3CX Live Chat vs Zoho Meeting comparison

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4,172 views|3,176 comparisons
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274 views|72 comparisons
Comparison Buyer's Guide
Executive Summary

We performed a comparison between 3CX Live Chat and Zoho Meeting based on real PeerSpot user reviews.

Find out what your peers are saying about TeamViewer, Zoom Video Communications, 3CX and others in Virtual Meetings.
To learn more, read our detailed Virtual Meetings Report (Updated: November 2022).
656,862 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"We have not had any bugs or glitches, the solution is stable.""It lets you see how many calls you made, the time you called, and how many minutes you spent on the phone.""It’s straightforward to set up.""The integration between the video and voice is the most valuable solution.""The integration with SMS has been helpful. That's how a lot of customers prefer to communicate nowadays. It makes it convenient for the customer to reach us.""The most valuable features of 3CX Live Chat are the integration with our existing CRM allowing us to get all of the numbers synced together. The communication aspect of the solution was always working very well, the sound quality was perfect. We were able to log into the application to check which users were using the solution and if they were in a call or not. Additionally, the solution integrates well with other CRMs.""3CX is useful and easy to use. I can talk to my colleagues from anywhere.""3CX is easy to use. It's pretty a much regular PBX system. It is quite easy to configure aspects of it, and it has a good soft client."

More 3CX Live Chat Pros →

"One of the most valuable features of Zoho Meeting is how user-friendly it is. It also has some security features."

More Zoho Meeting Pros →

Cons
"Having a video call would be a nice idea.""The solution was simple to install, but the configuration was not as simple. The full installation process took a few days.""3CX Live Chat could improve by being more customizable. There should be more skinning options for the appearance of the solution when we embed it onto a website. This would allow us to make it look more like part of our solution, rather than a third-party application.""In 3CX, customization is not as easy as I would like. With 3CX Call Flow Designer, you can set up the flow of a call, deliver it to the department, and automate the process. I can't do many things with this.""Once we establish the system and do the initial configuration, some configurations will be fixed. However, if we need to change those configurations, the option is to do a reinstallation. Otherwise, we cannot do anything.""There should be an option to save some extensions.""I need a robust provider who can help me use Live Chat. Unfortunately, I have to move from one provider to another because they don't have enough capabilities to maintain good service.""Some customers want to integrate a CRM solution with 3CX, but it's not compatible."

More 3CX Live Chat Cons →

"Maybe the price could be lowered, but people will want a lower price forever."

More Zoho Meeting Cons →

Pricing and Cost Advice
  • "The price of the solution is reasonable. There are a few license options and we are using an enterprise license."
  • "There aren't any additional costs. With the license I purchased, I have all features that I need. I don't have to buy an add-on or another license."
  • "We used a yearly license depending on the customer's requirements, and the customers did not complain about the pricing."
  • "The price of the solution is in the middle range compared to other solutions. There are different license options available. For example, there is a professional version and an enterprise version, and with the enterprise version, you have the ability to modify the dashboards. You can purchase a license at many different time frame increments, such as monthly, yearly, or two years."
  • "We have purchased an annual license to use 3CX Live Chat. There are different options available, you can pay monthly or yearly. I am completely satisfied with the pricing of 3CX Live Chat, it is cheaper than competitors and it is a better solution."
  • "The price of the solution has been reasonable. We have not had any problems or complaints with the licensing model. We have not reached a point where we need to upgrade. We have all the correct channels."
  • "There is no add-on costing on the standard fees."
  • "3CX sells an annual subscription, but we usually split it out monthly for clients, so they don't see an annual bill for the 3CX licensing, it's just part of their monthly phone bill. As they're paying us for carrier service anyway, we just roll it all together. Your standard phone service would be an additional cost, you either need to maintain a local carrier with POTS lines or PRI or a SIP, or you have to go with a cloud-based SIP."
  • More 3CX Live Chat Pricing and Cost Advice →

  • "Compared to other solutions, the price is not the lowest, but I can say it's competitive. My organization pays for a yearly license for Zoho."
  • More Zoho Meeting Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:I'm not 100% sure. However, it’s my understanding that there is no cost.
    Top Answer:It actually has some stability problems. It actually lags and sometimes doesn't load. Maybe the system has need to be improved, and maybe a new version for updates or something needs to happen. Having… more »
    Top Answer:One of the most valuable features of Zoho Meeting is how user-friendly it is. It also has some security features.
    Top Answer:Compared to other solutions, the price is not the lowest, but I can say it's competitive. My organization pays for a yearly license for Zoho.
    Top Answer:Maybe the price could be lowered, but people will want a lower price forever.
    Product Features
    3CX is the developer of an open standards communications solution which innovates business connectivity and collaboration and replaces proprietary PBXs. The award-winning software enables companies of all sizes to cut telco costs, boost employee productivity, and enhance customer experience. With integrated WebRTC video conferencing; apps for Android, iOS, the web and desktop; a full suite of collaboration features, and website live chat, 3CX offers companies a complete communications package out of the box.
    Ranking
    3rd
    out of 59 in Virtual Meetings
    Views
    4,172
    Comparisons
    3,176
    Reviews
    13
    Average Words per Review
    676
    Rating
    8.8
    13th
    out of 59 in Virtual Meetings
    Views
    274
    Comparisons
    72
    Reviews
    1
    Average Words per Review
    514
    Rating
    9.0
    Comparisons
    Learn More
    Overview

    Connect with your website visitors for free with the 3CX Live Chat plugin. With more than 1,900,000 downloads, 3CX Live Chat is the most popular, effective and reliable live chat plugin for WordPress. Increase conversions and boost customer satisfaction by communicating directly with your website visitors in real-time.

    Integrate with 3CX for a multichannel communications suite including voice and video (requires 3CX V16). Get 3CX for free for one year for unlimited users hosted by 3CX, in your own cloud account or on-premise on Windows or Linux.

    • Easy and convenient for visitors
    • Build rapport with potential customers via live chat
    • Increase sales
    • Reduce customer support line costs by using live chat
    • Learn to understand the pain points of your customers

    FEATURES

    • Simple and clean UI for all users
    • Option to elevate a live chat to a call or video call
    • Free iOS or Android apps to respond to messages through a smartphone
    • Ability to transfer chats to other agents
    • Agent’s picture is shown in the live chatbox
    • Customizable chatbox. Add a company logo, change the colors of the chatbox
    • All chats are saved in chat history
    • Dedicated storage system for all offline messages
    • Create unlimited agents to handle live chats and calls
    • Customizable offline message form
    • Supports animations in the chatbox
    • Ability to choose whether you want to accept or decline a chat

    Your online meeting and webinar solution
    Engage and train audiences worldwide through live webinars. Deliver presentations, record sessions, and download useful reports. Meet online securely to discuss, present, and collaborate from different locations.

    Offer
    Learn more about 3CX Live Chat
    Learn more about Zoho Meeting
    Sample Customers
    Wilson Sporting Goods, Pepsi, Schlumberger, American Express, Boeing, StarTribune, McDonalds, Drayton Manor Theme Park, InterContinental Hotels & Resorts, Hugo Boss, Clearswift, The University of North Carolina, Massachusetts Institute of Technology, The Ohio State University, Zehnder, Turkish Airlines, Harley Davidson, Mitsubishi, Ramada Plaza, Carlsberg, RE/MAX.
    Karpagam College of Engineering, Associate Business Service India
    Top Industries
    REVIEWERS
    Comms Service Provider38%
    Financial Services Firm14%
    Manufacturing Company10%
    Media Company5%
    VISITORS READING REVIEWS
    Comms Service Provider28%
    Computer Software Company22%
    Government6%
    Media Company4%
    No Data Available
    Company Size
    REVIEWERS
    Small Business82%
    Midsize Enterprise14%
    Large Enterprise5%
    VISITORS READING REVIEWS
    Small Business37%
    Midsize Enterprise19%
    Large Enterprise44%
    No Data Available
    Buyer's Guide
    Virtual Meetings
    November 2022
    Find out what your peers are saying about TeamViewer, Zoom Video Communications, 3CX and others in Virtual Meetings. Updated: November 2022.
    656,862 professionals have used our research since 2012.

    3CX Live Chat is ranked 3rd in Virtual Meetings with 15 reviews while Zoho Meeting is ranked 13th in Virtual Meetings with 1 review. 3CX Live Chat is rated 8.8, while Zoho Meeting is rated 9.0. The top reviewer of 3CX Live Chat writes "Any easy-to-use solution that is good for small-scale clients ". On the other hand, the top reviewer of Zoho Meeting writes "User-friendly, convenient, and has the whole package ". 3CX Live Chat is most compared with Yeastar K2, Fortinet FortiVoice, Skype for Business, Yeastar S-Series VoIP PBX and Cisco VoIP PBX, whereas Zoho Meeting is most compared with Zoom.

    See our list of best Virtual Meetings vendors.

    We monitor all Virtual Meetings reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.