Try our new research platform with insights from 80,000+ expert users
Unitrends Logo

Unitrends Reviews

Vendor: Unitrends
3.9 out of 5
1,499 followers
Start review

What is Unitrends?

Organizations rely on Unitrends to back up and protect both physical and virtual servers with compatibility for legacy systems and an appliance model.

Get the Unitrends Buyer's Guide and find out what your peers are saying about Unitrends, Veeam Data Platform, Commvault Cloud and more!
Unitrends is the #37 ranked solution in best Backup and Recovery Software. PeerSpot users give Unitrends an average rating of 7.8 out of 10. Unitrends is most commonly compared to Veeam Data Platform: Unitrends vs Veeam Data Platform. Unitrends is popular among the large enterprise segment, accounting for 52% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 13% of all views.
Buyer's Guide
Unitrends
May 2025
Get the report
Helped 853,823 peers since 2012

Featured Unitrends reviews

Read more reviews

Unitrends mindshare

As of May 2025, the mindshare of Unitrends in the Backup and Recovery category stands at 0.4%, down from 0.5% compared to the previous year, according to calculations based on PeerSpot user engagement data.
Backup and Recovery

PeerResearch reports based on Unitrends reviews

TypeTitleDate
CategoryBackup and RecoveryMay 31, 2025Download
ProductReviews, tips, and advice from real usersMay 31, 2025Download
ComparisonUnitrends vs Veeam Data PlatformMay 31, 2025Download
ComparisonUnitrends vs ZertoMay 31, 2025Download
ComparisonUnitrends vs Commvault CloudMay 31, 2025Download
Suggested products
TitleRatingMindshareRecommending
Veeam Data Platform4.316.0%94%424 interviewsAdd to research
Commvault Cloud4.37.5%95%110 interviewsAdd to research
 
 
Key learnings from peers

Valuable Features

Technical support, instant recovery, daily reports with asset/server/database status, easy installation for Hyper-V appliances, comprehensive reporting options, user-friendly graphical interface, regular updates, cross-compatibility with various operating systems, global deduplication, reliable user interface, instant power-on feature, real-time synchronization, automated feedback, and UniView features are among Unitrends' most valuable components.
  • "The most valuable feature of Unitrends for me is the automated feedback"
  • "The backup feature and recovery option are good because they allow the instant recovery of Hyper-V nodes and files."
  • "I am impressed with the tool's reporting and UniView features."

Room for Improvement

Unitrends needs improvements in high availability features, customer engagement, scalability, tiered storage, user interface, and support processes. More storage options are desired for free versions. Complex configuration, billing issues, and high support costs hinder usability. Additionally, Linux support, simpler scripting, and specific retention settings would enhance functionality.
  • "In terms of improvement, the UI, especially in the recovery section, is unclear about which repository it uses."
  • "The solution’s support and onboarding process needs to be improved."
  • "The solution's base operating system needs to be improved."

ROI

Users reported Unitrends significantly reduced backup times, minimized downtime, and provided reliable disaster recovery. They experienced substantial cost savings and improved operational efficiency. Unitrends offered scalable solutions fitting diverse environments and ensured seamless data protection. Users highlighted simplified management and the elimination of redundant processes. Enhanced data integrity and comprehensive support also contributed to their positive outcomes.

Pricing

Unitrends' pricing and licensing are generally satisfactory, with costs dependent on the number of CPUs. Users report paying approximately $1000 per CPU annually, making it competitive with alternatives. Some find the pricing high, suggesting the need for larger initial units to avoid future upgrades. Renewal costs vary, with some paying $5000 annually for maintenance and updates. Transparent costs are appreciated, though some consider the solution expensive overall, rating it between three to four out of ten.
  • "Unitrends is an expensive solution."
  • "I would rate the solution's pricing a four out of ten. The licensing is yearly and it depends on the customers."
  • "Based on a scale of one to ten, with one being low and ten being high, I would rate the pricing of this solution as a three. Also, there are no additional costs involved in the standard licensing of the solution."

Popular Use Cases

Organizations use Unitrends to back up physical and virtual servers, including Windows Server, SQL databases, and Exchange DAGs. Many prefer Unitrends for its compatibility with legacy systems like Windows 2000, supporting real-time synchronization, and providing redundancy against ransomware. Common use cases include backing up Hyper-V cluster nodes, VMware ESXi clusters, and running detailed backup reports. Users value the appliance model and the ability to monitor backups through a graphical user interface.

Service and Support

Unitrends' technical support receives positive feedback for being effective, responsive, and helpful in resolving issues. Customers appreciate the reliability and promptness, with some noting a quick response time. The support team is described as very good people to work with. However, a few customers mention difficulties with receiving timely responses through the portal. Overall, technical support is rated highly, with scores of eight and nine out of ten from some clients.

Deployment

Unitrends's initial setup experiences vary. Some found it straightforward, easy, and quick to deploy in minutes, while others faced complexities, especially with their own hardware or large data volumes. Installation ease ranged from simple to challenging with configuration. Onboarding could improve, but support assisted post-installation. Deployment duration ranged from half a day to several weeks. Racking the appliance posed challenges for some, and environmental factors influenced deployment times.

Scalability

Unitrends scalability is mixed. It's perceived as expensive and complex by some, requiring hardware upgrades. Others find it highly scalable, rating it eight or ten out of ten, and suitable for expanding to multiple environments. The tool is considered to be better for small to medium models, with some organizations having to carefully plan their capacity needs. Certain users appreciate its cloud dashboard and scalability features.

Stability

Some users experience occasional stability issues and have had to contact technical support frequently. Others find Unitrends generally stable and set up to run without significant problems. Ratings for stability vary between eight to ten out of ten, with some citing specific incidents like hard drive failures causing data loss. A few have not tested stability in production scenarios and cannot comment definitively.
These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.
Download our Unitrends Buyer's Guide for additional reliable information.

Review data by company size

By reviewers
By visitors reading reviews

Top industries

By visitors reading reviews
Computer Software Company
13%
Manufacturing Company
12%
Retailer
10%
Non Profit
8%
Educational Organization
8%
Government
7%
Financial Services Firm
6%
Real Estate/Law Firm
6%
Wholesaler/Distributor
5%
Healthcare Company
5%
Legal Firm
4%
Transportation Company
4%
University
2%
Insurance Company
2%
Construction Company
2%
Outsourcing Company
1%
Recreational Facilities/Services Company
1%
Wireless Company
1%
Consumer Goods Company
1%
Engineering Company
1%
Hospitality Company
1%
Logistics Company
1%
Mining And Metals Company
1%
Leisure / Travel Company
1%
Wellness & Fitness Company
1%

Compare Unitrends with alternative products

Go!

Learn more about Unitrends

Unitrends supports Microsoft Hyper-V clusters, VMware ESXi clusters, SQL databases, and Exchange DAGs. Valuable for K-12 schools for continuous monitoring via a graphical interface, it also offers real-time synchronization, file restoration, report generation, email status updates, redundancy, and ransomware protection. Features include effective technical support, instant recovery, detailed reporting, real-time synchronization, global deduplication, cross-compatibility for OS backups, and frequent updates. Easy to install for Hyper-V appliances, the platform benefits users with its dashboard insights, saving time and ensuring reliability. While improvements are needed in high availability features, customer engagement, cloud capabilities, storage options, and the free version, the UI, configuration complexity, pricing, and support costs also demand attention. Users find scaling challenging and desire better feature parity with competitors, clearer recovery information, improved scripting, and flexible retention settings based on repository.

What are the most important features?
  • Effective technical support
  • Instant recovery
  • Detailed daily and email reporting
  • User-friendly interface
  • Real-time synchronization
  • Global deduplication
  • Cross-compatibility for diverse OS backups
  • Frequent updates
  • Ease of installation for Hyper-V appliances
  • Automated feedback
  • UniView features
  • Instant power-on
  • Cost-effective pricing
  • Time-saving dashboard insights
What benefits or ROI should users look for?
  • Time-saving features
  • Efficient data synchronization
  • Enhanced data recovery and protection
  • Accurate reporting and insights
  • Cost-effective and reliable solution

K-12 schools use Unitrends for continuous monitoring and verification via a graphical interface. Its real-time synchronization, file restoration, and report generation features support educational institutions' needs, ensuring data protection and operational efficiency.

Unitrends customers

NHL Players Association, Salvation Army, Sligro Food Group, Mason General Hospital, Tec Group, Saldab IT, Baker Tilly, Clinton Savings Bank, Ennit Magna Bank, Manukau Institute of Technology

Related articles

RB
Zerto disaster recovery is more than just disaster recovery - My personal experience with Zerto
Read more
LW
How to Implement Backup and Recovery Software in Your Enterprise
Read more

Related questions

  • 49
Software replication to remote sites during disaster recovery?
  • 254
When evaluating backup and recovery software, what aspect do you think is the most important to look for?
  • 37
Veeam vs. Dell AppAssure vs. ShadowProtect
  • 78
Help! Need an opensource backup solution to work with OVM, Linux, Windows, Sql server, Exchange, Sharepoint. Plus bare metal recovery.
  • 27
What will be the best strategy for develop a up to date BCRS?
  • 44
CommVault vs. EMC NetWorker vs. Dell vRanger
  • 395
Should I get a third-party backup solution for Office 365?
  • 95
What is the best next generation backup tool?
  • 30
Best backup for 100Gbps+ read and write with hardware encryption?
  • 131
Major Differences Between These 4 Backup and Disaster Recovery Solutions?

Product Categories

Product Categories
Backup and Recovery

Popular Comparisons

Popular Comparisons
Veeam Data Platform vs Unitrends Logo
Veeam Data Platform vs Unitrends
Commvault Cloud vs Unitrends Logo
Commvault Cloud vs Unitrends
Rubrik vs Unitrends Logo
Rubrik vs Unitrends
Zerto vs Unitrends Logo
Zerto vs Unitrends
Acronis Cyber Protect vs Unitrends Logo
Acronis Cyber Protect vs Unitrends
Veritas NetBackup vs Unitrends Logo
Veritas NetBackup vs Unitrends
Cohesity DataProtect vs Unitrends Logo
Cohesity DataProtect vs Unitrends
Azure Backup vs Unitrends Logo
Azure Backup vs Unitrends
Veritas Backup Exec vs Unitrends Logo
Veritas Backup Exec vs Unitrends
Arcserve UDP vs Unitrends Logo
Arcserve UDP vs Unitrends
See all alternatives
 

Unitrends reviews

Sort by:
Todd Guthrie - PeerSpot user
Director Of Information Technology at Creation Technologies
Verified user of Unitrends
Jul 31, 2023
The solution can be used to back up servers and Hyper-V cluster nodes, but its support is super expensive

Pros

"The backup feature and recovery option are good because they allow the instant recovery of Hyper-V nodes and files."

Cons

"The solution’s support and onboarding process needs to be improved."

What is our primary use case?

We use Unitrends to back up all our servers and Hyper-V cluster nodes.

What is most valuable?

The backup feature and recovery option are good because they allow the instant recovery of Hyper-V nodes and files. Since we have set up versioning on our file servers, often there is no need to recover using the Unitrends appliance. We use the instant recovery option to recover if it's an entire server.

*Disclosure: I am a real user, and this review is based on my own experience and opinions.
Read full review (978 words)
DS
Manager, Information Technology at a hospitality company with 201-500 employees
Verified user of Unitrends
Jan 27, 2024
Offers excellent stability, scalability, and effectivness

Pros

"The most valuable feature of Unitrends for me is the automated feedback"

Cons

"In terms of improvement, the UI, especially in the recovery section, is unclear about which repository it uses."

What is our primary use case?

I use Unitrends to back up my VMware virtual machines and files, ensuring redundancy for both disks and protection against ransomware. I have implemented an air gap strategy by keeping some backups physically disconnected for added security.

How has it helped my organization?

Using Unitrends has significantly improved our organization's functionality. The onboarding process was helpful, and now I can create scripts for virtual machines. With the sandbox environment, I can test functions like pinging between the domain controller and file server, transferring files, and checking SQL Server queries—all from the backup without affecting our live environment. The automated process provides a detailed report, giving me confidence in the backup's reliability for potential restores. It is a great peace of mind to see everything in the green.

*Disclosure: I am a real user, and this review is based on my own experience and opinions.
Read full review (627 words)
Buyer's Guide
Unitrends
Download free report
Find out what your peers are saying about Unitrends. Updated May 2025
853,823 professionals have used our research since 2012.
Michael Powell - PeerSpot user
System Engineer at a recreational facilities/services company with 11-50 employees
Verified user of Unitrends
Feb 14, 2023
Reliable and has a simple user interface, but its on-premise version isn't easy to scale

Pros

"What I found most valuable in Unitrends is its simple user interface. It also works reliably."

Cons

"Unitrends can be challenging to scale."

What is our primary use case?

We use Unitrends to back up our virtual machines and files. Every once in a while, we also use it for restoring files.

What is most valuable?

What I found most valuable in Unitrends is its simple user interface. It also works reliably.

*Disclosure: I am a real user, and this review is based on my own experience and opinions.
Read full review (704 words)
Pragnesh Menon - PeerSpot user
IT Manager at Middlesex University Dubai
Verified user of Unitrends
Mar 13, 2023
A highly stable tool that needs to focus on improving its UI

Pros

"Stability-wise, I rate this solution a nine out of ten."

Cons

"The solution’s UI can be improved. I am saying this because I have seen solutions with better UIs."

What is our primary use case?

We are using the solution for real-time synchronization. Also, we use Unitrends RXDA.

What is most valuable?

The instant power-on feature of the operating system and real-time synchronization are some of the features which I have found to be valuable in the solution.

*Disclosure: I am a real user, and this review is based on my own experience and opinions.
Read full review (479 words)
Andy Arnold - PeerSpot user
Service Leader at Entrust Support Services Limited
Verified user of Unitrends
May 20, 2023
A good product with time-saving features like UniView

Pros

"I am impressed with the tool's reporting and UniView features. "

Cons

"The solution's base operating system needs to be improved. "

What is our primary use case?

The tool helps us to run a report on how the backups have been completed, which is a really good feature because it's time-saving.

What is most valuable?

I am impressed with the tool's reporting and UniView features. 

*Disclosure: My company has a business relationship with this vendor other than being a customer:
Read full review (253 words)
PeerSpot user
Systems Engineer specializing in Data Protection at a government with 201-500 employees
Verified user of Unitrends
Mar 11, 2021
Product version discussed: 10.3.6
Was the right choice at the time, but we moved on to a more cloud ready solution.

Pros

"It's not easy to scale it."

Cons

"It seems like Unitrends moved away from enterprise customer engagement and moved more towards the managed service provider market."

What is our primary use case?

We used Unitrends for Microsoft Hyper-V Cluster, VMWare ESXi Clusters, physical servers, virtual servers, SQL databases, and Exchange DAGs databases.

How has it helped my organization?

We consolidated down from several disparate backup applications to Unitrends and AvePoint.

*Disclosure: I am a real user, and this review is based on my own experience and opinions.
Read full review (1316 words)
PeerSpot user
IT Director at School District of Bruce
Verified user of Unitrends
Dec 16, 2020
Easy to install and set up, nice web-based GUI, and the reporting is helpful

Pros

"I really like the reporting options you get for various email reports."

Cons

"I would like to see more storage options for the free version."

What is our primary use case?

Our primary use for the Unitrends Backup solution is to protect our physical and virtual servers at our small rural K-12 school. By installing the agent on each necessary server, we can back up both our physical servers (HP or Dell, etc) and also our Windows Server 2012R2, 2016, or 2019 versions.

We use the website graphical user interface to continually configure, monitor, and verify our various backups as well as get daily email reports that show our current status of backup success and failures.

How has it helped my organization?

Other than getting daily email reports to review the status of success or failure backups of individual physical or virtual servers in our environment, we do not have to worry about the backups.

*Disclosure: I am a real user, and this review is based on my own experience and opinions.
Read full review (502 words)
PeerSpot user
Systems Administrator at a tech services company with 11-50 employees
Verified user of Unitrends
Apr 2, 2021
Decent platform to go with; don't have any issues with it

Pros

"When I have had to use tech support, they've been very good. "

Cons

"Probably the biggest issue I've had is actually paying for the unit, and part of that problem is that they use a third party for the billing. "

What is our primary use case?

Our primary use case for Unitrends is backup. 

What needs improvement?

Probably the biggest issue I've had is actually paying for the unit and part of that problem is that they use a third party for the billing. When my sort needs to be renewed, I'm never notified. So, six months later, I will have an issue and try to get support for it, and then it will be a big hassle because I was never built for the support to begin with and then they wouldn't give me the support.

*Disclosure: I am a real user, and this review is based on my own experience and opinions.
Read full review (482 words)