Zoho CRM Reviews

Organizations report a 0.75% cost-to-revenue ratio within a year and a 10-15% increase in sales performance. A significant 60% ROI is noted, attributed to scalable automation capabilities that reduce staff needs in various departments. Enhanced sales efficiency comes from eliminating manual report creation, providing real-time productivity insights, and offering tailored report options. These features improve time management, ensuring a timely project delivery. Overall, there is a marked improvement in efficiency and cost savings.

Zoho CRM offers various pricing plans tailored to enterprises, with licenses typically part of comprehensive bundles. Prices range from $12 to $65 per user monthly, with different plans like Standard, Professional, and Enterprise. Users find the costs competitive compared to solutions like Salesforce, with options for Zoho One packages bundling multiple applications. Subscription models offer flexibility without significant hidden fees. The solution's cloud-based nature reduces setup costs, making it economically viable.

• "I rate the product a four out of ten. The cost for Zoho CRM is not fixed; different editions are available, and the features depend on the edition chosen. Some capabilities, such as integrating with workflows, might incur additional costs, but these are well-documented and not hidden."
• "The tool started out quite cheap. It's had some changes with small and medium business subscriptions, but it's still worth the price. I'd say it's priced a bit below the medium range."
• "Zoho CRM is available at a fairly average price"

Zoho CRM serves multiple purposes including ecommerce, customer management, lead management, and pipeline tracking. Users employ it for managing customer databases, creating sales strategies, and integrating with marketing tools. It supports sales cycles, CRM processes, and project prioritization. Organizations utilize it for sales and finance, managing commissions and client data, enhancing customer interactions via analytics. Zoho's flexibility allows for custom automations, module creation, and integration with external systems like Google Sheets and accounting software.

Zoho CRM's customer service and technical support receive mixed feedback. Some highlight responsiveness and helpfulness, especially during specific hours and for users on premium plans, while others mention long wait times and language barriers. Support methods include chat, email, and phone, but not always immediately accessible. Users often rely on external resources like blogs for issues. Ratings fluctuate, with praises for knowledgeable assistance but room for improvement in availability and communication clarity.

Users found Zoho CRM's initial setup generally straightforward and user-friendly. Many appreciated its cloud-based nature, eliminating the need for installation. Some faced challenges due to complex customization needs, particularly for larger businesses. Video tutorials and a guided demo aided users. Simplicity of deployment varied based on business complexity and customization requirements, often completed in hours to weeks with occasional advanced feature difficulties, but support was available. Users highlighted fast deployment and ease in accessing features.

Zoho CRM exhibits strong scalability, effectively accommodating users as companies grow. Organizations report seamless expansion from small teams to hundreds of users. Many find it suitable for small to medium enterprises, noting its cloud-based design and integration capabilities. Some enterprises suggest it may not meet the highest scalability demands but appreciate its flexibility and adaptability. Ratings for scalability frequently fall between seven and nine out of ten, reflecting widespread satisfaction.

Zoho CRM demonstrates strong stability for many users, highlighting minimal issues with performance or reliability. Although initially faced with some hiccups, it has evolved into a stable choice, especially for smaller organizations. Most users rate its stability between seven and ten, noting occasional slowdowns during maintenance or server issues. Transparency via Zoho's health service dashboard reassures users. Client satisfaction reflects the dependable performance users experience. A few users reported isolated glitches due to specific configurations.