BMC TrueSight Operations Management and PRTG Network Monitor compete in the network monitoring and management category. BMC TrueSight seems to have the upper hand in integration and event management, while PRTG stands out in simplicity and cost-effectiveness for smaller setups.
Features: BMC TrueSight Operations Management provides a highly integrated platform with extensive event management capabilities, allowing for the management of diverse assets globally. It integrates easily with other tools and offers a wide range of knowledge modules to enhance monitoring flexibility. Users praise its comprehensive monitoring of hardware, operating systems, applications, and cloud environments. PRTG Network Monitor is noted for its ease of use, rapid deployment, and intuitive interface. It offers a wide variety of sensors and often requires no customization for basic monitoring, making it suitable for environments of varying scales and technological diversity.
Room for Improvement: BMC TrueSight Operations Management could improve in areas such as deployment complexity, better support for a wide range of cloud resources, and reducing high licensing costs. Users also see a need for enhancements in reporting, event correlation, and a simplified architecture to reduce resource requirements. PRTG Network Monitor could benefit from improvements in its app interfaces, sensor management, and scalability in large enterprises. While its licensing costs are a concern, the complexity in customizations and sensor integration could be streamlined for enhanced user experience.
Ease of Deployment and Customer Service: Deployment of BMC TrueSight Operations Management can be complex and resource-intensive, generally requiring significant hardware and manpower, suiting on-premises settings. While customer service is well-rated, it can suffer from slow response times and varying support quality. PRTG Network Monitor offers a simpler deployment process suited for both on-premises and hybrid cloud environments. Customer service experiences with PRTG are usually straightforward, although improvements can be made in response times.
Pricing and ROI: BMC TrueSight Operations Management is priced on the higher side, with licensing based on endpoints and separate modules, which may increase costs with scalability. Despite the expenses, the ROI is evident in reduced IT operations costs and streamlined monitoring processes. PRTG Network Monitor, although expensive for larger environments, offers competitive pricing for basic and medium-sized needs. Its all-in-one bundle simplifies licensing costs, making it cost-effective for straightforward monitoring tasks.
BMC TrueSight Operations Management is a solution that delivers end-to-end performance monitoring and event management. It does so by using machine learning, analytics, and AIOps to identify, analyze, and resolve application and infrastructure problems quickly. BMC TrueSight Operations Management also offers automated remediation and ticketing.
BMC TrueSight Operations Management Features
BMC TrueSight Operations Management has many valuable key features. Some of the most useful ones include:
BMC TrueSight Operations Management Benefits
Some of the benefits of using BMC TrueSight Operations Management include:
Reviews from Real Users
Below are some reviews and helpful feedback written by BMC TrueSight Operations Management users.
Mudassir A., Sr. Technical Consultant at a tech services company, says, "The event management part of TrueSight Operations Management, in my experience, is probably the best in the market. You have endless flexibility. You can build your own rules, you have the MRL language, and you can implement any kind of logic on the alerts. It may be correlation, abstraction, or executing something as a result of the alerts. You have almost the whole range of options available for event management using the available customization."
A General Manager - Sales at a tech services company explains, “There are many features that are most valuable in BMC TrueSight Operations Management. First, its proactive monitoring feature is highly developed. BMC TrueSight Operations Management is an intelligent tool that's able to understand day-to-day operations and consistently gives alerts. The alerts are not automatic for some activities, e.g. some alerts are given monthly, while some are given more frequently. The consolidated dashboard where you can enjoy a single pane of glass to look at the full infrastructure from the servers to the VMs, to the clouds, to the application, to the database, to the network devices, including having a topology, and having a tendency map of the topology of key offerings, is also a valuable feature of this solution.”
An Information Systems Computer System Controller at an insurance company states, “The business event manager tool that consolidates detailed information from a single instance of equipment is the most valuable thing for me. It provides support for the business tools and the IT services which come from several systems.”
PRTG Network Monitor runs on a Windows machine within your network, collecting various statistics from the machines, software, and devices which you designate. PRTG comes with an easy-to-use web interface with point-and-click configuration. You can easily share data from it with non-technical colleagues and customers, including via live graphs and custom reports. This will let you plan for network expansion, see what applications are using most of your connection, and make sure that no one is hogging the entire network just to torrent videos.
To monitor a large IT environment, it's important to be able to scale PRTG up. Paessler PRTG Enterprise Monitor includes all the proven capabilities of PRTG Network Monitor, which are enhanced by exclusive ITOps Board for a service-oriented, central overview of multiple PRTG servers.
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