We performed a comparison between Apica and New Relic based on real PeerSpot user reviews.
Find out what your peers are saying about Datadog, Dynatrace, New Relic and others in Application Performance Monitoring (APM) and Observability."It helps with releases because we monitor them in staging. We can tell if something is critically wrong before it gets into production, e.g., if it was load related or function related and also what was different in the dev stage. It then alerts us straightaway inside of our production monitors once it has been released. Therefore, it has improved how we run our systems since we monitor multiple environments."
"It is easy to set up and configure."
"I like the transcript download feature. And with UI scripting, it's helpful that Apica handles a lot of the backend work automatically. I don't have to tag everything manually, though I can tag elements later if needed. It's really good at recording the steps."
"What I like the most is that Apica can simulate different browsers and different versions of desktop or mobile browsers."
"From our standpoint, there are a number of valuable features. The WebHooks are obviously really great. The alert framework is really good and then the reporting and visualizations that you get from the dashboards is good. Those three areas are primarily what my team's focused on in terms of usage from day to day."
"You can tell from the operational space of people who are using and consuming this data that they are more integrated. It is not dependent on one team anymore. It saves a lot of time by capturing and pinpointing the exact problem that is happening quickly. We have moved from getting escalations manually to getting escalations synthetically."
"As always, within the IT industry, everybody's always looking to upgrade and update everything else like that. Apica has been one of those things but it's really hard to replace because it offers us the unique capability to see what the customer is seeing. A lot of other ones can do Selenium script and things like that, but there's a lot in Apica that we use right now. We utilize a lot of the scenario options in Apica right now, and there's a lot of other ones that do parts of it, but it doesn't do everything that Apica does."
"One of the biggest advantages of moving to Apica is the ability get to a hybrid model with the architecture in the cloud and our agents on-prem. We also have access to Apica's cloud agent across the globe. That has changed the way that we have our load testing setup at this point. Previously, it was always internal. Now, with this change in the way it is implemented for load testing, we can test anywhere across the globe and from the list of agents available within Apica's cloud. If I don't have an agent available in a second location, it just takes an email to their customer support, then it is spun up within 24 hours. That flexibility has changed the way that we perceive our load tests, not just in the US, but globally."
"The most valuable features are infrastructure monitoring and application performance monitoring (APM)."
"The most valuable feature is the ability to manage the application flow."
"As New Relic is already integrated with Drupal, we can get our projects done with best practice and with the best value that we believe in."
"To me, the most valuable feature of New Relic APM is the traceability, mainly based on the time travel method, so you get the overall response time, which is pretty helpful for developers and ADR techs looking into issues on a deeper level. New Relic APM is a very good, tailor-made solution."
"The breakdown of the response time of different components and getting in-depth details of the slow component are the most valuable features. It is easy to use, and it gets the job done."
"New Relic has helped us in terms of the optimizing our print and loading times."
"The product allows the developer to see the actual problems in the applications."
"It gives insights to non-technical people about what technical issues are most important, how much it impacts customers, and potentially, where we should be targeting our development teams when they have time."
"We have been focused on reducing polling times for synthetic checks. We have gone from 10 minutes down to five minutes for a pretty broad swath, but there is some appetite to reduce that further, which could be an improvement."
"There are some components of the user interface that are not up to date. Just to give you an idea, today we have web applications that are called single-page applications that are much faster than the old style of web application. If we can move faster into the flow of the graphic user interface, and in a more effective way, it will save us a lot of time."
"Learning the tool has always been a little difficult from a scripting perspective because the framework is proprietary and unique. Once we became used to what it does and how to perform it, then it became easier for my team and me. I would like to see some of the testing steps be part of a more well-known language, like Java or Python. That would be a big improvement."
"We could use more detailed information in the request and response sections."
"The customer service and support were a little slow to respond. The browser sometimes checks alerts on unknown issues like latency from Apica's side."
"Apica should add more features and integrations with different tools and certain ticketing systems, like ServiceNow."
"The initial screen on their dashboard could have a bit more data, but this is a small thing. It could have more data, so we do not need to drill down to a screen behind that initial information. I would like them to get a little better on the user interfaces that we need to go into."
"The accuracy of alerts can be improved a little bit. Right now, it's pretty good in terms of alerting pretty quickly about failures or changes in response times. However, what we have seen happen is the number of alerts that we are getting is very frequent, and we would like to tone down the number of alerts. That's the only trouble we have. Apica could tone down those settings because there is no option for us to tone it down to a level that would reduce the alerts to a minimum. As a platform, it does send us good alerts, but it could be improved a bit."
"In the next release, I'd like to see a better pricing structure."
"The monitoring is only as good as the alerts that it produces. By having it set up fine grain alerting, it is a bit of a pain."
"The customization of the start and end time is kind of cool."
"New Relic APM can improve the information when we dig deeper to check a problem. There should be more detailed information provided."
"The scalability can be improved."
"The solution needs to have staging."
"The solution is quite expensive."
"They should bring the pricing down to be more competitive."
Earn 20 points
Apica is ranked 55th in Application Performance Monitoring (APM) and Observability with 4 reviews while New Relic is ranked 3rd in Application Performance Monitoring (APM) and Observability with 151 reviews. Apica is rated 8.4, while New Relic is rated 8.6. The top reviewer of Apica writes "Offers transcript download feature and easy to set up and configure tests but not very user friendly". On the other hand, the top reviewer of New Relic writes "Has a simple user interface and end-to-end monitoring and self-healing features". Apica is most compared with Dynatrace, Datadog, AppDynamics, Apache JMeter and OpenText LoadRunner Cloud, whereas New Relic is most compared with Dynatrace, Datadog, Elastic Observability, Grafana and Azure Monitor.
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