IFS Cloud Platform and BMC Helix Discovery compete in the enterprise software category, with a focus on pricing and features. BMC Helix Discovery stands out for its IT infrastructure discovery and flexibility in licensing, while IFS is notable for its long-term financial benefits and comprehensive ERP functionalities.
Features: IFS Cloud Platform offers a rich ERP system, providing complex pricing models and efficient warehouse management, supported by multi-configurable user profiles and financial reporting enhancements. Its architecture promotes flexibility and third-party system integration. In contrast, BMC Helix Discovery excels in automated service mapping, precise data models, and robust ITSM integration, specifically targeting IT infrastructure discovery and service management capabilities.
Room for Improvement: IFS Cloud Platform users highlight the complexity of user interfaces and integration challenges across modules, along with the need for better error messaging and reporting tools. BMC Helix Discovery could improve on its client-side discovery features, user interface, and system integration, while customization options also present an area for enhancement.
Ease of Deployment and Customer Service: IFS Cloud Platform provides flexible deployment options across hybrid, public, and private cloud environments, though users report mixed customer service experiences, particularly concerning response times. BMC Helix Discovery supports hybrid and on-premises models with positive feedback on its responsive service, aided by strong documentation.
Pricing and ROI: Both platforms require strategic license negotiations. BMC Helix Discovery, while costly, competes well against more expensive solutions like ServiceNow, offering flexible licensing but with added feature costs. IFS Cloud Platform is regarded as cost-effective for large enterprises, with bundled modules providing comparable pricing to peers. Both emphasize eventual ROI, with IFS noted for its long-term financial advantage.
BMC Helix Discovery has delivered a very good return, and we cannot stop using it at this moment.
When opening a severity one ticket, they respond within four to six hours, which is commendable.
The response has been satisfactory, though improvements could be made in response time and overall competence.
In the past four to six years, I cannot recall encountering any bugs.
It uses a Berkeley database, and the query language is not easy to master for performing complex queries.
I would like to see a lower price and better technical support.
There is not much available online, and the documentation availability is on the lower side compared to other products, especially Maximo.
The price is about twelve per license per year, and the support is included.
This is very useful for compliance as it helps in audits by providing a comprehensive view of all assets and software.
The best aspect of BMC Helix Discovery is its flexibility. You can perform scanning at any time, and it provides substantial data for extraction.
There are fewer fields on the user screen compared to other products.
BMC Discovery, formerly ADDM, is a digital enterprise management solution that automates asset discovery and application dependency mapping to build a holistic view of all your data center assets and the relationships between them.
IFS is the world’s leading provider of Industrial AI and enterprise software for hardcore businesses that make, service, and power our planet. Our technology enables businesses which manufacture goods, maintain complex assets, and manage service-focused operations to unlock the transformative power of Industrial AI™ to enhance productivity, efficiency, and sustainability. Industrial AI is IFS.ai.
IFS Cloud is a fully composable AI-powered platform, designed for ultimate flexibility and adaptability to our customers’ specific requirements and business evolution. It spans the needs of Enterprise Resource Planning (ERP), Enterprise Asset Management (EAM), Supply Chain Management (SCM), Information Technology Service Management (ITSM), and Field Service Management (FSM). IFS technology leverages AI, machine learning, real-time data and analytics to empower our customers to make informed strategic decisions and excel at their Moment of Service™.
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