3CX Live Chat vs Zoho Meeting comparison

3CX and Zoho are both solutions in the Virtual Meetings category. 3CX is ranked #12 with an average rating of 8.0, while Zoho is ranked #21 with an average rating of 7.0. 3CX holds a 1.8% mindshare in VM, compared to Zoho’s 1.0% mindshare. Additionally, 91% of 3CX users are willing to recommend the solution, compared to 100% of Zoho users who would recommend it.

3CX Live Chat

Read 55 3CX Live Chat reviews

269 Views
153 Comparison Views

91% willing to recommend

Zoho Meeting

Read 4 Zoho Meeting reviews

243 Views
78 Comparison Views

100% willing to recommend

3CX Live Chat

Zoho Meeting

Comparison Buyer's Guide

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Executive SummaryUpdated on Feb 3, 2025

3CX Live Chat and Zoho Meeting are popular communication tools used by businesses to improve collaboration and user interaction. Based on feature set reviews, Zoho Meeting tends to outperform due to its extensive functionalities, particularly in video conferencing and webinars.

Features: 3CX Live Chat includes real-time chat, integration with 3CX phone systems, and customizable chat windows, ideal for direct client communications. Zoho Meeting offers video conferencing, screen sharing, and webinar hosting, creating a comprehensive platform for remote work.

Room for Improvement: 3CX Live Chat could enhance its reporting and customization capabilities and improve integration challenges in large BPO settings. It may also benefit from expanded feature sets similar to higher-priced alternatives. Zoho Meeting can improve its initial setup process and flexibility with existing systems, and enhance integration options with third-party platforms.

Ease of Deployment and Customer Service: 3CX Live Chat is straightforward to integrate within existing systems and is appreciated for its quick response in customer service. Zoho Meeting is cloud-based, providing easy access without extensive installations, with customer service praised for its helpful support.

Pricing and ROI: 3CX Live Chat's low setup costs and competitive pricing are attractive for budget-conscious businesses, ensuring high ROI in engagement-focused scenarios. Zoho Meeting's higher costs are justified by the robust feature set, offering excellent ROI for firms seeking a full communication suite.

To learn more, read our detailed 3CX Live Chat vs. Zoho Meeting Report (Updated: June 2025).

Buyer's Guide

3CX Live Chat vs. Zoho Meeting

June 2025

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Helped 860,168 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

3CX Live Chat

Ranking in Virtual Meetings

12th

Average Rating

8.8

Reviews Sentiment

7.4

Number of Reviews

Ranking in other categories

IP PBX (1st), Unified Communications (2nd), Live Chat (5th), Hosted and Cloud Based VoIP (4th)

Zoho Meeting

Ranking in Virtual Meetings

21st

Average Rating

8.2

Reviews Sentiment

8.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of July 2025, in the Virtual Meetings category, the mindshare of 3CX Live Chat is 1.8%, down from 2.4% compared to the previous year. The mindshare of Zoho Meeting is 1.0%, down from 1.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Virtual Meetings

Featured Reviews

Ahmed ACHOUR

General Manager at Beyond IT Services

Enhanced service desk workflow which streamlines operations and offers strong integration capabilities

The customers use 3CX for IP telephony and call center activities. Additionally, they use 3CX for service desk activities, including integration with other ITSM products to collect data from customers who need technical support on their platforms 3CX has proven to be a good solution, particularly…

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Yogesh Kumar Mali

Managing Director at ALPHA LABS TECH PVT LTD

A good and decent meeting platform that stores recordings of meetings

We use Zoho Meeting for booking meetings and demo calls for product review updates The most valuable feature of Zoho Meeting is how it stores recordings and how we can get those recordings by order. It may be a network issue, but sometimes the video gets blurred when we are on a Zoho Meeting…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It lets you see how many calls you made, the time you called, and how many minutes you spent on the phone."

"The dashboards and interface of the solution are very good, they have covered most of the main features needed for our needs."

"The most valuable features of 3CX include meetings, IVR, and the workflow personalization of the service desk activity."

"The call queue and reporting systems are robust compared to what you have to pay to get the same level of functionality with a competing system."

"This solution gives our customers mobility. They can use their phone system everywhere. The other key feature is the security."

"3CX is easy to use. It's pretty a much regular PBX system. It is quite easy to configure aspects of it, and it has a good soft client."

"The integration with SMS has been helpful. That's how a lot of customers prefer to communicate nowadays. It makes it convenient for the customer to reach us."

"3CX is useful and easy to use. I can talk to my colleagues from anywhere."

More 3CX Live Chat pros

"I like the tool's video call feature."

"The most valuable feature of Zoho Meeting is how it stores recordings and how we can get those recordings by order."

"The API is much more flexible than other platforms."

"One of the most valuable features of Zoho Meeting is how user-friendly it is. It also has some security features."

Cons

"The reporting and dashboards of 3CX could be improved."

"The analytics need to have a granular depth on how the customer details and the data sends information through this medium."

"Once we establish the system and do the initial configuration, some configurations will be fixed. However, if we need to change those configurations, the option is to do a reinstallation. Otherwise, we cannot do anything."

"The solution could improve the web meeting feature. There is a lot of competition from all the other applications that are out there, such as Microsoft Teams and Zoom. I find I do not use it that much. I do not know how much effort they are putting into the web meeting part of the program but it could improve."

"3CX Live Chat could improve by having better integration with other solutions because we had multiple calls in which information was not extracted correctly. We had to modify their names, and some other data needed to be sorted out for a better understanding of the calls."

"Message management in 3CX Live Chat is a little tricky. You can transfer a conversation to someone else if it comes into a group, but it isn't always easy to return the conversation to the group."

"Reporting and integration are the main challenges, which are at the mid-level or in the enterprise depending on the system that we choose."

"The solution was simple to install, but the configuration was not as simple. The full installation process took a few days."

More 3CX Live Chat cons

"They do not have phone support."

"I would like to see a chat feature in the solution."

"Maybe the price could be lowered, but people will want a lower price forever."

"It may be a network issue, but sometimes the video gets blurred when we are on a Zoho Meeting video call."

Pricing and Cost Advice

"The price of the solution is reasonable. There are a few license options and we are using an enterprise license."

"There is no add-on costing on the standard fees."

"Switching from POTS or PRI to SIP Trunk save the customer real costs. ROI is seen in less than a year."

"3CX sells an annual subscription, but we usually split it out monthly for clients, so they don't see an annual bill for the 3CX licensing, it's just part of their monthly phone bill. As they're paying us for carrier service anyway, we just roll it all together. Your standard phone service would be an additional cost, you either need to maintain a local carrier with POTS lines or PRI or a SIP, or you have to go with a cloud-based SIP."

"The price of the solution has been reasonable. We have not had any problems or complaints with the licensing model. We have not reached a point where we need to upgrade. We have all the correct channels."

"We have purchased an annual license to use 3CX Live Chat. There are different options available, you can pay monthly or yearly. I am completely satisfied with the pricing of 3CX Live Chat, it is cheaper than competitors and it is a better solution."

"We used a yearly license depending on the customer's requirements, and the customers did not complain about the pricing."

"The price of the solution is in the middle range compared to other solutions. There are different license options available. For example, there is a professional version and an enterprise version, and with the enterprise version, you have the ability to modify the dashboards. You can purchase a license at many different time frame increments, such as monthly, yearly, or two years."

More 3CX Live Chat pricing and cost advice

"The product is not costly like other applications."

"In India, Professional Zoho Meeting for up to 10 participants costs INR 125 per month, and for up to 250 participants, it costs INR 750 per month if billed annually."

"Compared to other solutions, the price is not the lowest, but I can say it's competitive. My organization pays for a yearly license for Zoho."

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Top Industries

By visitors reading reviews

Financial Services Firm

10%

Real Estate/Law Firm

Computer Software Company

Educational Organization

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What is your experience regarding pricing and costs for 3CX Live Chat?

The pricing of 3CX is around six out of ten. For some customers, the first year may be free of charge, allowing them to try the solution before deciding to implement it.

See all answers

What needs improvement with 3CX Live Chat?

The reporting and dashboards of 3CX could be improved.

See all answers

What is your primary use case for 3CX Live Chat?

See all answers

What do you like most about Zoho Meeting?

I like the tool's video call feature.

See all answers

What is your experience regarding pricing and costs for Zoho Meeting?

The product is not costly like other applications.

See all answers

What needs improvement with Zoho Meeting?

I would like to see a chat feature in the solution.

See all answers

Comparisons

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Compared 26% of the time

Yeastar Cloud PBX vs 3CX Live Chat

Compared 24% of the time

Kamailio SIP Server vs 3CX Live Chat

Compared 20% of the time

Fortinet FortiVoice vs 3CX Live Chat

Compared 17% of the time

join.me vs 3CX Live Chat

Compared 13% of the time

More 3CX Live Chat Competitors

Zoom vs Zoho Meeting

Compared 100% of the time

More Zoho Meeting Competitors

Product Reports

Buyer's Guide

Live Chat

June 2025

Download 3CX Live Chat product report

Buyer's Guide

Virtual Meetings

June 2025

Download Zoho Meeting product report

Also Known As

3CX PBX

No data available

Overview

Connect with your website visitors for free with the 3CX Live Chat plugin. With more than 1,900,000 downloads, 3CX Live Chat is the most popular, effective and reliable live chat plugin for WordPress. Increase conversions and boost customer satisfaction by communicating directly with your website visitors in real-time.

Integrate with 3CX for a multichannel communications suite including voice and video (requires 3CX V16). Get 3CX for free for one year for unlimited users hosted by 3CX, in your own cloud account or on-premise on Windows or Linux.

Easy and convenient for visitors
Build rapport with potential customers via live chat
Increase sales
Reduce customer support line costs by using live chat
Learn to understand the pain points of your customers

FEATURES

Simple and clean UI for all users
Option to elevate a live chat to a call or video call
Free iOS or Android apps to respond to messages through a smartphone
Ability to transfer chats to other agents
Agent’s picture is shown in the live chatbox
Customizable chatbox. Add a company logo, change the colors of the chatbox
All chats are saved in chat history
Dedicated storage system for all offline messages
Create unlimited agents to handle live chats and calls
Customizable offline message form
Supports animations in the chatbox
Ability to choose whether you want to accept or decline a chat

3CX

Your online meeting and webinar solution
Engage and train audiences worldwide through live webinars. Deliver presentations, record sessions, and download useful reports. Meet online securely to discuss, present, and collaborate from different locations.

Zoho

Sample Customers

Information Not Available

Karpagam College of Engineering, Associate Business Service India

Buyer's Guide

3CX Live Chat vs. Zoho Meeting

June 2025

Free Report: 3CX Live Chat vs. Zoho Meeting

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