BMC Helix Discovery vs Samanage comparison

BMC Helix and SolarWinds are both solutions in the IT Asset Management category. BMC Helix is ranked #5 with an average rating of 8.4, while SolarWinds is ranked #12 with an average rating of 8.0. BMC Helix holds a 4.7% mindshare in IAM, compared to SolarWinds’s 2.6% mindshare. Additionally, 88% of BMC Helix users are willing to recommend the solution, compared to 100% of SolarWinds users who would recommend it.

BMC Helix Discovery

Read 29 BMC Helix Discovery reviews

2,251 Views
2,206 Comparison Views

88% willing to recommend

Samanage

Read 3 Samanage reviews

1,426 Views
599 Comparison Views

100% willing to recommend

BMC Helix Discovery

Samanage

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 18, 2024

Samanage and BMC Helix Discovery compete in IT service management and asset discovery. BMC Helix Discovery seems to have the upper hand due to its comprehensive asset discovery features suitable for complex IT environments.

Features: Samanage offers a simple ticketing system, customizable workflows, and an intuitive interface. BMC Helix Discovery provides in-depth asset tracking, advanced analytics, and extensive IT inventory management.

Ease of Deployment and Customer Service: Samanage is cloud-based, allowing quick setup with responsive customer service. BMC Helix Discovery has a more complex setup but offers robust support to manage its functionalities.

Pricing and ROI: Samanage offers a cost-effective structure, ensuring a quicker ROI for smaller businesses. BMC Helix Discovery, with higher setup costs, provides long-term ROI through valuable data insights for larger enterprises.

To learn more, read our detailed BMC Helix Discovery vs. Samanage Report (Updated: March 2026).

Buyer's Guide

BMC Helix Discovery vs. Samanage

March 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

BMC Helix Discovery

Ranking in IT Asset Management

5th

Average Rating

8.4

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

No ranking in other categories

Samanage

Ranking in IT Asset Management

12th

Average Rating

7.6

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

Help Desk Software (16th), IT Service Management (ITSM) (17th), License Management (5th)

Mindshare comparison

As of March 2026, in the IT Asset Management category, the mindshare of BMC Helix Discovery is 4.7%, down from 8.8% compared to the previous year. The mindshare of Samanage is 2.6%, up from 1.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Asset Management Mindshare Distribution
Product	Mindshare (%)
BMC Helix Discovery	4.7%
Samanage	2.6%
Other	92.7%

IT Asset Management

Featured Reviews

JonathanPic

Presales Manager at HCLSoftware

Comprehensive discovery has populated our CMDB and provides deep insight into asset relationships

The applicability depends on the customer environment. Usually it is straightforward to apply the policies. BMC Helix Discovery is seamless and has many plugins available. It is a good feature that they offer. I have heard about it, but I am not currently using it, though I know that they have that feature available. BMC Helix Discovery provides a lot of information that can be obtained from discovery, including the relationship between the CIs and how many CIs are orphans. The analytics capabilities are strong.

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Meechai C.

Consult at a manufacturing company with 10,001+ employees

Detects incidents quickly, improves our SLA performance and solves issues faster

We mainly use it for incident logging. We'd like to add service request functionality, but we don't have the knowledge to configure the requests and the workflows properly. We'd like to integrate our workflows with the incident management, so we use it to manage our work better. We'd like to implement the service request feature. Right now, we just record everything as incidents. Some activities can take a long time, maybe one or two weeks. This makes it hard to maintain a good SLA, even if we work hard. So, response speed and workflow improvements.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The most valuable feature is the automated service mapping."

"It improved efficiencies and saved money by replacing manual methods."

"The tool's accuracy of the results we receive looks promising in general. Its values are more than 95 percent accurate compared to other clients or different tools. I would say that Discovery offers a valuable mechanism to discover information."

"The most valuable feature of BMC Helix Discovery is it operates well. It is well known and has gained recognition for its software."

"The data models are the most useful aspect of the solution."

"The most valuable feature of the solution is its application dependency mapping."

"BMC Helix Discovery has delivered a very good return, and we cannot stop using it at this moment."

"The speed at which it's able to collect a wide-range of information, then make it useful for you, like asset management, knowledge management, and incident management."

More BMC Helix Discovery pros

"Samanage has not only taken over asset and inventory management, but it also has the ability to function across departments, making it easy for end users to submit help desk tickets for IT, HR, and Finance."

"The solution has a great filtering feature."

"I would recommend Samanage from the IT support perspective because it's a great ticketing system and the only downside is the site shutdowns and the messy nature of the UI and UX."

"The best part is the ability to keep records, especially incident records. It's easy to use the tool to store data and monitor it."

Cons

"While I consider the solution to be good, it should better be able to integrate with other solutions."

"BMC Helix Discovery is a bit tough to use and administer."

"The CMDB could be improved. Getting data from the CMDB is the greatest challenge."

"The support from BMC Helix Discovery can improve, it takes a long time before we receive any feedback. It can take days to months sometimes."

"The improvement I want to see is a reduction in duplicate records."

"The solution's scalability is an area with certain shortcomings where improvements are needed."

"The improvement which we require is to delete the Internet service. Till some of the features are coming, like, internally side. If you are taking one server to model, there are a lot of usages like three structures per diagram is coming, and we have to do the man lot of manual work. Instead of that, whatever our requirement, we should be able to provide the servers and get the structure. So this is what we want to implement with such data."

"The CMDB could be improved. Getting data from the CMDB is the greatest challenge."

More BMC Helix Discovery cons

"We've had some problems with the system shutting down about once a month. It sometimes takes five or 10 minutes to start working again but it can also take hours."

"The setting up process is not quite easy. It's quite difficult."

"The system shuts down about once a month which is frustrating."

"There are definitely areas for improvement, but so far, so good."

Pricing and Cost Advice

"You need a license to use BMC Helix Discovery. The license is paid yearly, though I have no idea how much it costs."

"Operating cost is actually high compared to other products, actually. It's a little expensive only, but it's very good than other products."

"I rate the pricing an eight out of ten. All BMC products are expensive."

"The licenses are very complex and quite costly."

"The solution offers yearly licenses."

"I've heard that the solution was expensive earlier but is now much cheaper than its competitors."

"It's not a cheap product. But the benefits it delivers is that it's a fair price."

"We have a perpetual license for the solution."

More BMC Helix Discovery pricing and cost advice

"It is expensive."

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Top Industries

By visitors reading reviews

Financial Services Firm

17%

Manufacturing Company

10%

Government

Computer Software Company

Manufacturing Company

14%

Construction Company

14%

Comms Service Provider

Computer Software Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	11
Midsize Enterprise	5
Large Enterprise	14

No data available

Questions from the Community

What do you like most about BMC Helix Discovery?

I like the artificial intelligence and machine learning that it uses in the solution. Because once the solution discovers all the assets, all the infrastructure, and all the dependencies between se...

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What is your experience regarding pricing and costs for BMC Helix Discovery?

The setup cost is on the expensive side.

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What needs improvement with BMC Helix Discovery?

The interface is quite old and can be outdated.

See all answers

What do you like most about Samanage?

The best part is the ability to keep records, especially incident records. It's easy to use the tool to store data and monitor it.

See all answers

What needs improvement with Samanage?

See all answers

What is your primary use case for Samanage?

I use it for incident recording based on your inventory.

See all answers

Comparisons

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Compared 36% of the time

ServiceNow Discovery vs BMC Helix Discovery

Compared 19% of the time

Device42 vs BMC Helix Discovery

Compared 8% of the time

Flexera One vs BMC Helix Discovery

Compared 6% of the time

Lansweeper vs BMC Helix Discovery

Compared 6% of the time

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ServiceNow vs Samanage

Compared 16% of the time

Freshservice vs Samanage

Compared 15% of the time

Provance IT Asset Management Pack vs Samanage

Compared 5% of the time

Symantec Asset Management Suite vs Samanage

Compared 5% of the time

LiveAgent vs Samanage

Compared 5% of the time

More Samanage Competitors

Product Reports

Buyer's Guide

BMC Helix Discovery

March 2026

Download BMC Helix Discovery product report

Buyer's Guide

Help Desk Software

March 2026

Download Samanage product report

Also Known As

Discovery, ADDM, Atrium Discovery & Dependency Mapping

No data available

Overview

BMC Discovery, formerly ADDM, is a digital enterprise management solution that automates asset discovery and application dependency mapping to build a holistic view of all your data center assets and the relationships between them.

BMC Helix

"Samanage enables organizations worldwide to deliver a superior service experience. Samanage’s IT service management software accelerates efficiency and visibility into services requested and delivered across an organization, making it easy to continuously streamline process improvement and greater productivity. The fully integrated service desk and asset management solution utilizes a SaaS/multi-tenant platform, allowing IT and other service providers to effectively manage and connect service requests to IT assets. The revolutionary user interface delivers an unmatched user experience and enables code-free customization, allowing customers to fully deploy a robust ITSM solution in days not months or years. "

SolarWinds

Sample Customers

Windstream Communications, News UK, Mercator Group, Wageningen University and Research Centre (WUR)

SXSW, PRA Group, Fandango, Inteva Products, Amherst College, Tensator

Buyer's Guide

BMC Helix Discovery vs. Samanage

March 2026

Free Report: BMC Helix Discovery vs. Samanage

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