BMC TrueSight and SCOM are competing in IT monitoring and management. TrueSight seems to have the upper hand due to its breadth of features and customization, whereas SCOM is favored for its Microsoft product integration.
Features: BMC TrueSight offers robust event management, integration capabilities, and comprehensive monitoring across hardware, applications, and cloud environments. It provides a holistic view using a single console. SCOM excels in integration with Microsoft products, offering real-time monitoring and a wide range of management packs for Microsoft technologies. Its versatility in creating customized monitoring solutions makes it a favored choice for Microsoft-centric environments.
Room for Improvement: TrueSight users report complexity in deployment and interface simplification needs. Enhancement in AIOps capabilities and better application performance monitoring support are desired. Integration of modules and reporting also require improvement. SCOM is criticized for its complex setup and limited support for non-Microsoft products. Users would like improvements in dashboard capabilities, network monitoring, and alert noise reduction.
Ease of Deployment and Customer Service: TrueSight is typically deployed on-premises with private cloud options, known for complex but manageable deployment aided by strong customer support. However, consistent service quality is a concern. SCOM supports various environments, including hybrid clouds. It presents a steeper learning curve, and customer interactions can vary significantly in quality.
Pricing and ROI: TrueSight's pricing is often considered expensive, with a per-endpoint model. Despite high costs, ROI can offset expenses by reducing IT operations costs. SCOM, more favorably priced for Microsoft ELA agreements, offers good value in Microsoft-centric environments. ROI is maximized when integrated with Microsoft’s ecosystem, with both products generally receiving positive ROI reviews when implemented effectively.
I would rate their technical support a nine out of ten.
They often treat issues in isolation, not considering how one problem might relate to another.
When I was working directly with Microsoft at TCS, my first company, the support experience was quite smooth, and we received solutions promptly.
The scalability of SCOM, meaning its ability to adapt to our needs, is excellent because we are working with SQL systems and multiple servers.
I have not seen many errors or frequent data loss because once we have installed the agent on the system and have the details, not much manual intervention is required.
SCOM is a bit unstable lately, primarily due to a lack of resources.
There are some complexities with deployment that could be improved in BMC TrueSight.
I would like to see a software-as-a-service version in Azure to eliminate the need for on-premise infrastructure.
It would be beneficial to have a summary on one single dashboard, as there are many more possibilities available.
SCOM is likely to be phased out in favor of more compatible tools like Icinga for application monitoring or when moving to cloud solutions like CloudWatch and Azure.
BMC TrueSight licensing costs are on the more expensive side.
Automated root cause analysis and predictive capabilities are powerful features that assist in resource utilization and capacity planning.
It assists me in detecting server downtime and delivers basic performance monitoring right out of the box.
The most valuable feature of SCOM is its monitoring capability, and we have integrated SCOM with Grafana, which is a dashboarding tool.
SCOM integrates several systems and offers correlation features, like setting up everything around Active Directory or DNS.
| Product | Market Share (%) |
|---|---|
| SCOM | 9.1% |
| BMC TrueSight | 7.2% |
| Other | 83.7% |
| Company Size | Count |
|---|---|
| Small Business | 24 |
| Midsize Enterprise | 6 |
| Large Enterprise | 24 |
| Company Size | Count |
|---|---|
| Small Business | 16 |
| Midsize Enterprise | 22 |
| Large Enterprise | 54 |
BMC TrueSight offers extensive event management and seamless integration, providing comprehensive monitoring across varied infrastructures through its centralized console and Knowledge Modules.
BMC TrueSight delivers robust event management capabilities with seamless integration and comprehensive monitoring of diverse infrastructures. Its single console simplifies management, offering automated triage for standardized alerts, enhancing efficiency. Knowledge Modules support services from hardware to cloud, while proactive monitoring and capacity optimization enhance customization. It efficiently supports mixed environments by providing detailed insights and intelligently routing alerts to reduce noise. While improvements are needed in deployment, integration, AI, automation, reporting, and complexity reduction, it still meets diverse operational needs effectively.
What are BMC TrueSight's key features?
What benefits and ROI should users seek in BMC TrueSight?
BMC TrueSight is widely used in performance and availability monitoring for infrastructure and applications, supporting the monitoring of servers, databases, networks, and IT environments. It is implemented to improve management and reduce downtime, serving needs in data centers and cloud services. Organizations leverage it for event management, comprehensive data center monitoring, and cloud services, using its capabilities for alerting, ticket creation, troubleshooting, and compliance, enhancing operational efficiency globally.
SCOM (System Center Operations Manager) is a cross-platform data center monitoring and reporting tool that checks the status of various objects defined within the environment, such as server hardware, system services, etc. The solution allows data center administrators to deploy, configure, manage, and monitor the operations, services, devices and applications of multiple enterprise IT systems via a single pane of glass. It is suitable for businesses of all sizes.
SCOM Features
SCOM has many valuable key features. Some of the most useful ones include:
SCOM Benefits
There are several benefits to implementing SCOM. Some of the biggest advantages the solution offers include:
Reviews from Real Users
Below are some reviews and helpful feedback written by PeerSpot users currently using the SCOM solution.
A Manager at a financial services firm says, “The feature I like most about SCOM is that it is easy-to-use. I find it very user-friendly. I also like the knowledge base which it has. You can find the resolution to questions or issues directly within the SCOM itself. It will alert you with a recommendation of what you need to do at the same time. This sort of self-diagnosis or prompting is one of the great values you get from SCOM compared to other solutions.”
PeerSpot user Zahari Z., Information Technology Auditor at a financial services firm, mentions, “Availability monitoring is the feature I have found most valuable, as well as the capacity and ability to send notifications. There is a mechanism to set up a notification from the SCOM and whenever there is a drop in the availability the notification alerts not only for availability but for other issues as well. You can align thresholds according to the speed of your environment and you can have a threshold related notification, which is one of the useful features.”
Bill W., Sr. Systems Engineer at Arapahoe County Government, comments, “ I like some of their newer features, such as maintenance schedules, because SCOM records SLA and SLO time. When we patch, things are automatically put into maintenance mode so that the numbers for our systems being down, do not count against us.”
A Project Manager at a tech services company explains, “The feature I have found most valuable is the book feature. While we run the Sprint one we can add some setups for multiple sprints.”
A Systems Engineer at an educational organization states, “Because it's Windows-based, it actually reports quite well. It reports everything you can think of on the Windows server and allows you to monitor anything. It's excellent for those in the Windows world as it's very good at it.”
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