Quest Rapid Recovery Reviews

The pricing for Quest Rapid Recovery is considered competitive and reasonable. The solution offers the option to purchase VM licensing, providing coverage for virtual machines on the protected host. Additional licenses can be added for protecting additional physical machines. There may be a separate cost for enabling the use of additional storage, however, it is viewed as competitively priced compared to other backup solutions. 

Users have seen a positive return on their investment in Quest Rapid Recovery. They emphasize that once the software is purchased, there are no additional expenses. They mention the immeasurable value of being able to recover lost, deleted, or corrupted data. 

The primary use case of Quest Rapid Recovery is for disaster recovery and backup of servers. It is used to restore live data, replicate backups to the DR site, protect core server applications and data, back up user data and most servers, and replicate server data. 

The product is used for file recovery, server crashes, and bringing up virtual servers on another unit. It is deployed on-premises and can be used with Dell appliances and VMware vCenter.

The most valuable features of Quest Rapid Recovery, according to the reviews, include the disaster recovery process from the data center, the VM standby feature, the replication feature, the five-minute RPO (Recovery Point Objective) and fifteen-minute RTO (Recovery Time Objective), the user-friendly interface, the ease of data recovery, the ability to quickly retrieve information in case of failures or deletions, and the ability to restore specific versions of databases.

Users like the absence of tape-switching, the synthetic incremental backups, the ability to export and store old data, the local mount utility, the ability to roll back files and servers, and the point-in-time recovery feature. 

Areas of improvement for Quest Rapid Recovery include:

- Improving the speed of operations, particularly the time it takes to finish an operation.

- Combining the appliance and software to provide a more seamless experience.

- Adding a folder backup feature in addition to the existing snapshot backup feature.

- Enhancing space management for incremental data to reduce storage requirements.

- Improving the self-paced learning and knowledge base to enable users to troubleshoot without contacting support.

- Allowing agent deployment without requiring a reboot.

- Providing support for Windows 7, as some users still rely on it.

- Boosting performance when pulling in recovery points after a server reboot.

- Adding the capability to back up clustered virtual volumes.

The initial setup for Quest Rapid Recovery can vary in terms of ease and complexity. Some users found it to be straightforward and easy, following the provided wizards and configuration steps. They were able to get the software up and running quickly, with deployment taking anywhere from 15 to 30 minutes per server. These users rated the initial setup a score of five out of five for ease.

On the other hand, there were users who found the initial setup to be more challenging. They mentioned that it required setting up the software on the server, defining the repository desk, and configuring the client or server client for backups. However, despite the initial complexity, they were able to complete the deployment in about one hour.

The scalability of Quest Rapid Recovery is praised by multiple reviewers. That said, the solution is scalable depending on the appliance backup disk, using the example of the DD 6300. Users mention working with Quest support to maintain and upgrade their company as it grows. 

The customer service and support of Quest Rapid Recovery are highly praised by the reviewers. They mention that the technical support is excellent, with quick response times and knowledgeable staff. The reviewers appreciate the convenience of being able to chat with the support team and mention that their issues are easily resolved. 

Users have expressed that the stability of Quest Rapid Recovery is highly reliable and solid. They have not encountered any problems or issues with the solution and have confidence in its performance. Users have described it as a set-it-and-forget-it solution that does not require constant monitoring. They have been able to successfully recover data even in challenging situations, which indicates the high level of stability and trust they have in the solution.