"Cloud Secure is definitely the most valuable feature and being able to see file level activity. It gives real-time alerting on possible ransomware attacks and provides file security review. It helps us to see if something abnormal is happening on the system before it's too late."
"Its ability to quickly inventory our resources, figure out interdependencies across them, and assemble a topology of your environment is brilliant. There is a price associated with it. Whenever you target a NetApp environment, it is included in the price but whenever you want to add different vendors, like VMware and Cisco, the price greatly spikes. Inventorization helps us a lot to visualize the environment."
"It is good for giving an overview of the systems and for tracking long-term trends. It is handy for root cause analysis, e.g. it can eliminate whether storage is the cause of an issue."
"Among the most valuable features are the queries and reporting that allow us to look at the utilization of resources, at how well the storage is performing, and to report on which resources are being used by which business units. We can track usage across the entire environment, across applications, business units, cost centers, etc."
"The solution has a very good business event manager tool."
"The event management part of TrueSight Operations Management, in my experience, is probably the best in the market. You have endless flexibility. You can build your own rules, you have the MRL language, and you can implement any kind of logic on the alerts. It may be correlation, abstraction, or executing something as a result of the alerts. You have almost the whole range of options available for event management using the available customization."
"The most valuable features are the rich reports, high performance, and the look and feel of the WebEx webpage are very good."
"I like the deep-dive detail and end-user metrics data. The synthetic monitor is the best one. The best point of the new one is that there's no need for configuration. You can inject the Java script and start to change major developments in the application. This is a good approach, and we received all the data using this."
"The interface is user-friendly, making it easy to use."
"Technical support has always been great. They are very responsive. We've been satisfied with their level of support."
"A product that is well-tested and trusted in demanding situations."
"The most valuable feature of this solution is the monitoring capabilities."
"Can easily be interconnected with other management systems."
"The most valuable feature is the way it monitors the environment, and how user-friendly the console is for the end-user. The interface is also very easy and it captures all the information very well."
"We have configured multiple alerts for our network devices, including routers and switches, so that we are notified if any interface goes down."
"The most important feature is reporting. The reports that are generated are useful and they save a lot of time with respect to monitoring."
"In a perfect world we would have something built, right out-of-the-box, that can identify what we call "noise," and reduce the amount of data. You're presented with so much data when you first start the data collectors. For example, it brings back a lot of change rates that happen just because of standard computing, like profile changes and that sort of thing. Being able to identify things like that and categorize them and strip it down—and it probably can do that, I just haven't gotten there yet—would be very beneficial."
"Their pricing model needs improvement."
"When I did need support because I was having problems with the solution, the first or the second line just didn't understand it. They were providing this only on a software as a service basis. So, they were asking all the wrong questions."
"There is room for improving the creating and managing or modifying of reports. That is still a difficult task to do and requires knowledge beyond the storage itself. I would love to see reporting improved so that we can create reports by dragging and dropping pieces into a report form and publish a report that way."
"It's too complex, too many servers are required, there are too many different components in the solution, and a lot of agents are required."
"The solution is overly complex."
"I would like them to improve the deep-dive details, tracing, and data agents in this product. We have EUEM, an end-user experience monitoring appliance. This one's quicker than the current one, and reporting side and filtration side are very bad. There are many details we look at and explain what we receive information in the current one, but we cannot have historical data like we do with EUEM. We cannot have a powerful point to look for specific traffic from a specific application and a specific browser. We don't have it in the new one. The current BMC also needs to add the thing that control versions."
"Having more technical and support resources available in Saudi Arabia would be helpful."
"Sometimes there are issues when upgrading to a new version of the product."
"The root cause analysis and installation faults are not clear."
"It would be nice if SolarWinds added some technical protocols like Modbus. The market needs a simple solution for monitoring a technical device."
"The solution could be more secure."
"Technical support can be slow to respond."
"I would like to have a Syslog server module for this product. That would make the solution better."
"They have had a rather large security breach in the past. It's cost some companies customers."
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BMC TrueSight Operations Management is ranked 14th in IT Infrastructure Monitoring with 4 reviews while SolarWinds NPM is ranked 4th in IT Infrastructure Monitoring with 32 reviews. BMC TrueSight Operations Management is rated 8.6, while SolarWinds NPM is rated 7.8. The top reviewer of BMC TrueSight Operations Management writes "Monitors a mix of on-prem and cloud, and predictive alerts help maintain availability". On the other hand, the top reviewer of SolarWinds NPM writes "Make monitoring key performance factors in your enterprise customized and effective". BMC TrueSight Operations Management is most compared with BMC Helix Monitor, Dynatrace, Splunk, AppDynamics and Zabbix, whereas SolarWinds NPM is most compared with Zabbix, ManageEngine OpManager, LogicMonitor, PRTG Network Monitor and Wireshark. See our BMC TrueSight Operations Management vs. SolarWinds NPM report.
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