We performed a comparison between BMC TrueSight Operations Management and Datadog based on our users’ reviews in five categories. After reading all of the collected data, you can find our conclusion below.
Features: BMC TrueSight offers quite extensive capabilities such as in-depth analysis, simulated monitoring, proactive oversight, and event administration. Datadog presents valuable features such as customizable displays and reporting, error identification and log consolidation, and ease of use for development teams. BMC TrueSight Operations Management users have concerns regarding deep-dive details, tracing, data agents, reporting, filtration, application monitoring, user interface, setup process, pricing, application visibility tools, dashboards, performance graphs, and stability. Datadog users have highlighted the need for enhancements in usability, integration, learning curve, monitoring, setup, security, customization, AI/ML, documentation, navigability, CSPM, implementation, business analysis, log reporting, dashboard loading, and querying, among other items.
Service and Support: Some customers appreciate the BMC TrueSight Operations Management support team's availability and problem-solving skills, while others have encountered longer response times and a lack of product knowledge. The customer service for Datadog is generally regarded as helpful, responsive, and available around the clock.
Ease of Deployment: The setup process for BMC TrueSight Operations Management can be straightforward or complicated depending on the environment. Datadog's initial setup is generally seen as easy and simple, with some users getting help along the way as needed.
Pricing: BMC TrueSight Operations Management has a high setup cost and limited flexibility. Datadog's pricing and licensing are inconsistent. Some users find it expensive and perplexing, while others consider it reasonable when compared to alternative solutions.
ROI: While ROI relating to BMC TrueSight Operations Management is unclear, users of Datadog mention several advantages, including time savings, reduced blindspots, and fast debugging, which contribute to their satisfaction with the ROI.
Comparison Results: Based on user feedback, Datadog is the preferred choice over BMC TrueSight Operations Management. Users have found Datadog's initial setup process to be easier, more straightforward, painless, and efficient. It can be completed quickly. Datadog offers valuable features like error reporting and log centralization, making it user-friendly for development teams. It also provides a wide range of integrations.
"We can verify uptimes as another source of keeping devices in compliance."
"The event management part of TrueSight Operations Management, in my experience, is probably the best in the market. You have endless flexibility. You can build your own rules, you have the MRL language, and you can implement any kind of logic on the alerts. It may be correlation, abstraction, or executing something as a result of the alerts. You have almost the whole range of options available for event management using the available customization."
"Valuable features include wide support for monitoring, strong event management, service management capability, baselining (analytics) and easy to integrate other tools with it."
"The solution's event management capabilities are fantastic. We do a best of breed. If, on the network side, they use a different tool, we pull all that data in so that we have a single console. It's kind of like the monitor of monitors. We're able to aggregate all the different types of data sets, whether it's log data, app data, OS data, infrastructure data, or network data. We're able to aggregate all those events and then correlate and be able to say we're having an event."
"I use the solution to monitor servers, databases, Windows, Linux, and web services."
"It is a very stable product."
"We have one application, which is fairly large. In the past, we had Level 1 and 2 NOC support teams who were responsible for watching dashboards. When they saw an issue in the application, they would call Level 2 or 3 support and escalate the call, if necessary. Now, through the use of this product, we have been able to reduce the headcount by five people, as we are able to eliminate the eyes on the glass. We no longer have people watching the dashboard. We have events which are processed automatically through the system and get to the right people. We had six people in L1s, and now have one. So, we reduced five out of six headcount, which is pretty significant."
"What I like best about BMC TrueSight Operations Management is that it allows you to do granular monitoring and improves VM load."
"It has enhanced the performance of my team."
"The most valuable aspect of the solution is the APM."
"We've found it most useful for managing Rstudio Workbench, which has its own logs that would not be picked up via Cloudwatch."
"The biggest thing I liked was the combination of all the things - monitoring, log aggregation, and profiling."
"If we have a large load for users using our basic Datadog, it will immediately fire off an alert notifying us either something's wrong or not."
"Datadog has helped us a ton by allowing us to set up a multitude of easily configurable alarms across our tech stack and infrastructure."
"Even if we don't end up using Datadog, it revealed problems and optimizations to us that weren't obvious before."
"The most valuable features are the dashboards and the reporting."
"One of the things that the TrueSight environment is missing is some of the HA abilities. The data collection server called the ISM doesn't really have the HA functionality or workload balancing. It was missing from the previous product as well. It's missing redundancy."
"The one piece that I would love to see is a general-purpose, configurable agent which would be a framework that you can deploy on anything, whether it be Java or anything else. It would allow you to easily deploy it on a platform that they support."
"There are some small limitations with this tool in terms of reporting dashboards that fit all of the requirements of the individual customer."
"The product must provide application or service monitoring features."
"I would like to see a little more out-of-the-box event correlation and expanded AIOps type capabilities. Where you can train your artificial intelligence operations to be able to memorize an issue once you encounter one scenario, so if you encounter that same problem, you can get to the root cause very quickly."
"BMC TrueSight Operations Management could use some enhancements in the application visibility tools."
"Reporting would be an area for improvement in TrueSight... We have almost 800 customers today on TrueSight and just under 10,000 assets. We need to be able to give a customer some information. If the customer's product fails, they'll ask us, "Did it have a problem beforehand?" We have all those events and we know all the problems it had beforehand. We have to be able to give them access to that kind of reporting. That's an enhancement that we need."
"In our company, we faced some issues with the solution’s application endpoint, IP, and the physical location of the transactions."
"While the tool is robust with many different capabilities, users would greatly benefit from more examples in the documentation."
"There is always room for improvement when dealing with cloud-based technologies. Mainly, I would say, it's just increasing our offerings to attract various other types of industries and businesses across more fields."
"Could be a little more user friendly."
"Deploying the agents is still very manual."
"In the past two years, there have been a couple of outages."
"The Log Explorer could be better. I don't think it has log manipulation as Splunk does."
"We need to learn more about the session reply feature inside of DD."
"The product could do better with its notifications."
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BMC TrueSight Operations Management is ranked 16th in Application Performance Monitoring (APM) and Observability with 48 reviews while Datadog is ranked 1st in Application Performance Monitoring (APM) and Observability with 137 reviews. BMC TrueSight Operations Management is rated 8.2, while Datadog is rated 8.6. The top reviewer of BMC TrueSight Operations Management writes "The product is reasonably priced, but the solution is a little obsolete because it is deployed on-premise". On the other hand, the top reviewer of Datadog writes "Very good RUM, synthetics, and infrastructure host maps". BMC TrueSight Operations Management is most compared with BMC Helix Monitor, Dynatrace, ServiceNow IT Operations Management, Zabbix and IBM Tivoli NetCool OMNIbus, whereas Datadog is most compared with Dynatrace, Azure Monitor, New Relic, AWS X-Ray and AppDynamics. See our BMC TrueSight Operations Management vs. Datadog report.
See our list of best Application Performance Monitoring (APM) and Observability vendors, best AIOps vendors, and best IT Infrastructure Monitoring vendors.
We monitor all Application Performance Monitoring (APM) and Observability reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
