BMC Helix Discovery vs Samanage comparison

BMC and SolarWinds are both solutions in the IT Asset Management category. BMC is ranked #2 with an average rating of 8.2, while SolarWinds is ranked #14 with an average rating of 8.0. BMC holds a 8.5% mindshare in IAM, compared to SolarWinds’s 1.3% mindshare. Additionally, 88% of BMC users are willing to recommend the solution, compared to 100% of SolarWinds users who would recommend it.

BMC Helix Discovery

Read 26 BMC Helix Discovery reviews

2,411 Views
1,240 Comparison Views

88% willing to recommend

Samanage

Read 3 Samanage reviews

284 Views
185 Comparison Views

100% willing to recommend

BMC Helix Discovery

Samanage

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 18, 2024

Samanage and BMC Helix Discovery compete in IT service management and asset discovery. BMC Helix Discovery seems to have the upper hand due to its comprehensive asset discovery features suitable for complex IT environments.

Features: Samanage offers a simple ticketing system, customizable workflows, and an intuitive interface. BMC Helix Discovery provides in-depth asset tracking, advanced analytics, and extensive IT inventory management.

Ease of Deployment and Customer Service: Samanage is cloud-based, allowing quick setup with responsive customer service. BMC Helix Discovery has a more complex setup but offers robust support to manage its functionalities.

Pricing and ROI: Samanage offers a cost-effective structure, ensuring a quicker ROI for smaller businesses. BMC Helix Discovery, with higher setup costs, provides long-term ROI through valuable data insights for larger enterprises.

To learn more, read our detailed BMC Helix Discovery vs. Samanage Report (Updated: April 2025).

Buyer's Guide

BMC Helix Discovery vs. Samanage

April 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

BMC Helix Discovery

Ranking in IT Asset Management

2nd

Average Rating

8.4

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

No ranking in other categories

Samanage

Ranking in IT Asset Management

14th

Average Rating

7.6

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

Help Desk Software (19th), IT Service Management (ITSM) (18th), License Management (13th)

Mindshare comparison

As of May 2025, in the IT Asset Management category, the mindshare of BMC Helix Discovery is 8.5%, up from 7.8% compared to the previous year. The mindshare of Samanage is 1.3%, up from 1.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Asset Management

Featured Reviews

Fairoz Gadad

Project Manager at a computer software company with 1,001-5,000 employees

Effortless network component identification, provides API details, and an easy setup

We need to discover anything in the network and ensure that the discovered data is moved into the CMDB for asset management The best part is that whenever there is an outpost or any particular network, it can identify servers, routers, switches, etc. It immediately understands which component it…

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Moldir Shynggys

Application Security Analyst at a tech services company with 51-200 employees

Great filtering feature and a good analytics dashboard

Samanage is our ticketing system and users email us with their issues which we're then able to prioritize. We are customers of Samanage The best feature of Samanage is filtering. It also allows us to create a solution for recurring issues. It's like having a stack overflow in the company. I like…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The most valuable feature of the solution stems from the fact that it is easy to install and deploy."

"The most valuable feature of the solution is its application dependency mapping."

"The initial setup is simple."

"The data models are the most useful aspect of the solution."

"Start anywhere application modelling brings a fantastic opportunity for users to see what is where."

"It provides comprehensive dependency mapping, which is essential for reducing the time spent and addressing problem-solving between data centers."

"The solution's most valuable feature is service modeling."

"I like the artificial intelligence and machine learning that it uses in the solution. Because once the solution discovers all the assets, all the infrastructure, and all the dependencies between services, it learns how it works. So, it learns to predict when a problem is going to happen. It becomes predictive in an autonomous way."

More BMC Helix Discovery pros

"The solution has a great filtering feature."

"The best part is the ability to keep records, especially incident records. It's easy to use the tool to store data and monitor it."

Cons

"There isn't much that could be improved. The solution is pretty thorough, very easy to implement, and very easy to operate."

"It would be nice to see more updates to the solution."

"If the dependency maps can go live and we can work through the process with a click, we're reaching the stage where issues are identified and mitigated. It would be ideal if we could utilize it to reduce vulnerabilities or address any other feedback."

"The support from BMC Helix Discovery can improve, it takes a long time before we receive any feedback. It can take days to months sometimes."

"I would like to see the ability to scan some of the newer cloud platforms. I know that BMC has them on the roadmap, and they are coming soon, but they can't come fast enough. Being able to scan more of GCloud, Alibaba Cloud, or whatever the public clouds that our customers are buying, we need to make sure that Discovery can find them as well."

"An area that can be improved is the IoT."

"The monitoring tools could be more stable."

"It is very complicated to use."

More BMC Helix Discovery cons

"The system shuts down about once a month which is frustrating."

"The setting up process is not quite easy. It's quite difficult."

Pricing and Cost Advice

"I've heard that the solution was expensive earlier but is now much cheaper than its competitors."

"The price was fair compared to competitors. BMC is very affordable. There are optional consulting services to assist with implementation."

"We have a perpetual license for the solution."

"You need a license to use BMC Helix Discovery. The license is paid yearly, though I have no idea how much it costs."

"The licensing fee is very low."

"I rate the pricing an eight out of ten. All BMC products are expensive."

"We are on a three-year agreement with BMC Helix Discovery to use the solution. There are not any additional fees other than the standard license."

"It's not a cheap product. But the benefits it delivers is that it's a fair price."

More BMC Helix Discovery pricing and cost advice

"It is expensive."

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Top Industries

By visitors reading reviews

Computer Software Company

18%

Financial Services Firm

18%

Energy/Utilities Company

Manufacturing Company

Construction Company

16%

Manufacturing Company

10%

Financial Services Firm

Computer Software Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about BMC Helix Discovery?

I like the artificial intelligence and machine learning that it uses in the solution. Because once the solution discovers all the assets, all the infrastructure, and all the dependencies between se...

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What is your experience regarding pricing and costs for BMC Helix Discovery?

The price of BMC Helix Discovery is licensed by asset. It is challenging to maintain licenses, as every piece of equipment is considered a license. We pay attention to the growth of assets. The pri...

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What needs improvement with BMC Helix Discovery?

I would like to see a lower price and better technical support.

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What do you like most about Samanage?

The best part is the ability to keep records, especially incident records. It's easy to use the tool to store data and monitor it.

See all answers

What needs improvement with Samanage?

We mainly use it for incident logging. We'd like to add service request functionality, but we don't have the knowledge to configure the requests and the workflows properly. We'd like to integrate o...

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What is your primary use case for Samanage?

I use it for incident recording based on your inventory.

See all answers

Comparisons

ServiceNow vs BMC Helix Discovery

Compared 60% of the time

ServiceNow Discovery vs BMC Helix Discovery

Compared 12% of the time

Device42 vs BMC Helix Discovery

Compared 8% of the time

BMC Remedy vs BMC Helix Discovery

Compared 7% of the time

Lansweeper vs BMC Helix Discovery

Compared 7% of the time

More BMC Helix Discovery Competitors

ServiceNow vs Samanage

Compared 72% of the time

SolarWinds Service Desk vs Samanage

Compared 16% of the time

Freshservice vs Samanage

Compared 13% of the time

More Samanage Competitors

Product Reports

Buyer's Guide

BMC Helix Discovery

May 2025

Download BMC Helix Discovery product report

Buyer's Guide

Help Desk Software

May 2025

Download Samanage product report

Also Known As

Discovery, ADDM, Atrium Discovery & Dependency Mapping

No data available

Overview

BMC Discovery, formerly ADDM, is a digital enterprise management solution that automates asset discovery and application dependency mapping to build a holistic view of all your data center assets and the relationships between them.

BMC

"Samanage enables organizations worldwide to deliver a superior service experience. Samanage’s IT service management software accelerates efficiency and visibility into services requested and delivered across an organization, making it easy to continuously streamline process improvement and greater productivity. The fully integrated service desk and asset management solution utilizes a SaaS/multi-tenant platform, allowing IT and other service providers to effectively manage and connect service requests to IT assets. The revolutionary user interface delivers an unmatched user experience and enables code-free customization, allowing customers to fully deploy a robust ITSM solution in days not months or years. "

SolarWinds

Sample Customers

Windstream Communications, News UK, Mercator Group, Wageningen University and Research Centre (WUR)

SXSW, PRA Group, Fandango, Inteva Products, Amherst College, Tensator

Buyer's Guide

BMC Helix Discovery vs. Samanage

April 2025

Free Report: BMC Helix Discovery vs. Samanage

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