


Find out what your peers are saying about Microsoft, IBM, Adobe and others in Enterprise Content Management.
Centrally managing records has helped us automate legal retention policies and reduce physical storage costs by eighty percent, saving us in costs and protecting us from massive financial penalties associated with compliance failures.
Alfresco provides a significant return on investment by efficiently managing documents.
By having all documentation centralized, errors such as using a contract where the incorrect version was taken have been reduced.
I have seen a return on investment with Hyland OnBase because it provides a very reliable ECM platform for my organization, helps to remove the dependency on paper files and file folders, saves real estate costs, and facilitates the ability to work from anywhere.
I have been able to see a return on investment as the time for approvals has been reduced, and since they are centralized, everything is in one place.
ROI may be very short if you use OpenText Content Management system effectively.
I would prefer a direct relationship with them, focusing on updating their products more like in an agile practice
Alfresco's technical support is very fast and professional.
The support team was very responsive and resolved my query within forty-five minutes, which was a good experience.
Our vendor relationship facilitated integration with our system and offered additional service beyond the Hyland OnBase product.
I would describe the customer service and technical support of Hyland OnBase as being based on the partner that is used.
I find technical support from Hyland to be good.
The staff lacks adequate knowledge.
Currently, they are improving support and transitioning to a new solution, which is better than what they implemented in the past three to four years.
Implementations needing to handle millions of documents may involve complex cluster setups requiring expert assistance.
It adapts well to the growth of my organization, and as more departments are added, you only need to buy additional licenses, and they join the process efficiently.
Transitioning to cloud-based services may reduce these costs in the future.
There is not enough documentation about scaling, which makes it difficult to enhance or modify environments without significant effort.
Alfresco is definitely a stable and scalable solution.
The stability of Alfresco is rated highly as it hardly goes down.
Alfresco is generally a very stable and high-performance platform.
Hyland OnBase was a stable solution that worked effectively for us.
The product is quite stable if it is well-managed.
It would be beneficial if Alfresco offers different options for document storage, such as databases or cloud solutions.
Governance of this system is required. If you don't have proper governance, things can go wrong.
It has a considerable implementation curve.
The application could potentially be more open-source, allowing integration with more solutions.
Hyland is working on a new platform (HXP) to integrate features from all products, addressing some concerns.
The experience with the platform's learning curve is quite steep, especially for less technical staff.
The expectation from the customer versus the product explanation needs alignment.
Another important aspect is the improvement of the artificial intelligence already embedded in OpenText Content Management solution.
Since we obtained Alfresco through AWS Marketplace, we are billed for what we use.
The pricing of Alfresco starts at $100,000, which can be expensive for small projects.
My experience with the price, implementation cost, and platform licenses has been that it has been a fair price.
We also paid for workflow licenses, which allowed up to 250 concurrent users.
I find pricing to be on the higher side due to its monolithic architecture.
My experience with pricing, setup cost, and licensing is that it is very cost-effective and affordable.
If you compare it to an archiving solution and you are using content management only for archiving, the cost of the license may seem too high, as you are paying for a license that not only includes archiving but also controls the full life cycle of information, connects with SAP and Salesforce, features a native connection with Office 365, and supports parallel editing.
The cost is a significant factor that may deter medium-sized businesses from using OpenText extended ECM.
This makes the record independent of the document, which is beneficial as documents often change, and it helps avoid continual updates to the registry.
Alfresco also provides automated lifecycle management that helps us enforce legal holds, retention schedules, and secure disposition of records, keeping the files secure and ensuring that our organization remains compliant with legal requirements.
The most valuable features of Alfresco include its integration with the scanning solution, the ability to search, and the capability to store and index to capture metadata.
It provided data security features, allowing restrictions on sensitive documents, such as who could view or modify them.
The workflow engine has made the biggest difference for me because it is excellent for automating approval processes.
Hyland OnBase is valued for its security, especially for those in the finance domain who require data confidentiality.
The seamless integration between SAP and OpenText offers a 360-degree view of documents, facilitating a full-text search capability.
OpenText Content Management has a feature that is unique in the market, which is the deep integration with leading applications, allowing reflection of the connections between different processes and objects in applications such as SAP, SuccessFactors, or Salesforce, visible inside the document management application.
| Product | Mindshare (%) |
|---|---|
| Hyland OnBase | 5.1% |
| OpenText Content Management | 6.3% |
| Alfresco | 6.7% |
| Other | 81.9% |



| Company Size | Count |
|---|---|
| Small Business | 18 |
| Midsize Enterprise | 1 |
| Large Enterprise | 10 |
| Company Size | Count |
|---|---|
| Small Business | 6 |
| Midsize Enterprise | 3 |
| Large Enterprise | 13 |
| Company Size | Count |
|---|---|
| Small Business | 13 |
| Midsize Enterprise | 4 |
| Large Enterprise | 11 |
Alfresco offers integration with both cloud and on-premises systems, emphasizing document management, collaboration, and high customization potential. Key attributes include its open-source nature and strong API support, driving efficient content sharing and workflow management.
Alfresco stands out as a robust platform for managing content services, records, and business processes. It enables organizations to implement central repositories for document approval, integrating effectively with applications like SAP and DocuSign. Its extensible architecture, supported by active community involvement, allows customization to meet diverse requirements. Alfresco's scalability, combined with capabilities in metadata management, version control, and workflow automation, supports efficient operations in a paperless environment. Despite benefits, it faces challenges related to interface intuitiveness, document storage security, and integration complexities. Enhancements in AI capabilities and workflow digitalization would further optimize its use.
What are the key features of Alfresco?In specific industries, Alfresco is utilized for managing intricate content services, facilitating record-keeping processes, and establishing central document repositories. Enterprises integrate it with tools like SAP and DocuSign to automate document approvals and support collaboration, fostering efficiency in document management and reducing reliance on paper-based operations.
Hyland OnBase is acclaimed for its robust document management, automating workflows, and improving organizational efficiency across various industries. Praised for its ability to manage records compliantly, especially in regulated sectors like healthcare and finance, the tool also integrates smoothly with other enterprise systems. Users benefit significantly from streamlined processes, reduced manual tasks, and enhanced data accuracy, boosting productivity and customer satisfaction.
OpenText Content Management offers seamless document storage and advanced search features. Ideal for organizations needing integration with SAP and other applications, it enhances workflows while ensuring security and compliance across multiple platforms.
OpenText Content Management stands out with its advanced integration capabilities, allowing seamless connectivity with SAP and other applications. Its enhanced security and permission systems safeguard information, vital for industries like banking, utilities, and oil & gas. Metadata categorization and customizable workflows aid in managing complex document lifecycles. Although improvements in visibility and integration with external tools are needed, the platform provides powerful collaboration tools, enhancing productivity. Users leverage document retention and WebReports features to ensure compliance. Challenges with support, performance during peak times, and architecture complexity are noted. Automation features and analytics require enhancement, alongside more user-friendly SmartUI and record management functionalities.
What key features define OpenText Content Management?OpenText Content Management is widely utilized in sectors such as banking, utilities, and oil & gas. It is implemented to manage software development projects, engineering documents, and workflow automation. Organizations leverage OpenText Extended ECM for document lifecycle management, post-project archiving, and records retention. Integration with platforms like ServiceNow allows efficient handling of document management across global operations, supporting information governance, tax return compilation, and capital projects.