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BMC TrueSight Operations Management vs Dynatrace comparison

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Featured Review
Find out what your peers are saying about BMC TrueSight Operations Management vs. Dynatrace and other solutions. Updated: January 2022.
566,121 professionals have used our research since 2012.
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"I like the deep-dive detail and end-user metrics data. The synthetic monitor is the best one. The best point of the new one is that there's no need for configuration. You can inject the Java script and start to change major developments in the application. This is a good approach, and we received all the data using this.""The most valuable features are the rich reports, high performance, and the look and feel of the WebEx webpage are very good.""The solution has a very good business event manager tool.""The event management part of TrueSight Operations Management, in my experience, is probably the best in the market. You have endless flexibility. You can build your own rules, you have the MRL language, and you can implement any kind of logic on the alerts. It may be correlation, abstraction, or executing something as a result of the alerts. You have almost the whole range of options available for event management using the available customization."

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"The initial setup is easy.""The solution can be deployed quickly on-prem. Once it's deployed, you can use discovery and review the process and service on this application.""We like the on-premises platform and the horizontal scalability.""In my experience, Dynatrace is scalable.""I like the full-stack agents, the Oneagents, and the futures dynamic.""They have a feature that allows you to monitor the user, and we are able to create a VIP customer.""Technical support has always been quick to respond.""I find that the AI on offer is useful, as it's good at identifying problems. You do need a bit of customizing, however, even in its sort of vanilla form, it's pretty good at identifying problems and the root causes of those problems and whatnot."

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Cons
"It's too complex, too many servers are required, there are too many different components in the solution, and a lot of agents are required.""The solution is overly complex.""I would like them to improve the deep-dive details, tracing, and data agents in this product. We have EUEM, an end-user experience monitoring appliance. This one's quicker than the current one, and reporting side and filtration side are very bad. There are many details we look at and explain what we receive information in the current one, but we cannot have historical data like we do with EUEM. We cannot have a powerful point to look for specific traffic from a specific application and a specific browser. We don't have it in the new one. The current BMC also needs to add the thing that control versions."

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"They've leveraged those security gateways and renamed them ActiveGates, and now there are different web plugins we can run on it... Sometimes the development of those seems to be running very fast and it's not complete. They don't yet function quite as easily as the OneAgents do. But I have hopes that that's going to get better. We have tried the MQ, the Citrix, and the Oracle ActiveGate plugins. They could be sharper. It's the right direction to go. It just seems like it could be smoother.""Its pricing could be better. Dynatrace has an option to monitor the end users to see what they are doing, but it required a separate license and had an additional cost. It was coming out to be expensive, because of which we didn't use the feature.""The pricing of the product could be improved.""Due to the fact that you doing a lot, you have a problem with the learning curve. We're really looking for ways to make this product more accessible.""I would like a testing module focused on quality gates.""The solution could improve on integration, cloud services, and making the configuration less difficult.""The one area that we get value out of now, where we would love to see additional features, is the Session Replay. The ability to see how one individual uses a particular feature is great. But what we'd really like to be able to see is how a large group of people uses a particular feature. I believe Dynatrace has some things on its roadmap to add to Session Replay that would allow us those kinds of insights as well.""I would like more flexible data export functions and APIs. The end user experience data is very useful to the solutions team to determine actual system usage and misuse. Flexible, easier data APIs would allow us to export the data more easily to other analytics platforms to enable this analysis as well as enable storage of this data for longer term analysis since DynaTrace only holds user data for 35 days."

More Dynatrace Cons →

Pricing and Cost Advice
  • "Consider scalability very carefully: how much you want to monitor and what components are very important. Then, depending on these two things, filter out unwanted metrics or attributes. If you do a good job at filtering the data, then your licensing costs will be manageable."
  • "The price of BMC TrueSight Operations Management is very high. If there was more flexibility with the sizing of the licensing it would be helpful, especially during the pandemic. We have wanted to expend but the licensing cost is too high."
  • More BMC TrueSight Operations Management Pricing and Cost Advice →

  • "It's more expensive than other solutions, but worth it. We use full APM monitoring on our primary systems, but only resource monitoring on lesser systems. We shift licenses around our environment when a deeper dive into lesser systems is required."
  • "It's understandable to do a smaller scale initial evaluation. However, as you identify the product value, don't hesitant in your scope and scale to maximize the initial investment and your opportunity to do a bulk investment of the product."
  • "The solution has saved us money through the consolidation of tools. With a hybrid landscape, we had multiple tools. When we consolidated, we removed four or five other monitoring tools with one. For the last ROI calculation that I did, Dynatrace was saving us up to $500,000 per year."
  • "If there are no corporate requirements to run Dynatrace Managed (operating it yourself), I would definitely go for the size option. For small and medium-sized companies, the size option is probably the cheapest one. You don't need to look into operating it. You don't need to run hardware. It is pay as you go."
  • "We license it for two environments, typically all of production and all of one lower environment, usually our staging environment. If there is a downside to Dynatrace, the only thing I can think of would be the cost. If it were cheaper, I'd have it in all my environments. I don't think they're charging more than it's worth, by any means. It's just that good software costs money."
  • "It is quite costly. Dynatrace was the most expensive, compared to the other products we looked at. But it was also a lot better. If you want value for your money, Dynatrace is the way to go."
  • "The only limitation with scaling to cloud-native environments is licensing. It all depends on how many DEM units you're willing to license. The more of DEM units that you purchase, the more user data you can collect."
  • "Consider volume because that is where you will get the most benefit. Doing a point solution is not cost-effective."
  • More Dynatrace Pricing and Cost Advice →

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    Questions from the Community
    Top Answer: 
    I like the deep-dive detail and end-user metrics data. The synthetic monitor is the best one. The best point of the new one is that there's no need for configuration. You can inject the Java script… more »
    Top Answer: 
    The price of BMC TrueSight Operations Management is very high. If there was more flexibility with the sizing of the licensing it would be helpful, especially during the pandemic. We have wanted to… more »
    Top Answer: 
    I would like them to improve the deep-dive details, tracing, and data agents in this product. We have EUEM, an end-user experience monitoring appliance. This one's quicker than the current one, and… more »
    Top Answer: 
    While the environment does matter in the selection of an APM tool, I prefer to use Dynatrace to manage the entire stack. Both production and Dev/Test. I find it to be quite superior to anything else… more »
    Top Answer: 
    Our organization ran comparison tests to determine whether the Datadog or Dynatrace network monitoring software was the better fit for us. We decided to go with Dynatrace. Dynatrace offers network… more »
    Top Answer: 
    Dynatrace has reduced our total headcount in operations and the mean time to detect and resolve problems. As a result, those challenging offline times are much shorter, if not non-existent, because of… more »
    Ranking
    5th
    out of 13 in AIOps
    Views
    11,801
    Comparisons
    6,701
    Reviews
    3
    Average Words per Review
    1,212
    Rating
    8.7
    1st
    out of 13 in AIOps
    Views
    49,728
    Comparisons
    32,073
    Reviews
    34
    Average Words per Review
    1,237
    Rating
    8.9
    Comparisons
    Also Known As
    ProactiveNet, TrueSight Operations Management
    Learn More
    Overview

    TrueSight Operations Management is a broad ITOM solution that delivers performance monitoring, event management, end user experience management, AIOps use cases and automated remediation and ticketing . It deploys machine learning and analytics to dynamically learn behavior, correlate, analyze, and prioritize event data so IT operations teams can predict, find and fix issues faster across complex, hybrid environments. TrueSight Operations Management provides a converged view of application and infrastructure performance across physical, virtual, multi-cloud and container environments. With visibility into web, mobile, and on-premises applications, TrueSight provides the insight IT operations needs to deliver high-quality digital services quickly and effectively enough to keep pace with business demands. TrueSight helps IT to ensure that the applications and services that drive the business continue to perform optimally by examining operational norms, automatically revealing abnormalities, measuring service impact, and proactively identifying risk.

    Dynatrace has redefined how you monitor today’s digital ecosystems. AI-powered, full stack and completely automated, it’s the only solution that provides answers, not just data, based on deep insight into every user, every transaction, across every application. More than 8,000 customers use Dynatrace to optimize customer experiences, innovate faster and modernize IT operations with absolute confidence.

    Offer
    Learn more about BMC TrueSight Operations Management
    Learn more about Dynatrace
    Sample Customers
    Ensono, Transamerica, Boston Scientific, Park Place Technologies, inContact, TD Ameritrade, PNC Bank
    Audi, Best Buy, LinkedIn, CISCO, Intuit, KRONOS, Scottrade, Wells Fargo, ULTA Beauty, Lenovo, Swarovsk, Nike, Whirlpool, American Express
    Top Industries
    REVIEWERS
    Comms Service Provider30%
    Healthcare Company20%
    Manufacturing Company20%
    Financial Services Firm10%
    VISITORS READING REVIEWS
    Computer Software Company40%
    Comms Service Provider16%
    Financial Services Firm7%
    Government7%
    REVIEWERS
    Financial Services Firm31%
    Insurance Company10%
    Healthcare Company7%
    Manufacturing Company7%
    VISITORS READING REVIEWS
    Computer Software Company29%
    Comms Service Provider16%
    Financial Services Firm12%
    Insurance Company6%
    Company Size
    REVIEWERS
    Small Business48%
    Midsize Enterprise9%
    Large Enterprise42%
    REVIEWERS
    Small Business14%
    Midsize Enterprise13%
    Large Enterprise73%
    VISITORS READING REVIEWS
    Small Business20%
    Midsize Enterprise17%
    Large Enterprise63%
    Find out what your peers are saying about BMC TrueSight Operations Management vs. Dynatrace and other solutions. Updated: January 2022.
    566,121 professionals have used our research since 2012.

    BMC TrueSight Operations Management is ranked 5th in AIOps with 4 reviews while Dynatrace is ranked 1st in AIOps with 38 reviews. BMC TrueSight Operations Management is rated 8.6, while Dynatrace is rated 8.8. The top reviewer of BMC TrueSight Operations Management writes "Monitors a mix of on-prem and cloud, and predictive alerts help maintain availability". On the other hand, the top reviewer of Dynatrace writes "AI identifies all the components of a response-time issue or failure, hugely benefiting our triage efforts". BMC TrueSight Operations Management is most compared with BMC Helix Monitor, Splunk, AppDynamics, Zabbix and SolarWinds Server and Application Monitor, whereas Dynatrace is most compared with Datadog, AppDynamics, Splunk, New Relic APM and VMware Tanzu Observability by Wavefront. See our BMC TrueSight Operations Management vs. Dynatrace report.

    See our list of best AIOps vendors and best Application Performance Management (APM) vendors.

    We monitor all AIOps reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.