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Auvik Network Management (ANM) vs BMC TrueSight Operations Management comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jan 12, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Auvik Network Management (ANM)
Ranking in IT Infrastructure Monitoring
3rd
Ranking in Cloud Monitoring Software
3rd
Average Rating
8.8
Reviews Sentiment
7.4
Number of Reviews
186
Ranking in other categories
Network Monitoring Software (2nd), Network Troubleshooting (2nd), Network Traffic Analysis (NTA) (2nd)
BMC TrueSight Operations Ma...
Ranking in IT Infrastructure Monitoring
25th
Ranking in Cloud Monitoring Software
20th
Average Rating
8.2
Reviews Sentiment
6.7
Number of Reviews
50
Ranking in other categories
Application Performance Monitoring (APM) and Observability (21st), Event Monitoring (2nd), AIOps (8th)
 

Mindshare comparison

As of March 2025, in the IT Infrastructure Monitoring category, the mindshare of Auvik Network Management (ANM) is 0.6%, down from 0.7% compared to the previous year. The mindshare of BMC TrueSight Operations Management is 0.8%, down from 1.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Infrastructure Monitoring
 

Featured Reviews

Jeremy Campbell - PeerSpot reviewer
Enables us to get on top of issues before they become an outage
When I change IP addresses on a device or on a server, I have to wait for Auvik to figure out that change. It will tell me the device is offline until Auvik scans the whole subnet again and finds it. If I change 25 devices, I'll get 50 emails in a short time because they've gone offline. I'd love the ability to change that where I can update that device with the IP address without it going offline. That goes against the idea of a system that dynamically scans. It's information overload sometimes when you need to change a bunch of factors. You get inundated with emails. I would almost love a button whenever you first log in that says maintenance window, and then it would maybe take some of those alerts away. It's fairly intuitive but sometimes you have to search for things because it's hidden in the user interface, so I think that could be improved a little bit. The search could be better because they have these strange search terms. Instead of being able to look for what you want, you have to lay out the query in a specific way to get results. We've also been dealing with some weird bugs lately. We get alerts on miscellaneous items that go offline and online all the time. I've reached out to support, and they said that they've got a fix that they rolled out. However, we're still experiencing the issue, so I've got to work with them to fix that. They seem to be on top of the support.
Srri G - PeerSpot reviewer
The product is reasonably priced, but the solution is a little obsolete because it is deployed on-premise
If I want custom monitoring across a very large estate of more than 50,000 units, the on-premise deployment gets quite slow. The on-premise product’s performance must be improved. The solution is a little obsolete. That is why the solution moved to Helix, a SaaS operating system. The SaaS platform has the features I like. There is no point in BMC expanding TrueSight Operations’ console. It's high time that BMC starts a demise path for the product and is associated only with Helix. If we need any additional function, we must switch to Helix. Since TrueSight is deployed on-premise, the scalability and usage of the product are mainly focused on providing basic features and not enhanced features like analytics or cost analysis. People should move to a SaaS platform because on-premise products have limited storage and capacity.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The traffic insights feature shows us our network bandwidth usage without the need for expensive inline traffic decryption. It's very important to us. Knowing exactly what's going on, what traffic is flowing over my network is very much an important thing for me to know. We know that policies and procedures are being followed. And so we know that nobody is doing anything that they shouldn't be doing on a company network."
"I like Auvik's mapping. Your home dashboard has a map view where you can see potential issues on the endpoints. If an AP or switch has a problem, you can drill down into those to see how it's affecting the endpoints."
"The most valuable features of Auvik are the alerting and monitoring. Those functions mean it easily more than pays for itself. I have it integrated with Slack with multiple channels set up for our IT office. When just about any part goes down that I have assigned in the alerting portion, it will let the right people know within minutes."
"The alerting feature has been a very key piece for us, especially in the data center because we manage it ourselves... Within the data center, we have an RDS farm that all the users from the facility connect to. Whenever something may be slow, we can look at the alerting and it helps us troubleshoot whether the issue is at the facility level or at an infrastructure level."
"Its network discovery capabilities are pretty good. It kind of spiders out and detects pretty much everything on the network, e.g., things that we are using and not using anymore. Its network discovery capabilities allow me to detect these things so I can track them down and shut them off."
"Auvik's reliability is impressive."
"It's very intuitive. It does a good job of showing you individual nodes on the network and their relative positions to one another, with pertinent details on each node, all in one location."
"The automated mapping or alerting has impacted our daily operations since now we receive alerts directly to email. We don't have to wait to to get a notice from the clients."
"It works irrespective of the operating system we’re running."
"What I like best about BMC TrueSight Operations Management is that it allows you to do granular monitoring and improves VM load."
"The most valuable features are the rich reports, high performance, and the look and feel of the WebEx webpage are very good."
"I like the event management part."
"The solution provides visibility to our infrastructure, how it is, the resources we are monitoring, and quick updates when it has any problems. We have integrated it with ServiceNow to open instances."
"It has provided us with a single location to host all events to be viewed/monitored by our NOC. This has greatly helped them to streamline their processes."
"Intelligent solution with a proactive monitoring feature and consolidated dashboard that's stable and easy to scale."
"It is breadth. It covers so many different technologies which can roll up into a single console."
 

Cons

"The map would be the first thing I would like to see improved because sometimes the maps get really odd-looking and the automated placement of things on the map, devices on the map is sometimes not right. In fact, I was just looking at the map and something got moved. I'm sure it didn't get moved, it's just that Auvik realized it was supposed to go somewhere else. So the map could be better if there was a little bit of manual manipulation that you could do."
"The automation side needs improvement... A really important one was about a SonicWall firewall that needs to be rebooted every single month. You can do that in the SonicWall GUI, but you can't do it in Auvik. Hundreds of people have endorsed the idea of having an automated command line interface command run on any device that supports it."
"I would like Auvik to offer an alternative method for backing up devices that don't support or have SNMP disabled, since currently, SNMP seems to be a prerequisite for any functionality in Auvik."
"The ability to subcategorize our inventories, between physical and VM servers, for example, would be a welcome addition."
"The customer service and support are rated as six out of ten. Although the support is good, resolving time takes longer than expected, especially for major issues that require escalation."
"It would be useful if network monitoring tools could differentiate between traffic on individual physical ports and traffic on logical interfaces like LAGs or bonded interfaces. Ideally, the tool would also recognize and remove duplicate traffic counts within the overall flow metrics."
"The pricing model could also be improved, as the unlimited selection isn't unlimited. The billing work on the build devices and components, and I've tried to set up the solution in a few different configurations, resulting in multiple build devices each time. Therefore, I question the cost-effectiveness for a business of our size."
"I'd probably like a little bit more mapping functionality. It gives me a visual overlay of the way that one network segment links to another, but I can't adjust it. Everything is at an equal distance, which makes sense, but I'd probably group some of the things closer and further as it reflects in reality, but I can't do that right now on their system."
"Application performance management (APM) is an area with certain shortcomings in the solution that needs improvement. I"
"BMC's solutions for cloud monitoring (monitoring of AWS and Azure resources) are very poor in stability and customization."
"The pricing could be better."
"The solution's support service could be better."
"Reporting would be an area for improvement in TrueSight... We have almost 800 customers today on TrueSight and just under 10,000 assets. We need to be able to give a customer some information. If the customer's product fails, they'll ask us, "Did it have a problem beforehand?" We have all those events and we know all the problems it had beforehand. We have to be able to give them access to that kind of reporting. That's an enhancement that we need."
"We have a unique use case because BMC typically sells this solution into enterprises that are deploying it within their IT, versus to a managed services provider like us where we're supporting thousands of customers. Multi-tenancy and the scalability have been challenges along the way, as we've grown... If anything could have gone better as we were ramping this up and adding a lot of volume to it, I would say it's the scalability. That would be one thing that could be improved."
"It would be better if the initial setup and deployment were more straightforward."
"The stability of BMC TrueSight Operations Management needs improvement. My organization's infrastructure is vast and implemented based on BMC recommendations, but the solution needs to be optimized for large-capacity infrastructure."
 

Pricing and Cost Advice

"Its pricing is definitely competitive with everything else that's out there. If somebody has not shopped for a product like Auvik for a while, there's probably going to be some sticker shock because it is not cheap, but that's true for all the products that we looked at."
"The price of Auvik is okay. It is appropriate for the market."
"The pricing is very good."
"From a client perspective, pricing is always an issue. Nobody wants to pay more than necessary. You need to be aware of the number of billable managed products, because they will greatly increase the cost of Auvik..."
"Among the products considered, Auvik stood out for its competitive pricing."
"I'd say Auvik's price is reasonable. I don't know how much we paid for the old one, so I can't compare the two. But I think it's a good value, considering all the time saved and the information you can get from it."
"Auvik's pricing is generally reasonable."
"The price that Auvik is offering us is a little bit steep."
"Consider scalability very carefully: how much you want to monitor and what components are very important. Then, depending on these two things, filter out unwanted metrics or attributes. If you do a good job at filtering the data, then your licensing costs will be manageable."
"Pricing is all volume-driven. I think we were paying between $80 and $85 per license. That's per unit, for a perpetual license. You pay it one time and then, every year, you pay 20 percent of that for annual maintenance and support. But now that we've grown, we've purchased tens of thousands of licenses and the cost per license has gone down to something like less than $30..."
"Annual licensing amount depends on the customers requirements. Support is an additional fee and there are options for three and five year support."
"BMC TrueSight Operations Management is not on the cheaper side, but its pricing is on a case by case basis. Its licensing model is simple and based on the number of devices."
"Pricing is very high."
"It is a relatively inexpensive solution."
"Though I have no clue about the tool's actual price, I know that it is astronomical."
"The tool is moderately expensive."
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Top Industries

By visitors reading reviews
Computer Software Company
19%
Manufacturing Company
9%
Comms Service Provider
9%
Financial Services Firm
7%
Financial Services Firm
24%
Computer Software Company
14%
Manufacturing Company
8%
Government
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Auvik?
The most valuable feature for us in Auvik is the network topology.
What is your experience regarding pricing and costs for Auvik?
Auvik is pricey, and we were paying a lot for it, especially when compared to SolarWinds.
What needs improvement with Auvik?
The network maps can be confusing due to the wide scope of the network, making it difficult to find specific details. Improvements in the network exclusions part would be helpful, as well as enhanc...
What do you like most about BMC TrueSight Operations Management?
The solution provides visibility to our infrastructure, how it is, the resources we are monitoring, and quick updates when it has any problems. We have integrated it with ServiceNow to open instances.
What is your experience regarding pricing and costs for BMC TrueSight Operations Management?
Though I have no clue about the tool's actual price, I know that it is astronomical.
What needs improvement with BMC TrueSight Operations Management?
Cost is an issue with BMC TrueSight Operations Management. Though I am not responsible for the budget, I know that it is an expensive tool set when used only for event management. The tool's issue ...
 

Also Known As

No data available
ProactiveNet, TrueSight Operations Management
 

Overview

 

Sample Customers

Information Not Available
Ensono, Transamerica, Boston Scientific, Park Place Technologies, inContact, TD Ameritrade, PNC Bank
Find out what your peers are saying about Auvik Network Management (ANM) vs. BMC TrueSight Operations Management and other solutions. Updated: February 2025.
842,010 professionals have used our research since 2012.