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Unitrends pros and cons

Vendor: Kaseya
3.9 out of 5

Pros & Cons summary

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Prominent pros & cons

PROS

Unitrends allows instant recovery by spinning up an image as a VM on the appliance.
It offers the ability to back up both physical and virtual machines and store backups locally on the appliance.
Unitrends facilitates backup and archive to multiple locations, including replication to Forever Cloud.
The system is easy to set up and use, with quick setup times of less than 15 minutes.
Unitrends provides excellent support and offers strong reporting and predictive analytics features.

CONS

Unitrends lacks appliance update notifications and their tech support struggles with complex issues, leading to prolonged ticket resolutions.
Pricing is a concern, especially considering Unitrends uses a third party for billing and does not offer competitive pricing.
Users experience difficulties with the DRaaS service setup, indicating a need for improved follow-up and scheduling processes.
The real-time replication process requires improvements, including the addition of a zero RPO feature.
Ransomware detection from the appliance occasionally produces false positives, misidentifying machines as infected.
 

Unitrends Pros review quotes

it_user265281 - PeerSpot reviewer
Network Manager / Senior Network Engineer at Warnock, Tanner & Associates
Apr 25, 2018
Iinstant recovery (allows a spin-up of your image as a VM on the appliance).
it_user215967 - PeerSpot reviewer
Network Engineer at a wellness & fitness company with 501-1,000 employees
Sep 18, 2017
The ability to backup both physical and virtual machines, along with having an appliance store the backups locally instead of on a file server, NAS, or SAN.
it_user752442 - PeerSpot reviewer
Director of Information Technology at a legal firm with 201-500 employees
Oct 10, 2017
Backup/archive to multiple locations.
Learn what your peers think about Unitrends. Get advice and tips from experienced pros sharing their opinions. Updated: December 2025.
879,259 professionals have used our research since 2012.
it_user752589 - PeerSpot reviewer
Unix/Apple System Administrator at a non-tech company with 1,001-5,000 employees
Oct 10, 2017
Being an appliance-based solution, we were able to migrate backup solutions without having to purchase a lot of hardware separately.
AM
Systems Administrator at a construction company with 51-200 employees
Oct 12, 2017
Replication to Forever Cloud.
it_user773313 - PeerSpot reviewer
Network Administrator at a transportation company with 11-50 employees
Nov 15, 2017
The ability to back up both physical and virtual appliances under one roof.
it_user777852 - PeerSpot reviewer
Network Administrator at a financial services firm with 201-500 employees
Nov 24, 2017
The simple and fast restore routine.
it_user789276 - PeerSpot reviewer
Network Systems Engineer at a non-tech company with 10,001+ employees
Dec 14, 2017
It is an easy system to use. The support, if needed, is always willing to help.
it_user791514 - PeerSpot reviewer
Manager at a healthcare company with 201-500 employees
Dec 19, 2017
Unitrends has helped us cut down the time that it takes to restore a server to its original configuration.
it_user792186 - PeerSpot reviewer
Senior Systems Engineer at a university with 1,001-5,000 employees
Jan 9, 2018
VM backup is much faster and more reliable, as I can test my backups with Data Copy Access jobs.
 

Unitrends Cons review quotes

it_user265281 - PeerSpot reviewer
Network Manager / Senior Network Engineer at Warnock, Tanner & Associates
Apr 25, 2018
No appliance update notifications.
it_user215967 - PeerSpot reviewer
Network Engineer at a wellness & fitness company with 501-1,000 employees
Sep 18, 2017
Techs don't see to be well-versed in troubleshooting issues that arise and tickets stay opened for weeks for resolution.
it_user752442 - PeerSpot reviewer
Director of Information Technology at a legal firm with 201-500 employees
Oct 10, 2017
Making the seeding process more accessible and easier to understand. Also, make more of the undocumented best practices easier to find.
Learn what your peers think about Unitrends. Get advice and tips from experienced pros sharing their opinions. Updated: December 2025.
879,259 professionals have used our research since 2012.
it_user752589 - PeerSpot reviewer
Unix/Apple System Administrator at a non-tech company with 1,001-5,000 employees
Oct 10, 2017
Support is great for small simple issues, but anything more difficult, it is hard to get good resolutions without having to badger them and their management.
AM
Systems Administrator at a construction company with 51-200 employees
Oct 12, 2017
​​Follow up for the DRaaS service setup. I'm still waiting to schedule a DRaaS test after upgrading several months ago.
it_user773313 - PeerSpot reviewer
Network Administrator at a transportation company with 11-50 employees
Nov 15, 2017
Network-based storage stability could be improved.
it_user777852 - PeerSpot reviewer
Network Administrator at a financial services firm with 201-500 employees
Nov 24, 2017
There are a few quirks where the GUI, agent, and back-end are not precisely meshed.
it_user789276 - PeerSpot reviewer
Network Systems Engineer at a non-tech company with 10,001+ employees
Dec 14, 2017
The ability to run just differentials without pulling the full on your archive.
it_user791514 - PeerSpot reviewer
Manager at a healthcare company with 201-500 employees
Dec 19, 2017
The amount of updates which are being released. Updates should be limited to two or three a year, focusing more on quality instead of a rushed bug release.
it_user792186 - PeerSpot reviewer
Senior Systems Engineer at a university with 1,001-5,000 employees
Jan 9, 2018
It would be great to have the job throttle/limit the max number of backups on a single ESXi host.