Zoho CRM Reviews

Name: Zoho CRM
Brand: Zoho
Rating: 4.0 (53 reviews)

Vendor: Zoho

4.0 out of 5

53 reviews
88% willing to recommend

What is Zoho CRM?

Zoho CRM empowers organizations with a complete customer relationship lifecycle management solution for managing organization-wide Sales, Marketing, Customer Support & Service and Inventory Management.

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Zoho CRM is the #4 ranked solution in top Sales Force Automation solutions, #5 ranked solution in top CRM solutions, and #5 ranked solution in top Opportunity Management solutions. PeerSpot users give Zoho CRM an average rating of 8.0 out of 10. Zoho CRM is most commonly compared to Microsoft Dynamics CRM: Zoho CRM vs Microsoft Dynamics CRM. Zoho CRM is popular among the midsize enterprise segment, accounting for 44% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a educational organization, accounting for 39% of all views.

Helped 860,825 peers since 2012

Featured Zoho CRM reviews

AmerKhan

Senior Director - Head of Solution Engineering at Osol tech (Private) Limited

Zoho CRM is flexible due to its integrations, like with Zoho Campaign, helping integrate marketing efforts with CRM processes. It offers a no-cost entry with the ability for three users to use it at no charge, which is beneficial for startups to explore the platform without financial strain. This enables me to start using the platform, handle opportunities, and get a feel before committing financially.

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Romani Labib

Director of Information Technology at MASFinancials

Currently, I am still working with Azure and I use the Azure products for my current work. I use Azure Active Directory. I don't use products like App Service from Azure or Azure Logic Apps, Front Door, but I think it's very straightforward. Once I take the first step to use Azure, I can track myself to use another application, program, or module in Azure. I use Office 365 because we actually have Exchange mail server 2019 on premises. In the last few months, I upgraded from Exchange on premise to use Office 365, which is faster, easier to troubleshoot, and more secure. I use Remote Desktop Services (RDS) as the best solution because I make a private server in my data center room. I have many users that need to access the internet, so I don't join the server to my domain because if I have any malware or other attacks, I can resolve it easily without any damage to my internal network. Microsoft RDS is more user-friendly and easier to use compared to RDS from Azure Microsoft or another provider. I purchase Microsoft Remote Desktop Services directly from Microsoft. I have had an MCSE and Microsoft account for 15 years. I work with SharePoint and Exchange, which are famous applications through Microsoft and Office 365. For daily tasks, I use Microsoft tools and Linux tools because I have applications like CRM, ERP, and HRM running over CentOS, an operating system by Linux. Regarding CentOS, in Egypt, we have issues paying for things from the internet, especially due to the large margin between US dollars and Egyptian pounds. CentOS is totally free from the internet, so I create ISO and install it on the server to use all features, policies, and security modules. Currently, I use 3CX as voice solutions, and Asterisk is the Linux platform I use, along with firewalls by Linux called pfSense. All data centers in my company have products between Microsoft and Linux systems. For DNS, I use deDNS to make remote access or subdomains from deDNS organization. Sometimes, I pay for a main domain from HostGator and re-route the domain to my data centers. Based on other competitors, I would rate Zoho CRM's price as a five, as it has a middle-range price compared to others. Overall, I rate Zoho CRM a seven out of ten.

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Kumar-Saurav

Founder, CEO at AccelSoft Infotech

There should be easy access to feature recommendations in the solution. A public repository can be created for the solution that will comprise all the possible features and use cases of Zoho CRM. Presently, I have to visit the vendor's website to learn about all the extensive features of Zoho CRM. Senior employees of our organization, when they are on vacation, fill time sheets once a week or month, but the data cannot be viewed monthly or for a specific range of days in Zoho CRM. The product should introduce a button on the interface to fill the timesheet as a mass entry, it will provide more visibility to the users. I had to create a document to note which employees are travelling for a specific duration in my organization, Zoho CRM should effectively navigate and convey the features to the customers about multiple data entries. For instance, many employees in our company were manually filling the timesheet for each day by spending 30 minutes, instead of filling an entire range that should take five minutes.

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Zoho CRM mindshare

Product category:

As of July 2025, the mindshare of Zoho CRM in the CRM category stands at 3.0%, down from 4.2% compared to the previous year, according to calculations based on PeerSpot user engagement data.

CRM

PeerResearch reports based on Zoho CRM reviews

Type	Title	Date
Category	CRM	Jul 8, 2025	Download
Product	Reviews, tips, and advice from real users	Jul 8, 2025	Download
Comparison	Zoho CRM vs Microsoft Dynamics CRM	Jul 8, 2025	Download
Comparison	Zoho CRM vs Salesforce Sales Cloud	Jul 8, 2025	Download
Comparison	Zoho CRM vs SAP CRM	Jul 8, 2025	Download

Title	Rating	Mindshare	Recommending
Microsoft Dynamics CRM	3.9	10.1%	93%	78 interviews Add to research
monday.com	4.7	3.8%	98%	227 interviews Add to research

Valuable Features

Zoho CRM offers valuable features like ease of use, customization, and strong integration with apps. Users appreciate robust lead management, analytics, and pipeline tracking capabilities. The API allows for easy data manipulation and the platform supports automation and customization. It synchronizes calendars, manages emails, tracks deals, and provides custom dashboards. Its affordability and scalability make it appealing for businesses, especially startups. Users highlight the intuitive user interface and comprehensive analytics integration.

"What I appreciate about Zoho CRM is the customization."
"Zoho CRM provides excellent value for money."
"Zoho CRM is flexible due to its integrations, like with Zoho Campaign, helping integrate marketing efforts with CRM processes."

Room for Improvement

Zoho CRM needs better integration with platforms like Outlook, LinkedIn, Google, and Facebook. The mobile app and user interface could be more user-friendly. Email templates, automation, and integration for telemarketing require enhancements. Duplication and data organization are challenging, and customization options are limited. The chat feature lacks AI functionality. Customer service response time needs improvement. Reporting, analytics, forecasting, and scalability could be better. Improved modular architecture for seamless integrations is necessary.

"Sometimes, they don't understand what my actual needs are."
"The analytics and AI suggestion features need improvement."
"Zoho CRM could benefit from predictive analysis based on historical trends to forecast future performance over the next two to three years, particularly from a sales pipeline perspective."

ROI

Zoho CRM increased sales by 10-15% and reduced operational costs by automating processes, minimizing the need for additional staff in contact centers and health environments. It improved sales productivity by eliminating manual reporting. Companies experienced ROI through time and cost savings within a year, with cost to revenue at 0.75%. Organizational value was seen in real-time reporting and automation, which streamlined HR and team attendance monitoring, improving overall performance.

Pricing

Zoho CRM offers various pricing plans suitable for enterprises, with costs generally perceived as affordable compared to competitors like Salesforce and SAP. Prices vary based on the chosen plan, such as Zoho One, which offers a comprehensive suite for around $35-$100 per user per month. Standard and Professional plans are less recommended for enterprises due to limited customization. Annual licensing is common, with enterprise plans costing about $50-$65 per user per month. Features may incur additional fees.

"I rate the product a four out of ten. The cost for Zoho CRM is not fixed; different editions are available, and the features depend on the edition chosen. Some capabilities, such as integrating with workflows, might incur additional costs, but these are well-documented and not hidden."
"The tool started out quite cheap. It's had some changes with small and medium business subscriptions, but it's still worth the price. I'd say it's priced a bit below the medium range."
"Zoho CRM is available at a fairly average price"

Popular Use Cases

Organizations primarily utilize Zoho CRM for managing customer interactions, lead tracking, and sales processes. It serves as a comprehensive database for customers, prospects, and contacts. Users employ it to monitor sales pipelines, create workflows, and integrate with marketing tools and finance. Various modules support analytics, reporting, and data integration, enhancing relationship management. Its flexibility allows for extensive customization, catering to diverse industries including real estate, IT, and eCommerce.

Service and Support

Zoho CRM customer service has mixed feedback. Some users appreciate responsiveness and availability during business hours, with good support on platinum plans. Many express concerns over wait times, communication barriers, and the lack of phone support. Technical support is often noted as helpful but needing improvement in speed and understanding user needs. Users have encountered challenges during integration and report varying satisfaction levels based on individual needs and support plans.

Deployment

Zoho CRM's initial setup is perceived as straightforward and easy, benefiting from its cloud-based nature. Many found it user-friendly and intuitive, enabling quick deployment with minimal technical assistance. For those needing deep customization, the process became complex, requiring additional time and expert support. Smaller organizations highlighted its simplicity, while larger ones noted the need for more detailed configuration. Integration capabilities were appreciated, although documentation issues sometimes hindered advanced setup.

Scalability

Zoho CRM is highly scalable, suiting both small businesses and larger organizations. Users appreciate its cloud-based nature, enabling easy expansion and integration with other systems. It may not fully meet enterprise-level demands without additional investment, yet it supports growth effectively. Many find its scalability satisfactory, with ratings often between seven and ten. It efficiently accommodates increasing users and data, although some express limited plans to extend usage.

Stability

Zoho CRM exhibits commendable stability, consistently rated between seven to ten out of ten by users. Most report it as stable and reliable with very few instances of downtime or issues. Some noted slower connection speeds occasionally, but these do not significantly impact functionality. Transparency regarding service status and improvements is appreciated. Despite initial hiccups, over time, Zoho CRM has shown significant enhancement in stability, making it suitable for diverse business scales.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

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