutions based on a given problem. For example, we base our solutions on event scenarios, like the alerts. We identify that there's a series of problems occurring in a particular area from the information provided by the alerts."

"All of the features of Atera are valuable because they allow the customers to achieve their goals. It is easy to use, has good collaboration, and has zero maintenance."

"I have better access when I go to look for something regarding either a specific user or software. It is easier to locate. When I am troubleshooting with my clients on the phone, I am not fiddling around looking through a bunch of ticket notes trying to locate something. It makes me a lot more efficient."

"We value the alerts that come with the product which allow me to reach out to my clients. Overall, Atera generates additional revenue streams for work done on their machines."

"Pricing is definitely my favorite part of it. It is also extremely easy to use."

"There are a lot fewer hardware replacements. Once people migrated from old style hard disks over to SSDs, you have things like hard disks filling up faster. So, I run a script to clear out all the waste, e.g., all the temporary files and downloads. A lot of our business runs through a custom web application that we built. This involves people downloading a lot of PDFs and Excel files, and not just having them sitting in folders. With Atera, I can just go through and clean the temporary files out."

More Atera pros

"The multi-tenancy architecture, both in terms of functionality and reporting, is the best feature. It is a really well-thought, designed, and developed part of this product."

"The solution is highly stable."

"It offers a comprehensive set of features without requiring additional payments for each feature."

"I like their request management as well as their project management."

Cons

"The one thing that could do with improvement is the reporting. This is from someone who worked in an MSP, where I would want to run a report and be able to just present that to a client."

"It should improve its processes."

"I also use Apple Zoho, which does not require you to download anything. You can get help from Zoho. Atera, on the other hand, requires you to download an applet."

"Customization could be improved."

"Atera could be improved by adding more granular control over technician roles. We need more specific controls on what technicians can access, like limiting their ability to view certain sections or access devices and share files. This feature request has already been made. The IP asset management capabilities need improvement to better manage assets beyond just devices."

"The chat solutions need improvement because we first need to connect to the customer. This needs to improve so that there is a particular feature that can provide support to customers even if they are not connected to a computer."

"I would like to see more mobile device management. iPad is a big one. I know they've been working on some of that. For me, it would be amazing if I could do tablet devices and even expand it to POS systems or the like. I know that a lot goes into that but I've seen it is an area they're looking at."

"The billing module has a standard layout which is too limited for my needs."

More Atera cons

"Asset Discovery is a feature that should be added."

"We're still biased towards our previous, more mature product. 4me still needs to reach that level of maturity."

"We would like to be able to customize and brand the solution, or at least the majority of its features and dashboards, particularly those that will be used by a large number of people."

"One area where I believe there's room for improvement in the 4me system is the absence of an asset discovery tool."

Pricing and Cost Advice

"Atera happened to have the best pricing model."

"The price is reasonable for what we require."

"It comes with unlimited devices, so the fixed price cost is taken out of my budget. So, I'm all good."

"Pricing is my favorite part of it. It was per user, not per client."

"As an internal IT, it's gold right there. It is money in the bank."

"The solution cost approximately $200 Canadian per month."

"Our company is a startup. The initial reason I looked into Atera was the fact that you pay by the technician, not per-device. That means you are able to jump right in with a service without having a large overhead."

"We pay per user. I am the only user. It is $150 per user. If I need to add one, it is not as costly as expanding with other providers."

More Atera pricing and cost advice

"The licensing costs on the website are about $60 for pay-as-you-go. And then it decreases based on volume discounts or something."

"The pricing is expensive."

"It is the most affordable because it is priced per month per user."

"This pricing falls on the lower end of the spectrum, making it a cost-effective option."

See which vendors are best for you

Use our free recommendation engine to learn which IT Service Management (ITSM) solutions are best for your needs.

See recommendations

865,384 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Educational Organization

10%

Computer Software Company

Comms Service Provider

Retailer

Computer Software Company

21%

Government

Energy/Utilities Company

Healthcare Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What is your experience regarding pricing and costs for Atera?

Pricing is low. It costs around 149 bucks per month.

See all answers

What needs improvement with Atera?

It should improve its processes.

See all answers

What is your primary use case for Atera?

Atera is integral to our daily operations. We use it for RMM, PSA, our ticket system, and contact with people. We also integrate it with different products.

See all answers

What do you like most about 4me?

The multi-tenancy architecture, both in terms of functionality and reporting, is the best feature. It is a really well-thought, designed, and developed part of this product.

See all answers

What is your experience regarding pricing and costs for 4me?

The pricing is expensive. I rate it an eight out of ten.

See all answers

What needs improvement with 4me?

Asset Discovery is a feature that should be added.

See all answers

Comparisons

NinjaOne vs Atera

Compared 22% of the time

Kaseya VSA vs Atera

Compared 14% of the time

N-able N-central vs Atera

Compared 10% of the time

ConnectWise Automate vs Atera

Compared 8% of the time

Datto Remote Monitoring and Management vs Atera

Compared 6% of the time

More Atera Competitors

ServiceNow vs Xurrent

Compared 63% of the time

ManageEngine ServiceDesk Plus vs Xurrent

Compared 23% of the time

Freshservice vs Xurrent

Compared 14% of the time

More Xurrent Competitors

Product Reports

Buyer's Guide

Atera

August 2025

Download Atera product report

Buyer's Guide

Xurrent

July 2025

Download Xurrent product report

Also Known As

No data available

4me

Overview

Atera offers a comprehensive solution for MSPs and IT Professionals. The platform provides in one integrated solution: full remote monitoring and management (RMM), PSA, remote access, patch management, billing, reports, and so much more! Atera’s disruptive pricing model also helps managed IT service providers scale their business while providing continued best-in-class service. All plans include unlimited devices, meaning you only pay per technician.Everything you need, in one easy-to-use platform

Thousands of paying users in over 75 countries
Free 30-day trial, no credit card or commitment required
No hidden fees or restrictions, all plans include unlimited devices
Seamless integration with your favorite IT tools including: Splashtop, AnyDesk, TeamViewer, and ScreenConnect

What can Atera do for you?

Improve Efficiency. Atera delivers customers the tool suite for IT management. Everything you need in an all-in-one, easy-to-use platform.
Automation. Set alerts and proactively prevent issues for your clients. Minimize time spent on manual tasks and spend more time on what matters most, serving your customers.
Disruptive Pricing, Unlimited Devices. Per technician-based pricing with unlimited servers and workstations means you can cover it all, at one fixed price.

Atera

Xurrent offers a dynamic platform catering to modern enterprise requirements, focusing on effective and actionable insights to drive growth and streamline operations.

Xurrent engages its users by providing robust capabilities that enhance data analytics, automation, and collaboration for businesses. Its versatile nature serves industries aiming to optimize performance and efficiency, leveraging cutting-edge technology to address ever-evolving demands. With an integrated approach, Xurrent supports in-depth analysis and seamless communication to help businesses adapt and succeed.

What features does Xurrent have?

Advanced Analytics: Delivers comprehensive data analysis for strategic decision-making.
Automation Tools: Streamlines repetitive tasks, improving efficiency.
Collaboration Capabilities: Enhances team communication and project coordination.
Customizable Dashboards: Provides user-specific insights and data visualization.
Security Layers: Ensures data integrity and protection.

What benefits and ROI should be evaluated?

Improved Efficiency: Reduces time spent on manual tasks through automation.
Enhanced Decision-Making: Empowers data-driven strategies with real-time insights.
Cost Savings: Lowers operational expenses by optimizing resource allocation.
Scalability: Offers flexibility to grow alongside business needs.
Data Security: Protects against data breaches and ensures compliance.

Xurrent finds significant application in industries such as finance and healthcare, where data precision and efficiency are crucial. In finance, it supports portfolio management and trading analytics, while in healthcare, it aids in patient data management and operational excellence. Its adaptability ensures it serves diverse industry requirements effectively.

Xurrent

Sample Customers

MSPs, IT consultants, and IT departments worldwide trust and use Atera.

Information Not Available

Buyer's Guide

Atera vs. Xurrent

July 2025

Free Report: Atera vs. Xurrent

Find out what your peers are saying about Atera vs. Xurrent and other solutions. Updated: July 2025.

DOWNLOAD NOW

865,384 professionals have used our research since 2012.

See our Atera vs. Xurrent report.

See our list of best IT Service Management (ITSM) vendors.

We monitor all IT Service Management (ITSM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.