Executive SummaryUpdated on Dec 28, 2025
Cisco Duo and PingID are both highly regarded multi-factor authentication solutions, each catering to different security needs and user expectations. Users generally prefer Cisco Duo for its intuitive interface and robust performance, while PingID stands out with its customizable features and advanced integration options.
Features: Cisco Duo offers easy-to-use authentication methods, extensive integration capabilities covering a wide range of applications and services, and robust performance. PingID provides detailed customization, advanced security features, and versatile integration options suitable for complex security requirements.
Room for Improvement: Cisco Duo could benefit from enhancements in its biometric authentication methods, reporting features, and mobile app performance. PingID users suggest improvements in its mobile app performance, user account management interface, and ease of use for less technical users.
Ease of Deployment and Customer Service: Deploying Cisco Duo is straightforward with minimal technical hurdles, backed by a responsive support team. PingID's deployment process is comprehensive and requires a higher level of technical expertise, but its customer service is also well-regarded, though some users find it less accessible compared to Cisco Duo's support.
Pricing and ROI: Cisco Duo is highlighted for its cost-effectiveness and satisfactory return on investment, particularly for small to mid-sized businesses. PingID, while pricier, delivers value through its extensive feature set and adaptability, making it a worthwhile investment for larger enterprises or complex security environments.
To learn more, read our detailed
Cisco Duo vs. Ping Identity Platform Report (Updated: December 2025).
