BMC Helix Discovery vs SymphonyAI IT Service Management comparison

BMC and SymphonyAI are both solutions in the IT Asset Management category. BMC is ranked #3 with an average rating of 8.3, while SymphonyAI is ranked #15 with an average rating of 7.0. BMC holds a 8.1% mindshare in IAM, compared to SymphonyAI’s 1.8% mindshare. Additionally, 88% of BMC users are willing to recommend the solution, compared to 100% of SymphonyAI users who would recommend it.

BMC Helix Discovery

Read 26 BMC Helix Discovery reviews

2,347 Views
466 Comparison Views

88% willing to recommend

SymphonyAI IT Service Manag...

Read 5 SymphonyAI IT Service Management reviews

351 Views
75 Comparison Views

100% willing to recommend

BMC Helix Discovery

SymphonyAI IT Service Manag...

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 18, 2024

SymphonyAI IT Service Management and BMC Helix Discovery are competing in IT service and asset management. BMC Helix Discovery stands out with superior features despite a higher cost.

Features: SymphonyAI IT Service Management is known for remote access capabilities, AI-driven chat box, and comprehensive asset lifecycle management. BMC Helix Discovery offers agentless discovery, advanced service mapping, and AI-driven insights.

Room for Improvement: SymphonyAI could improve its integration capabilities, incident resolution speed, and user interface design. BMC Helix Discovery might work on simplifying its setup process, enhancing the user interface, and reducing resource consumption.

Ease of Deployment and Customer Service: SymphonyAI provides a straightforward deployment with extensive support, ensuring quick integration. BMC Helix Discovery offers a more complex setup with detailed documentation and strong expert support.

Pricing and ROI: SymphonyAI IT Service Management is competitively priced with low initial costs, offering significant ROI. BMC Helix Discovery's higher pricing is justified by its comprehensive asset visibility and long-term operational insights.

To learn more, read our detailed BMC Helix Discovery vs. SymphonyAI IT Service Management Report (Updated: June 2025).

Buyer's Guide

BMC Helix Discovery vs. SymphonyAI IT Service Management

June 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

BMC Helix Discovery

Ranking in IT Asset Management

3rd

Average Rating

8.4

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

No ranking in other categories

SymphonyAI IT Service Manag...

Ranking in IT Asset Management

15th

Average Rating

7.8

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

Help Desk Software (22nd), IT Service Management (ITSM) (22nd)

Mindshare comparison

As of June 2025, in the IT Asset Management category, the mindshare of BMC Helix Discovery is 8.1%, up from 7.8% compared to the previous year. The mindshare of SymphonyAI IT Service Management is 1.8%, up from 1.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Asset Management

Featured Reviews

Fairoz Gadad

Project Manager at a computer software company with 1,001-5,000 employees

Effortless network component identification, provides API details, and an easy setup

We need to discover anything in the network and ensure that the discovered data is moved into the CMDB for asset management The best part is that whenever there is an outpost or any particular network, it can identify servers, routers, switches, etc. It immediately understands which component it…

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Abhishek Bhosle

IT Specialist at Tata AIA

Good ticketing tool but limitations with integration

We use ManageEngine, but it's still pretty new and under development. We used SummitAI for about four years before switching to ManageEngine. There are specific features that were missing in SummitAI that we're hoping to find in ManageEngine. We were informed that ManageEngine was a new ticketing tool with modern and advanced analytics, which would be a better fit than SummitAI with its older engine. Firstly, ManageEngine allows detailed asset inventory per user. I, as a user, can store authentication details like which laptop and mobile I use, for all employees. Secondly, ManageEngine can handle patching, Windows updates, and pushing applications from the server to desktops. Finally, ManageEngine lets us do remote access directly through the tool.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The solution is definitely useful."

"It now comes with a very flexible deployment solution, whether you want to keep it inside your data center or want to have the cloud, depending on if you're cloud forward or not."

"The data models are the most useful aspect of the solution."

"The solution is very stable and powerful."

"It is a scalable solution."

"It is agentless, which means you don't have to install anything on all the different pieces of hardware that you are looking to discover."

"It provides comprehensive dependency mapping, which is essential for reducing the time spent and addressing problem-solving between data centers."

"The solution's most valuable feature is service modeling."

More BMC Helix Discovery pros

"The product has the best features for ITSM."

"It was easy to access and fast. Our experience using it solely as a ticketing tool. We used fetch reports from the tool, particularly with regard to SLA tracking for our partners."

"SummitAI IT Management Suite's chat box feature has reduced our service discount, and because it's intelligent, the responses that go out to the users have improved, and the resolutions are much faster."

"The most valuable feature is remote access. People are working from home, and we can take remote access through it."

Cons

"What would make BMC Helix Discovery better is if it had more client-side discovery features, for example, printers and desktops. Right now, it's focused more on data center discovery, so if it had additional features focused on the client-side discovery, that would be great. In the next release of BMC Helix Discovery, I'd like more client-side discovery features such as desktop discovery, printer discovery, and other IP-based client-side discovery features. The solution can discover desktops and printers, but there's still room for improvement on the client side."

"The improvement I want to see is a reduction in duplicate records."

"BMC is agentless discovery, followed by hybrid discovery, which performs discovery across clouds, on-premises, and then dynamic service modeling."

"The solution's scalability is an area with certain shortcomings where improvements are needed."

"The product falls short compared to storage discovery mechanisms offered by Tenable or ServiceNow ITOM. In the market, there are various applications available that provide different sets of features. Its drawback is that it doesn't give the database configuration customers need out of the box. Additionally, the classification of storage virtualization is relatively lacking. Therefore, there is room for improvement, particularly in the database areas."

"The improvement which we require is to delete the Internet service. Till some of the features are coming, like, internally side. If you are taking one server to model, there are a lot of usages like three structures per diagram is coming, and we have to do the man lot of manual work. Instead of that, whatever our requirement, we should be able to provide the servers and get the structure. So this is what we want to implement with such data."

"It is very complicated to use."

"The monitoring tools could be more stable."

More BMC Helix Discovery cons

"I would like them to add software inventory in the next release. We don't have that right now."

"Integration was a major limitation with SummitAI."

"There could be flexibility in terms of customization."

"SummitAI IT Management Suite's project management and operational management features could be improved."

Pricing and Cost Advice

"BMC is available for a reasonable price compared to ServiceNow — it's half the price."

"We are on a three-year agreement with BMC Helix Discovery to use the solution. There are not any additional fees other than the standard license."

"The licensing fee is very low."

"The solution offers yearly licenses."

"Operating cost is actually high compared to other products, actually. It's a little expensive only, but it's very good than other products."

"I rate the pricing an eight out of ten. All BMC products are expensive."

"I've heard that the solution was expensive earlier but is now much cheaper than its competitors."

"The licenses are very complex and quite costly."

More BMC Helix Discovery pricing and cost advice

"SummitAI IT Management Suite's pricing is a bit expensive."

"We have a regular license."

"The product's cost is average."

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Top Industries

By visitors reading reviews

Financial Services Firm

18%

Computer Software Company

18%

Manufacturing Company

Energy/Utilities Company

Manufacturing Company

14%

Computer Software Company

13%

Financial Services Firm

13%

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about BMC Helix Discovery?

I like the artificial intelligence and machine learning that it uses in the solution. Because once the solution discovers all the assets, all the infrastructure, and all the dependencies between se...

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What is your experience regarding pricing and costs for BMC Helix Discovery?

The price of BMC Helix Discovery is licensed by asset. It is challenging to maintain licenses, as every piece of equipment is considered a license. We pay attention to the growth of assets. The pri...

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What needs improvement with BMC Helix Discovery?

I would like to see a lower price and better technical support.

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What do you like most about SummitAI IT Management Suite?

It was easy to access and fast. Our experience using it solely as a ticketing tool. We used fetch reports from the tool, particularly with regard to SLA tracking for our partners.

See all answers

What is your experience regarding pricing and costs for SummitAI IT Management Suite?

The product's cost is average. It used to be inexpensive, but now they have added many functionalities. Still, it is cheaper than other more significant tools in the market. The suite is not just l...

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What needs improvement with SummitAI IT Management Suite?

Integration was a major limitation with SummitAI. Features we need are available in ManageEngine, making it a better fit. Secondly, the cost of SummitAI was a challenge. Finally, company policies o...

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Comparisons

ServiceNow vs BMC Helix Discovery

Compared 60% of the time

ServiceNow Discovery vs BMC Helix Discovery

Compared 12% of the time

Device42 vs BMC Helix Discovery

Compared 8% of the time

BMC Remedy vs BMC Helix Discovery

Compared 7% of the time

Lansweeper vs BMC Helix Discovery

Compared 7% of the time

More BMC Helix Discovery Competitors

ServiceNow vs SymphonyAI IT Service Management

Compared 83% of the time

ManageEngine ServiceDesk Plus vs SymphonyAI IT Service Management

Compared 17% of the time

More SymphonyAI IT Service Management Competitors

Product Reports

Buyer's Guide

BMC Helix Discovery

June 2025

Download BMC Helix Discovery product report

Buyer's Guide

IT Service Management (ITSM)

May 2025

Download SymphonyAI IT Service Management product report

Also Known As

Discovery, ADDM, Atrium Discovery & Dependency Mapping

Summus IT Management Suite

Overview

BMC Discovery, formerly ADDM, is a digital enterprise management solution that automates asset discovery and application dependency mapping to build a holistic view of all your data center assets and the relationships between them.

BMC

SymphonyAI provides an AI-powered IT Service Management (ITSM) platform aimed at enhancing IT service delivery efficiency and effectiveness. The platform, SymphonyAI ITSM, offers a unified service portal for streamlined user assistance and incorporates reporting and analytics functionalities to furnish insights into IT service performance. By leveraging artificial intelligence, SymphonyAI aims to optimize ITSM processes, aligning IT services with business needs while ensuring cost efficiency.

SymphonyAI

Sample Customers

Windstream Communications, News UK, Mercator Group, Wageningen University and Research Centre (WUR)

Magma, Toyota, Evidera, Netik, KPMG, Innodata, ABB, DAIKIN, Toshiba, Emerson, Dell, Pansonic, DBS, PWC, EY, Hexaware Technologies, Deloitte, NEC, Birla Soft, Panasonic, Harman, SBI, Kotak Life Insurance, SREI, Marico, Perfetti, Manipal Hospitals, Maruti Suzuki, Royal Enfield, Toyota, CEAT, ABB, L&T, VIP, Knight Frank, Adithya Birla

Buyer's Guide

BMC Helix Discovery vs. SymphonyAI IT Service Management

June 2025

Free Report: BMC Helix Discovery vs. SymphonyAI IT Service Management

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