We performed a comparison between BMC TrueSight Operations Management and ServiceNow IT Operations Management based on real PeerSpot user reviews.
Find out in this report how the two IT Infrastructure Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
"The solution has a very good business event manager tool."
"I like everything about this tool. I recommend this solution to anyone looking for a standalone solution with high availability meaning that can be used depending on the customers requirements."
"Helix Innovation Studio is a very good feature. It allows us to develop our own enterprise applications and make them available for the customers."
"I like the deep-dive detail and end-user metrics data. The synthetic monitor is the best one. The best point of the new one is that there's no need for configuration. You can inject the Java script and start to change major developments in the application. This is a good approach, and we received all the data using this."
"It is a stable solution."
"I like the event management part."
"BMC TrueSight Operations Management is easily scalable."
"Intelligent solution with a proactive monitoring feature and consolidated dashboard that's stable and easy to scale."
"ServiceNow IT Operations Management is a stable product."
"The most valuable features of ServiceNow IT Operations Management are ease of use, intuitive design, and ease of management, and its based on IT practices which are good."
"The solution allows you to subscribe to the features you need and utilize CMDB, ITSM, and discovery on the same platform."
"The most important features of ServiceNow IT Operations Management are the discovery service mapping and orchestration."
"The auto remediation feature has been most valuable. They have also introduced an AOP feature of ServiceNow that we are keen to explore."
"Has service mapping, impact management, metric intelligence and health of analytics."
"It is easy to use and simple to learn."
"It has been very useful for tracking. It has evolved a lot over time, and there is a single pane of glass where you can track and see everything."
"I would like them to improve the deep-dive details, tracing, and data agents in this product. We have EUEM, an end-user experience monitoring appliance. This one's quicker than the current one, and reporting side and filtration side are very bad. There are many details we look at and explain what we receive information in the current one, but we cannot have historical data like we do with EUEM. We cannot have a powerful point to look for specific traffic from a specific application and a specific browser. We don't have it in the new one. The current BMC also needs to add the thing that control versions."
"The pricing could be better."
"The UI for the end users could be improved and more flexible than it is now."
"The graphs are extremely limited. We don't have a lot of dashboard options. To make reports and dashboards more useful, we usually need to integrate some dashboard solutions."
"There are some small limitations with this tool in terms of reporting dashboards that fit all of the requirements of the individual customer."
"This solution is lacking in application monitoring features. Technical support for this solution also needs improvement, particularly in product knowledge and response time."
"It would be better if the initial setup and deployment were more straightforward."
"The solution is overly complex."
"The out-of-the-box reporting feature is not as user friendly as other tools."
"The pattern part can be improved. Patterns are used in the Discovery feature. Although it is easy to create new patterns and modify the existing ones, it would be better if this solution can have more out-of-the-box patterns. In terms of new features, they can include artificial intelligence, something like machine learning."
"My managers would say that the price is too high. We wanted to also have the visibility version of it, but it's too expensive for us. Going for visibility would have doubled up the price."
"The security policies could be increased."
"Service Mapping is a time-consuming process. The time and effort versus the benefits are very difficult to articulate to customers."
"The most complaints we have received from our clients are the solution's discovery aspect. I've heard a few concerns from the customers where we have to integrate with a third-party tool to make a full-fledged discovery along with ServiceNow. ServiceNow alone does not do the total capacity of the discovery. The discovery portion of ServiceNow IT Operations Management is not in-depth as what the customers are looking for. The information that it gathers from the assets is a little more limited than what other tools provide."
"Even though they call it low code there are a lot of customizations needed, especially from an ITOM standpoint."
"If you are new to using the solution, you will find the setup complex."
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BMC TrueSight Operations Management is ranked 15th in IT Infrastructure Monitoring with 9 reviews while ServiceNow IT Operations Management is ranked 21st in IT Infrastructure Monitoring with 12 reviews. BMC TrueSight Operations Management is rated 8.6, while ServiceNow IT Operations Management is rated 7.8. The top reviewer of BMC TrueSight Operations Management writes "Intelligent and proactive monitoring solution that's reliable and easy to scale". On the other hand, the top reviewer of ServiceNow IT Operations Management writes "Useful for event management, aggregation, correlation, and analytics". BMC TrueSight Operations Management is most compared with BMC Helix Monitor, Dynatrace, Splunk, Zabbix and AppDynamics, whereas ServiceNow IT Operations Management is most compared with Datadog, HPE OneView, Splunk IT Service Intelligence (ITSI), Moogsoft and VMware Aria Operations. See our BMC TrueSight Operations Management vs. ServiceNow IT Operations Management report.
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We monitor all IT Infrastructure Monitoring reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
