Try our new research platform with insights from 80,000+ expert users

Apica vs ITRS Geneos comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jul 24, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Apica
Ranking in Application Performance Monitoring (APM) and Observability
17th
Average Rating
8.2
Reviews Sentiment
7.3
Number of Reviews
11
Ranking in other categories
Log Management (17th), IT Operations Analytics (5th), Observability Pipeline Software (2nd)
ITRS Geneos
Ranking in Application Performance Monitoring (APM) and Observability
35th
Average Rating
8.2
Reviews Sentiment
7.1
Number of Reviews
57
Ranking in other categories
Network Monitoring Software (63rd), IT Infrastructure Monitoring (42nd)
 

Mindshare comparison

As of May 2025, in the Application Performance Monitoring (APM) and Observability category, the mindshare of Apica is 0.3%, up from 0.2% compared to the previous year. The mindshare of ITRS Geneos is 1.3%, up from 1.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability
 

Featured Reviews

Noorul Mustafa Khan - PeerSpot reviewer
Validates content and perform login functionalities on front-end applications
First of all, it will depend on the type of application. If it's a web application, I would recommend implementing it in your lower environment first and checking for functionality. If you are satisfied, then push it to the higher environments. Apica has detected server-related issues and various web application-related issues promptly, alerting us in a timely manner. This allowed us to implement automation within our processes, ensuring comprehensive performance monitoring from failure detection to recovery. It was pretty easy to learn. I attended a couple of sessions with team members. They provided knowledge transfer, which took about a week. After that, I was able to onboard the company. However, for minor issues, I would still contact them. If you're a quick learner, it could take just a couple of weeks to get the hang of it. You can integrate Apica architect into your system because they provide APIs. With these APIs, you can utilize Apica where and when it's needed. For instance, you can create your own microservices to automate tasks or integrate it with tools like Postman. This flexibility allows you to embed Apica into various automation processes or any other functionalities you require. Overall, I rate the solution a nine out of ten.
Sanket - PeerSpot reviewer
With the help of the solution, we can predict and prevent failures
Currently, the most valuable thing for an individual is a mobile device. Since that is where people are currently tracking everything, we have multiple applications or apps that are for various products. I would like ITRS Geneos to develop an app, where instead of going to specific login terminals or logging into laptops or desktops to check alerts, we can have visibility in the app itself. Using the ITRS Geneos app, we could see the error message during our travels or wherever we are. I would like to see the capacity of messages for forecasting increased. Since the NSE is the number one derivative stock exchange in the work for three consecutive years, the number of messages is important. We use the capacity planner in ITRS to forecast our data needs for the next two months. The planner is important because the volume of data we produce is becoming more and more volatile compared to when we first started using ITRS Geneos in 2014.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"There are several features that are really good. The first one is the flexibility and the advanced configuration that Apica offers when it comes to configuring synthetic checks. It provides the ability to customize how the check should be performed and it is very flexible in the number of synthetic locations that it can use. It allows us to run scripts from different locations all over the world, and they have a really good number of these locations."
"Anyone can understand the solution easily because it doesn't require a specific scripted language."
"I like the transcript download feature. And with UI scripting, it's helpful that Apica handles a lot of the backend work automatically. I don't have to tag everything manually, though I can tag elements later if needed. It's really good at recording the steps."
"We see the benefit almost every day. It allows us to be alerted whenever there is a store that is not responding properly around the world. We do have a network operation center (NOC) who receives these alerts, immediately checking if everything is okay."
"It uses a basic scripting language, which is easy to learn and customize as needed. Compared to LoadRunner, I found writing and customizing code much easier in Apica."
"APICa allows me to record APIs easily and enhances scripts through options like auto-correlation, enabling me to access dynamic fields."
"You can tell from the operational space of people who are using and consuming this data that they are more integrated. It is not dependent on one team anymore. It saves a lot of time by capturing and pinpointing the exact problem that is happening quickly. We have moved from getting escalations manually to getting escalations synthetically."
"The solution captures all our requests and responses."
"This tool allows one to analyse, integrate and customize as per the systems and allows you to set your own rules."
"I always appreciate Geneos's stability and ease of use."
"The solution's log monitoring and alerting mechanisms are very user-friendly and easy to plug and play."
"Ability to monitor logs for potential issues to prevent app outages before problems get a chance to arise. That's invaluable for our teams in a fast-paced trading environment."
"The solution is used across the entire investment banking division, covering environments such as electronic trading, algo-trading, fixed income, FX, etc. It monitors that environment and enables a bank to significantly reduce down time. Although hard to measure, since implementation, we have probably seen some increased stability because of it and we have definitely seen teams a lot more aware of their environment. Consequently, we can be more proactive in challenging and improving previously undetected weaknesses."
"Real-time log monitoring with desktop alerts is valuable as it tells us immediately when there is an issue."
"ITRS can define rules to alert when certain parameters that you monitor breach a threshold. Rules can be configured to fire recovery actions automatically to clear the alert"
"One of the best aspects of Geneos is that it has a broad scope and can cover a lot of use cases. You can write your own scripts to monitor really specific things. And the rules that you can put in place can be quite complex for the alerts."
 

Cons

"If you are adding any input file, the tool fails to capture the path."
"Learning the tool has always been a little difficult from a scripting perspective because the framework is proprietary and unique. Once we became used to what it does and how to perform it, then it became easier for my team and me. I would like to see some of the testing steps be part of a more well-known language, like Java or Python. That would be a big improvement."
"The initial screen on their dashboard could have a bit more data, but this is a small thing. It could have more data, so we do not need to drill down to a screen behind that initial information. I would like them to get a little better on the user interfaces that we need to go into."
"The customer service and support were a little slow to respond. The browser sometimes checks alerts on unknown issues like latency from Apica's side."
"We have been focused on reducing polling times for synthetic checks. We have gone from 10 minutes down to five minutes for a pretty broad swath, but there is some appetite to reduce that further, which could be an improvement."
"When it comes to the way the internal agent is installed, because you can install an application on a server, I would love to see the application Docker-ized. If you could install internal agents using Docker or using containers, it would be easier for us to manage them and spin up internal agents."
"The reporting part that we use for our executives needs a bit more customization capabilities. Right now, you can use only the three main templates for reporting. We would like to be able to customize them."
"The having to install an application on your desktop to utilize something like ZebraTester is a little cumbersome. It would be nice to see that become a web-based application. Having the documentation a little more accessible, and easier to digest by people who are just learning how to use the framework, especially when it comes to more complex or more edge-based cases would be really helpful to have."
"Data visualization – real time and historical – is a weakness."
"For the last year or two, I've been asking the vendor about the mobile app. This is something that probably everyone asks when they see the tool and they see how powerful it is. If there is any mobile app for this or if there is any way this tool can be more easily accessible other than having a big client installed, it would be great. I know you can build dashboards, et cetera, but there is no quick and easy way. I should be able to download an app, log in, and see my status. That will put this product above everything else out there. I believe it's on their roadmap."
"There is a part of the rules for monitoring alerts. I want to understand more about how to choose the samples and the requirements for the rules. That is the part that I want to understand better and get better training for."
"The dashboard feature is full of bugs. Grouping items results in a distorted dashboard."
"We all look at the same things - CPU, disk space, paging stats, service status with RAG status on each. That could be provided straight out, saving significant time."
"One thing that could be improved in terms of rapid scaling would be more ability to clone aspects of an implementation. It seems like there are opportunities in this area, where we have repetitive tasks to do when it comes to implementing things on new servers or on new gateways. It would be great if there was an easy way to clone something that had already been done."
"Backward compatibility with deprecated features and in system documentation on what configuration areas are needed to be updated."
"ITRS have started to make some major changes that we haven't taken on board yet, in the creation of dashboards and more visibility of the metrics that we collect. At the moment, that's something that's lacking, but I know they have addressed it. Still, it’s not that easy to create stuff to help with visibility and dashboarding in Geneos."
 

Pricing and Cost Advice

"I am sure that Apica's price will be lower than LoadRunner."
"Apica is pretty cost-effective if you buy both solutions together: Synthetic and LoadTest. If you are going for one solution, the cost is on par with any tool in the market."
"License management is another area that Apica could do better. We have already had these conversations with our account teams. This is something that they are looking at largely improving in upcoming releases. I believe that this is already on their roadmap."
"The pricing is fair. It is neither too cheap nor too expensive."
"I know Apica is an expensive solution, but it is worth the money for the service it provides."
"The level of alerting accuracy has saved us time and money in operational costs. Overall, it has automated a lot of the manual efforts which have been more complex with some of our other scripting tools or monitors. So, it brings things together by doing things faster and saves us money."
"The pricing is very reasonable, but it is not cheap."
"Another main difference between Apica and the other products was the cost. We really thought that the balance in Apica between the features and costs was the best among all the products on which we did a PoC."
"The market tools are on par with this solution, but if the solution included more features, then it would be well within the range for the cost."
"You will get the best price if you get a single global deal."
"When I first came in, their pricing was very high. ITRS had a high expectation of what their price should be based on perceived value. I think they have been realizing, more recently, that there are other competitors, so their pricing is a lot better. Licensing for on-premise is okay, however I feel there is quite some work to be done for cloud and containers. We're still working with them to try and work out what that pricing should look like."
"Its price is reasonable. It isn't too expensive, and it isn't too cheap, but it also depends on a company's volume and negotiation."
"The pricing is fairly market-related. They have been very lenient because we have been working with them for so long. An example is that we're currently migrating some of our services to AWS, and they've given us a grace period for some of the things to help with the migration and not to grow additional costs while we are migrating, but it's still on par with the market."
"It is expensive. They have to look at the model around when we move to cloud and how that's going to work. The licensing cost does pay off because of the improvements in support to our business."
"The licensing cost may seem expensive upfront. However, the service is outstanding, the tool does things that no other tools can do, and the customizability more than makes up for the cost of licensing."
"ITRS Geneos is not a cheap tool. It's a moderate price for the banking industry. The reason we are not able to add the ITRS monitoring tool for the non-banking industries, and non-finance industries, is that the pricing is too high."
report
Use our free recommendation engine to learn which Application Performance Monitoring (APM) and Observability solutions are best for your needs.
850,760 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Financial Services Firm
34%
Computer Software Company
11%
Media Company
9%
Insurance Company
8%
Financial Services Firm
76%
Computer Software Company
6%
University
4%
Construction Company
2%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Apica Synthetic?
The GUI is powerful and doesn't require scripting or regular expressions. It has a vast finder for correlation, which is easier than other tools like JMeter and LoadRunner. It's also easy to integr...
What is your experience regarding pricing and costs for Apica Synthetic?
I know Apica is an expensive solution, but it is worth the money for the service it provides.
What needs improvement with Apica Synthetic?
Apica cannot perform endurance or scale-up tests independently. It requires other tools like ALM. When editing scripts, only one can be accessed at a time, risking changes affecting other folders. ...
What do you like most about ITRS Geneos?
I would say that it is an easy-to-use monitoring tool. Amongst the available monitoring tools, it is a really good option.
What is your experience regarding pricing and costs for ITRS Geneos?
The pricing is high. Licensing fees might be around 500$ per server monthly.
What needs improvement with ITRS Geneos?
ITRS Geneos is a legacy system. It predicts or provides proactive measures once an issue is resolved. It doesn't offer any predictive capabilities or root cause analysis. They throw a lot of data i...
 

Comparisons

 

Also Known As

Apica LoadTest, Apica Synthetic
Geneos
 

Overview

 

Sample Customers

HBO, JPMC, Morgan Stanley, Xander, EA Sports, Volvo
ITRS Geneos is used by over 170 financial institutions, including JPMorgan, HSBC, RBS, Deutsche Bank and Goldman Sachs. Clients range from investment banks to exchanges and brokers.
Find out what your peers are saying about Apica vs. ITRS Geneos and other solutions. Updated: April 2025.
850,760 professionals have used our research since 2012.