VICIbox & VICIdial for AWS EC2 has been our primary solution for scaling EC2 instances based on demand, which provides significant cost optimization. During high-volume periods, we can quickly add instances to manage increased call volumes and reduce them afterward to save costs. For deployment, we utilize one-click deployment through the AWS Marketplace, which significantly reduces setup time compared to traditional installations.
Senior software. Developer. Integration specialist. Adult psychologist at a consultancy with 1-10 employees
Real User
Top 20
Oct 27, 2025
My main use case for VICIbox & VICIdial for AWS EC2 is hosting services within the EC2 instances and having the services integrated with other layers hosted on Lambdas and EKS.I typically handle those integrations with highly integrated workflows into Amazon by using the Route 53 load balancer to route traffic between all services. The integrations for my main use case are set up using Terraform, which then creates the infrastructure on Amazon.
Deputy Technical Specialist at a media company with 10,001+ employees
Real User
Top 10
Oct 10, 2025
Our main use case for VICIbox & VICIdial for AWS EC2 is to set it up for server purposes, which is working as a backend, and in some cases, we have configured ASA firewall on the particular EC2 for intercommunication. In our daily workflow with VICIbox & VICIdial for AWS EC2, we have configured it as an ASA firewall, so whenever traffic is coming from the internet, it is being verified by the firewall before going to the backend server. In some cases, we are also using AWS EC2 as a server to run a particular website or something.
Learn what your peers think about VICIbox & VICIdial for AWS EC2. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
VICIbox & VICIdial for AWS EC2 provides a comprehensive contact center management system optimized for cloud deployment, capable of handling complex communication needs with efficiency. This platform is designed to enhance call center operations by leveraging AWS EC2's powerful cloud computing features, offering robust performance and scalability tailored for large-scale use. It integrates seamlessly with diverse business workflows, delivering high reliability and flexibility. With...
VICIbox & VICIdial for AWS EC2 has been our primary solution for scaling EC2 instances based on demand, which provides significant cost optimization. During high-volume periods, we can quickly add instances to manage increased call volumes and reduce them afterward to save costs. For deployment, we utilize one-click deployment through the AWS Marketplace, which significantly reduces setup time compared to traditional installations.
My main use case for VICIbox & VICIdial for AWS EC2 is hosting services within the EC2 instances and having the services integrated with other layers hosted on Lambdas and EKS.I typically handle those integrations with highly integrated workflows into Amazon by using the Route 53 load balancer to route traffic between all services. The integrations for my main use case are set up using Terraform, which then creates the infrastructure on Amazon.
Our main use case for VICIbox & VICIdial for AWS EC2 is to set it up for server purposes, which is working as a backend, and in some cases, we have configured ASA firewall on the particular EC2 for intercommunication. In our daily workflow with VICIbox & VICIdial for AWS EC2, we have configured it as an ASA firewall, so whenever traffic is coming from the internet, it is being verified by the firewall before going to the backend server. In some cases, we are also using AWS EC2 as a server to run a particular website or something.