BMC Helix Discovery vs Samanage comparison

BMC Helix and SolarWinds are both solutions in the IT Asset Management category. BMC Helix is ranked #4 with an average rating of 8.4, while SolarWinds is ranked #12 with an average rating of 8.0. BMC Helix holds a 5.3% mindshare in IAM, compared to SolarWinds’s 2.3% mindshare. Additionally, 88% of BMC Helix users are willing to recommend the solution, compared to 100% of SolarWinds users who would recommend it.

BMC Helix Discovery

Read 28 BMC Helix Discovery reviews

2,114 Views
2,051 Comparison Views

88% willing to recommend

Samanage

Read 3 Samanage reviews

1,098 Views
472 Comparison Views

100% willing to recommend

BMC Helix Discovery

Samanage

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 18, 2024

Samanage and BMC Helix Discovery compete in IT service management and asset discovery. BMC Helix Discovery seems to have the upper hand due to its comprehensive asset discovery features suitable for complex IT environments.

Features: Samanage offers a simple ticketing system, customizable workflows, and an intuitive interface. BMC Helix Discovery provides in-depth asset tracking, advanced analytics, and extensive IT inventory management.

Ease of Deployment and Customer Service: Samanage is cloud-based, allowing quick setup with responsive customer service. BMC Helix Discovery has a more complex setup but offers robust support to manage its functionalities.

Pricing and ROI: Samanage offers a cost-effective structure, ensuring a quicker ROI for smaller businesses. BMC Helix Discovery, with higher setup costs, provides long-term ROI through valuable data insights for larger enterprises.

To learn more, read our detailed BMC Helix Discovery vs. Samanage Report (Updated: January 2026).

Buyer's Guide

BMC Helix Discovery vs. Samanage

January 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

BMC Helix Discovery

Ranking in IT Asset Management

4th

Average Rating

8.4

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

No ranking in other categories

Samanage

Ranking in IT Asset Management

12th

Average Rating

7.6

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

Help Desk Software (16th), IT Service Management (ITSM) (15th), License Management (9th)

Mindshare comparison

As of January 2026, in the IT Asset Management category, the mindshare of BMC Helix Discovery is 5.3%, down from 8.9% compared to the previous year. The mindshare of Samanage is 2.3%, up from 1.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Asset Management Market Share Distribution
Product	Market Share (%)
BMC Helix Discovery	5.3%
Samanage	2.3%
Other	92.4%

IT Asset Management

Featured Reviews

reviewer2729955

Systems Integration Specialist Advisor at a insurance company with 1,001-5,000 employees

Flexible data discovery has streamlined processes and enhances efficiency

The best aspect of BMC Helix Discovery is its flexibility. You can perform scanning at any time, and it provides substantial data for extraction. If there is data it doesn't extract and you understand TPL, you can write your own patterns to pull the data out of it, making it very powerful from that standpoint. The query language is somewhat challenging to learn as it uses a Berkeley database. However, it has an excellent query building tool, and they have recently released a new visually-based version, which is very beneficial. Extracting data is straightforward through writing queries, running them, and pulling reports. The scanning process and credential setup are also easily manageable. Overall, it is an excellent tool.

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Meechai C.

Consult at a manufacturing company with 10,001+ employees

Detects incidents quickly, improves our SLA performance and solves issues faster

We mainly use it for incident logging. We'd like to add service request functionality, but we don't have the knowledge to configure the requests and the workflows properly. We'd like to integrate our workflows with the incident management, so we use it to manage our work better. We'd like to implement the service request feature. Right now, we just record everything as incidents. Some activities can take a long time, maybe one or two weeks. This makes it hard to maintain a good SLA, even if we work hard. So, response speed and workflow improvements.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It is a scalable solution."

"The most valuable feature of the solution is its application dependency mapping."

"The most valuable feature is Windows proxy. We now need to install an additional link proxy server in Windows. The proxy is available as an outpost in the Elastic store. That is the advanced feature is added. There are many other features which can be used once we discover them. One time I was scanning the servers and all, going to data from additional based on the additional features, including advanced data like score upper display data successfully discover servers. There are many things good things that can be implemented using it while we haven’t installed those yet."

"BMC Helix Discovery comprehends the infrastructure you've procured and deployed within your environment."

"The initial setup is simple."

"The most valuable feature of the solution stems from the fact that it is easy to install and deploy."

"The most valuable feature is the automated service mapping."

"BMC provides great support. As managed service support, they are gold."

More BMC Helix Discovery pros

"The best part is the ability to keep records, especially incident records. It's easy to use the tool to store data and monitor it."

"The solution has a great filtering feature."

Cons

"The solution's scalability is an area with certain shortcomings where improvements are needed."

"The support from BMC Helix Discovery can improve, it takes a long time before we receive any feedback. It can take days to months sometimes."

"BMC is agentless discovery, followed by hybrid discovery, which performs discovery across clouds, on-premises, and then dynamic service modeling."

"BMC Helix Discovery needs more customization options."

"The solution is definitely useful."

"The query language is somewhat challenging to learn. It uses a Berkeley database, and the query language is not easy to master for performing complex queries."

"I would like to see a lower price and better technical support."

"The license model could be more flexible and cheaper pricing."

More BMC Helix Discovery cons

"The system shuts down about once a month which is frustrating."

"The setting up process is not quite easy. It's quite difficult."

Pricing and Cost Advice

"BMC is available for a reasonable price compared to ServiceNow — it's half the price."

"The licenses are very complex and quite costly."

"We are on a three-year agreement with BMC Helix Discovery to use the solution. There are not any additional fees other than the standard license."

"We have a perpetual license for the solution."

"Operating cost is actually high compared to other products, actually. It's a little expensive only, but it's very good than other products."

"The price was fair compared to competitors. BMC is very affordable. There are optional consulting services to assist with implementation."

"You need a license to use BMC Helix Discovery. The license is paid yearly, though I have no idea how much it costs."

"I've heard that the solution was expensive earlier but is now much cheaper than its competitors."

More BMC Helix Discovery pricing and cost advice

"It is expensive."

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Top Industries

By visitors reading reviews

Financial Services Firm

17%

Computer Software Company

15%

Manufacturing Company

Government

Manufacturing Company

14%

Comms Service Provider

11%

Construction Company

Performing Arts

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	11
Midsize Enterprise	5
Large Enterprise	13

No data available

Questions from the Community

What do you like most about BMC Helix Discovery?

I like the artificial intelligence and machine learning that it uses in the solution. Because once the solution discovers all the assets, all the infrastructure, and all the dependencies between se...

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What is your experience regarding pricing and costs for BMC Helix Discovery?

That's always a million dollar question regarding whether the solution is affordable or quite expensive; if you talk to the vendor, the pricing's great, but end users are always looking for a bette...

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What needs improvement with BMC Helix Discovery?

Technical support from BMC is generally good. Resolutiion time is what's bothering me, as it's not always easy to get to the correct person or the right technical level needed to resolve the issue.

See all answers

What do you like most about Samanage?

The best part is the ability to keep records, especially incident records. It's easy to use the tool to store data and monitor it.

See all answers

What needs improvement with Samanage?

See all answers

What is your primary use case for Samanage?

I use it for incident recording based on your inventory.

See all answers

Comparisons

ServiceNow vs BMC Helix Discovery

Compared 45% of the time

ServiceNow Discovery vs BMC Helix Discovery

Compared 19% of the time

Lansweeper vs BMC Helix Discovery

Compared 7% of the time

Device42 vs BMC Helix Discovery

Compared 7% of the time

Flexera One vs BMC Helix Discovery

Compared 5% of the time

More BMC Helix Discovery Competitors

ServiceNow vs Samanage

Compared 24% of the time

Freshservice vs Samanage

Compared 23% of the time

Provance IT Asset Management Pack vs Samanage

Compared 6% of the time

Ameyo Fusion CX vs Samanage

Compared 6% of the time

LiveAgent vs Samanage

Compared 6% of the time

More Samanage Competitors

Product Reports

Buyer's Guide

BMC Helix Discovery

January 2026

Download BMC Helix Discovery product report

Buyer's Guide

Help Desk Software

December 2025

Download Samanage product report

Also Known As

Discovery, ADDM, Atrium Discovery & Dependency Mapping

No data available

Overview

BMC Discovery, formerly ADDM, is a digital enterprise management solution that automates asset discovery and application dependency mapping to build a holistic view of all your data center assets and the relationships between them.

BMC Helix

"Samanage enables organizations worldwide to deliver a superior service experience. Samanage’s IT service management software accelerates efficiency and visibility into services requested and delivered across an organization, making it easy to continuously streamline process improvement and greater productivity. The fully integrated service desk and asset management solution utilizes a SaaS/multi-tenant platform, allowing IT and other service providers to effectively manage and connect service requests to IT assets. The revolutionary user interface delivers an unmatched user experience and enables code-free customization, allowing customers to fully deploy a robust ITSM solution in days not months or years. "

SolarWinds

Sample Customers

Windstream Communications, News UK, Mercator Group, Wageningen University and Research Centre (WUR)

SXSW, PRA Group, Fandango, Inteva Products, Amherst College, Tensator

Buyer's Guide

BMC Helix Discovery vs. Samanage

January 2026

Free Report: BMC Helix Discovery vs. Samanage

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