We performed a comparison between 3CX Live Chat and Zoho Meeting based on real PeerSpot user reviews.
Find out in this report how the two Virtual Meetings solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The most valuable features of 3CX Live Chat are the ability to go straight to a call or screen-sharing and creating multiple channels from the same chat widget effectively. The ability to raise a call straight out to the cloud is fantastic, it is really useful. Additionally, it integrates very well with WordPress."
"3CX is easy to use. It's pretty a much regular PBX system. It is quite easy to configure aspects of it, and it has a good soft client."
"This solution gives our customers mobility. They can use their phone system everywhere. The other key feature is the security."
"The most valuable features of 3CX Live Chat are the integration with our existing CRM allowing us to get all of the numbers synced together. The communication aspect of the solution was always working very well, the sound quality was perfect. We were able to log into the application to check which users were using the solution and if they were in a call or not. Additionally, the solution integrates well with other CRMs."
"With the reporting feature you can get all the incoming and outgoing call details."
"The dashboards and interface of the solution are very good, they have covered most of the main features needed for our needs."
"The integration between the video and voice is the most valuable solution."
"It lets you see how many calls you made, the time you called, and how many minutes you spent on the phone."
"The most valuable feature of Zoho Meeting is how it stores recordings and how we can get those recordings by order."
"I like the tool's video call feature."
"One of the most valuable features of Zoho Meeting is how user-friendly it is. It also has some security features."
"The API is much more flexible than other platforms."
"Having a video call would be a nice idea."
"There should be an option to save some extensions."
"Once we establish the system and do the initial configuration, some configurations will be fixed. However, if we need to change those configurations, the option is to do a reinstallation. Otherwise, we cannot do anything."
"The analytics need to have a granular depth on how the customer details and the data sends information through this medium."
"The solution could improve the web meeting feature. There is a lot of competition from all the other applications that are out there, such as Microsoft Teams and Zoom. I find I do not use it that much. I do not know how much effort they are putting into the web meeting part of the program but it could improve."
"I need a robust provider who can help me use Live Chat. Unfortunately, I have to move from one provider to another because they don't have enough capabilities to maintain good service."
"In 3CX, customization is not as easy as I would like. With 3CX Call Flow Designer, you can set up the flow of a call, deliver it to the department, and automate the process. I can't do many things with this."
"Message management in 3CX Live Chat is a little tricky. You can transfer a conversation to someone else if it comes into a group, but it isn't always easy to return the conversation to the group."
"I would like to see a chat feature in the solution."
"It may be a network issue, but sometimes the video gets blurred when we are on a Zoho Meeting video call."
"They do not have phone support."
"Maybe the price could be lowered, but people will want a lower price forever."
3CX Live Chat is ranked 11th in Virtual Meetings with 54 reviews while Zoho Meeting is ranked 17th in Virtual Meetings with 4 reviews. 3CX Live Chat is rated 8.8, while Zoho Meeting is rated 8.2. The top reviewer of 3CX Live Chat writes "Any easy-to-use solution that is good for small-scale clients ". On the other hand, the top reviewer of Zoho Meeting writes "Easy to use with good pricing and a nice rescheduling feature". 3CX Live Chat is most compared with Yeastar S-Series VoIP PBX, Cisco VoIP PBX, Webex, Kamailio SIP Server and Fortinet FortiVoice, whereas Zoho Meeting is most compared with Zoom. See our 3CX Live Chat vs. Zoho Meeting report.
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We monitor all Virtual Meetings reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.