We performed a comparison between BMC Helix Discovery and Samanage based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, BMC, Freshworks and others in IT Asset Management."BMC Helix Discovery is very intuitive."
"The tool's accuracy of the results we receive looks promising in general. Its values are more than 95 percent accurate compared to other clients or different tools. I would say that Discovery offers a valuable mechanism to discover information."
"The most valuable feature is Windows proxy. We now need to install an additional link proxy server in Windows. The proxy is available as an outpost in the Elastic store. That is the advanced feature is added. There are many other features which can be used once we discover them. One time I was scanning the servers and all, going to data from additional based on the additional features, including advanced data like score upper display data successfully discover servers. There are many things good things that can be implemented using it while we haven’t installed those yet."
"Accuracy and clarity are vastly improved for the service lines."
"It is agentless, which means you don't have to install anything on all the different pieces of hardware that you are looking to discover."
"It is a scalable solution."
"The solution is definitely useful."
"A valuable feature concerns the ability to integrate with different solutions."
"The solution has a great filtering feature."
"The best part is the ability to keep records, especially incident records. It's easy to use the tool to store data and monitor it."
"The solution's scalability is an area with certain shortcomings where improvements are needed."
"The product falls short compared to storage discovery mechanisms offered by Tenable or ServiceNow ITOM. In the market, there are various applications available that provide different sets of features. Its drawback is that it doesn't give the database configuration customers need out of the box. Additionally, the classification of storage virtualization is relatively lacking. Therefore, there is room for improvement, particularly in the database areas."
"A review of end of life data would be nice."
"The license model could be more flexible and cheaper pricing."
"The solution should have different portals and logins for each customer so only that customer's assets show."
"There isn't much that could be improved. The solution is pretty thorough, very easy to implement, and very easy to operate."
"There are certain limitations in the mapping feature of the solution."
"We would like updates more often."
"The setting up process is not quite easy. It's quite difficult."
"The system shuts down about once a month which is frustrating."
BMC Helix Discovery is ranked 2nd in IT Asset Management with 20 reviews while Samanage is ranked 16th in IT Asset Management with 3 reviews. BMC Helix Discovery is rated 8.6, while Samanage is rated 7.6. The top reviewer of BMC Helix Discovery writes "Definitely useful but the old technology makes customizations very difficult". On the other hand, the top reviewer of Samanage writes "Detects incidents quickly, improves our SLA performance and solves issues faster". BMC Helix Discovery is most compared with ServiceNow, BMC Remedy , ServiceNow Discovery, Device42 and Qualys VMDR, whereas Samanage is most compared with ServiceNow, SolarWinds Service Desk and Freshservice.
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