BMC TrueSight Operations Management vs New Relic comparison

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Comparison Buyer's Guide
Executive Summary
Updated on Jun 27, 2023

We performed a comparison between New Relic and BMC TrueSight Operations Management based on real PeerSpot user reviews in four categories. After reading all of the collected data, you can find our conclusion below.

  • Ease of Deployment: On the other hand, BMC TrueSight Operations Management's setup process can be affected by the complexity of the environment and infrastructure, and its ease of setup varies depending on the environment. Despite this, BMC TrueSight provides clear instructions and multiple installation options. New Relic can be set up with just a few commands.
  • Features: New Relic provides comprehensive insights into application information, precise alert systems, and thorough monitoring of user behavior and experience. On the other hand, BMC TrueSight Operations Management has a sophisticated proactive monitoring capability, integrated correlation logic, and Helix Innovation Studio for enterprise application development.
  • Pricing: New Relic offers a pricing model that can be seen as either expensive or reasonable, with additional fees for extra features or data ingestion. BMC TrueSight Operations Management has a high price point, but a simple and transparent licensing model based on the number of devices. Despite this, the solution is still considered affordable for companies of all sizes.
  • Service and Support: New Relic's customer service has mixed reviews, while documentation availability is generally well-regarded. On the other hand, BMC TrueSight Operations Management's support is rated as satisfactory, but some customers have concerns about the product knowledge and response time of their L1 and L2 support teams.

Comparison Results: New Relic offers better network monitoring, longer historical data retention, improved error debugging and log correlation, and better dashboard customization and access management. It also has a simpler user interface, easier setup process, and more straightforward pricing. While BMC TrueSight Operations Management has some valuable features, it needs improvement in several areas, including deeper application monitoring, better cloud monitoring, and more powerful reporting dashboards. 

To learn more, read our detailed BMC TrueSight Operations Management vs. New Relic Report (Updated: September 2023).
734,678 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
"The initial setup of BMC TrueSight Operations Management was easy.""BMC TrueSight Operations Management is easily scalable.""I use the solution to monitor servers, databases, Windows, Linux, and web services.""The most valuable feature of BMC TrueSight Operations Management is the dashboard presentation server.""The most valuable features of BMC TrueSight Operations Management are the blackouts and event management.""It is a scalable solution.""The most valuable features of the solution are alert management, alert generation, and event management.""I like everything about this tool. I recommend this solution to anyone looking for a standalone solution with high availability meaning that can be used depending on the customers requirements."

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"The most valuable feature of New Relic is its ease of use.""The synthetic alert is the most valuable feature in New Relic APM. I also like the time travel feature and find traceability useful in the solution. New Relic APM also has good response times.""The versatility of the solution is its most valuable feature.""What I like best about New Relic APM is its user interface because it's simple. The most valuable feature of New Relic APM is end-to-end monitoring.""New features are added often.""It has helped my organization to dive deeper into the application using the APM module is very helpful.""It is easier to create new dashboards in the New Relic interface, and it is also easier to query if when I want to monitor a different parameter or time duration on my dashboard.""The tool's most valuable features were APM and core reliability. We get alerts whenever an anomaly is detected. The solution is very friendly."

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"The solution could improve its price.""Application performance management (APM) is an area with certain shortcomings in the solution that needs improvement. I""The solution's support service could be better.""The UI for the end users could be improved and more flexible than it is now.""The stability of BMC TrueSight Operations Management needs improvement. My organization's infrastructure is vast and implemented based on BMC recommendations, but the solution needs to be optimized for large-capacity infrastructure.""In our company, we faced some issues with the solution’s application endpoint, IP, and the physical location of the transactions.""BMC TrueSight Operations Management could use some enhancements in the application visibility tools.""It would be better if the initial setup and deployment were more straightforward."

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"In the next release, I'd like to see a better pricing structure.""The solution only supports the cloud platform and not on-premises.""I haven't come across any features that are lacking.""New Relic APM is a good tool, and it has a database of failures, but it could use a list of customer-specific failures. New Relic APM should be able to give my company advanced analytics through AI.""The scalability can be improved.""The solution needs to have staging.""The customization of the start and end time is kind of cool.""One thing that we noticed was that historical information was only for a limited period, which was not helpful in certain scenarios. For example, if I want to size my system for an event for New Year or Christmas season based on the historical data, I won't be able to find the historical data. Currently, the data is limited to three months. It would be helpful if they can provide historical data for a longer duration so that we can plan our system accordingly."

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Pricing and Cost Advice
  • "BMC TrueSight Operations Management is not on the cheaper side, but its pricing is on a case by case basis. Its licensing model is simple and based on the number of devices."
  • "Annual licensing amount depends on the customers requirements. Support is an additional fee and there are options for three and five year support."
  • "They have changed the licensing fees."
  • "The solution is based on endpoints and knowledge models which can be costly."
  • "It is a relatively inexpensive solution."
  • "Other products are more expensive than BMC TrueSight."
  • More BMC TrueSight Operations Management Pricing and Cost Advice →

  • "The price of the solution could be less expensive. You have to pay a lot for each user. There is an additional cost for extra features."
  • "This is an expensive tool."
  • "The price of New Relic APM could be less expensive. We are using the New Relic APM pro account and it is more costly. When compared to competitors the solution's pricing should be much more realistic."
  • "If I remember it correctly, the pricing was based on the core, and the monthly subscription used to cost us $1,500 or $2,000. We had pre-prod and production services. Costing was different for pre-prod and production. For pre-prod, it was 40% less than the production service cost. It was a combined package."
  • "This solution required a license and it is better than some other competitors."
  • "The solution is less expensive than AppNeta."
  • "We feel it's a little bit pricey."
  • "The pricing is fine."
  • More New Relic Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:The most valuable features of the solution are alert management, alert generation, and event management.
    Top Answer:The pricing depends on the requirements of the customers and the additional functionalities they need. The product is suitable for enterprise customers, not for SMEs. The tool is very flexible with… more »
    Top Answer:Application performance management (APM) is an area with certain shortcomings in the solution that needs improvement. If I were to describe what is wrong with the solution, I would have to state that… more »
    Top Answer:There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra… more »
    Top Answer:It allows the restriction of privileges and control of users.
    Top Answer:The solution only supports the cloud platform and not on-premises. Therefore, they should assess supporting the licensing on-premises as well.
    Average Words per Review
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    Also Known As
    ProactiveNet, TrueSight Operations Management
    New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM
    Learn More

    BMC TrueSight Operations Management is a solution that delivers end-to-end performance monitoring and event management. It does so by using machine learning, analytics, and AIOps to identify, analyze, and resolve application and infrastructure problems quickly. BMC TrueSight Operations Management also offers automated remediation and ticketing.

    BMC TrueSight Operations Management Features

    BMC TrueSight Operations Management has many valuable key features. Some of the most useful ones include:

    • TrueSight Smart Reporting
    • Broad monitoring capabilities
    • Hundreds of integrations
    • Event grouping
    • Proactive alerts
    • Incident tickets
    • Cause analysis
    • Automated log analysis

    BMC TrueSight Operations Management Benefits

    Some of the benefits of using BMC TrueSight Operations Management include:

    • Detects performance issues: BMC TrueSight Operations Management helps you detect and address performance abnormalities before they impact your organization.
    • Beneficial for IT teams: Since BMC TrueSight Operations Management automatically learns the behavior of your infrastructure, it is able to alert you when specific behaviors require attention, helping IT departments focus on other pressing priorities.
    • Cost efficient: BMC TrueSight Operations Management will save your company money by eliminating the need to manage thousands of traditional, static thresholds for event generation.
    • Reduces manual tasks: BMC TrueSight Operations Management minimizes the need to manually define, configure, and maintain correlation rules and policies.
    • Fewer false alarms: With BMC TrueSight Operations Management, the number of false alarms and associated incidents decreases drastically.

    Reviews from Real Users

    Below are some reviews and helpful feedback written by BMC TrueSight Operations Management users.

    Mudassir A., Sr. Technical Consultant at a tech services company, says, "The event management part of TrueSight Operations Management, in my experience, is probably the best in the market. You have endless flexibility. You can build your own rules, you have the MRL language, and you can implement any kind of logic on the alerts. It may be correlation, abstraction, or executing something as a result of the alerts. You have almost the whole range of options available for event management using the available customization."

    A General Manager - Sales at a tech services company explains, “There are many features that are most valuable in BMC TrueSight Operations Management. First, its proactive monitoring feature is highly developed. BMC TrueSight Operations Management is an intelligent tool that's able to understand day-to-day operations and consistently gives alerts. The alerts are not automatic for some activities, e.g. some alerts are given monthly, while some are given more frequently. The consolidated dashboard where you can enjoy a single pane of glass to look at the full infrastructure from the servers to the VMs, to the clouds, to the application, to the database, to the network devices, including having a topology, and having a tendency map of the topology of key offerings, is also a valuable feature of this solution.”

    An Information Systems Computer System Controller at an insurance company states, “The business event manager tool that consolidates detailed information from a single instance of equipment is the most valuable thing for me. It provides support for the business tools and the IT services which come from several systems.”

    New Relic is a versatile tool that can be customized to fit the needs of different organizations. Its primary use cases include performance monitoring, time series analysis, infrastructure monitoring, synthetic monitoring of APIs, and providing insight into UI performance. New Relic APM is a popular application monitoring tool that provides in-depth observability of an application's performance, including database queries, website response times, and page load times. 

    The solution provides clear information and a complete picture of what is happening in the organization's system, allowing for easy monitoring of servers and providing value in code detection and resolution and user experience metrics.

    Learn more about BMC TrueSight Operations Management
    Learn more about New Relic
    Sample Customers
    Ensono, Transamerica, Boston Scientific, Park Place Technologies, inContact, TD Ameritrade, PNC Bank
    World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club
    Top Industries
    Financial Services Firm35%
    Comms Service Provider18%
    Healthcare Company12%
    Manufacturing Company12%
    Financial Services Firm18%
    Computer Software Company14%
    Manufacturing Company6%
    Financial Services Firm24%
    Computer Software Company16%
    Media Company9%
    Educational Organization29%
    Financial Services Firm14%
    Computer Software Company11%
    Manufacturing Company5%
    Company Size
    Small Business42%
    Midsize Enterprise13%
    Large Enterprise46%
    Small Business18%
    Midsize Enterprise9%
    Large Enterprise73%
    Small Business35%
    Midsize Enterprise29%
    Large Enterprise35%
    Small Business14%
    Midsize Enterprise36%
    Large Enterprise50%
    Buyer's Guide
    BMC TrueSight Operations Management vs. New Relic
    September 2023
    Find out what your peers are saying about BMC TrueSight Operations Management vs. New Relic and other solutions. Updated: September 2023.
    734,678 professionals have used our research since 2012.

    BMC TrueSight Operations Management is ranked 11th in Application Performance Monitoring (APM) and Observability with 16 reviews while New Relic is ranked 3rd in Application Performance Monitoring (APM) and Observability with 34 reviews. BMC TrueSight Operations Management is rated 7.6, while New Relic is rated 8.2. The top reviewer of BMC TrueSight Operations Management writes "It improves VM load and has good documentation with easy-to-follow steps on how to set it up, but it has room for improvement in terms of scalability and stability". On the other hand, the top reviewer of New Relic writes "Provides a complete picture of what's happening and has an accurate alert mechanism". BMC TrueSight Operations Management is most compared with BMC Helix Monitor, ServiceNow IT Operations Management, Dynatrace, Splunk Enterprise Security and SolarWinds Server and Application Monitor, whereas New Relic is most compared with Dynatrace, Datadog, Azure Monitor and Elastic Observability. See our BMC TrueSight Operations Management vs. New Relic report.

    See our list of best Application Performance Monitoring (APM) and Observability vendors, best IT Infrastructure Monitoring vendors, and best AIOps vendors.

    We monitor all Application Performance Monitoring (APM) and Observability reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.