"There are many valuable features in New Relic APM. We developed some software applications and we are able to monitor the errors very easily. Their log security retention is very good."
"The most valuable feature is application monitoring."
"The monitoring so far has been good and we are happy with it."
"We like the performance of the product."
"The most valuable feature is the ability to receive in-depth information about applications. It can detect a lot of important information."
"Working with the solution is very easy. It's user-friendly."
"The VPN is one of the solution's most valuable features for us."
"It does everything we wanted it to do."
"The most valuable features are the rich reports, high performance, and the look and feel of the WebEx webpage are very good."
"I like the deep-dive detail and end-user metrics data. The synthetic monitor is the best one. The best point of the new one is that there's no need for configuration. You can inject the Java script and start to change major developments in the application. This is a good approach, and we received all the data using this."
"The event management part of TrueSight Operations Management, in my experience, is probably the best in the market. You have endless flexibility. You can build your own rules, you have the MRL language, and you can implement any kind of logic on the alerts. It may be correlation, abstraction, or executing something as a result of the alerts. You have almost the whole range of options available for event management using the available customization."
"BMC TrueSight Operations Management is easily scalable."
"I like everything about this tool. I recommend this solution to anyone looking for a standalone solution with high availability meaning that can be used depending on the customers requirements."
"It is a stable solution."
"I like the event management part."
"The solution has a very good business event manager tool."
"We like the on-premises platform and the horizontal scalability."
"Having OneAgent is the most valuable feature of Dyantrace, as well as the monitoring."
"The visibility that it provides is most valuable."
"The deployment itself is very easy and straightforward."
"The solution can be deployed quickly on-prem. Once it's deployed, you can use discovery and review the process and service on this application."
"If you look in the APM sector, it is a very nice package to install."
"Once you are trained on the solution, it's easy to navigate. It's got very good documentation and training offerings."
"The agent deployment is the most valuable. You don't need to do any configuration. You just deploy the agents, and it can automatically detect your infrastructure. That was the greatest feature that we saw in Dynatrace. If there is any database, it can detect it automatically and present everything to you."
"New Relic APM could improve error debugging and the correlation with the logs. We are receiving some alerts or alarms but we need to correlate with the error log, but it is difficult if it is more than seven months retention period, it is hard to trace. We need this especially for getting historical information."
"There has been some problem with the agent, and it is just not working well. It is not able to record information with the application server. They have been able to fix the issue, but it took quite a long time. This is the main issue in the APM products and also in New Relic. The mobile application monitoring has been pretty difficult to set up and also quite expensive. It should be a little bit easier and cheaper. Because it is pretty difficult and expensive, many customers don't take it."
"How granular I could go down at looking at certain data, especially related to the operations, is limited."
"It is very difficult to award the service level cycles at an endpoint level."
"New Relic APM can improve the information when we dig deeper to check a problem. There should be more detailed information provided."
"It would be nice if there were pre-made dashboards."
"The older view is much better than the new view that they have. We'd like to go back to that previous version. The user interface just isn't as nice as it used to be."
"The solution could improve by having more network monitoring features, such as for all the infrastructure."
"The graphs are extremely limited. We don't have a lot of dashboard options. To make reports and dashboards more useful, we usually need to integrate some dashboard solutions."
"This solution is lacking in application monitoring features. Technical support for this solution also needs improvement, particularly in product knowledge and response time."
"It's too complex, too many servers are required, there are too many different components in the solution, and a lot of agents are required."
"I would like them to improve the deep-dive details, tracing, and data agents in this product. We have EUEM, an end-user experience monitoring appliance. This one's quicker than the current one, and reporting side and filtration side are very bad. There are many details we look at and explain what we receive information in the current one, but we cannot have historical data like we do with EUEM. We cannot have a powerful point to look for specific traffic from a specific application and a specific browser. We don't have it in the new one. The current BMC also needs to add the thing that control versions."
"The UI for the end users could be improved and more flexible than it is now."
"The solution is overly complex."
"The pricing could be better."
"There are some small limitations with this tool in terms of reporting dashboards that fit all of the requirements of the individual customer."
"I would love to see Dynatrace get more involved in the security realm. I get badgered by so many endpoint protection companies. It seems like a natural fit to me, that Dynatrace should be playing in that space."
"The solution could improve by allowing more dashboards customization. This would allow us to monitor the metric better."
"I think they're working on even more integration from external third party input, but that is ongoing. So the faster it's there the better. Clock monitoring is one of these areas where improvements can be made."
"I would like to see income monitoring for the servers and infrastructure monitoring."
"An area for improvement would be security. In the next release, I'd like to see more network-centric capabilities - Dynatrace is good at the network level, but I have to leverage other network solutions and integrate with them, but a holistic approach including the network as a one-stop-shop would be great."
"The user interface for the management functions is not particularly intuitive for even the most common features."
"They're doing vulnerability assessments of the application stack by using OneAgent. It's a never-ending story if you are trying to be sure your application is also secure."
"Infrastructure monitoring could be improved."
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BMC TrueSight Operations Management is ranked 6th in AIOps with 10 reviews while Dynatrace is ranked 1st in AIOps with 36 reviews. BMC TrueSight Operations Management is rated 8.6, while Dynatrace is rated 8.8. The top reviewer of BMC TrueSight Operations Management writes "Monitors a mix of on-prem and cloud, and predictive alerts help maintain availability". On the other hand, the top reviewer of Dynatrace writes "Gives us very deep visibility into both user actions and systems interactions, including a view inside containers". BMC TrueSight Operations Management is most compared with BMC Helix Monitor, Splunk, Zabbix, AppDynamics and Broadcom DX Application Performance Management, whereas Dynatrace is most compared with Datadog, AppDynamics, Splunk, Azure Monitor and ThousandEyes. See our BMC TrueSight Operations Management vs. Dynatrace report.
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