3CX Live Chat vs Zoho Meeting comparison

3CX and Zoho are both solutions in the Virtual Meetings category. 3CX is ranked #17 with an average rating of 7.0, while Zoho is ranked #15 with an average rating of 8.0. 3CX holds a 1.8% mindshare in VM, compared to Zoho’s 0.9% mindshare. Additionally, 91% of 3CX users are willing to recommend the solution, compared to 100% of Zoho users who would recommend it.

3CX Live Chat

Read 55 3CX Live Chat reviews

270 Views
178 Comparison Views

91% willing to recommend

Zoho Meeting

Read 4 Zoho Meeting reviews

294 Views
83 Comparison Views

100% willing to recommend

3CX Live Chat

Zoho Meeting

Comparison Buyer's Guide

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Executive SummaryUpdated on Feb 3, 2025

3CX Live Chat and Zoho Meeting are popular communication tools used by businesses to improve collaboration and user interaction. Based on feature set reviews, Zoho Meeting tends to outperform due to its extensive functionalities, particularly in video conferencing and webinars.

Features: 3CX Live Chat includes real-time chat, integration with 3CX phone systems, and customizable chat windows, ideal for direct client communications. Zoho Meeting offers video conferencing, screen sharing, and webinar hosting, creating a comprehensive platform for remote work.

Room for Improvement: 3CX Live Chat could enhance its reporting and customization capabilities and improve integration challenges in large BPO settings. It may also benefit from expanded feature sets similar to higher-priced alternatives. Zoho Meeting can improve its initial setup process and flexibility with existing systems, and enhance integration options with third-party platforms.

Ease of Deployment and Customer Service: 3CX Live Chat is straightforward to integrate within existing systems and is appreciated for its quick response in customer service. Zoho Meeting is cloud-based, providing easy access without extensive installations, with customer service praised for its helpful support.

Pricing and ROI: 3CX Live Chat's low setup costs and competitive pricing are attractive for budget-conscious businesses, ensuring high ROI in engagement-focused scenarios. Zoho Meeting's higher costs are justified by the robust feature set, offering excellent ROI for firms seeking a full communication suite.

To learn more, read our detailed 3CX Live Chat vs. Zoho Meeting Report (Updated: April 2025).

Buyer's Guide

3CX Live Chat vs. Zoho Meeting

April 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

3CX Live Chat

Ranking in Virtual Meetings

17th

Average Rating

8.8

Reviews Sentiment

7.8

Number of Reviews

Ranking in other categories

IP PBX (1st), Unified Communications (2nd), Live Chat (4th), Hosted and Cloud Based VoIP (4th)

Zoho Meeting

Ranking in Virtual Meetings

15th

Average Rating

8.2

Reviews Sentiment

8.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of May 2025, in the Virtual Meetings category, the mindshare of 3CX Live Chat is 1.8%, down from 2.3% compared to the previous year. The mindshare of Zoho Meeting is 0.9%, down from 1.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Virtual Meetings

Featured Reviews

Ahmed ACHOUR

General Manager at Beyond IT Services

Enhanced service desk workflow which streamlines operations and offers strong integration capabilities

The customers use 3CX for IP telephony and call center activities. Additionally, they use 3CX for service desk activities, including integration with other ITSM products to collect data from customers who need technical support on their platforms 3CX has proven to be a good solution, particularly…

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Yogesh Kumar Mali

Managing Director at ALPHA LABS TECH PVT LTD

A good and decent meeting platform that stores recordings of meetings

We use Zoho Meeting for booking meetings and demo calls for product review updates The most valuable feature of Zoho Meeting is how it stores recordings and how we can get those recordings by order. It may be a network issue, but sometimes the video gets blurred when we are on a Zoho Meeting…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It is SIP compliant to multiple SIP phone vendors, though it is not locked into a proprietary vendor."

"The most valuable features of 3CX include meetings, IVR, and the workflow personalization of the service desk activity."

"The most valuable features of 3CX Live Chat are the ability to go straight to a call or screen-sharing and creating multiple channels from the same chat widget effectively. The ability to raise a call straight out to the cloud is fantastic, it is really useful. Additionally, it integrates very well with WordPress."

"The integration between the video and voice is the most valuable solution."

"The solution is stable."

"Mobility features and remote extensions work well."

"3CX is useful and easy to use. I can talk to my colleagues from anywhere."

"The dashboards and interface of the solution are very good, they have covered most of the main features needed for our needs."

More 3CX Live Chat pros

"The most valuable feature of Zoho Meeting is how it stores recordings and how we can get those recordings by order."

"One of the most valuable features of Zoho Meeting is how user-friendly it is. It also has some security features."

"The API is much more flexible than other platforms."

"I like the tool's video call feature."

Cons

"It needs the option for the CS rep to stop recording when a credit card number is recited by the customer."

"It could be better in terms of providing more options for call recording."

"Once we establish the system and do the initial configuration, some configurations will be fixed. However, if we need to change those configurations, the option is to do a reinstallation. Otherwise, we cannot do anything."

"The solution was simple to install, but the configuration was not as simple. The full installation process took a few days."

"I need a robust provider who can help me use Live Chat. Unfortunately, I have to move from one provider to another because they don't have enough capabilities to maintain good service."

"3CX Live Chat could improve by being more customizable. There should be more skinning options for the appearance of the solution when we embed it onto a website. This would allow us to make it look more like part of our solution, rather than a third-party application."

"Having a video call would be a nice idea."

"There are a lot of quality of life things that could be improved. When adding extensions, you need to use the extension import setting, you can't just use an import function to update extensions. You have to delete and recreate the extension, which can have all kinds of unintended consequences."

More 3CX Live Chat cons

"Maybe the price could be lowered, but people will want a lower price forever."

"They do not have phone support."

"It may be a network issue, but sometimes the video gets blurred when we are on a Zoho Meeting video call."

"I would like to see a chat feature in the solution."

Pricing and Cost Advice

"The price of the solution has been reasonable. We have not had any problems or complaints with the licensing model. We have not reached a point where we need to upgrade. We have all the correct channels."

"There aren't any additional costs. With the license I purchased, I have all features that I need. I don't have to buy an add-on or another license."

"The price of the solution is in the middle range compared to other solutions. There are different license options available. For example, there is a professional version and an enterprise version, and with the enterprise version, you have the ability to modify the dashboards. You can purchase a license at many different time frame increments, such as monthly, yearly, or two years."

"We have purchased an annual license to use 3CX Live Chat. There are different options available, you can pay monthly or yearly. I am completely satisfied with the pricing of 3CX Live Chat, it is cheaper than competitors and it is a better solution."

"We used a yearly license depending on the customer's requirements, and the customers did not complain about the pricing."

"The price of the solution is reasonable. There are a few license options and we are using an enterprise license."

"There is no add-on costing on the standard fees."

"3CX sells an annual subscription, but we usually split it out monthly for clients, so they don't see an annual bill for the 3CX licensing, it's just part of their monthly phone bill. As they're paying us for carrier service anyway, we just roll it all together. Your standard phone service would be an additional cost, you either need to maintain a local carrier with POTS lines or PRI or a SIP, or you have to go with a cloud-based SIP."

More 3CX Live Chat pricing and cost advice

"In India, Professional Zoho Meeting for up to 10 participants costs INR 125 per month, and for up to 250 participants, it costs INR 750 per month if billed annually."

"The product is not costly like other applications."

"Compared to other solutions, the price is not the lowest, but I can say it's competitive. My organization pays for a yearly license for Zoho."

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Top Industries

By visitors reading reviews

Computer Software Company

13%

Financial Services Firm

12%

Government

Real Estate/Law Firm

Educational Organization

72%

Real Estate/Law Firm

Financial Services Firm

University

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about 3CX Live Chat?

The solution is stable.

See all answers

What is your experience regarding pricing and costs for 3CX Live Chat?

The pricing of 3CX is around six out of ten. For some customers, the first year may be free of charge, allowing them to try the solution before deciding to implement it.

See all answers

What needs improvement with 3CX Live Chat?

The reporting and dashboards of 3CX could be improved.

See all answers

What do you like most about Zoho Meeting?

I like the tool's video call feature.

See all answers

What is your experience regarding pricing and costs for Zoho Meeting?

The product is not costly like other applications.

See all answers

What needs improvement with Zoho Meeting?

I would like to see a chat feature in the solution.

See all answers

Comparisons

Yeastar S-Series VoIP PBX vs 3CX Live Chat

Compared 45% of the time

Kamailio SIP Server vs 3CX Live Chat

Compared 30% of the time

Fortinet FortiVoice vs 3CX Live Chat

Compared 25% of the time

More 3CX Live Chat Competitors

Zoom vs Zoho Meeting

Compared 100% of the time

More Zoho Meeting Competitors

Product Reports

Buyer's Guide

Live Chat

March 2025

Download 3CX Live Chat product report

Buyer's Guide

Virtual Meetings

April 2025

Download Zoho Meeting product report

Also Known As

3CX PBX

No data available

Overview

Connect with your website visitors for free with the 3CX Live Chat plugin. With more than 1,900,000 downloads, 3CX Live Chat is the most popular, effective and reliable live chat plugin for WordPress. Increase conversions and boost customer satisfaction by communicating directly with your website visitors in real-time.

Integrate with 3CX for a multichannel communications suite including voice and video (requires 3CX V16). Get 3CX for free for one year for unlimited users hosted by 3CX, in your own cloud account or on-premise on Windows or Linux.

Easy and convenient for visitors
Build rapport with potential customers via live chat
Increase sales
Reduce customer support line costs by using live chat
Learn to understand the pain points of your customers

FEATURES

Simple and clean UI for all users
Option to elevate a live chat to a call or video call
Free iOS or Android apps to respond to messages through a smartphone
Ability to transfer chats to other agents
Agent’s picture is shown in the live chatbox
Customizable chatbox. Add a company logo, change the colors of the chatbox
All chats are saved in chat history
Dedicated storage system for all offline messages
Create unlimited agents to handle live chats and calls
Customizable offline message form
Supports animations in the chatbox
Ability to choose whether you want to accept or decline a chat

3CX

Your online meeting and webinar solution
Engage and train audiences worldwide through live webinars. Deliver presentations, record sessions, and download useful reports. Meet online securely to discuss, present, and collaborate from different locations.

Zoho

Sample Customers

Information Not Available

Karpagam College of Engineering, Associate Business Service India

Buyer's Guide

3CX Live Chat vs. Zoho Meeting

April 2025

Free Report: 3CX Live Chat vs. Zoho Meeting

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