BMC TrueSight Operations Management and Datadog compete in the IT monitoring solutions market. Based on detailed feature comparisons, Datadog holds an upper hand due to its user-friendly interface and extensive integration capabilities, making it highly preferred for cloud environments. TrueSight is noted for its exceptional event management features.
Features: TrueSight offers robust event management, capacity optimization, and integrations with numerous tools via Knowledge Modules. These modules enhance monitoring across IT layers, connecting with a wide array of infrastructure. Datadog excels with user-friendly dashboards, a vast array of third-party integrations, and simple alert creation, catering to diverse environments with ease.
Room for Improvement: TrueSight is considered complex, needing more straightforward deployment and better cloud monitoring. Improved AI capabilities and dashboards are also desired. Datadog is known for being expensive and lacks advanced application-level insights. Better navigation, predictive alerts, and improved documentation are areas for enhancement.
Ease of Deployment and Customer Service: TrueSight typically requires a complex on-premises deployment, demanding extensive technical support. Though BMC's proactive partnership is appreciated, support effectiveness varies. Datadog's cloud deployment is straightforward. Despite generally good customer service, users report occasional support delays and variable quality in response consistency.
Pricing and ROI: TrueSight is seen as a high-cost option with complex licensing leading to significant expenses. However, its comprehensive features can lead to long-term operational cost savings. Datadog's usage-based model can escalate costs rapidly with increased data ingestion, yet provides significant value through its comprehensive monitoring and SaaS model, balancing cost-effectiveness for cloud-focused businesses.
| Product | Market Share (%) |
|---|---|
| Datadog | 9.3% |
| BMC TrueSight Operations Management | 0.8% |
| Other | 89.9% |
| Company Size | Count |
|---|---|
| Small Business | 23 |
| Midsize Enterprise | 6 |
| Large Enterprise | 24 |
| Company Size | Count |
|---|---|
| Small Business | 78 |
| Midsize Enterprise | 42 |
| Large Enterprise | 82 |
BMC TrueSight Operations Management is a solution that delivers end-to-end performance monitoring and event management. It does so by using machine learning, analytics, and AIOps to identify, analyze, and resolve application and infrastructure problems quickly. BMC TrueSight Operations Management also offers automated remediation and ticketing.
BMC TrueSight Operations Management Features
BMC TrueSight Operations Management has many valuable key features. Some of the most useful ones include:
BMC TrueSight Operations Management Benefits
Some of the benefits of using BMC TrueSight Operations Management include:
Reviews from Real Users
Below are some reviews and helpful feedback written by BMC TrueSight Operations Management users.
Mudassir A., Sr. Technical Consultant at a tech services company, says, "The event management part of TrueSight Operations Management, in my experience, is probably the best in the market. You have endless flexibility. You can build your own rules, you have the MRL language, and you can implement any kind of logic on the alerts. It may be correlation, abstraction, or executing something as a result of the alerts. You have almost the whole range of options available for event management using the available customization."
A General Manager - Sales at a tech services company explains, “There are many features that are most valuable in BMC TrueSight Operations Management. First, its proactive monitoring feature is highly developed. BMC TrueSight Operations Management is an intelligent tool that's able to understand day-to-day operations and consistently gives alerts. The alerts are not automatic for some activities, e.g. some alerts are given monthly, while some are given more frequently. The consolidated dashboard where you can enjoy a single pane of glass to look at the full infrastructure from the servers to the VMs, to the clouds, to the application, to the database, to the network devices, including having a topology, and having a tendency map of the topology of key offerings, is also a valuable feature of this solution.”
An Information Systems Computer System Controller at an insurance company states, “The business event manager tool that consolidates detailed information from a single instance of equipment is the most valuable thing for me. It provides support for the business tools and the IT services which come from several systems.”
Datadog is a comprehensive cloud monitoring platform designed to track performance, availability, and log aggregation for cloud resources like AWS, ECS, and Kubernetes. It offers robust tools for creating dashboards, observing user behavior, alerting, telemetry, security monitoring, and synthetic testing.
Datadog supports full observability across cloud providers and environments, enabling troubleshooting, error detection, and performance analysis to maintain system reliability. It offers detailed visualization of servers, integrates seamlessly with cloud providers like AWS, and provides powerful out-of-the-box dashboards and log analytics. Despite its strengths, users often note the need for better integration with other solutions and improved application-level insights. Common challenges include a complex pricing model, setup difficulties, and navigation issues. Users frequently mention the need for clearer documentation, faster loading times, enhanced error traceability, and better log management.
What are the key features of Datadog?
What benefits and ROI should users look for in reviews?
Datadog is implemented across different industries, from tech companies monitoring cloud applications to finance sectors ensuring transactional systems' performance. E-commerce platforms use Datadog to track and visualize user behavior and system health, while healthcare organizations utilize it for maintaining secure, compliant environments. Every implementation assists teams in customizing monitoring solutions specific to their industry's requirements.
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