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BMC TrueSight pros and cons

Vendor: BMC Helix

4.1 out of 5

51 reviews
86% willing to recommend

Pros & Cons summary

BMC TrueSight offers excellent event management with flexible custom rule-building and effective alert management. Its integration with diverse tools provides a unified monitoring view, boosting IT efficiency. Asset monitoring is extensive, but improvements in technical support and application monitoring are needed. Deployment complexity and scalability issues exist, demanding resources and lacking multi-tenancy support. Pricing could be more cost-effective, and better integration with other systems would enhance its value for tech buyers.

Buyer's Guide

Get pricing advice, tips, use cases and valuable features from real users of this product.

Prominent pros & cons

PROS

BMC TrueSight's event management capabilities are highly praised for their flexibility and effectiveness, including signature baselines and customizable routing for alerts.

The platform's ability to integrate and consolidate various data types into a single application enhances its value for IT operations and network monitoring.

TrueSight offers a wide range of monitoring features, supporting diverse manufacturers and technologies, making it adaptable for global operations.

Its capacity for automation and intelligent event processing reduces the need for manual monitoring, significantly cutting operational costs and personnel requirements.

TrueSight is recognized for its scalable and stable performance across different systems, providing thorough infrastructure visibility and integration possibilities with other tools like ServiceNow.

CONS

Sizing, maintenance, and upgrade paths are complex and vary by client implementation.

BMC TrueSight's deployment is resource-intensive and could be simplified.

Application performance monitoring capabilities are lacking compared to market leaders.

Dashboard options are limited, requiring integration with external solutions for better reporting.

BMC TrueSight is considered obsolete and needs enhancements in AI capabilities.

BMC TrueSight Pros review quotes

CEO at a tech services company

May 13, 2016

The Event Management is outstanding; still is the most interesting part of the product.

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Project Manager at a tech vendor with 51-200 employees

Jun 13, 2017

I believe that the ease of use and UI is great

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Senior Performance Analyst and BMC ProactiveNet administrator at a government with 10,001+ employees

Dec 18, 2017

The tailoring of the knowledge modules has been particularly useful as I can streamline the agents to only report on critical events.

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Enterprise Monitoring Automation Administrator at a healthcare company with 10,001+ employees

Dec 18, 2017

The ability to pull hosts together to show what processes are running, so it can be used for change management.

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BM

Benjamin McKrill

Enterprise Monitoring Automation Engineer at a healthcare company with 10,001+ employees

Dec 18, 2017

It allows our operations team to have one single application to reference when investigating issues in our environment.

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Senior Software Engineer with 201-500 employees

Jan 16, 2018

It is very helpful to be able to apply rule-based routing to alerts.

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Lead Engineer at a tech services company with 501-1,000 employees

Feb 6, 2018

Valuable features include wide support for monitoring, strong event management, service management capability, baselining (analytics) and easy to integrate other tools with it.

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JR

Vice President of Managed Services at Park Place Technologies

May 23, 2019

The fact that they have a very integrated relationship with Sentry Software, the Knowledge Module, is valuable... The richest feature for us is the number of Knowledge Modules that we can load into the product to add breadth of service to the customer. It enables us to move up the operational stack from hardware, to operating system, to application, and to cloud... That enables us to provide one pane of glass over all those layers - hardware, OS, app, and cloud.

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PM

Director Product Management at Park Place Technologies

May 20, 2019

The ability of this platform to monitor the very diverse assets that we maintain around the world is its most valuable feature... We support a vast array of manufacturers' equipment, like HP, IBM, Cisco, Dell, EMC, Hitachi... We can do it all with [this] one [solution].

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Sr Application Engineer BMC at a tech services company with 1,001-5,000 employees

Jun 12, 2019

Using the TrueSight platform we can monitor server performance and notify the customers using the integrated ticketing for events. We can let them know if there are any issues with a server, or application, or database.

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BMC TrueSight Cons review quotes

CEO at a tech services company

May 13, 2016

The sizing (which is difficult), the maintenance of it and the upgrade paths. This is a difficult area which is not easy to cover, as every client has a different approach of implementing the product.

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Project Manager at a tech vendor with 51-200 employees

Jun 13, 2017

I think the ease of deployment needs to be looked at. It would be great if the deployment was faster and easier.

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Senior Performance Analyst and BMC ProactiveNet administrator at a government with 10,001+ employees

Dec 18, 2017

The knowledge modules could be more lightweight in size. At present, the installation packages can be quite large.

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Free Report: BMC TrueSight Reviews and More

Learn what your peers think about BMC TrueSight. Get advice and tips from experienced pros sharing their opinions. Updated: December 2025.

879,422 professionals have used our research since 2012.

Enterprise Monitoring Automation Administrator at a healthcare company with 10,001+ employees

Dec 18, 2017

More modules for less popular applications and better documentation.

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BM

Benjamin McKrill

Enterprise Monitoring Automation Engineer at a healthcare company with 10,001+ employees

Dec 18, 2017

I would really like to see out-of-the-box support for monitoring uninterruptible power supplies.

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Senior Software Engineer with 201-500 employees

Jan 16, 2018

BMC's solutions for cloud monitoring (monitoring of AWS and Azure resources) are very poor in stability and customization.

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Lead Engineer at a tech services company with 501-1,000 employees

Feb 6, 2018

Deployment requires lots of resources (servers). It has too many consoles.

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JR

Vice President of Managed Services at Park Place Technologies

May 23, 2019

Reporting would be an area for improvement in TrueSight... We have almost 800 customers today on TrueSight and just under 10,000 assets. We need to be able to give a customer some information. If the customer's product fails, they'll ask us, "Did it have a problem beforehand?" We have all those events and we know all the problems it had beforehand. We have to be able to give them access to that kind of reporting. That's an enhancement that we need.

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PM

Director Product Management at Park Place Technologies

May 20, 2019

We have a unique use case because BMC typically sells this solution into enterprises that are deploying it within their IT, versus to a managed services provider like us where we're supporting thousands of customers. Multi-tenancy and the scalability have been challenges along the way, as we've grown... If anything could have gone better as we were ramping this up and adding a lot of volume to it, I would say it's the scalability. That would be one thing that could be improved.

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Sr Application Engineer BMC at a tech services company with 1,001-5,000 employees

Jun 12, 2019

One of the things that the TrueSight environment is missing is some of the HA abilities. The data collection server called the ISM doesn't really have the HA functionality or workload balancing. It was missing from the previous product as well. It's missing redundancy.

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