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BMC TrueSight vs LogicMonitor comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Sep 3, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.6
BMC TrueSight reduces IT costs by automating monitoring, lowering ticket volume, streamlining tools, and reallocating personnel to strategic tasks.
Sentiment score
7.7
LogicMonitor delivers significant ROI by enhancing efficiencies, reducing costs, and optimizing resources with comprehensive tools and easy integration.
The return is more of value and savings in preventing costly downtime, making the savings of about $60,000 which we would have lost without LogicMonitor, and in IT staff efficiency, we save approximately 15 hours a week.
 

Customer Service

Sentiment score
6.7
BMC TrueSight's customer service is praised for helpfulness but criticized for inconsistent response times and expertise.
Sentiment score
7.9
LogicMonitor's support is praised for responsiveness, knowledgeable assistance, and 24/7 availability, though experiences vary by location.
Customer support is on point and very well trained.
 

Scalability Issues

Sentiment score
7.1
BMC TrueSight is scalable for varied environments, though complexities and budget constraints may affect performance in larger deployments.
Sentiment score
7.9
LogicMonitor is scalable and adaptable, effectively supporting diverse environments and industries with minimal disruptions and high performance.
 

Stability Issues

Sentiment score
7.5
BMC TrueSight is stable when properly configured, with occasional issues resolved by vendor support, praised for reliability.
Sentiment score
8.1
LogicMonitor is highly stable and reliable, with rare issues quickly resolved, contributing to its excellent reputation.
 

Room For Improvement

BMC TrueSight struggles with deployment complexity, limited dashboards, costly training, and requires improved AI, cloud monitoring, and documentation.
LogicMonitor needs improvements in alarm suppression, reporting, customization, automation, UI, ease of use, licensing, and logging features.
I wish the user interface would be customizable to allow users to create personal context-specific workspaces to hide irrelevant data, rather than trying to have a one-size-fits-all interface.
 

Setup Cost

BMC TrueSight pricing varies from $80 to $200 per license, depending on volume, complexity, and additional features.
LogicMonitor provides enterprise-grade monitoring with competitive pricing and justified premium costs, offering value and efficiency over alternatives.
 

Valuable Features

BMC TrueSight offers intuitive integration, robust event management, end-to-end visibility, and flexibility across assets with advanced automation.
LogicMonitor offers customizable dashboards, robust alerts, integration capabilities, and predictive analytics for efficient, automated, and detailed monitoring.
The dynamic alerting and root cause analysis have helped us fix issues before they cause a full-blown outage or degrade performance for end users.
 

Categories and Ranking

BMC TrueSight
Ranking in Application Performance Monitoring (APM) and Observability
30th
Ranking in IT Infrastructure Monitoring
34th
Ranking in Cloud Monitoring Software
26th
Ranking in AIOps
5th
Average Rating
8.2
Reviews Sentiment
6.7
Number of Reviews
50
Ranking in other categories
Event Monitoring (7th)
LogicMonitor
Ranking in Application Performance Monitoring (APM) and Observability
27th
Ranking in IT Infrastructure Monitoring
23rd
Ranking in Cloud Monitoring Software
18th
Ranking in AIOps
13th
Average Rating
9.0
Reviews Sentiment
7.4
Number of Reviews
27
Ranking in other categories
Network Monitoring Software (24th), Container Monitoring (7th)
 

Mindshare comparison

As of October 2025, in the IT Infrastructure Monitoring category, the mindshare of BMC TrueSight is 1.0%, up from 1.0% compared to the previous year. The mindshare of LogicMonitor is 2.1%, down from 2.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Infrastructure Monitoring Market Share Distribution
ProductMarket Share (%)
LogicMonitor2.1%
BMC TrueSight1.0%
Other96.9%
IT Infrastructure Monitoring
 

Featured Reviews

Srri G - PeerSpot reviewer
The product is reasonably priced, but the solution is a little obsolete because it is deployed on-premise
If I want custom monitoring across a very large estate of more than 50,000 units, the on-premise deployment gets quite slow. The on-premise product’s performance must be improved. The solution is a little obsolete. That is why the solution moved to Helix, a SaaS operating system. The SaaS platform has the features I like. There is no point in BMC expanding TrueSight Operations’ console. It's high time that BMC starts a demise path for the product and is associated only with Helix. If we need any additional function, we must switch to Helix. Since TrueSight is deployed on-premise, the scalability and usage of the product are mainly focused on providing basic features and not enhanced features like analytics or cost analysis. People should move to a SaaS platform because on-premise products have limited storage and capacity.
Maxwell Miya - PeerSpot reviewer
Has improved service reliability and reduced downtime by providing full visibility into infrastructure
I wish the user interface would be customizable to allow users to create personal context-specific workspaces to hide irrelevant data, rather than trying to have a one-size-fits-all interface. This would go a long way, as would introducing a usage-based pricing model for data ingestion, per GB of metrics or logs alongside a device-based model similar to New Relic, which would be more attractive for cloud-native companies with dynamic infrastructure. While dynamic alerting is great, the overall alerting system can be complex to configure. If LogicMonitor looks into going beyond the topology-based correlation to include AI that can group related alerts from different parts of the stack into a single probable cause incident, that will significantly improve the system.
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Top Industries

By visitors reading reviews
Financial Services Firm
26%
Computer Software Company
12%
Retailer
7%
Manufacturing Company
5%
Computer Software Company
14%
Manufacturing Company
11%
Financial Services Firm
10%
Healthcare Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business23
Midsize Enterprise6
Large Enterprise24
By reviewers
Company SizeCount
Small Business11
Midsize Enterprise9
Large Enterprise8
 

Questions from the Community

What do you like most about BMC TrueSight Operations Management?
The solution provides visibility to our infrastructure, how it is, the resources we are monitoring, and quick updates when it has any problems. We have integrated it with ServiceNow to open instances.
What is your experience regarding pricing and costs for BMC TrueSight Operations Management?
Though I have no clue about the tool's actual price, I know that it is astronomical.
What needs improvement with BMC TrueSight Operations Management?
Cost is an issue with BMC TrueSight Operations Management. Though I am not responsible for the budget, I know that it is an expensive tool set when used only for event management. The tool's issue ...
What is the best network monitoring software for large enterprises?
It actually depends on the exact purpose or requirements. Some tools are better for only network devices while others are better from a cloud monitoring or APM monitoring perspective. You can check...
What do you like most about LogicMonitor?
LogicMonitor helps us prevent potential downtime. It's pretty good. It generates low-level warnings that aren't necessarily preemptive but can still alert us to issues we should investigate. These ...
What is your experience regarding pricing and costs for LogicMonitor?
The pricing can vary yearly or monthly, depending on the clients we're working with and their size and scale. For example, the pricing for a customer with ten thousand licenses versus a hundred lic...
 

Also Known As

ProactiveNet, TrueSight Operations Management
No data available
 

Overview

 

Sample Customers

Ensono, Transamerica, Boston Scientific, Park Place Technologies, inContact, TD Ameritrade, PNC Bank
Kayak, Zendesk, Ted Baker, Trulia, Sophos, iVision, TekLinks, Siemens
Find out what your peers are saying about BMC TrueSight vs. LogicMonitor and other solutions. Updated: September 2025.
869,952 professionals have used our research since 2012.