BMC TrueSight Operations Management vs Dynatrace comparison

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Comparison Buyer's Guide
Executive Summary

We performed a comparison between BMC TrueSight Operations Management and Dynatrace based on real PeerSpot user reviews.

Find out in this report how the two AIOps solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
To learn more, read our detailed BMC TrueSight Operations Management vs. Dynatrace Report (Updated: November 2022).
654,658 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"The most valuable feature is application monitoring.""We like the performance of the product.""It does everything we wanted it to do.""To me, the most valuable feature of New Relic APM is the traceability, mainly based on the time travel method, so you get the overall response time, which is pretty helpful for developers and ADR techs looking into issues on a deeper level. New Relic APM is a very good, tailor-made solution.""The stability of New Relic APM is very good.""The monitoring so far has been good and we are happy with it.""Working with the solution is very easy. It's user-friendly.""The breakdown of the response time of different components and getting in-depth details of the slow component are the most valuable features. It is easy to use, and it gets the job done."

More New Relic APM Pros →

"The most valuable features are the rich reports, high performance, and the look and feel of the WebEx webpage are very good.""I like the deep-dive detail and end-user metrics data. The synthetic monitor is the best one. The best point of the new one is that there's no need for configuration. You can inject the Java script and start to change major developments in the application. This is a good approach, and we received all the data using this.""The event management tool builds correlation logic and protection algorithms into a field of events that is valuable when a data center goes down.""BMC TrueSight Operations Management is easily scalable.""It is a stable solution.""The most valuable features of BMC TrueSight Operations Management are the blackouts and event management.""I like the event management part.""The solution has a very good business event manager tool."

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"A feature that's one of the highlights of Dynatrace is the AI. The second most valuable feature is OneAgent. Between infrastructures, applications, operating systems, you can deploy with just a single agent and can practically install and forget about it.""Dynatrace is stable.""The agent deployment is the most valuable. You don't need to do any configuration. You just deploy the agents, and it can automatically detect your infrastructure. That was the greatest feature that we saw in Dynatrace. If there is any database, it can detect it automatically and present everything to you.""The solution is amazing, it does well when you need to use it.""Smartscape is a valuable feature. They also have a technology named PurePath. PurePath is the distributed tracing data.""It is a very good APM tool. There is a lot of thorough scanning of services and applications. It has got great monitoring features.""It helps to improve code efficiency and has quicker performance analysis.""Dynatrace helped us with root cause analysis of poor performing components of our applications."

More Dynatrace Pros →

Cons
"It would be nice if there were pre-made dashboards.""It is very difficult to award the service level cycles at an endpoint level.""There has been some problem with the agent, and it is just not working well. It is not able to record information with the application server. They have been able to fix the issue, but it took quite a long time. This is the main issue in the APM products and also in New Relic. The mobile application monitoring has been pretty difficult to set up and also quite expensive. It should be a little bit easier and cheaper. Because it is pretty difficult and expensive, many customers don't take it.""Documentation could be improved in New Relic APM, so users would have more clarity on configuring the dashboard. If New Relic gave better guidelines, users would find it easier to understand the metrics and features of New Relic APM. Another area for improvement is integration with Kubernetes. Currently, the process isn't user-friendly. It's challenging and lacks documentation for users to understand how to integrate New Relic APM with Kubernetes quickly. With multiple levels of Kubernetes dockers and other DBs on different clouds, it's tricky to gather all into New Relic APM on a single dashboard. What I'd like to see in the next version of New Relic APM is a single dashboard where you can easily view which applications fall under specific APMs. If there's a search feature where you can type in a keyword to find out if an APM is related to a particular application, that would be great.""The solution could improve by having more network monitoring features, such as for all the infrastructure.""I would like the ability to set up certain dummy accounts and do the actual things that the customer is doing, without impacting the production environment.""We would like a dashboard feature to be created for this product. This would allow us to monitor both the front and back-end of our UIs performance, and then report on it.""One thing that we noticed was that historical information was only for a limited period, which was not helpful in certain scenarios. For example, if I want to size my system for an event for New Year or Christmas season based on the historical data, I won't be able to find the historical data. Currently, the data is limited to three months. It would be helpful if they can provide historical data for a longer duration so that we can plan our system accordingly."

More New Relic APM Cons →

"BMC TrueSight Operations Management could improve the reporting.""The graphs are extremely limited. We don't have a lot of dashboard options. To make reports and dashboards more useful, we usually need to integrate some dashboard solutions.""BMC TrueSight Operations Management could use some enhancements in the application visibility tools.""This solution is lacking in application monitoring features. Technical support for this solution also needs improvement, particularly in product knowledge and response time.""It would be better if the initial setup and deployment were more straightforward.""The pricing could be better.""There are some small limitations with this tool in terms of reporting dashboards that fit all of the requirements of the individual customer.""The UI for the end users could be improved and more flexible than it is now."

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"They could also, develop an observability platform where you could have the ability to inject events, locks, and traces.""The flexibility when it comes to integrating with other tools is very low.""The solution could improve on integration, cloud services, and making the configuration less difficult.""When it comes to monitoring, we did the integration with VMware vCenter, and we were able to see some good stuff. The VMware vCenter integration was really great, but what we really missed was the integration with the network management stuff such as Cisco ACI. We wanted to see integration in that area, but it was not provided by Dynatrace. So, the main feature for us is integration with things like Cisco ACI. If they can bring that one in, with vCenter in there, it would be a total solution. It would be absolutely incomparable to anything else in the market.""It would help if Dynatrace allowed more features that work with metrics like Grafana or New Relic.""Support for cloud-based environments needs to be improved.""I would like to see income monitoring for the servers and infrastructure monitoring.""We'd like it to be more user-friendly, which, in our case, might be a big ask as we have a fairly complex environment."

More Dynatrace Cons →

Pricing and Cost Advice
  • "The price was one of the reasons we chose this solution."
  • "The price of the solution could be less expensive. You have to pay a lot for each user. There is an additional cost for extra features."
  • "This is an expensive tool."
  • "The price of New Relic APM could be less expensive. We are using the New Relic APM pro account and it is more costly. When compared to competitors the solution's pricing should be much more realistic."
  • "If I remember it correctly, the pricing was based on the core, and the monthly subscription used to cost us $1,500 or $2,000. We had pre-prod and production services. Costing was different for pre-prod and production. For pre-prod, it was 40% less than the production service cost. It was a combined package."
  • "The pricing is fine."
  • "I think the pricing is reasonable."
  • More New Relic APM Pricing and Cost Advice →

  • "The price of BMC TrueSight Operations Management is very high. If there was more flexibility with the sizing of the licensing it would be helpful, especially during the pandemic. We have wanted to expend but the licensing cost is too high."
  • "BMC TrueSight Operations Management is not on the cheaper side, but its pricing is on a case by case basis. Its licensing model is simple and based on the number of devices."
  • "Annual licensing amount depends on the customers requirements. Support is an additional fee and there are options for three and five year support."
  • "They have changed the licensing fees."
  • "The solution is based on endpoints and knowledge models which can be costly."
  • More BMC TrueSight Operations Management Pricing and Cost Advice →

  • "We have a three-year contract. We have 30 licenses for the full stack and 3 licenses for the DEM unit."
  • "There is a license cost, which is obviously more expensive than an open-source solution, but for the return on investment from what you get from it, it's a great investment. Of course, it could always be cheaper."
  • "Financially Dynatrace was a lot more expensive than AppDynamics."
  • "The price of the solution is expensive."
  • "The price range is quite high."
  • "Its price is quite high. Although it is worth it, it would be better if its price is reduced. They base their prices around licensing. Their prices are based on agent licensing and consumption licensing. Both of these can be a bit cheaper, but if they are the best in the market, as I consider them to be, I assume that their prices will be higher. They are delivering the product for that price."
  • "We asked for a three-year license, and the price was quite good."
  • "It's expensive."
  • More Dynatrace Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:There are many factors and we know little about your requirements (size of org, technology stack, management systems… more »
    Top Answer:To me, the most valuable feature of New Relic APM is the traceability, mainly based on the time travel method, so you… more »
    Top Answer:Documentation could be improved in New Relic APM, so users would have more clarity on configuring the dashboard. If New… more »
    Top Answer:The solution is based on endpoints and knowledge models which can get costly. Pricing is a little bit high so I rate it… more »
    Top Answer:BMC TrueSight Operations Management could improve the reporting.
    Top Answer:The key is to have a holistic view over the complete infrastructure, the ones you have listed are great for APM if you… more »
    Top Answer:While the environment does matter in the selection of an APM tool, I prefer to use Dynatrace to manage the entire stack… more »
    Top Answer:Our organization ran comparison tests to determine whether the Datadog or Dynatrace network monitoring software was the… more »
    Comparisons
    Also Known As
    New Relic Mobile
    ProactiveNet, TrueSight Operations Management
    Learn More
    Overview

    New Relic invented cloud APM for application engineers. Today it is a leader in observability and source of truth for all engineers to make decisions with data across their entire software stack and the software life cycle.

    There are an estimated 25 million engineers in the world across more than 25 distinct functions. As every company becomes a software company, engineers are using New Relic to gather real-time insights and trending data about the performance of their software so they can be more resilient and deliver exceptional customer experiences. Only New Relic provides an all-in-one platform that is built and sold as a unified experience. With New Relic, customers get access to a secure telemetry cloud for all metrics, events, logs, and traces; powerful full-stack analysis tools; and predictable user-based pricing. New Relic has also curated one of the industry’s largest ecosystems of open source integrations, making it easy for every engineer to get started with observability and use New Relic alongside their other favorite applications.

    Reviews from Real Users

    “To me, the most valuable feature of New Relic APM is the traceability, mainly based on the time travel method, so you get the overall response time, which is pretty helpful for developers and ADR techs looking into issues on a deeper level. “ - Sreenivasula M., Sr. Engineer of Quality Assurance at a tech consulting company.

    The alert mechanism is quite accurate when something goes wrong in your system. For example, if you have hundreds of APIs on your server, and any of the APIs is not performing well, you get an alert. When there is a drop or change in the threshold value, the beauty of New Relic is that within a fraction of seconds, all the stakeholders who are configured in the New Relic system will get an alert. That's one good thing.” - A PeerSpot user who is a Middleware Specialist at a tech services company.

    BMC TrueSight Operations Management is a solution that delivers end-to-end performance monitoring and event management. It does so by using machine learning, analytics, and AIOps to identify, analyze, and resolve application and infrastructure problems quickly. BMC TrueSight Operations Management also offers automated remediation and ticketing.

    BMC TrueSight Operations Management Features

    BMC TrueSight Operations Management has many valuable key features. Some of the most useful ones include:

    • TrueSight Smart Reporting
    • Broad monitoring capabilities
    • Hundreds of integrations
    • Event grouping
    • Proactive alerts
    • Incident tickets
    • Cause analysis
    • Automated log analysis

    BMC TrueSight Operations Management Benefits

    Some of the benefits of using BMC TrueSight Operations Management include:

    • Detects performance issues: BMC TrueSight Operations Management helps you detect and address performance abnormalities before they impact your organization.
    • Beneficial for IT teams: Since BMC TrueSight Operations Management automatically learns the behavior of your infrastructure, it is able to alert you when specific behaviors require attention, helping IT departments focus on other pressing priorities.
    • Cost efficient: BMC TrueSight Operations Management will save your company money by eliminating the need to manage thousands of traditional, static thresholds for event generation.
    • Reduces manual tasks: BMC TrueSight Operations Management minimizes the need to manually define, configure, and maintain correlation rules and policies.
    • Fewer false alarms: With BMC TrueSight Operations Management, the number of false alarms and associated incidents decreases drastically.

    Reviews from Real Users

    Below are some reviews and helpful feedback written by BMC TrueSight Operations Management users.

    Mudassir A., Sr. Technical Consultant at a tech services company, says, "The event management part of TrueSight Operations Management, in my experience, is probably the best in the market. You have endless flexibility. You can build your own rules, you have the MRL language, and you can implement any kind of logic on the alerts. It may be correlation, abstraction, or executing something as a result of the alerts. You have almost the whole range of options available for event management using the available customization."

    A General Manager - Sales at a tech services company explains, “There are many features that are most valuable in BMC TrueSight Operations Management. First, its proactive monitoring feature is highly developed. BMC TrueSight Operations Management is an intelligent tool that's able to understand day-to-day operations and consistently gives alerts. The alerts are not automatic for some activities, e.g. some alerts are given monthly, while some are given more frequently. The consolidated dashboard where you can enjoy a single pane of glass to look at the full infrastructure from the servers to the VMs, to the clouds, to the application, to the database, to the network devices, including having a topology, and having a tendency map of the topology of key offerings, is also a valuable feature of this solution.”

    An Information Systems Computer System Controller at an insurance company states, “The business event manager tool that consolidates detailed information from a single instance of equipment is the most valuable thing for me. It provides support for the business tools and the IT services which come from several systems.”


    Dynatrace is an AI-powered software intelligence monitoring platform that accelerates digital transformation and simplifies cloud complexities. Dynatrace is an entirely automated full-stack solution that provides data and answers about the performance of your applications and deep insight into every transaction throughout every application, including the end-user experience. By modernizing and automating enterprise cloud operations, users can deliver an optimal digital experience with higher quality software to customers faster.

    Dynatrace offers an all-in-one automated artificial intelligence solution that brings together application performance, cloud and infrastructure, and digital experience monitoring. Dynatrace accelerates performance-driven results through operations, development, and business teams with a shared metrics platform. In addition, users are provided a full-stack monitoring experience with three patented technologies:

    • Smartscape - visualization mechanism that maps the totality of everything working in your environment and detects any casual dependencies between your applications, processes, websites, services, hosts, cloud infrastructure, and networks.

    • OneAgent - a technology that analyzes, gathers ,and unifies all business performance metrics throughout every layer of your technology stack.

    • PurePath Technology - code-level context and timings are captured from the mainframe to the cloud for all end-to-end transactions.

    What does Dynatrace offer?

    Dynatrace redefines how organizations monitor their digital ecosystems. The solution offers:

    • Cloud Automation: With AI engine Davis®, users can see the exact reason for problems and facilitate quick auto-remediation and intelligent cloud orchestration.

    • Application Security: With automated application vulnerability management, users can deliver applications faster and more securely.

    • Infrastructure Monitoring: Convenient broad visibility across your environments is provided with streamlined, automated infrastructure monitoring.

    • Digital Experience Monitoring (DEM): Optimize your applications, provide better support, and improve user experience with a combination of Real User Monitoring (RUM), Session Replay, and synthetic monitoring throughout your environment.

    • Applications and Microservices: For complex cloud environments, Dynatrace can automatically provide visibility and root-cause answers. It can also monitor microservices.

    • Digital Business Analytics: Get AI-powered, real-time answers to analytical business queries with KPIs and metrics that are already flowing through applications.

    Reviews from Real Users

    Dynatrace is the only solution that provides answers to organizations based on deep insight into each user, transaction, and organization's environment.

    Barry P., a managing performance engineer at Medica Health Plans, writes, "With Dynatrace, we have synthetic checks and real-user monitoring of all of our websites, places where members and providers can interact with us over the web. We monitor the response times of those with Dynatrace, and it's all integrated into one place."

    A consultant at a tech service company notes, "A feature that's one of the highlights of Dynatrace is the AI. The second most valuable feature is OneAgent. Between infrastructures, applications, operating systems, you can deploy with just a single agent and can practically install and forget about it."

    Offer
    Learn more about New Relic APM
    Learn more about BMC TrueSight Operations Management
    Learn more about Dynatrace
    Sample Customers
    Dow Jones, Microsoft, Nike, Groupon, NBC, Sony, Fox, Adobe, Best Buy, Walmart, and WebMD, Cirque du Soleil, FlightNetwork.com, France Télévisions SA, Hachette Book Group, Hy-Vee, Inc., Isolation Network, Inc., Lighthouse eDiscovery, Major League Soccer, NYC-DOT, New Zealand Media and Entertainment, Office Depot International in Europe, Royal Opera House, Adobe Systems Incorporated, American Eagle Outfitters, Inc., Citrix, Despegar.com, Eastern Bank Corporation, Fox Sports, Globosat, Hogg Robinson plc, iHeartMedia, Jive, Kent State University, Multiplus, NBCUniversal, Ocado, REI, Sensis, VenueNext, Yellow Pages Limited and Zenefits
    Ensono, Transamerica, Boston Scientific, Park Place Technologies, inContact, TD Ameritrade, PNC Bank
    Audi, Best Buy, LinkedIn, CISCO, Intuit, KRONOS, Scottrade, Wells Fargo, ULTA Beauty, Lenovo, Swarovsk, Nike, Whirlpool, American Express
    Top Industries
    REVIEWERS
    Financial Services Firm20%
    Computer Software Company14%
    Media Company11%
    Retailer7%
    VISITORS READING REVIEWS
    Financial Services Firm17%
    Computer Software Company17%
    Comms Service Provider7%
    Government6%
    REVIEWERS
    Comms Service Provider27%
    Healthcare Company18%
    Manufacturing Company18%
    Financial Services Firm18%
    VISITORS READING REVIEWS
    Computer Software Company24%
    Financial Services Firm13%
    Government10%
    Comms Service Provider9%
    REVIEWERS
    Financial Services Firm29%
    Insurance Company10%
    Manufacturing Company8%
    Computer Software Company8%
    VISITORS READING REVIEWS
    Financial Services Firm20%
    Computer Software Company17%
    Comms Service Provider9%
    Insurance Company7%
    Company Size
    REVIEWERS
    Small Business37%
    Midsize Enterprise29%
    Large Enterprise34%
    VISITORS READING REVIEWS
    Small Business18%
    Midsize Enterprise12%
    Large Enterprise70%
    REVIEWERS
    Small Business43%
    Midsize Enterprise15%
    Large Enterprise43%
    VISITORS READING REVIEWS
    Small Business17%
    Midsize Enterprise9%
    Large Enterprise75%
    REVIEWERS
    Small Business16%
    Midsize Enterprise13%
    Large Enterprise71%
    VISITORS READING REVIEWS
    Small Business14%
    Midsize Enterprise11%
    Large Enterprise75%
    Buyer's Guide
    BMC TrueSight Operations Management vs. Dynatrace
    November 2022
    Find out what your peers are saying about BMC TrueSight Operations Management vs. Dynatrace and other solutions. Updated: November 2022.
    654,658 professionals have used our research since 2012.

    BMC TrueSight Operations Management is ranked 6th in AIOps with 12 reviews while Dynatrace is ranked 2nd in AIOps with 32 reviews. BMC TrueSight Operations Management is rated 8.4, while Dynatrace is rated 8.8. The top reviewer of BMC TrueSight Operations Management writes "Intelligent and proactive monitoring solution that's reliable and easy to scale". On the other hand, the top reviewer of Dynatrace writes "Good executive-level dashboards with powerful automation and AI capabilities, but the management interface could be more intuitive". BMC TrueSight Operations Management is most compared with BMC Helix Monitor, ServiceNow IT Operations Management, Splunk, AppDynamics and Azure Monitor, whereas Dynatrace is most compared with Datadog, AppDynamics, Splunk, Azure Monitor and ITRS Geneos. See our BMC TrueSight Operations Management vs. Dynatrace report.

    See our list of best AIOps vendors and best Application Performance Management (APM) vendors.

    We monitor all AIOps reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.