SCOM and BMC Helix Operations Management with AIOps are solutions in the IT operations management category. SCOM is more cost-effective, but BMC Helix with AIOps offers advanced AI-driven features, making it more appealing to those seeking innovation.
Features: SCOM is highly valued for its robust integration with Microsoft environments, detailed alerting, and comprehensive monitoring capabilities, including application, network, and performance monitoring. BMC Helix Operations Management with AIOps stands out with predictive analytics, automated remediation capabilities, and machine learning-driven insights, which provide a proactive approach to operations management.
Room for Improvement: SCOM could enhance its AI and machine learning capabilities to match newer technological demands and improve support for non-Microsoft technologies. The user interface could be simplified to improve user experience. BMC Helix Operations Management with AIOps may need more third-party integration options, better cost management features, and improved deployment processes to make its adoption smoother for smaller enterprises or those not focused on AI advancements.
Ease of Deployment and Customer Service: BMC Helix Operations Management with AIOps offers flexible deployment options, both on-premise and in the cloud, and is backed by strong customer support. SCOM benefits from seamless integration into Microsoft environments, facilitating ease of deployment for existing Microsoft users.
Pricing and ROI: SCOM is attractive to budget-conscious organizations due to its lower initial setup costs. BMC Helix Operations Management with AIOps, while having higher upfront costs, is considered to provide substantial ROI through its advanced capabilities, which can lead to reduced operational overhead and improved performance optimization.
Product | Market Share (%) |
---|---|
BMC Helix Operations Management with AIOps | 10.6% |
SCOM | 9.0% |
Other | 80.4% |
Company Size | Count |
---|---|
Small Business | 16 |
Midsize Enterprise | 22 |
Large Enterprise | 54 |
BMC Helix Operations Management with AIOps enhances monitoring by leveraging AI for proactive insights, issue prediction, and SLA maintenance. Its agentless design offers comprehensive asset visibility and seamless tool integration for rapid issue resolution.
BMC Helix Operations Management with AIOps stands out by automating alerting and actions through AIOps capabilities, which hone infrastructure learning and identify vulnerabilities, providing crucial insights on server stability and potential incidents. It is primarily utilized for event collection and correlation to determine root causes, reducing the need for manual problem-solving and ensuring faster remediation. Companies like Yamaha in Brazil implement it for IT service management and application monitoring.
What are the key features of BMC Helix Operations Management with AIOps?
Which benefits or ROI should be considered when evaluating BMC Helix Operations Management with AIOps?
In industries such as ITSM and application monitoring, BMC Helix Operations Management with AIOps is implemented for event collection, root cause identification, and escalation to management during critical issues. It suits organizations looking to enhance monitoring capabilities without extensive manual intervention.
SCOM (System Center Operations Manager) is a cross-platform data center monitoring and reporting tool that checks the status of various objects defined within the environment, such as server hardware, system services, etc. The solution allows data center administrators to deploy, configure, manage, and monitor the operations, services, devices and applications of multiple enterprise IT systems via a single pane of glass. It is suitable for businesses of all sizes.
SCOM Features
SCOM has many valuable key features. Some of the most useful ones include:
SCOM Benefits
There are several benefits to implementing SCOM. Some of the biggest advantages the solution offers include:
Reviews from Real Users
Below are some reviews and helpful feedback written by PeerSpot users currently using the SCOM solution.
A Manager at a financial services firm says, “The feature I like most about SCOM is that it is easy-to-use. I find it very user-friendly. I also like the knowledge base which it has. You can find the resolution to questions or issues directly within the SCOM itself. It will alert you with a recommendation of what you need to do at the same time. This sort of self-diagnosis or prompting is one of the great values you get from SCOM compared to other solutions.”
PeerSpot user Zahari Z., Information Technology Auditor at a financial services firm, mentions, “Availability monitoring is the feature I have found most valuable, as well as the capacity and ability to send notifications. There is a mechanism to set up a notification from the SCOM and whenever there is a drop in the availability the notification alerts not only for availability but for other issues as well. You can align thresholds according to the speed of your environment and you can have a threshold related notification, which is one of the useful features.”
Bill W., Sr. Systems Engineer at Arapahoe County Government, comments, “ I like some of their newer features, such as maintenance schedules, because SCOM records SLA and SLO time. When we patch, things are automatically put into maintenance mode so that the numbers for our systems being down, do not count against us.”
A Project Manager at a tech services company explains, “The feature I have found most valuable is the book feature. While we run the Sprint one we can add some setups for multiple sprints.”
A Systems Engineer at an educational organization states, “Because it's Windows-based, it actually reports quite well. It reports everything you can think of on the Windows server and allows you to monitor anything. It's excellent for those in the Windows world as it's very good at it.”
We monitor all Event Monitoring reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.