BMC Helix Operations Management with AIOps vs Devo comparison

BMC Helix Operations Manage...

Read 22 Devo reviews

2,579 Views
284 Comparison Views

95% willing to recommend

Comparison Buyer's Guide

Download the report

Executive SummaryUpdated on Sep 3, 2025

Devo and BMC Helix Operations Management with AIOps are competing solutions in the IT operations management space. BMC Helix has an edge in features and automation, while Devo scores well in pricing and support.

Features:Devo is valued for superior data analytics, real-time monitoring, and flexible Activeboards for easy data visualization and dashboards customization. BMC Helix Operations Management with AIOps offers predictive analytics, automated incident management, and integration with AI for enhanced monitoring.

Room for Improvement:Devo could enhance its training resources and UI customization for different user levels. There's also room to improve scalability for large data volumes. For BMC Helix, streamlining the complexity of its hybrid deployment model and refining its structured support process would be beneficial. Additionally, specific integrations and customizations could be simplified.

Ease of Deployment and Customer Service:Devo delivers a cloud-based model that supports rapid deployment and excellent customer responsiveness. BMC Helix offers a hybrid deployment option suitable for various environments, backed by a strong but more rigid support framework.

Pricing and ROI:Devo's competitive pricing allows quick setup and significant ROI through lower initial costs, appealing to cost-sensitive buyers. BMC Helix, with a higher initial cost, offers returns that match its extensive features, attracting those seeking long-term value with robust capabilities.

To learn more, read our detailed BMC Helix Operations Management with AIOps vs. Devo Report (Updated: September 2025).

BMC Helix Operations Management with AIOps vs. Devo

September 2025

Download the complete report

Helped 869,202 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

BMC Helix Operations Manage...

Ranking in AIOps

14th

Average Rating

9.2

Reviews Sentiment

8.4

Number of Reviews

Ranking in other categories

Event Monitoring (5th)

Devo

Ranking in AIOps

20th

Average Rating

8.4

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

Log Management (43rd), Security Information and Event Management (SIEM) (36th), IT Operations Analytics (11th)

Mindshare comparison

As of October 2025, in the AIOps category, the mindshare of BMC Helix Operations Management with AIOps is 3.2%, up from 2.4% compared to the previous year. The mindshare of Devo is 0.8%, up from 0.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

AIOps Market Share Distribution
Product	Market Share (%)
BMC Helix Operations Management with AIOps	3.2%
Devo	0.8%
Other	96.0%

AIOps

Featured Reviews

Rafael Pinto Ferreira

IT Director at a tech services company with 1-10 employees

Impressive automation capabilities, predicts problems, and even find unseen vulnerabilities across your infrastructure

The biggest challenge is ensuring the customer has sufficient ITSM maturity to get the most out of the solution. BMC Helix is very sophisticated, and some clients lack that internal process maturity. There's sometimes a gap between the solution's capabilities and the client's readiness. We have to bridge that gap, bringing the customer up to the level where they can fully use all the features and benefits. Otherwise, they're investing in a powerful tool they don't fully utilize. It's crucial for vendors like us to assess client maturity before the project starts. We need to do the consulting work to show them the solution's potential and help them evaluate if it truly makes sense. Sometimes, the client might not be ready for the way BMC does things, for that level of automation and AI. BMC's automation is like nothing I've seen. You can even deflect 30% of IT service desk tickets with an intelligent chatbot – that's a number from BMC. Imagine the reduction in human agents! It's a robot doing the work, but in a way that feels human... that's the impressive part. You can integrate with WhatsApp, Teams, etc. It's game-changing.

Read full review

Michael Wenn

CEO / Co-Founder at Aiops ltd

Has cloud-first architecture with SIEM technology to run security operations

When it comes to scale, they're architected quite well. They handle some of the biggest customers globally, with significant throughput on their platform, managing thousands of customers. One of the most impressive aspects of Devo is its customer community. A large majority, over 80 percent of their customers, actively participate on a Devo-specific community page. They're contributing to product development and support, events, and user group information, helping each other out. This high level of engagement is rare and demonstrates both the loyalty of their customer base and the quality of their product. They offer a range of small, medium, and large options to cater to everyone. I sold Devo products while working with them, focusing on enterprise solutions. However, as a small reseller, my customers were typically smaller businesses. I rate the solution's scalability a nine out of ten.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"BMC Helix Operations Management with AIOps' predictive analytics positively impacted proactive problem-solving capabilities. It has been the most interesting part of the solution! It provides detailed analytics that gives you a deep understanding of your infrastructure and recurring issues/problems. It really predicts the problems."

"The service operations monitoring features are valuable."

"The product's initial setup phase is easy."

"The most valuable feature of the solution stems from the fact that BMC Helix Monitor is an agentless tool, because of which you don't need to deploy agents on each and every system in your IT environment."

"BMC Helix Operations Management with AIOps deserves a ten out of ten."

"It is evolving more and more into artificial intelligence."

"The ability to have high performance, high-speed search capability is incredibly important for us. When it comes to doing security analysis, you don't want to be doing is sitting around waiting to get data back while an attacker is sitting on a network, actively attacking it. You need to be able to answer questions quickly. If I see an indicator of attack, I need to be able to rapidly pivot and find data, then analyze it and find more data to answer more questions. You need to be able to do that quickly. If I'm sitting around just waiting to get my first response, then it ends up moving too slow to keep up with the attacker. Devo's speed and performance allows us to query in real-time and keep up with what is actually happening on the network, then respond effectively to events."

"Even if it's a relatively technical tool or platform, it's very intuitive and graphical. It's very appealing in terms of the user interface. The UI has a graphically interface with the raw data in a table. The table can be as big as you want it, depending on your use case. You can easily get a report combining your data, along with calculations and graphical dashboards. You don't need a lot of training, because the UI is relatively very intuitive."

"Those 400 days of hot data mean that people can look for trends and at what happened in the past. And they can not only do so from a security point of view, but even for operational use cases. In the past, our operational norm was to keep live data for only 30 days. Our users were constantly asking us for at least 90 days, and we really couldn't even do that. That's one reason that having 400 days of live data is pretty huge. As our users start to use it and adopt this system, we expect people to be able to do those long-term analytics."

"Scalability is one of Devo's strengths."

"The most valuable feature is that it has native MSSP capabilities and maintains perfect data separation. It does all of that in a very easy-to-manage cloud-based solution."

"Devo helps us to unlock the full power of our data because they have more than 450 parsers, which means that we can ingest pretty much any type of log data."

"The real-time analytics of security-related data are super. There are a lot of data feeds going into it and it's very quick at pulling up and correlating the data and showing you what's going on in your infrastructure. It's fast. The way that their architecture and technology works, they've really focused on the speed of query results and making sure that we can do what we need to do quickly. Devo is pulling back information in a fast fashion, based on real-time events."

"The most useful feature for us, because of some of the issues we had previously, was the simplicity of log integrations. It's much easier with this platform to integrate log sources that might not have standard logging and things like that."

More Devo pros

Cons

"I feel that the tool's stability has some scope for improvement."

"The solution's GUI and some patching-related information are areas with shortcomings where enhancements are needed, though I believe they are areas that fall under BMC's roadmap for the future."

"The biggest challenge is ensuring the customer has sufficient ITSM maturity to get the most out of the solution. BMC Helix is very sophisticated, and some clients lack that internal process maturity."

"The initial setup of the solution is complex."

"The product must provide more information and dashboards."

"An admin who is trying to audit user activity usually cannot go beyond a day in the UI. I would like to have access to pages and pages of that data, going back as far as the storage we have, so I could look at every command or search or deletion or anything that a user has run. As an admin, that would really help. Going back just a day in the UI is not going to help, and that means I have to find a different way to do that."

"Devo has a lot of cloud connectors, but they need to do a little bit of work there. They've got good integrations with the public cloud, but there are a lot of cloud SaaS systems that they still need to work with on integrations, such as Salesforce and other SaaS providers where we need to get access logs."

"One major area for improvement for Devo... is to provide more capabilities around pre-built monitoring. They're working on integrations with different types of systems, but that integration needs to go beyond just onboarding to the platform. It needs to include applications, out-of-the-box, that immediately help people to start monitoring their systems. Such applications would include dashboards and alerts, and then people could customize them for their own needs so that they aren't starting from a blank slate."

"The price is one problem with Devo."

"The biggest area with room for improvement in Devo is the Security Operations module that just isn't there yet. That goes back to building out how they're going to do content and larger correlation and aggregation of data across multiple things, as well as natively ingesting CTI to create rule sets."

"From our experience, the Devo agent needs some work. They built it on top of OS Query's open-source framework. It seems like it wasn't tuned properly to handle a large volume of Windows event logs. In our experience, there would definitely be some room for improvement. A lot of SIEMs on the market have their own agent infrastructure. I think Devo's working towards that, but I think that it needs some improvement as far as keeping up with high-volume environments."

"There is room for improvement in the ability to parse different log types. I would go as far as to say the product is deficient in its ability to parse multiple, different log types, including logs from major vendors that are supported by competitors. Additionally, the time that it takes to turn around a supported parser for customers and common log source types, which are generally accepted standards in the industry, is not acceptable. This has impacted customer onboarding and customer relationships for us on multiple fronts."

"There's always room to reduce the learning curve over how to deal with events and machine data. They could make the machine data simpler."

More Devo cons

Pricing and Cost Advice

"BMC solution is cheaper than ServiceNow, its main competitor. So, I'd rate the pricing a seven out of ten, with ten being expensive."

"The product’s price could be improved."

"I like the pricing very much. They keep it simple. It is a single price based on data ingested, and they do it on an average. If you get a spike of data that flows in, they will not stick it to you or charge you for that. They are very fair about that."

"I rate the pricing a four on a scale of one to ten, where one is cheap, and ten is expensive."

"Devo is a hosted or subscription-based solution, whereas before, we purchased QRadar, so we owned it and just had to pay a maintenance fee. We've encountered this with some other products, too, where we went over to subscription-based. Our thought process is that with subscription based, the provider hosts and maintains the tool, and it's offsite. That comes with some additional fees, but we were able to convince our upper management it was worth the price. We used to pay under 10k a year for maintenance, and now we're paying ten times that. It was a relatively tough sell to our management, but I wonder if we have a choice anymore; this is where the market is."

"It's very competitive. That was also a primary draw for us. Some of the licensing models with solutions like Splunk and Sentinel were attractive upfront, but there were so many micro-charges and services we would've had to add on to make them what we wanted. We had to include things like SOAR and extended capabilities, whereas all those capabilities are completely included with the Devo platform. I haven't seen any additional fee."

"The way Devo prices things is based on the amount of data, and I wish the tiers had more granularity. Maybe at this point they do, but when we first negotiated with them, there were only three or four tiers."

"Our licensing fees are billed annually and per terabyte."

"[Devo was] in the ballpark with at least a couple of the other front-runners that we were looking at. Devo is a good value and, given the quality of the product, I would expect to pay more."

"I'm not involved in the financial aspect, but I think the licensing costs are similar to other solutions. If all the solutions have a similar cost, Devo provides more for the money."

More Devo pricing and cost advice

See which vendors are best for you

Use our free recommendation engine to learn which AIOps solutions are best for your needs.

See recommendations

869,202 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Financial Services Firm

19%

Computer Software Company

12%

Healthcare Company

Retailer

Financial Services Firm

15%

Computer Software Company

10%

University

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	7
Midsize Enterprise	4
Large Enterprise	11

Questions from the Community

What do you like most about BMC Helix Operations Management with AIOps?

BMC Helix Operations Management with AIOps' predictive analytics positively impacted proactive problem-solving capabilities. It has been the most interesting part of the solution! It provides detai...

What is your experience regarding pricing and costs for BMC Helix Operations Management with AIOps?

The pricing is on the higher end due to the extensive features and delivery quality. However, it is worth the investment.

What needs improvement with BMC Helix Operations Management with AIOps?

From my perspective as a customer, especially from tool administration, what would be beneficial is having end-to-end visibility all on a single page. This is challenging to achieve with any tool, ...

What is your experience regarding pricing and costs for Devo?

Compared to Splunk or SentinelOne, it is really expensive. I rate the product’s pricing a nine out of ten, where one is cheap and ten is expensive.

What needs improvement with Devo?

They can improve their AI capabilities. If you look at some integrations like XDR or AI, which add to the platform to correlate situations in events, there are areas for enhancement. For instance, ...

What is your primary use case for Devo?

Devo is a SIEM replacement technology used to run security operations. It centralizes security management within a business, functioning as a core system for a SOC. This system is the central cyber...

ServiceNow IT Operations Management vs BMC Helix Operations Management with AIOps

Comparisons

Compared 20% of the time

BMC TrueSight vs BMC Helix Operations Management with AIOps

Compared 20% of the time

OpsRamp vs BMC Helix Operations Management with AIOps

Compared 18% of the time

Dynatrace vs BMC Helix Operations Management with AIOps

Compared 16% of the time

Datadog vs BMC Helix Operations Management with AIOps

Compared 13% of the time

More BMC Helix Operations Management with AIOps Competitors

LogRhythm SIEM vs Devo

Compared 16% of the time

Microsoft Sentinel vs Devo

Compared 13% of the time

IBM Security QRadar vs Devo

Compared 13% of the time

Splunk Enterprise Security vs Devo

Compared 12% of the time

OpenText AI Operations Management vs Devo

Compared 7% of the time

More Devo Competitors

Product Reports

Download BMC Helix Operations Management with AIOps product report

AIOps

September 2025

BMC Helix Operations Management with AIOps report

Download Devo product report

October 2025

Also Known As

BMC Helix Monitor

No data available

Overview

BMC Helix Operations Management with AIOps enhances monitoring by leveraging AI for proactive insights, issue prediction, and SLA maintenance. Its agentless design offers comprehensive asset visibility and seamless tool integration for rapid issue resolution.

BMC Helix Operations Management with AIOps stands out by automating alerting and actions through AIOps capabilities, which hone infrastructure learning and identify vulnerabilities, providing crucial insights on server stability and potential incidents. It is primarily utilized for event collection and correlation to determine root causes, reducing the need for manual problem-solving and ensuring faster remediation. Companies like Yamaha in Brazil implement it for IT service management and application monitoring.

What are the key features of BMC Helix Operations Management with AIOps?

Agentless Monitoring: Simplifies deployment and enhances visibility into asset relationships.
AI-Driven Insights: Predicts issues and uncovers vulnerabilities to maintain SLAs.
Seamless Integration: Works effortlessly with existing tools for automated alerts and actions.
Comprehensive Visibility: Provides critical insights into server stability and potential incidents.

Which benefits or ROI should be considered when evaluating BMC Helix Operations Management with AIOps?

Proactive Insights: Harness AI to predict and mitigate issues before they impact service quality.
Improved Resolution Time: Automation reduces downtime by swiftly addressing root causes.
Cost Efficiency: Agentless monitoring minimizes deployment costs and administrative efforts.
Enhanced SLA Management: Consistent performance tracking aids in maintaining service agreements.

In industries such as ITSM and application monitoring, BMC Helix Operations Management with AIOps is implemented for event collection, root cause identification, and escalation to management during critical issues. It suits organizations looking to enhance monitoring capabilities without extensive manual intervention.

BMC Helix

Devo is the only cloud-native logging and security analytics platform that releases the full potential of all your data to empower bold, confident action when it matters most. Only the Devo platform delivers the powerful combination of real-time visibility, high-performance analytics, scalability, multitenancy, and low TCO crucial for monitoring and securing business operations as enterprises accelerate their shift to the cloud.

Sample Customers

Grupo Moura, Goodman, Aspect, Telefónica Colombia, Fujitsu

United States Air Force, Rubrik, SentinelOne, Critical Start, NHL, Panda Security, Telefonica, CaixaBank, OpenText, IGT, OneMain Financial, SurveyMonkey, FanDuel, H&R Block, Ulta Beauty, Manulife, Moneylion, Chime Bank, Magna International, American Express Global Business Travel