BMC TrueSight Operations Management vs ServiceNow IT Operations Management comparison

BMC TrueSight Operations Management vs. ServiceNow IT Operations Management

Download the complete report

Helped 849,686 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

BMC TrueSight Operations Ma...

Ranking in Event Monitoring

2nd

Ranking in IT Infrastructure Monitoring

26th

Ranking in AIOps

8th

Average Rating

8.2

Reviews Sentiment

6.7

Number of Reviews

Ranking in other categories

Application Performance Monitoring (APM) and Observability (22nd), Cloud Monitoring Software (20th)

ServiceNow IT Operations Ma...

Ranking in Event Monitoring

1st

Ranking in IT Infrastructure Monitoring

10th

Ranking in AIOps

4th

Average Rating

8.2

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Cloud Management (9th)

Mindshare comparison

As of April 2025, in the Event Monitoring category, the mindshare of BMC TrueSight Operations Management is 9.7%, down from 16.2% compared to the previous year. The mindshare of ServiceNow IT Operations Management is 19.9%, up from 15.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Event Monitoring

Featured Reviews

Srri G

Senior Project Manager - Head of Application Performance Management at a financial services firm with 10,001+ employees

The product is reasonably priced, but the solution is a little obsolete because it is deployed on-premise

If I want custom monitoring across a very large estate of more than 50,000 units, the on-premise deployment gets quite slow. The on-premise product’s performance must be improved. The solution is a little obsolete. That is why the solution moved to Helix, a SaaS operating system. The SaaS platform has the features I like. There is no point in BMC expanding TrueSight Operations’ console. It's high time that BMC starts a demise path for the product and is associated only with Helix. If we need any additional function, we must switch to Helix. Since TrueSight is deployed on-premise, the scalability and usage of the product are mainly focused on providing basic features and not enhanced features like analytics or cost analysis. People should move to a SaaS platform because on-premise products have limited storage and capacity.

Read full review

RichardG

Account Manager at a consultancy with 11-50 employees

Effortlessly blends management systems for comprehensive infrastructure insight

ServiceNow IT Operations Management brought together Intune and SCCM or MECM really well. It provided out-of-the-box integrations, requiring only minimal effort, typically a couple of days, to massage those systems into a seamless operation. Additionally, the performance analytics of ServiceNow was especially beneficial for setting thresholds, aggregating, and correlating infrastructure data.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The solution provides visibility to our infrastructure, how it is, the resources we are monitoring, and quick updates when it has any problems. We have integrated it with ServiceNow to open instances."

"The noise reduction for ticketing works much better than we have seen in a lot of other companies."

"The tailoring of the knowledge modules has been particularly useful as I can streamline the agents to only report on critical events."

"It has provided us with a single location to host all events to be viewed/monitored by our NOC. This has greatly helped them to streamline their processes."

"The ability to pull hosts together to show what processes are running, so it can be used for change management."

"The ability of this platform to monitor the very diverse assets that we maintain around the world is its most valuable feature... We support a vast array of manufacturers' equipment, like HP, IBM, Cisco, Dell, EMC, Hitachi... We can do it all with [this] one [solution]."

"It is breadth. It covers so many different technologies which can roll up into a single console."

"Helix Innovation Studio is a very good feature. It allows us to develop our own enterprise applications and make them available for the customers."

More BMC TrueSight Operations Management pros

"The initial setup is very straightforward. A person just needs to join a team to access the network and that's all."

"The solution is very capable and user friendly."

"It is a very stable solution."

"I consider the stability to be very high, rating it ten out of ten."

"You can improve integrations of the operation with the solution."

"It has been very useful for tracking. It has evolved a lot over time, and there is a single pane of glass where you can track and see everything."

"I like the tool's CMBD connection with Discovery. The solution is also flexible."

"It helps streamline management and processes."

More ServiceNow IT Operations Management pros

Cons

"The graphs are extremely limited. We don't have a lot of dashboard options. To make reports and dashboards more useful, we usually need to integrate some dashboard solutions."

"Reporting would be an area for improvement in TrueSight... We have almost 800 customers today on TrueSight and just under 10,000 assets. We need to be able to give a customer some information. If the customer's product fails, they'll ask us, "Did it have a problem beforehand?" We have all those events and we know all the problems it had beforehand. We have to be able to give them access to that kind of reporting. That's an enhancement that we need."

"One of the things that the TrueSight environment is missing is some of the HA abilities. The data collection server called the ISM doesn't really have the HA functionality or workload balancing. It was missing from the previous product as well. It's missing redundancy."

"The one piece that I would love to see is a general-purpose, configurable agent which would be a framework that you can deploy on anything, whether it be Java or anything else. It would allow you to easily deploy it on a platform that they support."

"The solution should improve predicting events and flaws in service. It also needs to improve integration with other systems."

"I would like to see a little more out-of-the-box event correlation and expanded AIOps type capabilities. Where you can train your artificial intelligence operations to be able to memorize an issue once you encounter one scenario, so if you encounter that same problem, you can get to the root cause very quickly."

"I think the ease of deployment needs to be looked at. It would be great if the deployment was faster and easier."

"The sizing (which is difficult), the maintenance of it and the upgrade paths. This is a difficult area which is not easy to cover, as every client has a different approach of implementing the product."

More BMC TrueSight Operations Management cons

"At times, it got cumbersome from the project management perspective. It could have been because of the way we were using it. I found Microsoft Project to be more extensive and robust than ITOM."

"Service mapping is pretty limited."

"Even though they call it low code there are a lot of customizations needed, especially from an ITOM standpoint."

"We are facing difficulties with service mapping of CIs from the end users, and are seeking help from third-party vendors."

"There are not enough apps in the app store to expand functionality. There should be more made available."

"The service discovery tool should include HR automations that automatically remove an employee who is leaving."

"The solution's subscription model could be improved."

"The product needs to add a workflow insight tool."

More ServiceNow IT Operations Management cons

Pricing and Cost Advice

"We did a five-year, multimillion dollar deal."

"Annual licensing amount depends on the customers requirements. Support is an additional fee and there are options for three and five year support."

"The solutions are not the cheapest but are robust and stable. License model is rather complex and BMC do often change the model."

"The solution is based on endpoints and knowledge models which can be costly."

"There is a big upfront cost when you buy the license, then there is annual maintenance. We look at, if I bought a license and paid for maintenance for five years, then average it out, what would be my monthly cost. We have had some of the competing tools come in around four dollars. This is coming in as a premium, which is why I don't have it deployed as I would like it. Therefore, we're in negotiations right now. If I can get it down to the four dollar range, I will triple my deployment in a year and a half."

"The cost depends on the usage."

"Use conservative figures. In terms of hardware, monitored servers and also effort. The product is not cheap. But as with other products, you get what you pay for."

"The price of BMC TrueSight Operations Management is very high. If there was more flexibility with the sizing of the licensing it would be helpful, especially during the pandemic. We have wanted to expend but the licensing cost is too high."

More BMC TrueSight Operations Management pricing and cost advice

"The price of ServiceNow IT Operations Management is expensive."

"We obtained discovery licenses at about seven dollars Australian per unit, which we found to be reasonable and competitive."

"The pricing is high and may be excluding the small to medium-sized enterprise businesses."

"My customers pay for the ServiceNow IT Operations Management license annually. I'd rate the pricing based on value. ServiceNow IT Operations Management is a premium product as it has better features than competitors."

"I would rate the product's pricing a five out of ten since there are vendors who are cheaper."

"The cost of ServiceNow is much higher."

"While not entirely sure, I believe the solution costs at least a million dollars annually."

"There are additional costs, you have to pay more for everything."

More ServiceNow IT Operations Management pricing and cost advice

See which vendors are best for you

Use our free recommendation engine to learn which Event Monitoring solutions are best for your needs.

See recommendations

849,686 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Financial Services Firm

25%

Computer Software Company

14%

Manufacturing Company

Government

Financial Services Firm

15%

Computer Software Company

13%

Manufacturing Company

11%

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about BMC TrueSight Operations Management?

The solution provides visibility to our infrastructure, how it is, the resources we are monitoring, and quick updates when it has any problems. We have integrated it with ServiceNow to open instances.

What is your experience regarding pricing and costs for BMC TrueSight Operations Management?

Though I have no clue about the tool's actual price, I know that it is astronomical.

What needs improvement with BMC TrueSight Operations Management?

Cost is an issue with BMC TrueSight Operations Management. Though I am not responsible for the budget, I know that it is an expensive tool set when used only for event management. The tool's issue ...

What do you like most about ServiceNow IT Operations Management?

From my perspective as an asset manager, the most valuable feature of the solution is the configuration management portion, where I can actively add something to the database.

What is your experience regarding pricing and costs for ServiceNow IT Operations Management?

We obtained discovery licenses at about seven dollars Australian per unit, which we found to be reasonable and competitive. The pricing model offers scaling where not everything consumes a license ...

What needs improvement with ServiceNow IT Operations Management?

There is room for improvement in service mapping within ServiceNow ITOM. When we have more time, we'll look to extend that and apply it to business-critical services like email.

Dynatrace vs BMC TrueSight Operations Management

Comparisons

Compared 22% of the time

BMC Helix Monitor vs BMC TrueSight Operations Management

Compared 22% of the time

Zabbix vs BMC TrueSight Operations Management

Compared 9% of the time

Splunk ITSI (IT Service Intelligence) vs BMC TrueSight Operations Management

Compared 6% of the time

Splunk AppDynamics vs BMC TrueSight Operations Management

Compared 6% of the time

More BMC TrueSight Operations Management Competitors

OpsRamp vs ServiceNow IT Operations Management

Compared 14% of the time

Dynatrace vs ServiceNow IT Operations Management

Compared 9% of the time

Splunk ITSI (IT Service Intelligence) vs ServiceNow IT Operations Management

Compared 9% of the time

IBM Tivoli NetCool OMNIbus vs ServiceNow IT Operations Management

Compared 6% of the time

Morpheus vs ServiceNow IT Operations Management

Compared 3% of the time

More ServiceNow IT Operations Management Competitors

Product Reports

BMC TrueSight Operations Management

Download BMC TrueSight Operations Management product report

BMC TrueSight Operations Management report

ServiceNow IT Operations Management

Download ServiceNow IT Operations Management product report

ServiceNow IT Operations Management report

Also Known As

ProactiveNet, TrueSight Operations Management

ServiceNow ITOM

Overview

BMC TrueSight Operations Management is a solution that delivers end-to-end performance monitoring and event management. It does so by using machine learning, analytics, and AIOps to identify, analyze, and resolve application and infrastructure problems quickly. BMC TrueSight Operations Management also offers automated remediation and ticketing.

BMC TrueSight Operations Management Features

BMC TrueSight Operations Management has many valuable key features. Some of the most useful ones include:

TrueSight Smart Reporting
Broad monitoring capabilities
Hundreds of integrations
Event grouping
Proactive alerts
Incident tickets
Cause analysis
Automated log analysis

BMC TrueSight Operations Management Benefits

Some of the benefits of using BMC TrueSight Operations Management include:

Detects performance issues: BMC TrueSight Operations Management helps you detect and address performance abnormalities before they impact your organization.

Beneficial for IT teams: Since BMC TrueSight Operations Management automatically learns the behavior of your infrastructure, it is able to alert you when specific behaviors require attention, helping IT departments focus on other pressing priorities.

Cost efficient: BMC TrueSight Operations Management will save your company money by eliminating the need to manage thousands of traditional, static thresholds for event generation.

Reduces manual tasks: BMC TrueSight Operations Management minimizes the need to manually define, configure, and maintain correlation rules and policies.

Fewer false alarms: With BMC TrueSight Operations Management, the number of false alarms and associated incidents decreases drastically.

Reviews from Real Users

Below are some reviews and helpful feedback written by BMC TrueSight Operations Management users.

Mudassir A., Sr. Technical Consultant at a tech services company, says, "The event management part of TrueSight Operations Management, in my experience, is probably the best in the market. You have endless flexibility. You can build your own rules, you have the MRL language, and you can implement any kind of logic on the alerts. It may be correlation, abstraction, or executing something as a result of the alerts. You have almost the whole range of options available for event management using the available customization."

A General Manager - Sales at a tech services company explains, “There are many features that are most valuable in BMC TrueSight Operations Management. First, its proactive monitoring feature is highly developed. BMC TrueSight Operations Management is an intelligent tool that's able to understand day-to-day operations and consistently gives alerts. The alerts are not automatic for some activities, e.g. some alerts are given monthly, while some are given more frequently. The consolidated dashboard where you can enjoy a single pane of glass to look at the full infrastructure from the servers to the VMs, to the clouds, to the application, to the database, to the network devices, including having a topology, and having a tendency map of the topology of key offerings, is also a valuable feature of this solution.”

An Information Systems Computer System Controller at an insurance company states, “The business event manager tool that consolidates detailed information from a single instance of equipment is the most valuable thing for me. It provides support for the business tools and the IT services which come from several systems.”

BMC

ServiceNow IT Operations Management (ITOM) is a cloud management and infrastructure tool that facilitates the administrative and development process of creating, planning, and operating digital services, technology, application requirements, and components for organizations. Service Now ensures effectiveness, performance, and availability throughout an organization's processes and services.

ServiceNow ITOM will help organizations facilitate consistent policies with regard to deployment, support, and services to ensure trustworthiness and quality of service (QoS). ServiceNow ITOM will ensure that all applications, services, and infrastructure are consistently available and stable.

ServiceNow IT Operations Management Features

Help Desk: ServiceNow ITOM help desk enables IT and operations administrators to better communicate issues concerning managing data latencies, controlling the monitoring of user profiles, executing disaster recovery plans, and any other problematic incidents.
Device and server management: ServiceNow ITOM will ensure IT operations teams can better handle general maintenance, upgrading, and patching for server-related concerns. The solution will also help to maintain the health of organization devices such as laptops, phones, tablets, mobile devices, and desktops.
Infrastructure maintenance: ServiceNow ITOM helps organizations set up remote access networks, maintain network security, regulate communication with external servers and firewalls, and also monitor and manage internal telephone systems.

ServiceNow IT Operations Management Benefits

Improve DevOps: ServiceNow ITOM improves the ability to inspect microservices, which enables DevOps and SRE teams to improve incident response.
Improve data control: The solution will help to manage the entire digital lifecycle, and will also enhance the organization's configuration management database (CMDB) to enable a more robust data foundation.
Problem-solve: ITOM is able to proactively identify anomalies before they become issues/problems with tremendous accuracy. ITOM helps organizations minimize outages and reduce the negative impact to end users so that they do not experience any downtime or service degradations. ITOM will also use artificial intelligence for IT Operations (AIOps) along with machine learning (ML) to reduce the possibility of false positives, saving time and increasing productivity.
Automate workflows: ITOM offers a pre-designed workbook and no-code/low-code workflows to reduce redundant tasks and improve recovery times. ITOM provides intuitive workable processes to be shared easily with all teams throughout the organization.

ServiceNow ITOM enables organizations to become robust, strategic operations able to successfully anticipate issues before they have an impact on the organization. Organizations that use ServiceNOw ITOM will be able to easily automate workflows and improve how their IT teams communicate and work together to deliver successful outcomes and maintain productivity and profitability 24/7.

Reviews from Real Users

“With this solution, operational costs will be reduced. Your maintenance cost will be reduced when you use the item model. You will deliver a fast solution to the customers. If something happens on the server-side or router-side, it will be immediately caught. Efficiencies are improved. “ - Rupesh J., Solutions Architect at Globant

“It has been very useful for tracking. It has evolved a lot over time, and there is a single pane of glass where you can track and see everything.” - Uday T., Project Manager at MindTree

ServiceNow

Sample Customers

Ensono, Transamerica, Boston Scientific, Park Place Technologies, inContact, TD Ameritrade, PNC Bank

servicenow, TransAlta, NATS, Symantec

BMC TrueSight Operations Management vs. ServiceNow IT Operations Management