We performed a comparison between BMC TrueSight Operations Management and Dynatrace based on real PeerSpot user reviews.
Find out in this report how the two AIOps solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The most valuable feature is application monitoring."
"We like the performance of the product."
"It does everything we wanted it to do."
"To me, the most valuable feature of New Relic APM is the traceability, mainly based on the time travel method, so you get the overall response time, which is pretty helpful for developers and ADR techs looking into issues on a deeper level. New Relic APM is a very good, tailor-made solution."
"The stability of New Relic APM is very good."
"The monitoring so far has been good and we are happy with it."
"Working with the solution is very easy. It's user-friendly."
"The breakdown of the response time of different components and getting in-depth details of the slow component are the most valuable features. It is easy to use, and it gets the job done."
"The most valuable features are the rich reports, high performance, and the look and feel of the WebEx webpage are very good."
"I like the deep-dive detail and end-user metrics data. The synthetic monitor is the best one. The best point of the new one is that there's no need for configuration. You can inject the Java script and start to change major developments in the application. This is a good approach, and we received all the data using this."
"The event management tool builds correlation logic and protection algorithms into a field of events that is valuable when a data center goes down."
"BMC TrueSight Operations Management is easily scalable."
"It is a stable solution."
"The most valuable features of BMC TrueSight Operations Management are the blackouts and event management."
"I like the event management part."
"The solution has a very good business event manager tool."
"A feature that's one of the highlights of Dynatrace is the AI. The second most valuable feature is OneAgent. Between infrastructures, applications, operating systems, you can deploy with just a single agent and can practically install and forget about it."
"Dynatrace is stable."
"The agent deployment is the most valuable. You don't need to do any configuration. You just deploy the agents, and it can automatically detect your infrastructure. That was the greatest feature that we saw in Dynatrace. If there is any database, it can detect it automatically and present everything to you."
"The solution is amazing, it does well when you need to use it."
"Smartscape is a valuable feature. They also have a technology named PurePath. PurePath is the distributed tracing data."
"It is a very good APM tool. There is a lot of thorough scanning of services and applications. It has got great monitoring features."
"It helps to improve code efficiency and has quicker performance analysis."
"Dynatrace helped us with root cause analysis of poor performing components of our applications."
"It would be nice if there were pre-made dashboards."
"It is very difficult to award the service level cycles at an endpoint level."
"There has been some problem with the agent, and it is just not working well. It is not able to record information with the application server. They have been able to fix the issue, but it took quite a long time. This is the main issue in the APM products and also in New Relic. The mobile application monitoring has been pretty difficult to set up and also quite expensive. It should be a little bit easier and cheaper. Because it is pretty difficult and expensive, many customers don't take it."
"Documentation could be improved in New Relic APM, so users would have more clarity on configuring the dashboard. If New Relic gave better guidelines, users would find it easier to understand the metrics and features of New Relic APM. Another area for improvement is integration with Kubernetes. Currently, the process isn't user-friendly. It's challenging and lacks documentation for users to understand how to integrate New Relic APM with Kubernetes quickly. With multiple levels of Kubernetes dockers and other DBs on different clouds, it's tricky to gather all into New Relic APM on a single dashboard. What I'd like to see in the next version of New Relic APM is a single dashboard where you can easily view which applications fall under specific APMs. If there's a search feature where you can type in a keyword to find out if an APM is related to a particular application, that would be great."
"The solution could improve by having more network monitoring features, such as for all the infrastructure."
"I would like the ability to set up certain dummy accounts and do the actual things that the customer is doing, without impacting the production environment."
"We would like a dashboard feature to be created for this product. This would allow us to monitor both the front and back-end of our UIs performance, and then report on it."
"One thing that we noticed was that historical information was only for a limited period, which was not helpful in certain scenarios. For example, if I want to size my system for an event for New Year or Christmas season based on the historical data, I won't be able to find the historical data. Currently, the data is limited to three months. It would be helpful if they can provide historical data for a longer duration so that we can plan our system accordingly."
"BMC TrueSight Operations Management could improve the reporting."
"The graphs are extremely limited. We don't have a lot of dashboard options. To make reports and dashboards more useful, we usually need to integrate some dashboard solutions."
"BMC TrueSight Operations Management could use some enhancements in the application visibility tools."
"This solution is lacking in application monitoring features. Technical support for this solution also needs improvement, particularly in product knowledge and response time."
"It would be better if the initial setup and deployment were more straightforward."
"The pricing could be better."
"There are some small limitations with this tool in terms of reporting dashboards that fit all of the requirements of the individual customer."
"The UI for the end users could be improved and more flexible than it is now."
"They could also, develop an observability platform where you could have the ability to inject events, locks, and traces."
"The flexibility when it comes to integrating with other tools is very low."
"The solution could improve on integration, cloud services, and making the configuration less difficult."
"When it comes to monitoring, we did the integration with VMware vCenter, and we were able to see some good stuff. The VMware vCenter integration was really great, but what we really missed was the integration with the network management stuff such as Cisco ACI. We wanted to see integration in that area, but it was not provided by Dynatrace. So, the main feature for us is integration with things like Cisco ACI. If they can bring that one in, with vCenter in there, it would be a total solution. It would be absolutely incomparable to anything else in the market."
"It would help if Dynatrace allowed more features that work with metrics like Grafana or New Relic."
"Support for cloud-based environments needs to be improved."
"I would like to see income monitoring for the servers and infrastructure monitoring."
"We'd like it to be more user-friendly, which, in our case, might be a big ask as we have a fairly complex environment."
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BMC TrueSight Operations Management is ranked 6th in AIOps with 12 reviews while Dynatrace is ranked 2nd in AIOps with 32 reviews. BMC TrueSight Operations Management is rated 8.4, while Dynatrace is rated 8.8. The top reviewer of BMC TrueSight Operations Management writes "Intelligent and proactive monitoring solution that's reliable and easy to scale". On the other hand, the top reviewer of Dynatrace writes "Good executive-level dashboards with powerful automation and AI capabilities, but the management interface could be more intuitive". BMC TrueSight Operations Management is most compared with BMC Helix Monitor, ServiceNow IT Operations Management, Splunk, AppDynamics and Azure Monitor, whereas Dynatrace is most compared with Datadog, AppDynamics, Splunk, Azure Monitor and ITRS Geneos. See our BMC TrueSight Operations Management vs. Dynatrace report.
See our list of best AIOps vendors and best Application Performance Management (APM) vendors.
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