BMC Helix Discovery vs Samanage comparison

BMC and SolarWinds are both solutions in the IT Asset Management category. BMC is ranked #3 with an average rating of 8.5, while SolarWinds is ranked #14 with an average rating of 8.0. BMC holds a 7.4% mindshare in IAM, compared to SolarWinds’s 1.7% mindshare. Additionally, 88% of BMC users are willing to recommend the solution, compared to 100% of SolarWinds users who would recommend it.

BMC Helix Discovery

Read 28 BMC Helix Discovery reviews

2,291 Views
2,222 Comparison Views

88% willing to recommend

Samanage

Read 3 Samanage reviews

626 Views
338 Comparison Views

100% willing to recommend

BMC Helix Discovery

Samanage

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 18, 2024

Samanage and BMC Helix Discovery compete in IT service management and asset discovery. BMC Helix Discovery seems to have the upper hand due to its comprehensive asset discovery features suitable for complex IT environments.

Features: Samanage offers a simple ticketing system, customizable workflows, and an intuitive interface. BMC Helix Discovery provides in-depth asset tracking, advanced analytics, and extensive IT inventory management.

Ease of Deployment and Customer Service: Samanage is cloud-based, allowing quick setup with responsive customer service. BMC Helix Discovery has a more complex setup but offers robust support to manage its functionalities.

Pricing and ROI: Samanage offers a cost-effective structure, ensuring a quicker ROI for smaller businesses. BMC Helix Discovery, with higher setup costs, provides long-term ROI through valuable data insights for larger enterprises.

To learn more, read our detailed BMC Helix Discovery vs. Samanage Report (Updated: July 2025).

Buyer's Guide

BMC Helix Discovery vs. Samanage

July 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

BMC Helix Discovery

Ranking in IT Asset Management

3rd

Average Rating

8.4

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

No ranking in other categories

Samanage

Ranking in IT Asset Management

14th

Average Rating

7.6

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

Help Desk Software (19th), IT Service Management (ITSM) (18th), License Management (11th)

Mindshare comparison

As of August 2025, in the IT Asset Management category, the mindshare of BMC Helix Discovery is 7.4%, down from 8.4% compared to the previous year. The mindshare of Samanage is 1.7%, up from 0.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Asset Management

Featured Reviews

Fairoz Gadad

Project Manager at a computer software company with 1,001-5,000 employees

Effortless network component identification, provides API details, and an easy setup

We need to discover anything in the network and ensure that the discovered data is moved into the CMDB for asset management The best part is that whenever there is an outpost or any particular network, it can identify servers, routers, switches, etc. It immediately understands which component it…

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Moldir Shynggys

Application Security Analyst at a tech services company with 51-200 employees

Great filtering feature and a good analytics dashboard

Samanage is our ticketing system and users email us with their issues which we're then able to prioritize. We are customers of Samanage The best feature of Samanage is filtering. It also allows us to create a solution for recurring issues. It's like having a stack overflow in the company. I like…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The solution is definitely useful."

"A valuable feature concerns the ability to integrate with different solutions."

"Weekly reports to management really make our life simple."

"The most valuable feature of the solution stems from the fact that it is easy to install and deploy."

"The speed at which it's able to collect a wide-range of information, then make it useful for you, like asset management, knowledge management, and incident management."

"Accuracy and clarity are vastly improved for the service lines."

"The initial setup was quite easy."

"The most valuable feature of BMC Helix Discovery is it operates well. It is well known and has gained recognition for its software."

More BMC Helix Discovery pros

"The solution has a great filtering feature."

"The best part is the ability to keep records, especially incident records. It's easy to use the tool to store data and monitor it."

Cons

"The query language is somewhat challenging to learn. It uses a Berkeley database, and the query language is not easy to master for performing complex queries."

"We would like updates more often."

"What would make BMC Helix Discovery better is if it had more client-side discovery features, for example, printers and desktops. Right now, it's focused more on data center discovery, so if it had additional features focused on the client-side discovery, that would be great. In the next release of BMC Helix Discovery, I'd like more client-side discovery features such as desktop discovery, printer discovery, and other IP-based client-side discovery features. The solution can discover desktops and printers, but there's still room for improvement on the client side."

"The support from BMC Helix Discovery can improve, it takes a long time before we receive any feedback. It can take days to months sometimes."

"The improvement I want to see is a reduction in duplicate records."

"There are certain limitations in the mapping feature of the solution."

"There isn't much that could be improved. The solution is pretty thorough, very easy to implement, and very easy to operate."

"If the dependency maps can go live and we can work through the process with a click, we're reaching the stage where issues are identified and mitigated. It would be ideal if we could utilize it to reduce vulnerabilities or address any other feedback."

More BMC Helix Discovery cons

"The setting up process is not quite easy. It's quite difficult."

"The system shuts down about once a month which is frustrating."

Pricing and Cost Advice

"It's not a cheap product. But the benefits it delivers is that it's a fair price."

"I've heard that the solution was expensive earlier but is now much cheaper than its competitors."

"You need a license to use BMC Helix Discovery. The license is paid yearly, though I have no idea how much it costs."

"The licensing fee is very low."

"The price was fair compared to competitors. BMC is very affordable. There are optional consulting services to assist with implementation."

"We are on a three-year agreement with BMC Helix Discovery to use the solution. There are not any additional fees other than the standard license."

"I rate the pricing an eight out of ten. All BMC products are expensive."

"The licenses are very complex and quite costly."

More BMC Helix Discovery pricing and cost advice

"It is expensive."

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Top Industries

By visitors reading reviews

Financial Services Firm

18%

Computer Software Company

15%

Manufacturing Company

Government

Construction Company

13%

Manufacturing Company

13%

Financial Services Firm

11%

Comms Service Provider

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about BMC Helix Discovery?

I like the artificial intelligence and machine learning that it uses in the solution. Because once the solution discovers all the assets, all the infrastructure, and all the dependencies between se...

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What is your experience regarding pricing and costs for BMC Helix Discovery?

The price of BMC Helix Discovery is licensed by asset. It is challenging to maintain licenses, as every piece of equipment is considered a license. We pay attention to the growth of assets. The pri...

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What needs improvement with BMC Helix Discovery?

The query language is somewhat challenging to learn. It uses a Berkeley database, and the query language is not easy to master for performing complex queries.

See all answers

What do you like most about Samanage?

The best part is the ability to keep records, especially incident records. It's easy to use the tool to store data and monitor it.

See all answers

What needs improvement with Samanage?

We mainly use it for incident logging. We'd like to add service request functionality, but we don't have the knowledge to configure the requests and the workflows properly. We'd like to integrate o...

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What is your primary use case for Samanage?

I use it for incident recording based on your inventory.

See all answers

Comparisons

ServiceNow vs BMC Helix Discovery

Compared 53% of the time

ServiceNow Discovery vs BMC Helix Discovery

Compared 12% of the time

BMC Remedy vs BMC Helix Discovery

Compared 9% of the time

Device42 vs BMC Helix Discovery

Compared 9% of the time

Lansweeper vs BMC Helix Discovery

Compared 6% of the time

More BMC Helix Discovery Competitors

ServiceNow vs Samanage

Compared 61% of the time

Freshservice vs Samanage

Compared 29% of the time

SolarWinds Service Desk vs Samanage

Compared 10% of the time

More Samanage Competitors

Product Reports

Buyer's Guide

BMC Helix Discovery

August 2025

Download BMC Helix Discovery product report

Buyer's Guide

Help Desk Software

August 2025

Download Samanage product report

Also Known As

Discovery, ADDM, Atrium Discovery & Dependency Mapping

No data available

Overview

BMC Discovery, formerly ADDM, is a digital enterprise management solution that automates asset discovery and application dependency mapping to build a holistic view of all your data center assets and the relationships between them.

BMC

"Samanage enables organizations worldwide to deliver a superior service experience. Samanage’s IT service management software accelerates efficiency and visibility into services requested and delivered across an organization, making it easy to continuously streamline process improvement and greater productivity. The fully integrated service desk and asset management solution utilizes a SaaS/multi-tenant platform, allowing IT and other service providers to effectively manage and connect service requests to IT assets. The revolutionary user interface delivers an unmatched user experience and enables code-free customization, allowing customers to fully deploy a robust ITSM solution in days not months or years. "

SolarWinds

Sample Customers

Windstream Communications, News UK, Mercator Group, Wageningen University and Research Centre (WUR)

SXSW, PRA Group, Fandango, Inteva Products, Amherst College, Tensator

Buyer's Guide

BMC Helix Discovery vs. Samanage

July 2025

Free Report: BMC Helix Discovery vs. Samanage

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