BMC TrueSight and SCOM compete in IT infrastructure and application monitoring. BMC TrueSight holds an edge due to its broader integration capabilities and extensive event management features, while SCOM specializes in Microsoft environments, offering in-depth insights and seamless integration with Microsoft products.
Features: BMC TrueSight distinguishes itself with comprehensive event management, integration with multiple monitoring tools, and detailed root cause analysis, making it ideal for complex IT environments. SCOM shines with its deep integration and monitoring capabilities for Microsoft applications, robust management packs, and flexible customization options to suit Microsoft ecosystems.
Room for Improvement: BMC TrueSight could improve in reporting, event correlation, and system resource optimization. Enhanced automation features would also be beneficial. SCOM needs better out-of-the-box support for non-Microsoft technologies, as well as improved documentation and user-friendly customization capabilities. Both solutions could enhance dashboard capabilities and ease deployment processes.
Ease of Deployment and Customer Service: BMC TrueSight typically requires on-premises deployment, demanding significant resources and expertise, with limited hybrid support. SCOM offers flexible deployment options, including hybrid solutions, providing easier setup. Both vendors face inconsistent customer service, with BMC users experiencing frequent technical interactions and SCOM users requesting more support resources.
Pricing and ROI: BMC TrueSight involves high upfront and maintenance costs tied to its extensive customization and monitoring capabilities, though its licensing is adaptable. SCOM presents a more approachable pricing structure, especially for enterprises already using Microsoft products, as it is often bundled with other Microsoft services. Both products offer value from their respective integration advantages, with TrueSight excelling in third-party tool integration and SCOM offering savings within Microsoft environments.
I would rate their technical support a nine out of ten.
They often treat issues in isolation, not considering how one problem might relate to another.
When I was working directly with Microsoft at TCS, my first company, the support experience was quite smooth, and we received solutions promptly.
The scalability of SCOM, meaning its ability to adapt to our needs, is excellent because we are working with SQL systems and multiple servers.
I have not seen many errors or frequent data loss because once we have installed the agent on the system and have the details, not much manual intervention is required.
SCOM is a bit unstable lately, primarily due to a lack of resources.
There are some complexities with deployment that could be improved in BMC TrueSight.
I would like to see a software-as-a-service version in Azure to eliminate the need for on-premise infrastructure.
It would be beneficial to have a summary on one single dashboard, as there are many more possibilities available.
SCOM is likely to be phased out in favor of more compatible tools like Icinga for application monitoring or when moving to cloud solutions like CloudWatch and Azure.
BMC TrueSight licensing costs are on the more expensive side.
Automated root cause analysis and predictive capabilities are powerful features that assist in resource utilization and capacity planning.
It assists me in detecting server downtime and delivers basic performance monitoring right out of the box.
The most valuable feature of SCOM is its monitoring capability, and we have integrated SCOM with Grafana, which is a dashboarding tool.
SCOM integrates several systems and offers correlation features, like setting up everything around Active Directory or DNS.
| Product | Market Share (%) |
|---|---|
| SCOM | 9.6% |
| BMC TrueSight | 7.9% |
| Other | 82.5% |
| Company Size | Count |
|---|---|
| Small Business | 24 |
| Midsize Enterprise | 6 |
| Large Enterprise | 24 |
| Company Size | Count |
|---|---|
| Small Business | 16 |
| Midsize Enterprise | 22 |
| Large Enterprise | 54 |
BMC TrueSight offers extensive event management and seamless integration, providing comprehensive monitoring across varied infrastructures through its centralized console and Knowledge Modules.
BMC TrueSight delivers robust event management capabilities with seamless integration and comprehensive monitoring of diverse infrastructures. Its single console simplifies management, offering automated triage for standardized alerts, enhancing efficiency. Knowledge Modules support services from hardware to cloud, while proactive monitoring and capacity optimization enhance customization. It efficiently supports mixed environments by providing detailed insights and intelligently routing alerts to reduce noise. While improvements are needed in deployment, integration, AI, automation, reporting, and complexity reduction, it still meets diverse operational needs effectively.
What are BMC TrueSight's key features?
What benefits and ROI should users seek in BMC TrueSight?
BMC TrueSight is widely used in performance and availability monitoring for infrastructure and applications, supporting the monitoring of servers, databases, networks, and IT environments. It is implemented to improve management and reduce downtime, serving needs in data centers and cloud services. Organizations leverage it for event management, comprehensive data center monitoring, and cloud services, using its capabilities for alerting, ticket creation, troubleshooting, and compliance, enhancing operational efficiency globally.
SCOM (System Center Operations Manager) is a cross-platform data center monitoring and reporting tool that checks the status of various objects defined within the environment, such as server hardware, system services, etc. The solution allows data center administrators to deploy, configure, manage, and monitor the operations, services, devices and applications of multiple enterprise IT systems via a single pane of glass. It is suitable for businesses of all sizes.
SCOM Features
SCOM has many valuable key features. Some of the most useful ones include:
SCOM Benefits
There are several benefits to implementing SCOM. Some of the biggest advantages the solution offers include:
Reviews from Real Users
Below are some reviews and helpful feedback written by PeerSpot users currently using the SCOM solution.
A Manager at a financial services firm says, “The feature I like most about SCOM is that it is easy-to-use. I find it very user-friendly. I also like the knowledge base which it has. You can find the resolution to questions or issues directly within the SCOM itself. It will alert you with a recommendation of what you need to do at the same time. This sort of self-diagnosis or prompting is one of the great values you get from SCOM compared to other solutions.”
PeerSpot user Zahari Z., Information Technology Auditor at a financial services firm, mentions, “Availability monitoring is the feature I have found most valuable, as well as the capacity and ability to send notifications. There is a mechanism to set up a notification from the SCOM and whenever there is a drop in the availability the notification alerts not only for availability but for other issues as well. You can align thresholds according to the speed of your environment and you can have a threshold related notification, which is one of the useful features.”
Bill W., Sr. Systems Engineer at Arapahoe County Government, comments, “ I like some of their newer features, such as maintenance schedules, because SCOM records SLA and SLO time. When we patch, things are automatically put into maintenance mode so that the numbers for our systems being down, do not count against us.”
A Project Manager at a tech services company explains, “The feature I have found most valuable is the book feature. While we run the Sprint one we can add some setups for multiple sprints.”
A Systems Engineer at an educational organization states, “Because it's Windows-based, it actually reports quite well. It reports everything you can think of on the Windows server and allows you to monitor anything. It's excellent for those in the Windows world as it's very good at it.”
We monitor all Event Monitoring reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
