BMC TrueSight and Dynatrace are leading solutions in IT operations management, competing in the IT operations domain by offering diverse features. Dynatrace holds an advantage with its application performance management and real user monitoring capabilities.
Features: BMC TrueSight is known for its integrated platform and event management, offering seamless tool integration, rule-based alert routing, and extensive monitoring across various technologies. It provides a single pane of glass for comprehensive IT infrastructure management. TrueSight's Knowledge Modules enhance monitoring and troubleshooting of diverse assets. Dynatrace shines in application performance management with PurePath technology for detailed transaction tracing and AI-driven problem resolution. Its auto-discovery of system components and detailed root cause analysis, along with predictive analytics, deliver robust application-level insights.
Room for Improvement: BMC TrueSight can be complex and require significant hardware and expertise for implementation. Users suggest a more straightforward setup, improved reporting processes, and enhanced AI capabilities. Dynatrace needs improvement in network performance monitoring to become a more comprehensive solution. Its complex pricing model and challenging configuration also need refinement. Both products could improve ease of use and integration with newer technologies.
Ease of Deployment and Customer Service: BMC TrueSight is typically deployed on-premises or in private clouds, making it suited for organizations preferring self-hosted solutions. Its deployment is resource-intensive and demands significant expertise, though customer service is generally positive despite occasional delays. Dynatrace offers flexibility with hybrid and public cloud support, favoring rapid deployment and easy integration. While its customer service is well-regarded, users suggest faster support resolutions.
Pricing and ROI: Both BMC TrueSight and Dynatrace are premium solutions with high costs, justified by their comprehensive features. BMC TrueSight's endpoint-based pricing offers transparency and flexibility for enterprises, providing significant ROI through reduced IT operational costs. Dynatrace's consumption-based pricing can be complex and expensive, yet it reflects its advanced features and AI capabilities. Both offer considerable operational savings if costs are managed against business needs.
Using Dynatrace directly improved application uptime and reduced customer impacting incidents.
ROI is hard to specify; however, incidents like impending ransomware attacks highlight its value, though those are exceptional events.
Save money by identifying problems, thereby reducing monetary losses on their application side.
I would rate their technical support a nine out of ten.
They have a good reputation, and the support is commendable.
The technical support from Dynatrace is excellent.
Whenever we faced any issues, we could get timely resolution from their support.
If it's an enterprise, increasing the number of instances doesn’t pose problems.
It is a powerful tool and helped us to reduce customer downtime and increase work efficiency.
The scalability of Dynatrace is very significant, especially considering the current improvements in their features.
Generally, all are stable at ninety-nine point nine nine percent, but if the underlying infrastructure is not deployed correctly, stability may be problematic.
There have been no stability issues with Dynatrace.
Dynatrace is a SaaS product with frequent agent management updates.
There are some complexities with deployment that could be improved in BMC TrueSight.
The definition of enterprise is loosely used, however, from a holistic security perspective, including infrastructure, network, ports, software, applications, transactions, and databases, there are areas lacking, especially in network monitoring tools.
I'm specifically looking at AIOps and how we can monitor AIOps-related things, considering we have LLMs and all that stuff.
They have been the pioneers from inception, and they remain at the top of the Gartner chart.
BMC TrueSight licensing costs are on the more expensive side.
Dynatrace is known to be costly, which delayed its integration into our system.
If setting up in a large scale environment, it is overwhelming because it is expensive.
The cost can be controlled from our side, and it is very transparent with Dynatrace regarding DPS and licensing.
Automated root cause analysis and predictive capabilities are powerful features that assist in resource utilization and capacity planning.
The integration with Power BI for generating detailed reports is a standout feature.
Dynatrace's AI-driven Davis engine absolutely helps identify performance issues by showing root cause analysis for us up to 200%; whatever is integrated, if it is visible, it can stitch and show.
Dynatrace links compute with services and services with code and other components.
| Product | Market Share (%) |
|---|---|
| Dynatrace | 7.4% |
| BMC TrueSight | 0.9% |
| Other | 91.7% |
| Company Size | Count |
|---|---|
| Small Business | 24 |
| Midsize Enterprise | 6 |
| Large Enterprise | 24 |
| Company Size | Count |
|---|---|
| Small Business | 78 |
| Midsize Enterprise | 50 |
| Large Enterprise | 297 |
BMC TrueSight offers extensive event management and seamless integration, providing comprehensive monitoring across varied infrastructures through its centralized console and Knowledge Modules.
BMC TrueSight delivers robust event management capabilities with seamless integration and comprehensive monitoring of diverse infrastructures. Its single console simplifies management, offering automated triage for standardized alerts, enhancing efficiency. Knowledge Modules support services from hardware to cloud, while proactive monitoring and capacity optimization enhance customization. It efficiently supports mixed environments by providing detailed insights and intelligently routing alerts to reduce noise. While improvements are needed in deployment, integration, AI, automation, reporting, and complexity reduction, it still meets diverse operational needs effectively.
What are BMC TrueSight's key features?
What benefits and ROI should users seek in BMC TrueSight?
BMC TrueSight is widely used in performance and availability monitoring for infrastructure and applications, supporting the monitoring of servers, databases, networks, and IT environments. It is implemented to improve management and reduce downtime, serving needs in data centers and cloud services. Organizations leverage it for event management, comprehensive data center monitoring, and cloud services, using its capabilities for alerting, ticket creation, troubleshooting, and compliance, enhancing operational efficiency globally.
Dynatrace is an AI-powered software intelligence monitoring platform that accelerates digital transformation and simplifies cloud complexities. Dynatrace is an entirely automated full-stack solution that provides data and answers about the performance of your applications and deep insight into every transaction throughout every application, including the end-user experience. By modernizing and automating enterprise cloud operations, users can deliver an optimal digital experience with higher quality software to customers faster.
Dynatrace offers an all-in-one automated artificial intelligence solution that brings together application performance, cloud and infrastructure, and digital experience monitoring. Dynatrace accelerates performance-driven results through operations, development, and business teams with a shared metrics platform. In addition, users are provided a full-stack monitoring experience with three patented technologies:
What does Dynatrace offer?
Dynatrace redefines how organizations monitor their digital ecosystems. The solution offers:
Reviews from Real Users
Dynatrace is the only solution that provides answers to organizations based on deep insight into each user, transaction, and organization's environment.
Barry P., a managing performance engineer at Medica Health Plans, writes, "With Dynatrace, we have synthetic checks and real-user monitoring of all of our websites, places where members and providers can interact with us over the web. We monitor the response times of those with Dynatrace, and it's all integrated into one place."
A consultant at a tech service company notes, "A feature that's one of the highlights of Dynatrace is the AI. The second most valuable feature is OneAgent. Between infrastructures, applications, operating systems, you can deploy with just a single agent and can practically install and forget about it."
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