BMC Helix Discovery vs ManageEngine IT360 comparison

BMC Helix and ManageEngine are both solutions in the IT Asset Management category. BMC Helix is ranked #4 with an average rating of 8.4, while ManageEngine is ranked #28. BMC Helix holds a 5.3% mindshare in IAM, compared to ManageEngine’s 1.0% mindshare. Additionally, 88% of BMC Helix users are willing to recommend the solution, compared to 100% of ManageEngine users who would recommend it.

BMC Helix Discovery

Read 28 BMC Helix Discovery reviews

2,114 Views
2,051 Comparison Views

88% willing to recommend

ManageEngine IT360

Read 5 ManageEngine IT360 reviews

921 Views
175 Comparison Views

100% willing to recommend

BMC Helix Discovery

ManageEngine IT360

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 18, 2024

ManageEngine IT360 and BMC Helix Discovery compete in the IT operations management space. BMC Helix Discovery has the upper hand due to its advanced features, offering a deeper analytical insight at a premium cost.

Features: ManageEngine IT360 provides integrated network monitoring, server monitoring, and application monitoring, enabling a holistic view of the IT infrastructure. BMC Helix Discovery stands out with automated discovery, advanced dependency mapping, and a comprehensive analytical interface that supports complex environments.

Room for Improvement: ManageEngine IT360 could enhance its advanced analytics, improve complex environment support, and develop better integration with existing ITSM solutions. BMC Helix Discovery can work on simplifying the deployment complexity, providing more straightforward UI interactions, and enhancing its learning curve to make it more user-friendly.

Ease of Deployment and Customer Service: ManageEngine IT360 offers straightforward deployment with robust customer support, ensuring seamless transition and ongoing assistance. BMC Helix Discovery, although more complex to deploy due to its capabilities, offers superior customer service with comprehensive guidance throughout the setup process.

Pricing and ROI: ManageEngine IT360 showcases a cost-effective pricing strategy with a quick ROI, thanks to its efficient tools. BMC Helix Discovery, demanding a higher initial investment, provides significant ROI through feature-rich capabilities that enhance long-term operational efficiency.

To learn more, read our detailed BMC Helix Discovery vs. ManageEngine IT360 Report (Updated: January 2026).

Buyer's Guide

BMC Helix Discovery vs. ManageEngine IT360

January 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

BMC Helix Discovery

Ranking in IT Asset Management

4th

Average Rating

8.4

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

No ranking in other categories

ManageEngine IT360

Ranking in IT Asset Management

28th

Average Rating

8.4

Reviews Sentiment

7.5

Number of Reviews

Ranking in other categories

Network Monitoring Software (98th), IT Infrastructure Monitoring (73rd)

Mindshare comparison

As of January 2026, in the IT Asset Management category, the mindshare of BMC Helix Discovery is 5.3%, down from 8.9% compared to the previous year. The mindshare of ManageEngine IT360 is 1.0%, up from 0.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Asset Management Market Share Distribution
Product	Market Share (%)
BMC Helix Discovery	5.3%
ManageEngine IT360	1.0%
Other	93.7%

IT Asset Management

Featured Reviews

reviewer2729955

Systems Integration Specialist Advisor at a insurance company with 1,001-5,000 employees

Flexible data discovery has streamlined processes and enhances efficiency

The best aspect of BMC Helix Discovery is its flexibility. You can perform scanning at any time, and it provides substantial data for extraction. If there is data it doesn't extract and you understand TPL, you can write your own patterns to pull the data out of it, making it very powerful from that standpoint. The query language is somewhat challenging to learn as it uses a Berkeley database. However, it has an excellent query building tool, and they have recently released a new visually-based version, which is very beneficial. Extracting data is straightforward through writing queries, running them, and pulling reports. The scanning process and credential setup are also easily manageable. Overall, it is an excellent tool.

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Ziyad Moghalis

It manager at PTC (Public Telecomuncation Corporation)

Good monitoring and alerting capability, and it is easy to deploy

This solution is good for configuration management. The monitoring capability is easy to use and it can be done without any training. ManageEngine is easy to deploy. It is easy to identify and collect information from all of the nodes on the network. The alerting capability is good and it will send out emails.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The most valuable feature of the solution stems from the fact that it is easy to install and deploy."

"Accuracy and clarity are vastly improved for the service lines."

"It is agentless, which means you don't have to install anything on all the different pieces of hardware that you are looking to discover."

"BMC Helix Discovery is very intuitive."

"The most valuable feature is the automated service mapping."

"BMC Helix Discovery has delivered a very good return, and we cannot stop using it at this moment."

"The ability of BMC Helix Discovery to save time and money for customers is all about resolution times and first fixes, linking heavily to the CMDB and ensuring that you have good clean data."

"The solution is definitely useful."

More BMC Helix Discovery pros

"The technical support is good."

"It is easy to identify and collect information from all of the nodes on the network."

"The product helps users stay on top of gaining insight into the active directory, permissions and security sets, and user group policy changes."

Cons

"There isn't much that could be improved. The solution is pretty thorough, very easy to implement, and very easy to operate."

"A review of end of life data would be nice."

"BMC Helix Discovery needs more customization options."

"BMC Helix Discovery is a bit tough to use and administer."

"The monitoring tools could be more stable."

"What would make BMC Helix Discovery better is if it had more client-side discovery features, for example, printers and desktops. Right now, it's focused more on data center discovery, so if it had additional features focused on the client-side discovery, that would be great. In the next release of BMC Helix Discovery, I'd like more client-side discovery features such as desktop discovery, printer discovery, and other IP-based client-side discovery features. The solution can discover desktops and printers, but there's still room for improvement on the client side."

"It would be nice to see more updates to the solution."

"The support from BMC Helix Discovery can improve, it takes a long time before we receive any feedback. It can take days to months sometimes."

More BMC Helix Discovery cons

"The product could use more intelligence, automation and general availability of product information."

"We would like to have support for integration with ServiceDesk."

"The ManageEngine features could improve to show graphs of the traffic and network utility."

Pricing and Cost Advice

"You need a license to use BMC Helix Discovery. The license is paid yearly, though I have no idea how much it costs."

"We have a perpetual license for the solution."

"Operating cost is actually high compared to other products, actually. It's a little expensive only, but it's very good than other products."

"The solution offers yearly licenses."

"The price was fair compared to competitors. BMC is very affordable. There are optional consulting services to assist with implementation."

"The licensing fee is very low."

"BMC is available for a reasonable price compared to ServiceNow — it's half the price."

"We are on a three-year agreement with BMC Helix Discovery to use the solution. There are not any additional fees other than the standard license."

More BMC Helix Discovery pricing and cost advice

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Top Industries

By visitors reading reviews

Financial Services Firm

17%

Computer Software Company

15%

Manufacturing Company

Government

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	11
Midsize Enterprise	5
Large Enterprise	13

No data available

Questions from the Community

What do you like most about BMC Helix Discovery?

I like the artificial intelligence and machine learning that it uses in the solution. Because once the solution discovers all the assets, all the infrastructure, and all the dependencies between se...

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What is your experience regarding pricing and costs for BMC Helix Discovery?

That's always a million dollar question regarding whether the solution is affordable or quite expensive; if you talk to the vendor, the pricing's great, but end users are always looking for a bette...

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What needs improvement with BMC Helix Discovery?

Technical support from BMC is generally good. Resolutiion time is what's bothering me, as it's not always easy to get to the correct person or the right technical level needed to resolve the issue.

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Compared 11% of the time

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Product Reports

Buyer's Guide

BMC Helix Discovery

January 2026

Download BMC Helix Discovery product report

Buyer's Guide

Network Monitoring Software

January 2026

Download ManageEngine IT360 product report

Also Known As

Discovery, ADDM, Atrium Discovery & Dependency Mapping

IT360

Overview

BMC Discovery, formerly ADDM, is a digital enterprise management solution that automates asset discovery and application dependency mapping to build a holistic view of all your data center assets and the relationships between them.

BMC Helix

With IT360 you will deliver services efficiently with maximum scalability. Service providers can now accurately manage the SLAs and release new services faster with features like Multi-tenancy, High Availability, Enterprise level systems and Datacenter monitoring, Remote site monitoring and Customer and site-specific dashboards.

ManageEngine

Sample Customers

Windstream Communications, News UK, Mercator Group, Wageningen University and Research Centre (WUR)

Khimji Ramdas, RME Global, Bank of Namibia, DORMA, PMSI, National Commodities Exchange, EMA, Redstone, First Source

Buyer's Guide

BMC Helix Discovery vs. ManageEngine IT360

January 2026

Free Report: BMC Helix Discovery vs. ManageEngine IT360

Find out what your peers are saying about BMC Helix Discovery vs. ManageEngine IT360 and other solutions. Updated: January 2026.

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