BMC TrueSight and SolarWinds NPM are leading contenders in the IT management and network monitoring sector. TrueSight holds an edge with its comprehensive event management and integrated platform capabilities, whereas SolarWinds is favored for its user-friendly network monitoring and modular pricing.
Features: BMC TrueSight offers extensive Knowledge Modules that extend service breadth and support diverse IT assets, enabling robust event consolidation critical for large enterprises. Its platform excels in integrating other monitoring tools and the advanced event management features make it a powerful tool for root-cause analysis. SolarWinds NPM is renowned for its comprehensive network monitoring, featuring advanced fault management and easy deployment. Its customizable alerting system and modular pricing offer flexibility in resource allocation across different network environments.
Room for Improvement: TrueSight requires more simplified deployment processes and better application monitoring capabilities, especially concerning cloud features. Improved documentation and more streamlined reporting tools are also necessary. SolarWinds NPM could enhance customization in dashboards, reporting, and better integration with security solutions. The cost associated with additional modules can also become challenging, suggesting a potential need for pricing evaluation.
Ease of Deployment and Customer Service: Both TrueSight and SolarWinds provide on-premises deployment with cloud support, but TrueSight's deployment complexity demands substantial expertise. It does, however, benefit from reliable customer support and seamless integration with partner modules. While SolarWinds is simpler to deploy, its customer service reviews are mixed, showing a need for improved resource availability and quicker issue resolution.
Pricing and ROI: TrueSight is positioned as a premium product due to its extensive features, with users recommending careful license planning for cost management and scalability. It offers a significant ROI by reducing IT operations costs. SolarWinds, more affordable initially, may become expensive with additional module purchases. Nonetheless, its fair pricing model, requiring careful evaluation against current and future needs, provides a cost-effective entry to network monitoring, offering potential ROI through less upfront investment.
The return on investment is significant as the solution effectively reduces costs while being worth its expense.
I would rate their technical support a nine out of ten.
If there is no timely response, getting a resolution is more difficult.
They have good technical support.
We had contact with SolarWinds regarding the implementation, and they were helpful.
SolarWinds NPM is scalable and effective in handling large network infrastructures.
The NPM product is stable, particularly when used for simple network monitoring.
There are some complexities with deployment that could be improved in BMC TrueSight.
Customers have given feedback about the delayed response times from the technical team.
SolarWinds needs to upscale on observability and add full-fledged observability features, including security features.
Features such as taking backup of the devices or configurations of the devices can be included in further versions of SolarWinds NPM.
BMC TrueSight licensing costs are on the more expensive side.
PRTG's package offers all features in one bundle, which is cost-effective.
The solution is considered expensive.
Automated root cause analysis and predictive capabilities are powerful features that assist in resource utilization and capacity planning.
The most valuable feature for us is the database performance analyzer, which we use a lot.
SolarWinds NPM has specific modules for monitoring different network capabilities, which provides rich features for carrying out specific tasks.
It provides a detailed overview of the network, which is valuable.
| Product | Market Share (%) |
|---|---|
| SolarWinds NPM | 3.8% |
| BMC TrueSight | 1.2% |
| Other | 95.0% |
| Company Size | Count |
|---|---|
| Small Business | 24 |
| Midsize Enterprise | 6 |
| Large Enterprise | 24 |
| Company Size | Count |
|---|---|
| Small Business | 59 |
| Midsize Enterprise | 33 |
| Large Enterprise | 84 |
BMC TrueSight offers extensive event management and seamless integration, providing comprehensive monitoring across varied infrastructures through its centralized console and Knowledge Modules.
BMC TrueSight delivers robust event management capabilities with seamless integration and comprehensive monitoring of diverse infrastructures. Its single console simplifies management, offering automated triage for standardized alerts, enhancing efficiency. Knowledge Modules support services from hardware to cloud, while proactive monitoring and capacity optimization enhance customization. It efficiently supports mixed environments by providing detailed insights and intelligently routing alerts to reduce noise. While improvements are needed in deployment, integration, AI, automation, reporting, and complexity reduction, it still meets diverse operational needs effectively.
What are BMC TrueSight's key features?
What benefits and ROI should users seek in BMC TrueSight?
BMC TrueSight is widely used in performance and availability monitoring for infrastructure and applications, supporting the monitoring of servers, databases, networks, and IT environments. It is implemented to improve management and reduce downtime, serving needs in data centers and cloud services. Organizations leverage it for event management, comprehensive data center monitoring, and cloud services, using its capabilities for alerting, ticket creation, troubleshooting, and compliance, enhancing operational efficiency globally.
SolarWinds NPM is a network monitoring solution that enables you to detect, diagnose, and resolve network performance issues and outages quickly and efficiently. The solution is a powerful tool that can help you increase service levels, reduce downtime with multi vendor network monitoring, simplify the management of complex network devices, improve operational efficiency, and much more.
SolarWinds NPM Features
SolarWinds NPM has many valuable key features. Some of the most useful ones include:
SolarWinds NPM Benefits
There are several benefits to implementing SolarWinds NPM. Some of the biggest advantages the solution offers include:
Reviews from Real Users
Below are some reviews and helpful feedback written by PeerSpot users currently using the SolarWinds NPM solution.
PeerSpot user Andrew N., Senior Network Engineer at Element Critical, says, “The "Performance Analyzer" feature is the solution's most valuable aspect. It's able to do the bounded graphs of all the interface stats, from errors to broadcasts and to current traffic. With a click of a button you're able to, in one interface, look at historical data for those items.” He also adds, “From the troubleshooting point of view, just having that peace of mind is great. And, The solution is extremely stable. We haven't had any issues in that regard. We haven't had issues with bugs, glitches, or crashes."
Daniel S., Systems and Data Warehouse Supervisor at MMSD, mentions, “The alerting and usage tracking is a valuable feature because it alerts us when we're getting near capacity on disk space, network utilization or processor utilization. It helps us manage our capacity and enables us to be proactive.”
A Senior Vice President and CIO at a financial services firm explains, “As we look to add more servers to our virtual environment and to understand the impact, the solution allows us to dig into the historical charts related to capacity planning. It also gives us visibility of spikes and allows us to track down the reasons for their occurrences. So too, it makes room for potential processes that have gotten hung or runaway and to know when it's time to reboot a server or service.”
Dinesh N., Digital Innovation at Bobcat Company, states, “The best part of the solution is the sharing display. It gives a general public ID wherein everyone can link to a public display. That's a good feature.”
Fazal A., Implementation & Support Specialist at 360Factors, comments, “We have configured multiple alerts for our network devices, including routers and switches, so that we are notified if any interface goes down. In the event an interface goes down, we have multiple reports that include availability monitoring, network uptime monitoring, and network downtime monitoring. These reports are on multiple schedules such as the end of the day, end of the last business day of the week, monthly, and quarterly. This gives us the ability to provide reports to our management and let them know the performance of our network.”
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