BMC TrueSight and ServiceNow IT Operations Management compete in the IT service management category. TrueSight stands out with its broad monitoring capabilities, while ServiceNow excels in IT service management integration and ease of use.
Features: BMC TrueSight offers comprehensive event management, seamless monitoring across various technologies, and integration with diverse assets like hardware and cloud, providing a unified monitoring experience. ServiceNow IT Operations Management shines with its integrated platform for IT service management, discovery, automation, centralized dashboard, and service mapping features.
Room for Improvement: BMC TrueSight could simplify its complex setup, reduce server requirements, and improve cloud monitoring. Reporting and root cause analysis also need refinement. ServiceNow IT Operations Management should revisit its pricing model for SME accessibility and enhance discovery features and integration.
Ease of Deployment and Customer Service: BMC TrueSight's on-premises deployment demands significant resources, complicating setup. ServiceNow provides more deployment flexibility with public and hybrid cloud options. BMC gets mixed reviews on technical support, while ServiceNow's support may need improvement, though both have good account representative relationships.
Pricing and ROI: Both BMC TrueSight and ServiceNow IT Operations Management have high pricing, justified by their feature breadth and labor saving potential. Initial costs are high, affecting SME appeal. Both reduce IT costs and manual interventions, with ServiceNow offering competitive long-term value for enterprises.
It reduced staffing needs from four full-time staff to fewer due to automation.
I would rate their technical support a nine out of ten.
For minor issues, the team takes a month's time to provide a fix.
Solve our issues effectively.
The response time of technical support could be improved.
ServiceNow ITOM scales very well to small and medium businesses.
It integrates with every single tool, even external tools.
It helps us create custom dashboards and provides excellent search functionality where we can search for any issues or errors that have occurred and take corrective action before it impacts the users.
Since it is a Platform as a Service (PaaS) or Software as a Service (SaaS) solution, I consider the stability to be very high, rating it ten out of ten.
There are some complexities with deployment that could be improved in BMC TrueSight.
It provides many out-of-the-box functionalities along with customization options.
ServiceNow IT Operations Management is not very affordable for SMB customers.
A more streamlined configuration process tailored to use cases and industry would be beneficial.
BMC TrueSight licensing costs are on the more expensive side.
It is definitely high-priced compared to other products available in the same domain in the market.
The pricing model offers scaling where not everything consumes a license equally, providing more value across different business areas.
ServiceNow's pricing is expensive.
Automated root cause analysis and predictive capabilities are powerful features that assist in resource utilization and capacity planning.
The performance analytics of ServiceNow was especially beneficial for setting thresholds, aggregating, and correlating infrastructure data.
ServiceNow IT Operations Management influences ITSM processes by automating them and aiding in detecting and resolving IT issues to improve performance, reliability, and uptime.
They provide seamless integration of ITOM with their other modules such as ITSM, where we can leverage the AIs for discovery, perform impact analysis, which essentially helps to enhance the overall IT operations and reduce the downtime and MTTR.
| Product | Market Share (%) |
|---|---|
| ServiceNow IT Operations Management | 17.2% |
| BMC TrueSight | 7.9% |
| Other | 74.9% |
| Company Size | Count |
|---|---|
| Small Business | 24 |
| Midsize Enterprise | 6 |
| Large Enterprise | 24 |
| Company Size | Count |
|---|---|
| Small Business | 12 |
| Midsize Enterprise | 5 |
| Large Enterprise | 26 |
BMC TrueSight offers extensive event management and seamless integration, providing comprehensive monitoring across varied infrastructures through its centralized console and Knowledge Modules.
BMC TrueSight delivers robust event management capabilities with seamless integration and comprehensive monitoring of diverse infrastructures. Its single console simplifies management, offering automated triage for standardized alerts, enhancing efficiency. Knowledge Modules support services from hardware to cloud, while proactive monitoring and capacity optimization enhance customization. It efficiently supports mixed environments by providing detailed insights and intelligently routing alerts to reduce noise. While improvements are needed in deployment, integration, AI, automation, reporting, and complexity reduction, it still meets diverse operational needs effectively.
What are BMC TrueSight's key features?
What benefits and ROI should users seek in BMC TrueSight?
BMC TrueSight is widely used in performance and availability monitoring for infrastructure and applications, supporting the monitoring of servers, databases, networks, and IT environments. It is implemented to improve management and reduce downtime, serving needs in data centers and cloud services. Organizations leverage it for event management, comprehensive data center monitoring, and cloud services, using its capabilities for alerting, ticket creation, troubleshooting, and compliance, enhancing operational efficiency globally.
ServiceNow IT Operations Management (ITOM) is a cloud management and infrastructure tool that facilitates the administrative and development process of creating, planning, and operating digital services, technology, application requirements, and components for organizations. Service Now ensures effectiveness, performance, and availability throughout an organization's processes and services.
ServiceNow ITOM will help organizations facilitate consistent policies with regard to deployment, support, and services to ensure trustworthiness and quality of service (QoS). ServiceNow ITOM will ensure that all applications, services, and infrastructure are consistently available and stable.
ServiceNow IT Operations Management Features
ServiceNow IT Operations Management Benefits
ServiceNow ITOM enables organizations to become robust, strategic operations able to successfully anticipate issues before they have an impact on the organization. Organizations that use ServiceNOw ITOM will be able to easily automate workflows and improve how their IT teams communicate and work together to deliver successful outcomes and maintain productivity and profitability 24/7.
Reviews from Real Users
“With this solution, operational costs will be reduced. Your maintenance cost will be reduced when you use the item model. You will deliver a fast solution to the customers. If something happens on the server-side or router-side, it will be immediately caught. Efficiencies are improved. “ - Rupesh J., Solutions Architect at Globant
“It has been very useful for tracking. It has evolved a lot over time, and there is a single pane of glass where you can track and see everything.” - Uday T., Project Manager at MindTree
We monitor all Event Monitoring reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
