Siebel CRM vs Teneo comparison

Oracle and Teneo.ai are both solutions in the CRM category. Oracle is ranked #10 with an average rating of 7.2, while Teneo.ai is ranked #43. Oracle holds a 1.3% mindshare in CRM, compared to Teneo.ai’s 0.9% mindshare. Additionally, 88% of Oracle users are willing to recommend the solution.

Siebel CRM

Read 20 Siebel CRM reviews

2,496 Views
2,396 Comparison Views

88% willing to recommend

Teneo

749 Views
742 Comparison Views

Siebel CRM

Teneo

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Executive SummaryUpdated on Nov 2, 2025

Siebel CRM and Teneo are both major players in the CRM solutions category. Teneo appears to have an upper hand due to its AI-driven innovation, despite Siebel CRM's dominance in traditional industries.

Features:Siebel CRM provides robust sales automation, advanced data analytics, and exceptional data management capabilities, catering to complex customer database needs. Teneo stands out with its natural language processing, superior conversational capabilities, and dynamic interaction management.

Ease of Deployment and Customer Service:Siebel CRM has an intensive deployment process but benefits from comprehensive support and customization options after deployment. Teneo's flexible deployment model allows for quick integration and adaptability, although it may require more personalized customer service compared to Siebel CRM.

Pricing and ROI:Siebel CRM, with higher initial setup costs, impacts short-term ROI, but provides long-term value through its established platform. Teneo's lower upfront costs facilitate quicker ROI with innovative features and scalability, proving more cost-effective in AI-driven environments.

To learn more, read our detailed CRM Report (Updated: January 2026).

Buyer's Guide

CRM

January 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Siebel CRM

Ranking in CRM

10th

Average Rating

7.6

Reviews Sentiment

6.1

Number of Reviews

Ranking in other categories

Local Government CRM (3rd)

Teneo

Ranking in CRM

43rd

Average Rating

0.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of January 2026, in the CRM category, the mindshare of Siebel CRM is 1.3%, down from 6.8% compared to the previous year. The mindshare of Teneo is 0.9%, up from 0.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM Market Share Distribution
Product	Market Share (%)
Siebel CRM	1.3%
Teneo	0.9%
Other	97.8%

CRM

Featured Reviews

ShirazShah

CRM Specialist at Allied Bank Limited

Integration capabilities facilitate efficient data management and enhance customer service, but the analytics requires improvement

The analytics capabilities in Siebel CRM have presented numerous challenges. Due to these challenges, we had to integrate Microsoft Power BI. The CRM analytics was not sufficient for our needs, given that we have four million customers and a thousand products. We are currently focusing on the upgrade and discussing with Oracle. If there have been improvements in the analytics side over the past few years, we are open to evaluating them. Currently, all analytics are being done on Power BI. The data is exported to our data lake, and Power BI is being used for all reporting and analytics. Even our customer 360, which is the core of any CRM, has Power BI widgets built-in through iframe because we could not accomplish this through Siebel CRM. The analytics component has been the main pain point for our organization, particularly due to processing time and performance with our large customer base.

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Top Industries

By visitors reading reviews

Computer Software Company

12%

Financial Services Firm

10%

Government

10%

Manufacturing Company

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	2
Midsize Enterprise	1
Large Enterprise	16

No data available

Questions from the Community

What do you like most about Siebel Sales?

Siebel CRM has enhanced customer engagement for our organization, particularly through its robust data model and flexible features. One specific scenario where Siebel CRM excelled was in addressing...

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Comparisons

Microsoft Dynamics CRM vs Siebel CRM

Compared 20% of the time

SAP CRM vs Siebel CRM

Compared 13% of the time

Oracle CRM vs Siebel CRM

Compared 12% of the time

Salesforce Sales Cloud vs Siebel CRM

Compared 11% of the time

Oracle Fusion Service vs Siebel CRM

Compared 10% of the time

More Siebel CRM Competitors

IQVIA Orchestrated Customer Engagement vs Teneo

Compared 38% of the time

Oracle CRM vs Teneo

Compared 36% of the time

Zendesk vs Teneo

Compared 26% of the time

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Product Reports

Buyer's Guide

Siebel CRM

December 2025

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Buyer's Guide

CRM

January 2026

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Also Known As

Siebel Sales

Teneo

Overview

Siebel CRM is a comprehensive customer relationship management solution that helps businesses streamline their sales, marketing, and service processes. With its robust features and user-friendly interface, Siebel CRM enables organizations to effectively manage customer interactions and enhance customer satisfaction. The solution offers a wide range of modules, including sales force automation, marketing automation, and customer service management, allowing businesses to automate and optimize their customer-facing activities.

Siebel CRM also provides advanced analytics and reporting capabilities, enabling businesses to gain valuable insights into their customer data and make informed decisions. With its flexible deployment options, including on-premises and cloud-based solutions, Siebel CRM can be tailored to meet the unique needs of any organization.

Oracle

Teneo is an advanced conversational AI platform designed to enhance customer interaction through dynamic and intelligent virtual assistants. Known for its robust natural language understanding, Teneo enables businesses to automate communication efficiently.

Teneo offers a flexible approach to developing sophisticated virtual agents that can understand and intelligently respond to user inquiries. Businesses leverage Teneo to streamline communication processes and enhance customer satisfaction, reducing operational costs and decision-making time. Its adaptability allows seamless integration into existing systems, ensuring quick deployment and effective implementation. Teneo's technology empowers companies to meet the ever-evolving demands of digital communication.

What features make Teneo stand out?

Natural Language Understanding: Enables precise interpretation of user queries.
Scalability: Adapts easily to varying business sizes and needs.
Multi-Channel Integration: Supports communication across diverse platforms.
Fast Deployment: Quick to integrate into existing workflows.

Why consider Teneo for ROI?

Increased Efficiency: Automates repetitive tasks, freeing up resources.
Cost Reduction: Minimizes expenses associated with manual customer interactions.
Enhanced Customer Experience: Provides quick and accurate responses, boosting satisfaction.
Improved Decision Making: Offers data-driven insights into customer behavior.

In industries like finance and retail, Teneo is implemented to handle complex customer service tasks, reducing wait times and enhancing interaction quality. Its ability to process large volumes of inquiries makes it particularly valuable in sectors with high customer engagement demands.

Teneo.ai

Sample Customers

Hover Automotive India Pvt. Ltd., Lawn Tennis Association, Tªrk Telekom, Bouygues Telecom, City of Atlanta, IGEPA IT-SERVICE GmbH, ec4u expert consulting AG, Salud Responde, Sascar, Banca Transilvania, UL, Ingersoll Rand, The Royal Dutch Touring Club ANWB

Skruvat, Widiba, IKEA, Deutsche Post, Yello Strom, The Co-operative Banking Group, Telenor, Norwegian Public Road Administration, Servei dOcupaci‹ de Catalunya (SOC), Alfa Romeo, Dom P_rignon, BuyVip

Find out what your peers are saying about Salesforce, Microsoft, SAP and others in CRM. Updated: January 2026.

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