The user interface and navigation could be simplified for new users, as some find it complex compared to competing platforms. We have requested integrating dial-in software directly within the UI pop-up for immediate access on the first page rather than requiring additional steps. Increased documentation is a critical need to help new users get started faster. Improving reporting capabilities is also necessary, as the platform needs expanded reporting features, including PDF export versions for more detailed call metrics such as average handle time and enhanced visualization tools. Additionally, the customer support response times could be better, especially for complex technical issues.
Senior software. Developer. Integration specialist. Adult psychologist at a consultancy with 1-10 employees
Real User
Top 20
Oct 27, 2025
I think VICIbox & VICIdial for AWS EC2 could be improved, but at the moment, I don't have any specific pain points or areas where I think it could be better.I don't have any additional comments about needed improvements or features I'd like to see in the future.
Deputy Technical Specialist at a media company with 10,001+ employees
Real User
Top 10
Oct 10, 2025
From my perspective so far, the only improvement needed for AWS EC2 and related solutions such as VICIbox & VICIdial is with the visualization portal, which I find quite complex. The only problem I have with VICIbox & VICIdial for AWS EC2 is the portal visualization complexity; apart from that, everything is good.
Learn what your peers think about VICIbox & VICIdial for AWS EC2. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
VICIbox & VICIdial for AWS EC2 provides a comprehensive contact center management system optimized for cloud deployment, capable of handling complex communication needs with efficiency. This platform is designed to enhance call center operations by leveraging AWS EC2's powerful cloud computing features, offering robust performance and scalability tailored for large-scale use. It integrates seamlessly with diverse business workflows, delivering high reliability and flexibility. With...
The user interface and navigation could be simplified for new users, as some find it complex compared to competing platforms. We have requested integrating dial-in software directly within the UI pop-up for immediate access on the first page rather than requiring additional steps. Increased documentation is a critical need to help new users get started faster. Improving reporting capabilities is also necessary, as the platform needs expanded reporting features, including PDF export versions for more detailed call metrics such as average handle time and enhanced visualization tools. Additionally, the customer support response times could be better, especially for complex technical issues.
I think VICIbox & VICIdial for AWS EC2 could be improved, but at the moment, I don't have any specific pain points or areas where I think it could be better.I don't have any additional comments about needed improvements or features I'd like to see in the future.
From my perspective so far, the only improvement needed for AWS EC2 and related solutions such as VICIbox & VICIdial is with the visualization portal, which I find quite complex. The only problem I have with VICIbox & VICIdial for AWS EC2 is the portal visualization complexity; apart from that, everything is good.