Flexible ITIL and ITSM Software
Awarded “Best Overall Value” three years in a row by Info-Tech Research Group
What we can do for you
Improve Consistency: Pre-built ITIL processes and integrated asset management guides IT staff through your preferred processes and ensure consistent service. Workflow automation tracks performance and proactively escalates issues before they become problems.
Gain Actionable Insights: Dashboards, reports, and charts show turnaround times, staff productivity and overdue tickets at a glance. So you can plan and respond effectively.
Close Tickets Faster: The self-service portal with single sign-on empowers users while reducing the burden on your staff. Eliminate errors and duplication of effort with a centralized knowledgebase.
Features
End User Portal: With a 24/7 self-service portal, users are able to report issues or request services online. A dynamic knowledge base with FAQ, and full text search, provides answers to common issues.
Live Chat: Provide real-time service for critical issues and convert chat transcripts into tickets with one click. LogMeIn Rescue or Bomgar integration enables fast and effective remote support.
Personalized Home Pages: Improve staff productivity with easily customized home pages that allow IT staff to work the way they like and see the information most important to them.
Full Auditability: Available via historical snapshots that display the entire record as it existed at any point in time and configurable audit logs.
Efficient Resolutions: Through configurable ticket assignment and escalation rules that alert you to blockages and proactively escalate issues when necessary.
Global Support: With multi-language functionality and follow-the-sun case assignment that can be customized for the working hours of different teams.
“Agiloft is one of the most caring and responsive vendors that I have ever worked with”
— Dave Ross, Cal Poly
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What Makes Us Different
- Built on an agile platform for rapid configuration of the most sophisticated requirements, without any coding.
- Available both as a hosted cloud solution and as an in-house deployment.
- Fully extensible, with 10+ out-of-the-box applications and the flexibility to map any custom business process.
- One affordable price that includes all features and functionality. No hidden fees, no surprises.
NinjaOne provides comprehensive remote monitoring, troubleshooting, and automation via a user-friendly web interface. With a robust mobile app and integration capabilities, it appeals to small businesses seeking cost-effective management solutions.
NinjaOne is designed to streamline IT operations through its remote monitoring, patch management, and automation capabilities. Its integration with Bitdefender and ongoing feature enhancements are valuable, although users express a desire for more third-party compatibility and smoother deployment processes. The platform's SLA system enhances performance tracking, while its continual development is a key attraction. Despite some calls for a more intuitive graphical interface and advanced reporting features, it remains an asset for managed service providers and businesses adapting to cloud-based environments.
What are the most important features?
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Remote Monitoring: Essential for real-time insights into network and device performance.
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Automation: Reduces manual tasks, increasing efficiency in IT management.
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Patch Management: Timely updates for software and system security.
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Mobile App: Ensures alerts and management capabilities on the go.
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Third-Party Integrations: Enhances functionality by working with tools like Bitdefender.
What benefits can users expect?
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Cost-Effectiveness: Appeals to small companies seeking budget-friendly IT solutions.
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Performance Tracking: Improved SLA system aids in efficient performance monitoring.
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Enhanced Management: Effective use of scripts and policies streamline operations.
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Client Interaction: Better remote session management and asset control.
NinjaOne is widely employed across different sectors for server and workstation management, network infrastructure oversight, and client computer support. With its cloud-based framework, it supports managed service providers and businesses shifting to the cloud, ensuring seamless software deployment and improved asset management, making it integral to modern IT environments.
