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BMC TrueSight Operations Management vs Datadog comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Apr 6, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

BMC TrueSight Operations Ma...
Ranking in Application Performance Monitoring (APM) and Observability
23rd
Ranking in IT Infrastructure Monitoring
28th
Ranking in Cloud Monitoring Software
19th
Ranking in AIOps
13th
Average Rating
8.2
Reviews Sentiment
6.7
Number of Reviews
50
Ranking in other categories
Event Monitoring (2nd)
Datadog
Ranking in Application Performance Monitoring (APM) and Observability
1st
Ranking in IT Infrastructure Monitoring
2nd
Ranking in Cloud Monitoring Software
2nd
Ranking in AIOps
1st
Average Rating
8.6
Reviews Sentiment
7.1
Number of Reviews
187
Ranking in other categories
Network Monitoring Software (4th), Log Management (3rd), Container Monitoring (2nd), Cloud Security Posture Management (CSPM) (6th)
 

Mindshare comparison

As of July 2025, in the Cloud Monitoring Software category, the mindshare of BMC TrueSight Operations Management is 0.8%, down from 1.3% compared to the previous year. The mindshare of Datadog is 9.4%, down from 13.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Cloud Monitoring Software
 

Featured Reviews

Srri G - PeerSpot reviewer
The product is reasonably priced, but the solution is a little obsolete because it is deployed on-premise
If I want custom monitoring across a very large estate of more than 50,000 units, the on-premise deployment gets quite slow. The on-premise product’s performance must be improved. The solution is a little obsolete. That is why the solution moved to Helix, a SaaS operating system. The SaaS platform has the features I like. There is no point in BMC expanding TrueSight Operations’ console. It's high time that BMC starts a demise path for the product and is associated only with Helix. If we need any additional function, we must switch to Helix. Since TrueSight is deployed on-premise, the scalability and usage of the product are mainly focused on providing basic features and not enhanced features like analytics or cost analysis. People should move to a SaaS platform because on-premise products have limited storage and capacity.
Kevin Palmer - PeerSpot reviewer
Useful log aggregation and management with helpful metrics aggregation
Datadog provides us value in three major ways: First, Datadog provides best-in-class functionality in many, if not all, of the products to which we subscribe (infrastructure, APM, log management, serverless, synthetics, real user monitoring, DB monitoring). In my experience with other tools that provide similar functionality, Datadog provides the largest feature set with the most flexibility and the best performance. Second, Datadog allows us to access all of those services in one place. Having to learn and manage only one tool for all of those purposes is a major benefit. Third, Datadog provides significant connectivity between those services so that we can view, summarize, organize, translate and correlate our data with maximum effect. Not needing to manually integrate them to draw lines between those pieces of information is a huge time savings for us.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The event management tool builds correlation logic and protection algorithms into a field of events that is valuable when a data center goes down."
"I believe that the ease of use and UI is great"
"I like everything about this tool. I recommend this solution to anyone looking for a standalone solution with high availability meaning that can be used depending on the customers requirements."
"The major advantage of the product is estate management."
"Its event management capabilities are very open and flexible. I haven't seen a use case scenario with a customer that we couldn't actually solve the problem for, so it's really good. There are some interesting things that happen in an enterprise network (things that people don't normally expect), and the event management product is very flexible. You can solve problems as far as your imagination can go with it."
"Signature baselines, which have allowed us to fine tune many of our events and significantly reduce the number of events generated."
"It provides common administration, and a Single Sign-On Platform with RBAC, which eases the cross launch between multiple tools"
"It is very helpful to be able to apply rule-based routing to alerts."
"Datadog's ability to group and visualize the servers and the data makes it relatively easy for the root cause analysis."
"Datadog has so far been a breeze to use and set up."
"Datadog helps us detect issues early on and helps in troubleshooting."
"The interface and the integrations make it so easy to connect to the cloud or to the on-premise environment."
"Being able to filter requests by latency is invaluable, as it provides immediate insight into which endpoints require further analysis and optimization."
"The selection of monitors is a big feature I have been working with."
"Watchdog is a favorite feature among a lot of the devs. It catches things they didn't even know were an issue."
"Datadog is providing efficiency in the products we develop for the wireless device engineering department."
 

Cons

"We have a unique use case because BMC typically sells this solution into enterprises that are deploying it within their IT, versus to a managed services provider like us where we're supporting thousands of customers. Multi-tenancy and the scalability have been challenges along the way, as we've grown... If anything could have gone better as we were ramping this up and adding a lot of volume to it, I would say it's the scalability. That would be one thing that could be improved."
"The dashboards are not good. We have a limited dashboard, and if we want better dashboards, we need to use other solutions like Grafana because the TrueSight dashboards are not good."
"The graphs are extremely limited. We don't have a lot of dashboard options. To make reports and dashboards more useful, we usually need to integrate some dashboard solutions."
"We were somewhat limited in TrueSight due to some of the RBAC controls not quite being what we wanted as far as delegating out administrative privileges for implementation. But because we were able to turn requests around pretty well, that burden wasn't too heavy."
"In our company, we faced some issues with the solution’s application endpoint, IP, and the physical location of the transactions."
"The solution's support service could be better."
"The solution is a little obsolete."
"The solution should improve predicting events and flaws in service. It also needs to improve integration with other systems."
"If there were a more cost-effective manner of deploying the tool, we'd be more likely to adopt it more widely."
"It can be overwhelming for new people as it has a lot of features."
"The more tools that they can build that allow you to run AWX playbooks, or other similar fixes, would benefit clients greatly."
"I would like testing for data in the future."
"Logging is not a great experience."
"We would like to see some versioning system for the Synthetic Tests so that we could have a backup of our tests since they are time-consuming to make and very easy to damage in a moment of error."
"We need more advanced querying against logs."
"A tool as powerful as Datadog is, understandably, going to have a bit of a learning curve, especially for new team members who are unfamiliar with the bevy of features it offers."
 

Pricing and Cost Advice

"Pricing is all volume-driven. I think we were paying between $80 and $85 per license. That's per unit, for a perpetual license. You pay it one time and then, every year, you pay 20 percent of that for annual maintenance and support. But now that we've grown, we've purchased tens of thousands of licenses and the cost per license has gone down to something like less than $30..."
"It is a relatively inexpensive solution."
"We pay license fees of between $150 and $200 per asset. There is an enterprise software license fee, and then you pay a percentage for your maintenance, and then Premier Support. For example, if you buy a two-year license for the product, then the maintenance fee is added to that for two years at X percent a year. Then there's a small fee on top of that for Premier Support..."
"We did a five-year, multimillion dollar deal."
"The only possible additional cost that I can mention, that you might not be aware of, is that it uses Oracle partitioning, if you use Oracle. There are Oracle partitioning fees that go with that."
"Annual licensing amount depends on the customers requirements. Support is an additional fee and there are options for three and five year support."
"The price of BMC TrueSight Operations Management is very high. If there was more flexibility with the sizing of the licensing it would be helpful, especially during the pandemic. We have wanted to expend but the licensing cost is too high."
"Other products are more expensive than BMC TrueSight."
"Datadog does not provide any free plans to use the solution. When I start with a proof of concept it would be sensible to have a free plan to test the tool and check whether it fits the requirements of the project. Before the production stage, it is always good to have a free plan with some limited features, number of requests, or logs."
"It has always scaled for us. Cost scales up too, but that is not necessarily a bad thing. It's reasonable for what they're providing."
"The tool is open-source."
"While it is an expensive product, I would rate the pricing level at four out of five."
"It has a module-based pricing model."
"They prefer monthly subscriptions."
"At my last company, we did see ROI, specifically around response time. We could get to mission critical things that were down and losing revenue on immediately. So, the product paid itself back."
"Sometimes it's very hard to project how much it will cost for the monthly subscription for the next month when you add certain features. Having better visibility of the cost would give a better experience."
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Top Industries

By visitors reading reviews
Financial Services Firm
25%
Computer Software Company
15%
Manufacturing Company
5%
Government
5%
Computer Software Company
14%
Financial Services Firm
14%
Educational Organization
11%
Manufacturing Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about BMC TrueSight Operations Management?
The solution provides visibility to our infrastructure, how it is, the resources we are monitoring, and quick updates when it has any problems. We have integrated it with ServiceNow to open instances.
What is your experience regarding pricing and costs for BMC TrueSight Operations Management?
Though I have no clue about the tool's actual price, I know that it is astronomical.
What needs improvement with BMC TrueSight Operations Management?
Cost is an issue with BMC TrueSight Operations Management. Though I am not responsible for the budget, I know that it is an expensive tool set when used only for event management. The tool's issue ...
Any advice about APM solutions?
There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...
Datadog vs ELK: which one is good in terms of performance, cost and efficiency?
With Datadog, we have near-live visibility across our entire platform. We have seen APM metrics impacted several times lately using the dashboards we have created with Datadog; they are very good c...
Which would you choose - Datadog or Dynatrace?
Our organization ran comparison tests to determine whether the Datadog or Dynatrace network monitoring software was the better fit for us. We decided to go with Dynatrace. Dynatrace offers network ...
 

Also Known As

ProactiveNet, TrueSight Operations Management
No data available
 

Overview

 

Sample Customers

Ensono, Transamerica, Boston Scientific, Park Place Technologies, inContact, TD Ameritrade, PNC Bank
Adobe, Samsung, facebook, HP Cloud Services, Electronic Arts, salesforce, Stanford University, CiTRIX, Chef, zendesk, Hearst Magazines, Spotify, mercardo libre, Slashdot, Ziff Davis, PBS, MLS, The Motley Fool, Politico, Barneby's
Find out what your peers are saying about BMC TrueSight Operations Management vs. Datadog and other solutions. Updated: June 2025.
861,170 professionals have used our research since 2012.