Siebel CRM vs Teneo comparison

Oracle and Teneo.ai are both solutions in the CRM category. Oracle is ranked #10 with an average rating of 7.2, while Teneo.ai is ranked #56. Oracle holds a 2.2% mindshare in CRM, compared to Teneo.ai’s 0.6% mindshare. Additionally, 88% of Oracle users are willing to recommend the solution.

Siebel CRM

Read 20 Siebel CRM reviews

2,319 Views
2,249 Comparison Views

88% willing to recommend

Teneo

300 Views
294 Comparison Views

Siebel CRM

Teneo

Comparison Buyer's Guide

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Executive SummaryUpdated on Jul 27, 2025

Siebel CRM and Teneo compete in the CRM and intelligent conversational platforms space. Despite Teneo's higher cost, its advanced functionalities and AI capabilities could make it the preferred choice due to the value it delivers through innovation and ease of use.

Features: Siebel CRM provides extensive data management, robust integration capabilities, and customizable workflows. Teneo offers AI-driven natural language processing, adaptive dialogue management, and a contemporary edge with its innovative approach.

Ease of Deployment and Customer Service: Siebel CRM implements a well-established deployment model that caters to complex enterprise needs, supported by strong customer service. Teneo focuses on streamlined AI deployment, offering flexibility and speed for rapid adaptation, appealing to businesses seeking quick adaptation with efficient support.

Pricing and ROI: Siebel CRM involves a significant initial setup cost but is justified by its feature richness over time. Teneo, while requiring a higher upfront investment, offers quicker ROI through its AI capabilities. Teneo's innovative value can potentially offer greater returns over time despite Siebel CRM's lower initial expenses.

To learn more, read our detailed CRM Report (Updated: August 2025).

Buyer's Guide

CRM

August 2025

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Helped 867,676 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Siebel CRM

Ranking in CRM

10th

Average Rating

7.6

Reviews Sentiment

6.1

Number of Reviews

Ranking in other categories

Local Government CRM (3rd)

Teneo

Ranking in CRM

56th

Average Rating

0.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of September 2025, in the CRM category, the mindshare of Siebel CRM is 2.2%, down from 6.6% compared to the previous year. The mindshare of Teneo is 0.6%, up from 0.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM Market Share Distribution
Product	Market Share (%)
Siebel CRM	2.2%
Teneo	0.6%
Other	97.2%

CRM

Featured Reviews

ShirazShah

CRM Specialist at Allied Bank Limited

Integration capabilities facilitate efficient data management and enhance customer service, but the analytics requires improvement

The analytics capabilities in Siebel CRM have presented numerous challenges. Due to these challenges, we had to integrate Microsoft Power BI. The CRM analytics was not sufficient for our needs, given that we have four million customers and a thousand products. We are currently focusing on the upgrade and discussing with Oracle. If there have been improvements in the analytics side over the past few years, we are open to evaluating them. Currently, all analytics are being done on Power BI. The data is exported to our data lake, and Power BI is being used for all reporting and analytics. Even our customer 360, which is the core of any CRM, has Power BI widgets built-in through iframe because we could not accomplish this through Siebel CRM. The analytics component has been the main pain point for our organization, particularly due to processing time and performance with our large customer base.

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Top Industries

By visitors reading reviews

Financial Services Firm

13%

Computer Software Company

12%

Government

11%

Manufacturing Company

10%

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	2
Midsize Enterprise	1
Large Enterprise	16

No data available

Questions from the Community

What do you like most about Siebel Sales?

Siebel CRM has enhanced customer engagement for our organization, particularly through its robust data model and flexible features. One specific scenario where Siebel CRM excelled was in addressing...

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What is your experience regarding pricing and costs for Siebel Sales?

I do not have any information on pricing, setup cost, or licensing.

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Comparisons

Microsoft Dynamics CRM vs Siebel CRM

Compared 23% of the time

Oracle CRM vs Siebel CRM

Compared 19% of the time

SAP CRM vs Siebel CRM

Compared 16% of the time

Salesforce Sales Cloud vs Siebel CRM

Compared 9% of the time

Oracle CX Sales vs Siebel CRM

Compared 9% of the time

More Siebel CRM Competitors

No data available

Product Reports

Buyer's Guide

Siebel CRM

August 2025

Download Siebel CRM product report

Buyer's Guide

CRM

August 2025

Download Teneo product report

Also Known As

Siebel Sales

Teneo

Overview

Siebel CRM is a comprehensive customer relationship management solution that helps businesses streamline their sales, marketing, and service processes. With its robust features and user-friendly interface, Siebel CRM enables organizations to effectively manage customer interactions and enhance customer satisfaction. The solution offers a wide range of modules, including sales force automation, marketing automation, and customer service management, allowing businesses to automate and optimize their customer-facing activities.

Siebel CRM also provides advanced analytics and reporting capabilities, enabling businesses to gain valuable insights into their customer data and make informed decisions. With its flexible deployment options, including on-premises and cloud-based solutions, Siebel CRM can be tailored to meet the unique needs of any organization.

Oracle

Teneo is an advanced conversational AI platform designed to enhance customer interaction through dynamic and intelligent virtual assistants. Known for its robust natural language understanding, Teneo enables businesses to automate communication efficiently.

Teneo offers a flexible approach to developing sophisticated virtual agents that can understand and intelligently respond to user inquiries. Businesses leverage Teneo to streamline communication processes and enhance customer satisfaction, reducing operational costs and decision-making time. Its adaptability allows seamless integration into existing systems, ensuring quick deployment and effective implementation. Teneo's technology empowers companies to meet the ever-evolving demands of digital communication.

What features make Teneo stand out?

Natural Language Understanding: Enables precise interpretation of user queries.
Scalability: Adapts easily to varying business sizes and needs.
Multi-Channel Integration: Supports communication across diverse platforms.
Fast Deployment: Quick to integrate into existing workflows.

Why consider Teneo for ROI?

Increased Efficiency: Automates repetitive tasks, freeing up resources.
Cost Reduction: Minimizes expenses associated with manual customer interactions.
Enhanced Customer Experience: Provides quick and accurate responses, boosting satisfaction.
Improved Decision Making: Offers data-driven insights into customer behavior.

In industries like finance and retail, Teneo is implemented to handle complex customer service tasks, reducing wait times and enhancing interaction quality. Its ability to process large volumes of inquiries makes it particularly valuable in sectors with high customer engagement demands.

Teneo.ai

Sample Customers

Hover Automotive India Pvt. Ltd., Lawn Tennis Association, Tªrk Telekom, Bouygues Telecom, City of Atlanta, IGEPA IT-SERVICE GmbH, ec4u expert consulting AG, Salud Responde, Sascar, Banca Transilvania, UL, Ingersoll Rand, The Royal Dutch Touring Club ANWB

Skruvat, Widiba, IKEA, Deutsche Post, Yello Strom, The Co-operative Banking Group, Telenor, Norwegian Public Road Administration, Servei dOcupaci‹ de Catalunya (SOC), Alfa Romeo, Dom P_rignon, BuyVip

Find out what your peers are saying about Microsoft, Salesforce, SAP and others in CRM. Updated: August 2025.

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