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BMC TrueSight Operations Management vs SCOM comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jan 23, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

BMC TrueSight Operations Ma...
Ranking in Event Monitoring
2nd
Average Rating
8.2
Reviews Sentiment
6.7
Number of Reviews
50
Ranking in other categories
Application Performance Monitoring (APM) and Observability (23rd), IT Infrastructure Monitoring (28th), Cloud Monitoring Software (19th), AIOps (13th)
SCOM
Ranking in Event Monitoring
4th
Average Rating
7.8
Reviews Sentiment
6.8
Number of Reviews
83
Ranking in other categories
Network Monitoring Software (13th)
 

Mindshare comparison

As of July 2025, in the Event Monitoring category, the mindshare of BMC TrueSight Operations Management is 9.0%, down from 15.2% compared to the previous year. The mindshare of SCOM is 8.9%, up from 8.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Event Monitoring
 

Featured Reviews

Srri G - PeerSpot reviewer
The product is reasonably priced, but the solution is a little obsolete because it is deployed on-premise
If I want custom monitoring across a very large estate of more than 50,000 units, the on-premise deployment gets quite slow. The on-premise product’s performance must be improved. The solution is a little obsolete. That is why the solution moved to Helix, a SaaS operating system. The SaaS platform has the features I like. There is no point in BMC expanding TrueSight Operations’ console. It's high time that BMC starts a demise path for the product and is associated only with Helix. If we need any additional function, we must switch to Helix. Since TrueSight is deployed on-premise, the scalability and usage of the product are mainly focused on providing basic features and not enhanced features like analytics or cost analysis. People should move to a SaaS platform because on-premise products have limited storage and capacity.
MarcMermuys - PeerSpot reviewer
Has efficient monitoring with robust integration capabilities
We use SCOM to configure different monitors using several management packs. It integrates systems like Active Directory and correlates them, and it is used for monitoring and managing systems SCOM allows integration of several systems, providing correlation between different systems such as…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"I believe that the ease of use and UI is great"
"Intelligent solution with a proactive monitoring feature and consolidated dashboard that's stable and easy to scale."
"The event management tool builds correlation logic and protection algorithms into a field of events that is valuable when a data center goes down."
"We can verify uptimes as another source of keeping devices in compliance."
"I like the deep-dive detail and end-user metrics data. The synthetic monitor is the best one. The best point of the new one is that there's no need for configuration. You can inject the Java script and start to change major developments in the application. This is a good approach, and we received all the data using this."
"Valuable features include wide support for monitoring, strong event management, service management capability, baselining (analytics) and easy to integrate other tools with it."
"It is breadth. It covers so many different technologies which can roll up into a single console."
"It provides common administration, and a Single Sign-On Platform with RBAC, which eases the cross launch between multiple tools"
"We have found the scalability capabilities to be okay."
"The most valuable features for us are the monitoring, the health explorer, and the console."
"It works better than other products I’ve used – namely SolarWinds, which is cumbersome and error prone for web app monitoring. SCOM is not."
"The ease of deployment, especially on Windows platforms, is valuable."
"The solution has improved our overrides and the ability to start services if they're stopped."
"The product’s auto-remediation feature helps with automation."
"The most valuable feature of SCOM is real-time alerts."
"Setting up SCOM is straightforward and takes about an hour as long as you have all your firewalls and DNS settings in place."
 

Cons

"The solution should improve predicting events and flaws in service. It also needs to improve integration with other systems."
"Specifically around application performance monitoring, BMC is definitely not the market leader. The Dynatraces, the New Relics and the like are more of the market leaders in that space. I would like to see them grow that space a little bit more aggressively. It has not really been their bread and butter."
"One of the things that the TrueSight environment is missing is some of the HA abilities. The data collection server called the ISM doesn't really have the HA functionality or workload balancing. It was missing from the previous product as well. It's missing redundancy."
"BMC TrueSight Operations Management could use some enhancements in the application visibility tools."
"BMC's solutions for cloud monitoring (monitoring of AWS and Azure resources) are very poor in stability and customization."
"Cost is an issue with BMC TrueSight Operations Management."
"I would really like to see out-of-the-box support for monitoring uninterruptible power supplies."
"More modules for less popular applications and better documentation."
"​I would like to better be able to monitor Oracle processes.​"
"On-prem network monitoring is something that could be improved drastically."
"We believe that the dashboarding in SCOM needs to be improved or enhanced because it is not too expressive in reporting."
"SCOM is likely to be phased out in favor of more compatible tools like Icinga for application monitoring or when moving to cloud solutions like CloudWatch and Azure."
"The initial setup should be easier to complete."
"Regarding certain issues in the solution, it can be difficult to generate reports if we have a program that is not user-friendly for reporting. While this is not necessarily negative, we may need to use another solution."
"We didn't know the solution enough, and therefore, it took a while to set everything up correctly. There was a learning curve."
"In terms of features that could be improved, I would say the agent integration into the operating system. We are having difficulties integrating Linux into some of the networking devices."
 

Pricing and Cost Advice

"The price of BMC TrueSight Operations Management is very high. If there was more flexibility with the sizing of the licensing it would be helpful, especially during the pandemic. We have wanted to expend but the licensing cost is too high."
"We did a five-year, multimillion dollar deal."
"BMC TrueSight Operations Management is not on the cheaper side, but its pricing is on a case by case basis. Its licensing model is simple and based on the number of devices."
"The solutions are not the cheapest but are robust and stable. License model is rather complex and BMC do often change the model."
"The tool is moderately expensive."
"Consider scalability very carefully: how much you want to monitor and what components are very important. Then, depending on these two things, filter out unwanted metrics or attributes. If you do a good job at filtering the data, then your licensing costs will be manageable."
"There is a big upfront cost when you buy the license, then there is annual maintenance. We look at, if I bought a license and paid for maintenance for five years, then average it out, what would be my monthly cost. We have had some of the competing tools come in around four dollars. This is coming in as a premium, which is why I don't have it deployed as I would like it. Therefore, we're in negotiations right now. If I can get it down to the four dollar range, I will triple my deployment in a year and a half."
"The solution is based on endpoints and knowledge models which can be costly."
"It is more expensive than the competition."
"We have an enterprise agreement that includes this product as part of it."
"SCOM's pricing is average."
"I don't know the exact cost because it's managed by our sales team, but Microsoft is on the higher side."
"Our Enterprise Agreement includes the price."
"If you have a Microsoft Enterprise Agreement, then this is part of the agreement."
"SCOM is very cheap because it's included in the license for the System Center suite, which is around $8,400 per CAL."
"The pricing is good, and it's part of their system center suite."
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Top Industries

By visitors reading reviews
Financial Services Firm
25%
Computer Software Company
15%
Manufacturing Company
5%
Government
5%
Financial Services Firm
14%
Computer Software Company
11%
Government
10%
Manufacturing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about BMC TrueSight Operations Management?
The solution provides visibility to our infrastructure, how it is, the resources we are monitoring, and quick updates when it has any problems. We have integrated it with ServiceNow to open instances.
What is your experience regarding pricing and costs for BMC TrueSight Operations Management?
Though I have no clue about the tool's actual price, I know that it is astronomical.
What needs improvement with BMC TrueSight Operations Management?
Cost is an issue with BMC TrueSight Operations Management. Though I am not responsible for the budget, I know that it is an expensive tool set when used only for event management. The tool's issue ...
What do you like most about SCOM?
The tool helps to monitor Windows servers. It offers alerts from a central location.
What is your experience regarding pricing and costs for SCOM?
I am not aware of the exact pricing as it is managed by my supervisor. As an academic institution, we receive substantial discounts.
What needs improvement with SCOM?
SCOM is likely to be phased out in favor of more compatible tools like Icinga ( /products/icinga-reviews ) for application monitoring or when moving to cloud solutions like CloudWatch and Azure ( /...
 

Also Known As

ProactiveNet, TrueSight Operations Management
System Center Operations Manager, SCOM 2012
 

Overview

 

Sample Customers

Ensono, Transamerica, Boston Scientific, Park Place Technologies, inContact, TD Ameritrade, PNC Bank
Dialog Telekom
Find out what your peers are saying about BMC TrueSight Operations Management vs. SCOM and other solutions. Updated: June 2025.
860,632 professionals have used our research since 2012.