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Atera vs LogicMonitor comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
8.0
Atera boosts efficiency and cuts costs with remote management, software integration, fixed pricing, and automation, enhancing business value.
Sentiment score
7.3
LogicMonitor enhances efficiency and cost savings, reduces downtime, and improves monitoring, leading to proactive problem-solving and ROI.
The return is more of value and savings in preventing costly downtime, making the savings of about $60,000 which we would have lost without LogicMonitor, and in IT staff efficiency, we save approximately 15 hours a week.
IT Infrastructure Engineer at Ethical Trade SErvices Africa
I can definitely notice a difference in our posture, uptime, and ability to solve problems and resolve outages much quicker since we have had LogicMonitor in place.
Sr. Systems Engineer at a financial services firm with 201-500 employees
 

Customer Service

Sentiment score
8.5
Atera's support team offers quick resolution, accessible help, valued security measures, and improves through user feedback.
Sentiment score
7.6
LogicMonitor's support is praised for promptness and helpfulness but needs improvement in speed and regional consistency.
We need to be able to reach them in real-time, and without those kinds of options available, we have to set up ad hoc calls, which could be improved.
Observability Engineer at Universal Music Group
Customer support is on point and very well trained.
IT Infrastructure Engineer at Ethical Trade SErvices Africa
The product mostly just works without issues.
Sr. Systems Engineer at a financial services firm with 201-500 employees
 

Scalability Issues

Sentiment score
7.8
Atera is scalable for small to large companies, with intuitive setup and robust API integration, ideal for growth.
Sentiment score
7.9
LogicMonitor efficiently scales for large enterprises, supporting diverse environments with seamless expansion and automation, despite minor load balancing issues.
As your company grows, you are able to scale effectively by just deploying additional collector machines.
Sr. Systems Engineer at a financial services firm with 201-500 employees
LogicMonitor's scalability absolutely meets our organization's growth needs.
Observability Engineer at Universal Music Group
LogicMonitor scales well
Technical Lead: Enterprise Monitoring at a retailer with 10,001+ employees
 

Stability Issues

Sentiment score
8.2
Atera is highly stable and reliable, with minor issues quickly addressed and regular updates enhancing functionality.
Sentiment score
8.2
Users praise LogicMonitor for its stability, reliability, minimal downtime, effective alerts, and seamless updates, ensuring high satisfaction.
It is very stable. I have never seen LogicMonitor itself go down.
Sr. Systems Engineer at a financial services firm with 201-500 employees
Since we implemented LogicMonitor and got it working in production, there has been no downtime, no reliability issues, and nothing major regarding flare-ups from LogicMonitor's perspective.
Observability Engineer at Universal Music Group
 

Room For Improvement

Atera needs improved integration, support, and customization across identity management, mobile, network monitoring, and technician control features.
Enhance parent/child logic, dashboard customization, and support while improving interface, permissions, and container monitoring for user satisfaction.
If LogicMonitor looks into going beyond the topology-based correlation to include AI that can group related alerts from different parts of the stack into a single probable cause incident, that will significantly improve the system.
IT Infrastructure Engineer at Ethical Trade SErvices Africa
The container monitoring seems to be really behind compared to some bespoke cloud-native monitoring solutions that are designed around Kubernetes, containers, and ephemeral environments.
Sr. Systems Engineer at a financial services firm with 201-500 employees
We have to set up an email or reach out to support and try to set up an ad hoc call, which cannot be done in real-time when time is the most sensitive issue.
Observability Engineer at Universal Music Group
 

Setup Cost

Atera's pricing model offers cost-effective scalability and predictability, with unlimited devices and savings compared to competitors, ideal for enterprises.
LogicMonitor provides competitive pricing with good value for features, though cloud licensing and large environments may pose challenges.
I experienced no issues with pricing, setup cost, and licensing; it was very transparent, and the licensing model is very clear and easy to understand.
Technical Lead: Enterprise Monitoring at a retailer with 10,001+ employees
 

Valuable Features

Atera provides robust remote access, automation, and monitoring tools, enhancing productivity and user satisfaction with its intuitive interface.
LogicMonitor offers customizable dashboards, robust alerting, and integrations to enhance efficiency, proactive issue detection, and decision-making.
We can run commands such as PowerShell, batch scripts, and implement automation.
Owner at Sytex Ltd.
The dynamic alerting and root cause analysis have helped us fix issues before they cause a full-blown outage or degrade performance for end users.
IT Infrastructure Engineer at Ethical Trade SErvices Africa
Our SLAs and SLOs were averaging about 10 to 15 failed SLAs and SLOs that were over the time allotted to get those resolved, and those are now down to about two to three per week.
Observability Engineer at Universal Music Group
LogicMonitor has expanded our view of our systems and has reduced our mean time to resolution, as now engineers that work on specific issues are able to very quickly identify what the cause is.
Technical Lead: Enterprise Monitoring at a retailer with 10,001+ employees
 

Categories and Ranking

Atera
Ranking in Network Monitoring Software
35th
Ranking in IT Infrastructure Monitoring
37th
Ranking in AIOps
17th
Average Rating
9.2
Reviews Sentiment
7.8
Number of Reviews
15
Ranking in other categories
Help Desk Software (13th), IT Service Management (ITSM) (12th), Remote Monitoring and Management (RMM) (5th), Patch Management (11th), Agentic Automation (7th)
LogicMonitor
Ranking in Network Monitoring Software
13th
Ranking in IT Infrastructure Monitoring
15th
Ranking in AIOps
9th
Average Rating
8.6
Reviews Sentiment
7.3
Number of Reviews
30
Ranking in other categories
Application Performance Monitoring (APM) and Observability (21st), Container Monitoring (6th), Cloud Monitoring Software (14th)
 

Mindshare comparison

As of December 2025, in the IT Infrastructure Monitoring category, the mindshare of Atera is 0.1%, up from 0.0% compared to the previous year. The mindshare of LogicMonitor is 1.9%, down from 2.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Infrastructure Monitoring Market Share Distribution
ProductMarket Share (%)
LogicMonitor1.9%
Atera0.1%
Other98.0%
IT Infrastructure Monitoring
 

Featured Reviews

AV
Owner at Sytex Ltd.
Quick setup and efficient automation boost IT consulting services
It would be beneficial if Atera implemented telephone support for general questions. When onboarding new clients and creating their portal, it would be helpful if presidents or company owners could see the current configuration progress step-by-step, rather than relying solely on email and ticket systems. The task system for technicians could be improved by adding recurring task capabilities. This would allow technicians to have checkmarks and task lists they can mark off as completed. While scalability meets growing needs, there haven't been many additions in the last two years. They are adding new features gradually, but there is always room for improvement.
John Knopick - PeerSpot reviewer
Observability Engineer at Universal Music Group
Has reduced false positives and enabled real-time insights during global events
LogicMonitor could improve their support system. One thing Dynatrace had that I enjoyed was real-time support chat available to reach someone and get help in real-time. With LogicMonitor, that is not really an option. We have to set up an email or reach out to support and try to set up an ad hoc call, which cannot be done in real-time when time is the most sensitive issue. That is definitely one area where they could improve. There are not many gaps or anything that LogicMonitor does not already have available. More data sources or more reporting options would be helpful to make sure all bases are covered, no matter what kind of report or data we are looking to pull. Outside of that, there are really not many notes regarding changes to the application itself.
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Top Industries

By visitors reading reviews
Educational Organization
12%
Performing Arts
8%
Computer Software Company
7%
Comms Service Provider
7%
Computer Software Company
12%
Manufacturing Company
11%
Financial Services Firm
10%
Healthcare Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business14
By reviewers
Company SizeCount
Small Business11
Midsize Enterprise10
Large Enterprise10
 

Questions from the Community

What is your experience regarding pricing and costs for Atera?
The prices have increased over time. After expressing concerns about pricing to account managers, they offered a 30% discount option for annual commitments. The main benefit we see with this produc...
What needs improvement with Atera?
It would be beneficial if Atera implemented telephone support for general questions. When onboarding new clients and creating their portal, it would be helpful if presidents or company owners could...
What is your primary use case for Atera?
We use it for maintenance support, patch management, the ticket system, ticketing, and automation in general. Atera enables us to take control quickly with different options. We can perform registr...
What is the best network monitoring software for large enterprises?
It actually depends on the exact purpose or requirements. Some tools are better for only network devices while others are better from a cloud monitoring or APM monitoring perspective. You can check...
What do you like most about LogicMonitor?
LogicMonitor helps us prevent potential downtime. It's pretty good. It generates low-level warnings that aren't necessarily preemptive but can still alert us to issues we should investigate. These ...
What is your experience regarding pricing and costs for LogicMonitor?
I did not have much experience with the pricing, setup cost, and licensing for LogicMonitor. I sat in on some of the business meetings, but my main focus was the technical side of it, getting every...
 

Comparisons

 

Overview

 

Sample Customers

MSPs, IT consultants, and IT departments worldwide trust and use Atera. 
Kayak, Zendesk, Ted Baker, Trulia, Sophos, iVision, TekLinks, Siemens
Find out what your peers are saying about Atera vs. LogicMonitor and other solutions. Updated: December 2025.
879,259 professionals have used our research since 2012.