3CX Live Chat vs Zoho Meeting comparison

Why PeerSpot?

3CX and Zoho are both solutions in the Virtual Meetings category. 3CX is ranked #6 with an average rating of 8.0, while Zoho is ranked #19. 3CX holds a 3.2% mindshare in VM, compared to Zoho’s 1.8% mindshare. Additionally, 91% of 3CX users are willing to recommend the solution, compared to 100% of Zoho users who would recommend it.

3CX Live Chat

Read 56 3CX Live Chat reviews

5,953 Views
2,500 Comparison Views

91% willing to recommend

Zoho Meeting

Read 4 Zoho Meeting reviews

1,038 Views
1,038 Comparison Views

100% willing to recommend

3CX Live Chat

Zoho Meeting

Comparison Buyer's Guide

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Executive SummaryUpdated on Feb 3, 2025

3CX Live Chat and Zoho Meeting are popular communication tools used by businesses to improve collaboration and user interaction. Based on feature set reviews, Zoho Meeting tends to outperform due to its extensive functionalities, particularly in video conferencing and webinars.

Features: 3CX Live Chat includes real-time chat, integration with 3CX phone systems, and customizable chat windows, ideal for direct client communications. Zoho Meeting offers video conferencing, screen sharing, and webinar hosting, creating a comprehensive platform for remote work.

Room for Improvement: 3CX Live Chat could enhance its reporting and customization capabilities and improve integration challenges in large BPO settings. It may also benefit from expanded feature sets similar to higher-priced alternatives. Zoho Meeting can improve its initial setup process and flexibility with existing systems, and enhance integration options with third-party platforms.

Ease of Deployment and Customer Service: 3CX Live Chat is straightforward to integrate within existing systems and is appreciated for its quick response in customer service. Zoho Meeting is cloud-based, providing easy access without extensive installations, with customer service praised for its helpful support.

Pricing and ROI: 3CX Live Chat's low setup costs and competitive pricing are attractive for budget-conscious businesses, ensuring high ROI in engagement-focused scenarios. Zoho Meeting's higher costs are justified by the robust feature set, offering excellent ROI for firms seeking a full communication suite.

To learn more, read our detailed 3CX Live Chat vs. Zoho Meeting Report (Updated: September 2026).

Buyer's Guide

3CX Live Chat vs. Zoho Meeting

September 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

3CX Live Chat

Ranking in Virtual Meetings

6th

Average Rating

8.8

Reviews Sentiment

7.7

Number of Reviews

Ranking in other categories

IP PBX (1st), Unified Communications (2nd), Live Chat (4th), Hosted and Cloud Based VoIP (4th)

Zoho Meeting

Ranking in Virtual Meetings

19th

Average Rating

8.2

Reviews Sentiment

8.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of September 2026, in the Virtual Meetings category, the mindshare of 3CX Live Chat is 3.2%, up from 1.7% compared to the previous year. The mindshare of Zoho Meeting is 1.8%, up from 1.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Virtual Meetings Mindshare Distribution
Product	Mindshare (%)
3CX Live Chat	3.2%
Zoho Meeting	1.8%
Other	95.0%

Virtual Meetings

Featured Reviews

Ram Maruboina

Software Engineer – Rust Systems & AI Evaluation at Turing

Real-time chat has boosted customer satisfaction and improves team efficiency and lead conversion

We could improve with better advanced chatbot customization, stronger AI-powered conversations, automatic deep CRM and third-party integration, more detailed analytics and reporting, additional customization options for chats, and improvements to mobile app performance and workflow automation. Regarding security, it is essential for customer-facing interactions. I would point out the real-time data lag, which is a significant gap, and enhancements in system reporting and live data update metrics are necessary. We also miss deep customer journey insights, along with user interface improvements, mobile widgets, and agent experience enhancements, especially with security and privacy configurations. On a scale of 1 to 10, I would rate 3CX Live Chat as an 8 because it has excellent control over the PBX license while enabling instant transitions from chat to voice and video calls. The reasons for losing those two points include basic analytics, widget customization options, and limited standalone chat tools compared to its competitors, which have higher market shares. With the right developers, they could excel in this area. The reason I chose the number eight is not only about analytics or customization but due to reliability bugs and agent workflow frictions, which affect the overall reporting coherence. Reliability and security glitches are significant drawbacks.

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Yogesh Kumar Mali

Managing Director at ALPHA LABS TECH PVT LTD

A good and decent meeting platform that stores recordings of meetings

We use Zoho Meeting for booking meetings and demo calls for product review updates The most valuable feature of Zoho Meeting is how it stores recordings and how we can get those recordings by order. It may be a network issue, but sometimes the video gets blurred when we are on a Zoho Meeting…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"With the reporting feature you can get all the incoming and outgoing call details."

"It has made my life as the VoIP Division Manager easier."

"3CX Phone System has made the way we handle our calls much more efficient."

"It is simple to provision, yet has great features."

"The 3CX Phone System system simply works."

"3CX is easy to use. It's pretty a much regular PBX system. It is quite easy to configure aspects of it, and it has a good soft client."

"It is SIP compliant to multiple SIP phone vendors, though it is not locked into a proprietary vendor."

"3CX is useful and easy to use. I can talk to my colleagues from anywhere."

More 3CX Live Chat pros

"I like the tool's video call feature."

"The most valuable feature of Zoho Meeting is how it stores recordings and how we can get those recordings by order."

"The API is much more flexible than other platforms."

"One of the most valuable features of Zoho Meeting is how user-friendly it is. It also has some security features."

"I switched to Zoho because it's convenient and offers a whole package."

Cons

"We had sync issues between the mobile clients and the desktop phones which needed vigorous testing and fault finding."

"Reporting and integration are the main challenges, which are at the mid-level or in the enterprise depending on the system that we choose."

"Once we establish the system and do the initial configuration, some configurations will be fixed. However, if we need to change those configurations, the option is to do a reinstallation. Otherwise, we cannot do anything."

"We would like to see continued improvements in the 3CX phone mobile apps, such as allowing for deletion of multiple voicemails, shared parking control, and disabling softphone mode."

"The solution was simple to install, but the configuration was not as simple. The full installation process took a few days."

"Message management in 3CX Live Chat is a little tricky. You can transfer a conversation to someone else if it comes into a group, but it isn't always easy to return the conversation to the group."

"The current solution requires different ports for each instance and is not allowing for SIP trunk sharing between them."

"The reporting and dashboards of 3CX could be improved."

More 3CX Live Chat cons

"They do not have phone support."

"Maybe the price could be lowered, but people will want a lower price forever."

"I would like to see a chat feature in the solution."

"It may be a network issue, but sometimes the video gets blurred when we are on a Zoho Meeting video call."

Pricing and Cost Advice

"There aren't any additional costs. With the license I purchased, I have all features that I need. I don't have to buy an add-on or another license."

"The price of the solution is in the middle range compared to other solutions. There are different license options available. For example, there is a professional version and an enterprise version, and with the enterprise version, you have the ability to modify the dashboards. You can purchase a license at many different time frame increments, such as monthly, yearly, or two years."

"The price of the solution is reasonable. There are a few license options and we are using an enterprise license."

"The price of the solution has been reasonable. We have not had any problems or complaints with the licensing model. We have not reached a point where we need to upgrade. We have all the correct channels."

"3CX sells an annual subscription, but we usually split it out monthly for clients, so they don't see an annual bill for the 3CX licensing, it's just part of their monthly phone bill. As they're paying us for carrier service anyway, we just roll it all together. Your standard phone service would be an additional cost, you either need to maintain a local carrier with POTS lines or PRI or a SIP, or you have to go with a cloud-based SIP."

"Switching from POTS or PRI to SIP Trunk save the customer real costs. ROI is seen in less than a year."

"We have purchased an annual license to use 3CX Live Chat. There are different options available, you can pay monthly or yearly. I am completely satisfied with the pricing of 3CX Live Chat, it is cheaper than competitors and it is a better solution."

"We used a yearly license depending on the customer's requirements, and the customers did not complain about the pricing."

More 3CX Live Chat pricing and cost advice

"The product is not costly like other applications."

"In India, Professional Zoho Meeting for up to 10 participants costs INR 125 per month, and for up to 250 participants, it costs INR 750 per month if billed annually."

"Compared to other solutions, the price is not the lowest, but I can say it's competitive. My organization pays for a yearly license for Zoho."

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Top Industries

By visitors reading reviews

Construction Company

19%

Financial Services Firm

12%

Outsourcing Company

12%

Comms Service Provider

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	41
Midsize Enterprise	6
Large Enterprise	3

No data available

Questions from the Community

What is your experience regarding pricing and costs for 3CX Live Chat?

My experience with pricing, setup cost, and licensing for 3CX Live Chat is generally positive. The pricing structure is straightforward, and the licensing models are user-friendly, leading to a smo...

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What needs improvement with 3CX Live Chat?

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What is your primary use case for 3CX Live Chat?

My main use case for 3CX Live Chat is customer support, website live chat, and lead generation. For my customer support and lead generation use, I worked with 3CX Live Chat for customer inquiries i...

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Compared 10% of the time

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Compared 7% of the time

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Product Reports

Buyer's Guide

Live Chat

September 2026

Download 3CX Live Chat product report

Buyer's Guide

Virtual Meetings

September 2026

Download Zoho Meeting product report

Also Known As

3CX PBX

No data available

Overview

3CX Live Chat enhances communication with seamless CRM integration, cloud management, and VoIP integration. Mobile and desktop apps support mobility, making it a flexible communication tool for businesses.

3CX Live Chat integrates communication through WebRTC, providing chat, video, and call queues that create a robust platform for customer support and internal communication. It boasts strong management features like call tracking, scalability, and cost savings, all within a user-friendly interface. Maintenance and customization are straightforward, facilitating streamlined customer interactions and operations. However, the solution requires attention to integration and customization challenges, including complex interfaces and compatibility limitations. Users may find some areas for improvement in analytics, reporting, and extended device support.

What are the key features of 3CX Live Chat?

Cloud Management: Simplify communication with cloud-based tools.
VoIP Integration: Enhance call handling with integrated VoIP capabilities.
Seamless CRM Integration: Connect easily with existing CRM software.
WebRTC: Enable smooth transitions between different communication modes.
Call Tracking & Reporting: Access detailed call data for better decision-making.
Mobile & Desktop Apps: Support mobility with versatile app options.
Customization: Tailor features to suit specific communication needs.

What benefits should reviewers look for?

Cost Savings: Reduce expenses with an efficient communication tool.
Scalability: Adapt to changing business communication needs easily.
Ease of Deployment: Minimize IT setup time and resources.
Management Features: Utilize tools for effective communication oversight.

3CX Live Chat is utilized across domains, particularly in customer support, enabling seamless internal and client interactions. Call centers, small and medium-sized businesses, and enterprises favor it for its efficiency in handling customer inquiries and facilitating communications across multiple branches with minimal IT setup.

3CX

Zoho Meeting is a cloud-based platform renowned for its user-friendly interface and secure video calling capabilities, offering seamless integration and competitive pricing.

Liked for its easy setup and scalability, Zoho Meeting provides a secure environment with video calling and integration with various applications. Users enjoy its competitive pricing, flexible API, and a rescheduling function superior to Zoom. Challenges remain as it lacks a chat feature, with video clarity sometimes compromised. Deployment issues with Windows on-premises, Chromebooks, and Linux are noted, along with inconsistent muting and lack of phone support.

What are the most important features of Zoho Meeting?

Video Calling: Provides high-quality video conferencing.
Integration: Seamless compatibility with popular applications.
Rescheduling Function: Conveniently superior to other platforms.
Recording Storage: Efficient methods for storing and retrieving recorded sessions.

What benefits or ROI can users expect?

Cost Efficiency: Competitive pricing makes it budget-friendly.
Security: Offers robust security features for safe meetings.
Accessibility: Flexible API for increased application integration.

In industry-specific implementations, users leverage Zoho Meeting for organizing client meetings, particularly in scheduling demo calls and updates. Despite deployment limitations, consistent updates ensure its efficacy as a cloud-based tool.

Zoho

Sample Customers

Information Not Available

Karpagam College of Engineering, Associate Business Service India

Buyer's Guide

3CX Live Chat vs. Zoho Meeting

September 2026

Free Report: 3CX Live Chat vs. Zoho Meeting

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