BMC TrueSight Operations Management and New Relic compete in the IT operations management category. New Relic appears to have the upper hand due to its comprehensive features and user-friendly experience.
What features are offered by BMC TrueSight Operations Management in comparison to New Relic?BMC TrueSight Operations Management offers extensive monitoring capabilities, wide-ranging insights into system performance, and detailed performance analytics. New Relic provides high-level analytics, real-time monitoring, and proactive issue detection.
What areas of improvement can be found in BMC TrueSight Operations Management in comparison to New Relic?BMC TrueSight Operations Management could benefit from simplifying its configuration, enhancing integration with third-party products, and reducing complexity. New Relic could improve in customization options, detailed reporting features, and reducing ongoing costs.
How is the ease of deployment and customer service of BMC TrueSight Operations Management in comparison to New Relic?BMC TrueSight Operations Management presents deployment challenges that often require more time and specialized knowledge and has mixed reviews on customer service responsiveness. New Relic has a straightforward deployment process and reliable customer support.
What setup costs and ROI can be seen with BMC TrueSight Operations Management in comparison to New Relic?BMC TrueSight Operations Management has higher initial setup costs but delivers strong ROI through powerful monitoring capabilities. New Relic, though potentially more expensive on an ongoing basis, provides better value due to its superior features and ease of use, contributing to a favorable ROI.
| Product | Market Share (%) |
|---|---|
| New Relic | 6.0% |
| BMC TrueSight Operations Management | 0.7% |
| Other | 93.3% |
| Company Size | Count |
|---|---|
| Small Business | 23 |
| Midsize Enterprise | 6 |
| Large Enterprise | 24 |
| Company Size | Count |
|---|---|
| Small Business | 64 |
| Midsize Enterprise | 50 |
| Large Enterprise | 60 |
BMC TrueSight Operations Management is a solution that delivers end-to-end performance monitoring and event management. It does so by using machine learning, analytics, and AIOps to identify, analyze, and resolve application and infrastructure problems quickly. BMC TrueSight Operations Management also offers automated remediation and ticketing.
BMC TrueSight Operations Management Features
BMC TrueSight Operations Management has many valuable key features. Some of the most useful ones include:
BMC TrueSight Operations Management Benefits
Some of the benefits of using BMC TrueSight Operations Management include:
Reviews from Real Users
Below are some reviews and helpful feedback written by BMC TrueSight Operations Management users.
Mudassir A., Sr. Technical Consultant at a tech services company, says, "The event management part of TrueSight Operations Management, in my experience, is probably the best in the market. You have endless flexibility. You can build your own rules, you have the MRL language, and you can implement any kind of logic on the alerts. It may be correlation, abstraction, or executing something as a result of the alerts. You have almost the whole range of options available for event management using the available customization."
A General Manager - Sales at a tech services company explains, “There are many features that are most valuable in BMC TrueSight Operations Management. First, its proactive monitoring feature is highly developed. BMC TrueSight Operations Management is an intelligent tool that's able to understand day-to-day operations and consistently gives alerts. The alerts are not automatic for some activities, e.g. some alerts are given monthly, while some are given more frequently. The consolidated dashboard where you can enjoy a single pane of glass to look at the full infrastructure from the servers to the VMs, to the clouds, to the application, to the database, to the network devices, including having a topology, and having a tendency map of the topology of key offerings, is also a valuable feature of this solution.”
An Information Systems Computer System Controller at an insurance company states, “The business event manager tool that consolidates detailed information from a single instance of equipment is the most valuable thing for me. It provides support for the business tools and the IT services which come from several systems.”
New Relic offers real-time application monitoring and insight into performance bottlenecks. Its customizable dashboards and APM integration provide efficient operational support, while server performance alerts ensure quick issue detection.
New Relic provides comprehensive monitoring of application performance, tracking bottlenecks across databases and front-end components. Users employ it for server and infrastructure monitoring, as well as analyzing key metrics such as CPU and memory usage. The solution's ability to integrate with tools like PagerDuty enhances incident management capabilities. However, users have expressed a need for improvements in query language simplicity, more detailed historical insights, and better mobile app monitoring support.
What are New Relic's most important features?In industries like e-commerce and financial services, New Relic supports application performance monitoring to enhance user experience and system reliability. Organizations leverage its insights for optimizing performance, particularly in server operations and infrastructure management. Its ability to monitor API failures through synthetic monitoring is crucial for maintaining high service levels.
We monitor all Application Performance Monitoring (APM) and Observability reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
