We performed a comparison between BMC Helix Discovery and ManageEngine IT360 based on real PeerSpot user reviews.
Find out in this report how the two IT Asset Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The speed at which it's able to collect a wide-range of information, then make it useful for you, like asset management, knowledge management, and incident management."
"The most valuable feature of the solution stems from the fact that it is easy to install and deploy."
"It now comes with a very flexible deployment solution, whether you want to keep it inside your data center or want to have the cloud, depending on if you're cloud forward or not."
"The most valuable feature of the solution is its application dependency mapping."
"The solution is very stable and powerful."
"It is a stable solution. The stability is okay."
"Weekly reports to management really make our life simple."
"The solution is definitely useful."
"It is easy to identify and collect information from all of the nodes on the network."
"The product helps users stay on top of gaining insight into the active directory, permissions and security sets, and user group policy changes."
"The technical support is good."
"An area that can be improved is the IoT."
"Management of its own application infrastructure and integrations with other BMC tools."
"What would make BMC Helix Discovery better is if it had more client-side discovery features, for example, printers and desktops. Right now, it's focused more on data center discovery, so if it had additional features focused on the client-side discovery, that would be great. In the next release of BMC Helix Discovery, I'd like more client-side discovery features such as desktop discovery, printer discovery, and other IP-based client-side discovery features. The solution can discover desktops and printers, but there's still room for improvement on the client side."
"It would be nice to see more updates to the solution."
"The product falls short compared to storage discovery mechanisms offered by Tenable or ServiceNow ITOM. In the market, there are various applications available that provide different sets of features. Its drawback is that it doesn't give the database configuration customers need out of the box. Additionally, the classification of storage virtualization is relatively lacking. Therefore, there is room for improvement, particularly in the database areas."
"BMC Helix Discovery needs more customization options."
"The license model could be more flexible and cheaper pricing."
"The solution is definitely useful."
"The product could use more intelligence, automation and general availability of product information."
"The ManageEngine features could improve to show graphs of the traffic and network utility."
"We would like to have support for integration with ServiceDesk."
Earn 20 points
BMC Helix Discovery is ranked 2nd in IT Asset Management with 20 reviews while ManageEngine IT360 is ranked 29th in IT Asset Management. BMC Helix Discovery is rated 8.6, while ManageEngine IT360 is rated 8.4. The top reviewer of BMC Helix Discovery writes "Definitely useful but the old technology makes customizations very difficult". On the other hand, the top reviewer of ManageEngine IT360 writes "Good monitoring and alerting capability, and it is easy to deploy". BMC Helix Discovery is most compared with ServiceNow, BMC Remedy , ServiceNow Discovery, Device42 and Qualys VMDR, whereas ManageEngine IT360 is most compared with StackPath Monitoring and eG Enterprise. See our BMC Helix Discovery vs. ManageEngine IT360 report.
See our list of best IT Asset Management vendors.
We monitor all IT Asset Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
