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Unitrends pros and cons

Vendor: Kaseya
3.9 out of 5

Pros & Cons summary

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Prominent pros & cons

PROS

Unitrends allows instant recovery by spinning up an image as a VM on the appliance.
It offers the ability to back up both physical and virtual machines and store backups locally on the appliance.
Unitrends facilitates backup and archive to multiple locations, including replication to Forever Cloud.
The system is easy to set up and use, with quick setup times of less than 15 minutes.
Unitrends provides excellent support and offers strong reporting and predictive analytics features.

CONS

Unitrends lacks appliance update notifications and their tech support struggles with complex issues, leading to prolonged ticket resolutions.
Pricing is a concern, especially considering Unitrends uses a third party for billing and does not offer competitive pricing.
Users experience difficulties with the DRaaS service setup, indicating a need for improved follow-up and scheduling processes.
The real-time replication process requires improvements, including the addition of a zero RPO feature.
Ransomware detection from the appliance occasionally produces false positives, misidentifying machines as infected.
 

Unitrends Pros review quotes

reviewer1352379 - PeerSpot reviewer
Mar 11, 2021
It's not easy to scale it.
GG
Jun 23, 2019
The predictive analytics are great and the reporting is awesome.
Todd Guthrie - PeerSpot reviewer
Jul 26, 2023
The backup feature and recovery option are good because they allow the instant recovery of Hyper-V nodes and files.
Learn what your peers think about Unitrends. Get advice and tips from experienced pros sharing their opinions. Updated: October 2025.
872,869 professionals have used our research since 2012.
reviewer1053252 - PeerSpot reviewer
Mar 3, 2021
I like the fact that you can recover the VMs inside the appliance. For example, they're basically running this appliance on a Linux-based distribution, and they're spinning off KVM virtual machines inside.
Derek Schneider - PeerSpot reviewer
Oct 23, 2025
Every time I have needed to restore something, it has worked successfully.
Michael Powell - PeerSpot reviewer
Feb 13, 2023
What I found most valuable in Unitrends is its simple user interface. It also works reliably.
SenInfra8967 - PeerSpot reviewer
Oct 4, 2018
It is fairly stable.
Derek Schneider - PeerSpot reviewer
Jan 19, 2024
The most valuable feature of Unitrends for me is the automated feedback
it_user265281 - PeerSpot reviewer
Apr 25, 2018
Iinstant recovery (allows a spin-up of your image as a VM on the appliance).
reviewer1471245 - PeerSpot reviewer
Dec 10, 2020
I really like the reporting options you get for various email reports.
 

Unitrends Cons review quotes

reviewer1352379 - PeerSpot reviewer
Mar 11, 2021
It seems like Unitrends moved away from enterprise customer engagement and moved more towards the managed service provider market.
GG
Jun 23, 2019
If the interface could be less complex, it is would be great.
Todd Guthrie - PeerSpot reviewer
Jul 26, 2023
The solution’s support and onboarding process needs to be improved.
Learn what your peers think about Unitrends. Get advice and tips from experienced pros sharing their opinions. Updated: October 2025.
872,869 professionals have used our research since 2012.
reviewer1053252 - PeerSpot reviewer
Mar 3, 2021
There's a lot that can be made better. For example, it could be more scalable.
Derek Schneider - PeerSpot reviewer
Oct 23, 2025
The ransomware detection from the appliance incorrectly identifies one of my machines as infected with ransomware.
Michael Powell - PeerSpot reviewer
Feb 13, 2023
Unitrends can be challenging to scale.
SenInfra8967 - PeerSpot reviewer
Oct 4, 2018
There are some questions as to how safely they are storing backup data.
Derek Schneider - PeerSpot reviewer
Jan 19, 2024
In terms of improvement, the UI, especially in the recovery section, is unclear about which repository it uses.
it_user265281 - PeerSpot reviewer
Apr 25, 2018
No appliance update notifications.
reviewer1471245 - PeerSpot reviewer
Dec 10, 2020
I would like to see more storage options for the free version.