We performed a comparison between Apica and ArcSight Logger based on real PeerSpot user reviews.
Find out in this report how the two Log Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."I like the transcript download feature. And with UI scripting, it's helpful that Apica handles a lot of the backend work automatically. I don't have to tag everything manually, though I can tag elements later if needed. It's really good at recording the steps."
"With the ZebraTester, the ability to have and store dynamic variables, when setting up the monitors, means you can extract that value and use it in a subsequent service call. This is something that has made our lives easier... This is one of the features that I like the most because it helps us in configuring these services, in a certain flow, without the need to re-record the whole thing."
"We see the benefit almost every day. It allows us to be alerted whenever there is a store that is not responding properly around the world. We do have a network operation center (NOC) who receives these alerts, immediately checking if everything is okay."
"As always, within the IT industry, everybody's always looking to upgrade and update everything else like that. Apica has been one of those things but it's really hard to replace because it offers us the unique capability to see what the customer is seeing. A lot of other ones can do Selenium script and things like that, but there's a lot in Apica that we use right now. We utilize a lot of the scenario options in Apica right now, and there's a lot of other ones that do parts of it, but it doesn't do everything that Apica does."
"It helps with releases because we monitor them in staging. We can tell if something is critically wrong before it gets into production, e.g., if it was load related or function related and also what was different in the dev stage. It then alerts us straightaway inside of our production monitors once it has been released. Therefore, it has improved how we run our systems since we monitor multiple environments."
"The GUI is powerful and doesn't require scripting or regular expressions. It has a vast finder for correlation, which is easier than other tools like JMeter and LoadRunner. It's also easy to integrate with other tools with a separate execution environment. The tool is also easy to use."
"Our application SREs do script checks in such a way that closely mimic our customers' actions using the platform. Because there are so many different ways and options to be able to configure checks to closely mirror your applications' capabilities, it provides a lot of optionality for teams to create the right type of check that can notify when there are any issues. At the end of the day, we want our monitoring tools to be able to catch any outage before our customers do. This is where Apica Synthetic does a great job."
"One of the biggest advantages of moving to Apica is the ability get to a hybrid model with the architecture in the cloud and our agents on-prem. We also have access to Apica's cloud agent across the globe. That has changed the way that we have our load testing setup at this point. Previously, it was always internal. Now, with this change in the way it is implemented for load testing, we can test anywhere across the globe and from the list of agents available within Apica's cloud. If I don't have an agent available in a second location, it just takes an email to their customer support, then it is spun up within 24 hours. That flexibility has changed the way that we perceive our load tests, not just in the US, but globally."
"The technical support team is good...It is a scalable solution."
"It is one of the best products available in the market."
"It's a robust, mature product and you can do some really complex operations and analytics."
"We have a trigger. So, Logger automatically blocks these IP addresses. We could have Logger put them on a blacklist."
"The most valuable feature is the search capability, which is simple to use."
"It's an efficient solution."
"The ESM use cases are the most valuable. It enables us to use the big data collection inside our company. We are able to create use cases for whatever it suits and I find that the most interesting part of any SIEM solution."
"The machine learning is a good feature."
"There are some components of the user interface that are not up to date. Just to give you an idea, today we have web applications that are called single-page applications that are much faster than the old style of web application. If we can move faster into the flow of the graphic user interface, and in a more effective way, it will save us a lot of time."
"The initial screen on their dashboard could have a bit more data, but this is a small thing. It could have more data, so we do not need to drill down to a screen behind that initial information. I would like them to get a little better on the user interfaces that we need to go into."
"The reporting part that we use for our executives needs a bit more customization capabilities. Right now, you can use only the three main templates for reporting. We would like to be able to customize them."
"Apica should add more features and integrations with different tools and certain ticketing systems, like ServiceNow."
"The customer service and support were a little slow to respond. The browser sometimes checks alerts on unknown issues like latency from Apica's side."
"When it comes to the way the internal agent is installed, because you can install an application on a server, I would love to see the application Docker-ized. If you could install internal agents using Docker or using containers, it would be easier for us to manage them and spin up internal agents."
"Alerting needs improvement. It's a little noisy. It needs some better options. Currently, they have an issue, when you set up a synthetic monitor, you can set up where it's monitoring from, a data center that Apica owns."
"Learning the tool has always been a little difficult from a scripting perspective because the framework is proprietary and unique. Once we became used to what it does and how to perform it, then it became easier for my team and me. I would like to see some of the testing steps be part of a more well-known language, like Java or Python. That would be a big improvement."
"The initial setup was a little bit complex."
"The next release should have AI capabilities."
"In the next release, I want to see more intelligence."
"ArcSight has been sold two or three times, and the quality has decreased."
"The integration with other systems could be improved."
"The solution should make it possible to integrate network analysis features."
"The speed of Logger indexing and searching for certain bugs for some queries that we provide could be improved. It can handle a huge number of logs but it can be improved."
"The solution must provide readymade connectors for different applications."
Apica is ranked 45th in Log Management with 5 reviews while ArcSight Logger is ranked 28th in Log Management with 31 reviews. Apica is rated 8.2, while ArcSight Logger is rated 7.8. The top reviewer of Apica writes "Offers transcript download feature and easy to set up and configure tests but not very user friendly". On the other hand, the top reviewer of ArcSight Logger writes "A scalable and stable solution that enables users to see all the event logs in one place". Apica is most compared with Datadog, Dynatrace, AppDynamics, Apache JMeter and OpenText LoadRunner Cloud, whereas ArcSight Logger is most compared with Splunk Enterprise Security, IBM Security QRadar, Elastic Security, Wazuh and LogRhythm SIEM. See our Apica vs. ArcSight Logger report.
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