Auvik Network Management (ANM) vs BMC TrueSight Operations Management comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Aug 13, 2023
 

Categories and Ranking

Auvik Network Management (ANM)
Ranking in IT Infrastructure Monitoring
3rd
Ranking in Cloud Monitoring Software
4th
Average Rating
8.8
Number of Reviews
181
Ranking in other categories
Network Monitoring Software (2nd), Network Troubleshooting (3rd), Network Traffic Analysis (NTA) (2nd)
BMC TrueSight Operations Ma...
Ranking in IT Infrastructure Monitoring
22nd
Ranking in Cloud Monitoring Software
18th
Average Rating
8.2
Number of Reviews
50
Ranking in other categories
Application Performance Monitoring (APM) and Observability (18th), Event Monitoring (1st), AIOps (9th)
 

Mindshare comparison

As of July 2024, in the IT Infrastructure Monitoring category, the mindshare of Auvik Network Management (ANM) is 0.7%, down from 0.8% compared to the previous year. The mindshare of BMC TrueSight Operations Management is 0.5%, down from 1.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Infrastructure Monitoring
Unique Categories:
Network Monitoring Software
1.0%
Application Performance Monitoring (APM) and Observability
0.7%
Event Monitoring
7.0%
 

Featured Reviews

JA
Jun 25, 2024
Good network map and dashboard with helpful support
In terms of the dashboard, maybe seeing on the map, for example, if you have an access point that's connected to switch one, and the access point you do not have credentials for, that could help us make management a bit easier. However, it's not terrible. It's just something to make it easier. It has a monitoring feature. Besides just monitoring the network, you can tell Auvik to monitor a host name, like a domain name or an IP address on the cloud, and it just pings the IP address and gives you information. I feel like that's something that could potentially be improved a bit. For the service monitoring feature, we can check for port status or cloud ping checks. We can check against domains and against IP addresses in the cloud. That's a feature that has been of a lot of use to us. However, it is a little bit lacking in some features compared to other solutions that we have also used in the past. We used to use another solution, and we wanted to transition this service over to Auvik since Auvik does largely the same thing. However, as we were migrating, we noticed specific features were missing, and we could not add some of the monitoring back into Auvik since there were some technical limitations. For example, if Auvik has an IP address for the domain you want to monitor, and if the domain does not respond, it will take it as the services down, and it's going to trigger the alert at that point. It does not check when giving out a ping request. It checks by just making an HTTP request to the website. However, basically, some websites that we manage do not respond back to ping requests based on safety settings and so on. So, we have to do HTTP checks to check if the service is up. However, Auvik does not support that at the time.
VC
Apr 26, 2024
Provides visibility to our infrastructure, how it is, the resources we are monitoring, and quick updates when it has any problems
We use the solution to monitor a vast infrastructure, including operating systems, maintenance, Windows, services, processes, applications, and databases. Therefore, we have integrations with monitoring products such as Microsoft, Cisco, and SaaS solutions for management The solution provides…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Shadow IT monitoring is huge for us since so many of our customers are highly regulated."
"One of the most valuable features is the remote monitoring. It monitors the egress and ingress bandwidth and you can add custom rules to monitor if something is wrong. You can also add your own metrics if needed."
"The monitoring and backup are the most valuable features."
"The most valuable aspect of Auvik Network Management is its remote management capabilities."
"Auvik's reporting is pretty useful. It helps us conduct traffic analysis. I like how you can integrate your firewall systems and incorporate devices in different parts of the country."
"The biggest draw for me is the flexibility of being alerted. If something happens with my critical infrastructure, I get real-time alerts on it in Teams."
"The alerting feature has been a very key piece for us, especially in the data center because we manage it ourselves... Within the data center, we have an RDS farm that all the users from the facility connect to. Whenever something may be slow, we can look at the alerting and it helps us troubleshoot whether the issue is at the facility level or at an infrastructure level."
"The most valuable feature for us in Auvik is the network topology."
"It has provided us with a single location to host all events to be viewed/monitored by our NOC. This has greatly helped them to streamline their processes."
"The solution has a very good business event manager tool."
"Its event management capabilities are very open and flexible. I haven't seen a use case scenario with a customer that we couldn't actually solve the problem for, so it's really good. There are some interesting things that happen in an enterprise network (things that people don't normally expect), and the event management product is very flexible. You can solve problems as far as your imagination can go with it."
"TSOM's ability to consolidate alerts into a single location and provide filtering of alerts is great."
"It is very helpful to be able to apply rule-based routing to alerts."
"I like the deep-dive detail and end-user metrics data. The synthetic monitor is the best one. The best point of the new one is that there's no need for configuration. You can inject the Java script and start to change major developments in the application. This is a good approach, and we received all the data using this."
"Intelligent solution with a proactive monitoring feature and consolidated dashboard that's stable and easy to scale."
"Valuable features include wide support for monitoring, strong event management, service management capability, baselining (analytics) and easy to integrate other tools with it."
 

Cons

"It should be easier to see Mac addresses."
"I want to see improvement around backups; we had a case where we created a ticket for online support, and they were able to set up backups for one of our devices, but they were unwilling to do the same backup script with a different device. The script uses the same code, just a different model number, and the engineers weren't willing to add it to the other model."
"I want to be able to customize the layout more in terms of showing the alert timeframes. For example, I would like to customize it to show all the alerts in the last three hours, six hours, etc. You should be able to customize it so that it shows you the most critical information. We don't need to see CPU usage. We only want to see the up and down time. It would be nice to filter out many of those metrics we don't use."
"I would like to see some better training or public resources. It's not just Auvik's fault. Our company has a responsibility to explain the toolset and everything it can do. Many of our engineers don't realize how powerful it is. Due to a lack of documentation about Auvik's capabilities, so much can go over the heads of engineers who don't spend much time with it."
"The network map and dashboard can be difficult at times because they do not scale very well. You have to either view the map itself or the dashboard itself."
"I would like Auvik to alert on IP conflicts."
"When it tries to build the topology, it does it in a way that is usually incorrect. It cannot validate VLANs correctly, and it is a bit cumbersome. When we have a known topology, it makes it completely different. The network maps are not accurate."
"I would like Auvik to offer an alternative method for backing up devices that don't support or have SNMP disabled, since currently, SNMP seems to be a prerequisite for any functionality in Auvik."
"In our company, we faced some issues with the solution’s application endpoint, IP, and the physical location of the transactions."
"The graphs are extremely limited. We don't have a lot of dashboard options. To make reports and dashboards more useful, we usually need to integrate some dashboard solutions."
"I would like them to improve the deep-dive details, tracing, and data agents in this product. We have EUEM, an end-user experience monitoring appliance. This one's quicker than the current one, and reporting side and filtration side are very bad. There are many details we look at and explain what we receive information in the current one, but we cannot have historical data like we do with EUEM. We cannot have a powerful point to look for specific traffic from a specific application and a specific browser. We don't have it in the new one. The current BMC also needs to add the thing that control versions."
"It would be better if the initial setup and deployment were more straightforward."
"The solution's support service could be better."
"The one piece that I would love to see is a general-purpose, configurable agent which would be a framework that you can deploy on anything, whether it be Java or anything else. It would allow you to easily deploy it on a platform that they support."
"BMC's online documentation is often incorrect or incomplete."
"The dashboard and performance graphs should include a way to automatically schedule and export reports."
 

Pricing and Cost Advice

"I would like it to be more cost-effective or affordable. It's not the most expensive one, but it's also not the cheapest solution out there. You pay month to month. It is what it is. It is not for everyone, but it depends on what you're looking for in your budget."
"The pricing is kind of steep, but it's worth the price. There's no beating around the bush. It's an expensive solution, but it's really the best solution there is for us."
"Its pricing is very reasonable. We had looked at other solutions where you pay based on the amount of traffic that was filtered through and analyzed. With Auvik, we pay by a billable device. We're not paying based on every single device we have. For one of the locations I have, one network element would likely be a billable device. So, every billable device has a network element, but not every network element is a billable device. If I have a location that has 50 network elements, then maybe 30 of them are billable devices. PCs, VoIP phones, and access points are monitored at no charge."
"The price of Auvik is okay. It is appropriate for the market."
"I appreciated the way Auvik's pricing scaled with the size of my network. We're a non-profit, and they gave us a non-profit discount. I didn't do an exhaustive comparison, but I felt their pricing was pretty reasonable. I'm a cheap guy when it comes to spending in a non-profit, but I did feel that what I was getting out of them was a good value for my dollar."
"For small businesses with many devices, the tool is potentially unaffordable. Auvik Networks Inc. is competing with other companies offering very expensive products. Still, there's a gap in the market and potentially a lot of lost revenue for smaller customers, especially those with complex IT environments."
"It's quite reasonable, although it's reasonable for us right now only because of the small number of devices we're using. If we had a lot more to monitor, then I'd have to double-check the pricing and compare it with other solutions to see if it would be competitive."
"Auvik's pretty good in terms of pricing. It can get pricey if you have multiple managed devices, but if it's just a simple network with only one or two firewall walls and smart switches, it's reasonable."
"BMC TrueSight Operations Management is not on the cheaper side, but its pricing is on a case by case basis. Its licensing model is simple and based on the number of devices."
"We're end-of-lifeing it now. Overall, the licensing costs of BMC are a challenge for us in that they're hard costs, whereas open-source monitoring has soft costs, where it's harder to line-item."
"Though I have no clue about the tool's actual price, I know that it is astronomical."
"The cost depends on the usage."
"Pricing is very high."
"Pricing is all volume-driven. I think we were paying between $80 and $85 per license. That's per unit, for a perpetual license. You pay it one time and then, every year, you pay 20 percent of that for annual maintenance and support. But now that we've grown, we've purchased tens of thousands of licenses and the cost per license has gone down to something like less than $30..."
"The solution is based on endpoints and knowledge models which can be costly."
"Annual licensing amount depends on the customers requirements. Support is an additional fee and there are options for three and five year support."
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Top Industries

By visitors reading reviews
Computer Software Company
19%
Construction Company
11%
Educational Organization
9%
Comms Service Provider
7%
Financial Services Firm
22%
Computer Software Company
13%
Government
8%
Manufacturing Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Auvik?
The most valuable feature for us in Auvik is the network topology.
What is your experience regarding pricing and costs for Auvik?
The pricing is a bit more on the higher end. If you are paying by device and you have a hundred billable devices, the pricing can get high pretty quickly.
What needs improvement with Auvik?
We might have encountered a bug. We notified Auvik when we had an issue with every single installation of their controllers. Using the normal uninstall process was not able to remove any of the con...
What do you like most about BMC TrueSight Operations Management?
The solution provides visibility to our infrastructure, how it is, the resources we are monitoring, and quick updates when it has any problems. We have integrated it with ServiceNow to open instances.
What is your experience regarding pricing and costs for BMC TrueSight Operations Management?
Though I have no clue about the tool's actual price, I know that it is astronomical.
What needs improvement with BMC TrueSight Operations Management?
Cost is an issue with BMC TrueSight Operations Management. Though I am not responsible for the budget, I know that it is an expensive tool set when used only for event management. The tool's issue ...
 

Also Known As

No data available
ProactiveNet, TrueSight Operations Management
 

Learn More

 

Overview

 

Sample Customers

Ensono, Transamerica, Boston Scientific, Park Place Technologies, inContact, TD Ameritrade, PNC Bank
Find out what your peers are saying about Auvik Network Management (ANM) vs. BMC TrueSight Operations Management and other solutions. Updated: July 2024.
793,295 professionals have used our research since 2012.