One small thing that could make VICIbox & VICIdial for AWS EC2 even better is that we use EC2 with an Elastic IP, and the storage allows us a drag-and-swap kind of storage. This helps us to store more things in the setup.
Lead Generation Manager at a construction company with 1-10 employees
Real User
Top 20
May 13, 2026
VICIbox & VICIdial for AWS EC2 does not need much improvement and should remain the way it is now. It should make things easier for new people because at first, I had difficulty using it. After a week or so, it became easy. If a new person comes in on that platform, the interface should be easy enough that the person can adapt to it in a day or two. The call connections were good, and we got to call about 1,200 to 1,300 calls per day using that dialer and it is easy, which is great.
It would be great if we could set up VICIbox & VICIdial for AWS EC2 with just a few clicks, rather than downloading files, which is what we currently have to do. I cannot give it a 10 because I see that it would be really easy if there is an instance where I just need to click a few buttons for the setup to be ready in about five to seven minutes.
The user interface and navigation could be simplified for new users, as some find it complex compared to competing platforms. We have requested integrating dial-in software directly within the UI pop-up for immediate access on the first page rather than requiring additional steps. Increased documentation is a critical need to help new users get started faster. Improving reporting capabilities is also necessary, as the platform needs expanded reporting features, including PDF export versions for more detailed call metrics such as average handle time and enhanced visualization tools. Additionally, the customer support response times could be better, especially for complex technical issues.
Senior software. Developer. Integration specialist. Adult psychologist at a consultancy with 1-10 employees
Real User
Top 20
Oct 27, 2025
I think VICIbox & VICIdial for AWS EC2 could be improved, but at the moment, I don't have any specific pain points or areas where I think it could be better.I don't have any additional comments about needed improvements or features I'd like to see in the future.
Deputy Technical Specialist at a media company with 10,001+ employees
Real User
Top 10
Oct 10, 2025
From my perspective so far, the only improvement needed for AWS EC2 and related solutions such as VICIbox & VICIdial is with the visualization portal, which I find quite complex. The only problem I have with VICIbox & VICIdial for AWS EC2 is the portal visualization complexity; apart from that, everything is good.
Learn what your peers think about VICIbox & VICIdial for AWS EC2. Get advice and tips from experienced pros sharing their opinions. Updated: July 2026.
VICIbox & VICIdial for AWS EC2 provides a comprehensive contact center management system optimized for cloud deployment, capable of handling complex communication needs with efficiency. This platform is designed to enhance call center operations by leveraging AWS EC2's powerful cloud computing features, offering robust performance and scalability tailored for large-scale use. It integrates seamlessly with diverse business workflows, delivering high reliability and flexibility. With...
One small thing that could make VICIbox & VICIdial for AWS EC2 even better is that we use EC2 with an Elastic IP, and the storage allows us a drag-and-swap kind of storage. This helps us to store more things in the setup.
VICIbox & VICIdial for AWS EC2 does not need much improvement and should remain the way it is now. It should make things easier for new people because at first, I had difficulty using it. After a week or so, it became easy. If a new person comes in on that platform, the interface should be easy enough that the person can adapt to it in a day or two. The call connections were good, and we got to call about 1,200 to 1,300 calls per day using that dialer and it is easy, which is great.
It would be great if we could set up VICIbox & VICIdial for AWS EC2 with just a few clicks, rather than downloading files, which is what we currently have to do. I cannot give it a 10 because I see that it would be really easy if there is an instance where I just need to click a few buttons for the setup to be ready in about five to seven minutes.
The user interface and navigation could be simplified for new users, as some find it complex compared to competing platforms. We have requested integrating dial-in software directly within the UI pop-up for immediate access on the first page rather than requiring additional steps. Increased documentation is a critical need to help new users get started faster. Improving reporting capabilities is also necessary, as the platform needs expanded reporting features, including PDF export versions for more detailed call metrics such as average handle time and enhanced visualization tools. Additionally, the customer support response times could be better, especially for complex technical issues.
I think VICIbox & VICIdial for AWS EC2 could be improved, but at the moment, I don't have any specific pain points or areas where I think it could be better.I don't have any additional comments about needed improvements or features I'd like to see in the future.
From my perspective so far, the only improvement needed for AWS EC2 and related solutions such as VICIbox & VICIdial is with the visualization portal, which I find quite complex. The only problem I have with VICIbox & VICIdial for AWS EC2 is the portal visualization complexity; apart from that, everything is good.