Smartsheet Reviews

We use Smartsheet for project management. We create plans for our projects using it.

There are many useful features in Smartsheet. One can easily share plans with the entire team, and it functions similarly to Microsoft Project. Creating dependencies across all tasks is smooth, and team members can make adjustments if necessary. Automation helps by simplifying some manual work, saving time and facilitating communication.

Currently, I feel that Smartsheet fulfills all my needs. However, I need to investigate more about the product to identify specific areas for improvement.

I have been familiar with Smartsheet for two years.

I haven't faced any issues with stability so far. I would rate it as a ten out of ten.

Smartsheet is pretty flexible and scalable. I would rate its scalability as eight, acknowledging that I may not be using all its capabilities and not fully aware of possible integrations with other tools or services.

The setup is quite easy. Smartsheet works on the website, and I'm not certain about a desktop version.

One person is enough to handle the installation.

Smartsheet saves time for both me and my team. Compared to Microsoft Project, which is more expensive, we save costs using Smartsheet. The savings are approximately around thirty to forty percent.

Licensing might be cheaper per user. I rate it as seven or eight due to its demanding nature. For personal use, I have a monthly subscription, while the company uses an annual basis.

I didn't notice any AI integration, perhaps because I haven't needed it for my use case. However, the ability to automatically create tasks and project timelines could be useful. Rating: 9.

Neutral

We have used Smartsheet for projects and consulting purposes. It has been implemented in various sectors like food manufacturing, meat processing plants, pharmaceutical corporations, and in consulting services with our clients.

Smartsheet has streamlined the process and increased productivity and output with projects. The intuitiveness and user-friendliness of Smartsheet make it preferable over Microsoft Project. 

Automation has improved workflow efficiency as Smartsheet moves quicker and adds necessary features for our needs.

The intuitiveness and user-friendliness of Smartsheet are very valuable. I prefer Smartsheet for its flexibility.

Although I can't pinpoint anything specific right now, there is always room for improvement. Initially, there were issues like dropdowns. Those have been overcome.

I have been using Smartsheet since September of 2019.

The stability of Smartsheet has been much better since I started. Initially, it was not very good. Now, I would rate its stability at about a seven or eight out of ten.

The scalability of Smartsheet has improved over time. Initially, it was slow. That said, I would now rate it as a seven or eight out of ten.

Customer service with Smartsheet is excellent. I have had great success in getting through to their support team, and they have been terrific over the years.

Positive

We use Microsoft Project most exclusively with my current organization, however, I prefer Smartsheet for its flexibility.

The initial setup is straightforward. It was more complex back in 2019 when I started using it, but it has since improved. I would rate it an eight on a scale of one to ten for ease of setup.

Implementation did not require extensive resources or team involvement due to its SaaS nature. It's minimal compared to other products' implementation requirements.

I couldn't provide specific data points for ROI. Smartsheet is less expensive than Microsoft Project, which is a consideration when comparing their costs.

The pricing is great and reasonable enough that I maintained my copy and bought it for my team independently.

I have tested multiple packages like Monday and Confluence but did not perform the most recent assessments.

I would recommend Smartsheet for its intuitiveness and ease of project implementation. Implementing Smartsheet on a project basis is much quicker than using Microsoft Project.

I'd rate the solution eight out of ten.

My use cases for Smartsheet always revolve around small to medium-sized projects to define a standard project and assignment, work breakdown structure, and develop a timeline from start to finish.

I've always wanted to use the resourcing feature, but it has been super complicated and never sufficient. The overhead for capacity management has never fully realized enough value.

The dashboards are rather complex and not intuitive, requiring a full custom implementation in order to manage multiple programs. We're going to try and set that up now for this one national project, but from a pure project management perspective, Smartsheet works great as a low-cost replacement for Microsoft Project. I feel it equals and parallels the capabilities of Microsoft Project.

What I appreciate best about Smartsheet is the straight Gantt chart and its flexibility. The user interface is very customizable, allowing for easy segmentation of workstreams and leveling tasks.

Because of this customization, you can tailor your views for rapid project reporting as well. It's really about the user interface and basic project management, making it very fast.

The initial setup from a project perspective is very easy, simple, and fast.

However, from a reporting and dashboard perspective, it definitely requires more customization, but the end result of the dashboards is very flexible and customizable. There is value in developing those dashboards.

Out of the box, it provides a five-level setup, but after a full customization, you can reach a level eight of satisfaction. It does require an investment.

I've been using Smartsheet for over 15 years.

I have never had any issues with stability; it has always been good.

My impressions on scalability are that it is very good. Definitely, building out a project plan and multi-level integrated projects, such as a program with integrations and references, is very mature and capable.

I think their support team is low quality. They're low and lack response, which is not good for customers. I wouldn't rely on their customer support at all.

I would give the support team a three out of ten.

Neutral

Using Smartsheet is very easy. The initial setup from a project perspective is very easy, simple, and fast.

I do recommend it to other people. I highly recommend Smartsheet for all projects based on budget. For me, it is second to Planisware.

Overall, I would give Smartsheet an eight out of ten. It's my go-to at the moment. This review rates Smartsheet 8 out of 10.

We use Smartsheet to track projects, portfolio activity, and program activity. It also completes dashboards for upper management and team meetings and serves as a clearing house for items we're considering funding. It's mainly used for business operations.

I like the dashboarding feature best, as it lets me assemble a workspace with source sheets, dashboards, and reports simultaneously. The standard reports and worksheets are most useful for team collaboration. People look at dashboards during presentations, but they go to the sheets to update projects, add comments, or make notifications. It's automated, so changes come to me or whoever needs to see them. I can send notifications from specific line items.

The worksheet is key for tracking project progress, though we track it at a higher level rather than detailed work breakdown structures. Subject matter experts say when they'll deliver things, and that's what we track.

I want to improve baselines, predecessor-successor relationships, and the ability to use manual starts and stops while keeping relationships intact. Changing dates and durations can be convoluted, unlike in Microsoft Project. There are many things I'm used to in other software that don't happen in Smartsheet. It's offset by how easy it is to link sheets and pull data at higher levels, but figuring out why I can't change data sometimes can be frustrating.

I have been using the tool for three years. 

The solution is stable, with only two or three minor incidents in the past year where something was wrong and had to be fixed, but it wasn't a major disruption. It can bind up like any Windows application.

I'd rate the scalability as ten out of ten. It's very scalable, and additional features and add-ons are available. I'm in the early adapter program and can try advanced features before they're rolled out.

I've used technical support before, mainly to figure out how to do things, not due to system issues. The support team is very responsive, knowledgeable, and can effectively provide solutions or workarounds.

Positive

I've used various project management solutions, including Microsoft Project, an early version of Smartsheet about ten to fifteen years ago, Jira, and Primavera. I mainly settled on Microsoft Project for most of my work in the early 2000s.

The main differences between Microsoft Project and Smartsheet are that Microsoft Project is more for engineers, offering full access to all features and the ability to script using programming language. It's like a PC versus a Macintosh. The downside of Microsoft Project is its clunky reporting. Smartsheet has a user interface that's more limited but easier to use. It has automated features and is fairly easy to understand, but you must stay within its limitations. Smartsheet doesn't allow scripting, which I consider an essential feature. It looks like Excel but isn't as capable.

For the initial setup, I'd rate it a seven out of ten. Unlike Microsoft Project, it doesn't have much of a learning curve to get started. It's fairly straightforward, like Excel, but becomes difficult for more sophisticated tasks. We use a cloud-based enterprise system, but I'm unsure if it's a hybrid cloud. Our IT department set it up.

Deployment started about two years ago, maybe a bit longer, and is still ongoing. It began with a few key people figuring it out on their own. Now, the tool offers more customer service and training sessions. We have a subscription that lets us use direct instructors about ten times. They host classes every week.

Our deployment was done directly with Smartsheet and our personnel, not through a third party.

The return is good regarding time efficiency, better collaboration, and integration.

Smartsheet can be low-priced, with personal subscriptions around eight dollars a month, but I imagine it gets pricier for enterprise systems. Microsoft Project can be more expensive.

The company I work for is very conservative with AI adoption due to sensitive information. My only exposure to AI in the company is through Microsoft Teams' Copilot for meeting notes and action items.

I recommend tools based on what the user needs to do. It's appropriate for simpler tasks and business operations. For more complex projects with 500 or more high-level steps, worldwide integration, or engineering build-outs, I'd recommend Microsoft Project.

Overall, I'd rate Smartsheet a four out of ten based on my personal experience because it holds me back compared to what I can do in Microsoft Project.

The only benefit of the solution is collaboration. When I assign tasks, my team members get an email, and they can click on it and update their tasks. Smartsheet’s reporting capabilities help us with capacity planning.

Smartsheet is a really good tool for collaboration. If I put somebody’s name into an assignment, they get an email. They know what they’re being assigned, and they can access it. I don't have to run around chasing people. The emails help in workflow efficiency. In terms of overall planning, capacity consolidation across plans is quite useful, but it takes a lot of effort to get it to work properly. It's not that intelligent, but it's better than Microsoft Project. From a workflow perspective, it's pretty powerful.

I do not like the solution. From a project management and planning point of view, it's awful. The product must adopt some of the functionalities that are already in Microsoft Project. They must adopt functionalities like auto-scheduling, linking tasks together automatically, and scheduling based on the dependencies.

We have to manually put in every dependency in Smartsheet. It is incredibly annoying. In Microsoft Project, we just highlight the two that we want to link and click the link option, and it makes them dependent.

I have been using the solution for six months.

The tool’s stability is fine.

The tool is very easy to scale. It seems unlimited. It's certainly within our requirements. Five or six people use it within one business unit in our organization. There might be more users in other teams. It is an engineering company. So, we use the product throughout the world.

Microsoft Project is way quicker for actual active planning. We have moved to Smartsheet because we've got a geographically distributed team. Now, I create the project in Microsoft Project and put it into Smartsheet for collaboration. Microsoft Project is way more functionally rich, so things are quicker. The ROI on Microsoft Project would be higher than on Smartsheet.

There is no deployment needed. We just create Smartsheet and share. It does not require maintenance.

The solution is too expensive. For what I use it for, it's too expensive. I wouldn't pay for it myself. I would prefer to buy Microsoft Project or use Zoho Projects.

I am currently evaluating Zoho Projects for my own use.

Overall, I rate the product a six out of ten.

It's mostly for project management, scheduling, and planning.

Smartsheet mainly helps with project planning, maintaining and updating the plan, identifying and documenting risks, and staying on top of the plan.

It's very flexible when creating and modifying plans. It's also quite intuitive.

Integration with other tools. Smartsheet itself is good and not costly, but integration could enhance project plan management. For example, updating the plan with the help of triggers from other tools.

There isn't much automation at this time. Improving flexibility in creating and updating plans dynamically would be helpful. There's not much scope for automation right now.

I have been using it for a year. 

I would rate the stability an eight out of ten. Keep in mind, it's only a project planning tool, which is SaaS. It's a single terminal; there's not much else to it.

Scalability is good, but you have to purchase a license for every user. We have licenses for 50 users. It was a small project, and we wanted something simple and effective.

I would rate it an eight out of ten.

I used Clarity. It's very costly and meant for a huge scale. It's not suitable for a small project that only needs a planning tool.

The initial setup is very straightforward. 

It can be done in-house. There's not much specialized knowledge needed.

It was good with project delivery times and cost savings. It was mainly to communicate project plan changes and updates across the board. 

There are multiple ways of using it, and it's cheap. If there's a change in the plan, we update it, and it automatically notifies stakeholders.

It's a subscription model and a very effective way of planning any project. You pay about $25 per month for each user. If you want to integrate with other tools, it will not work. But if you just need a planning tool, it's a low-cost and effective option.

There's a trial version and a free version. But if you need additional features, you have to pay. Each license costs a decent amount, $25 per month or something.

It lacks integration. If someone is looking for a standalone project planning tool, I would recommend it. But if you want to integrate with other dynamic activity trackers, like Jira, I would suggest using something else.

Leadership changes occur every two years in my company, which is a public organization. This includes changes in CEOs, directors, leaders, coordinators, and other positions. We need to track strategic cycles, projects, and portfolios with each change. Each project involves a large team collaborating to understand needs and find solutions.

Granting access to Smartsheet is much simpler. Anyone can access it with just a link and password. Smartsheet also offers intelligent forms, allowing us to collect project proposals easily. Before our first meeting, I can review initial project ideas submitted through these forms. Additionally, attaching files is straightforward - no need to navigate through menus. The search function is also nice. 

The Gantt chart is a valuable tool for public organizations. There is a significant emphasis on external control compliance. Therefore, with this feature, you change the content in every cell in the sheet and in the timeline, and you can track and see the day, time, and the person changing the value. Furthermore, you can choose whether to display a PDF or an HTML page. It helps to update documents quickly. The tool is easy to use.

Every feature for text mining, even process mining, would be a plus. We have about two hundred contract management events daily. First, I share specific documents. I talk about the search function because we assume it has a thorough search when we read the catalog. But when you test it, you realize it doesn't search within attachments. So, it's a great search function, but you need the brand folder. It has many options and can become complex.

I have been using the product for a year. 

I rate Smartsheet's stability a ten out of ten.

I worked for Siemens in Brazil, the United States, and Germany. They used to have about half a million employees recorded in Primavera. It was nice, very rich, safe, and secure. I have also used Microsoft Project which was great for rigid timelines but not suitable for cost management. I never used Excel.

The tool's deployment is easy since it's online. It takes only ten minutes to complete.

I have used the tool's trial version.

Smartsheet is a cloud storage service where I store all the project files. I also use the tool to create project schedules, automate approval flows, and create dashboards.

I like that Smartsheet integrates Excel with a cloud-based project management software. Since everybody's really familiar with Excel, you can use Excel-type formulas in the Smartsheet to calculate certain things.

The solution should include integrations with other platforms or software. Smartsheet can look to integrate with financial software like QuickBooks, project management software, construction software, IT software, and SAP to pull data from different databases.

I have been using Smartsheet for three years.

I've onboarded Smartsheet for a company that creates databases and dashboards. It was like a meeting a week for six weeks to eight weeks, and it was really good.

Positive

The solution's initial setup is not too difficult. To set up the tool, you go to its website, get a free membership for a little bit, and then pay subscriptions for users.

The solution's pricing is not bad. I think it's a fair price for the amount of work you can do with it. I pay $ 120 or $ 128 a month for two to three users.

I share Smartsheet with my team, all the stakeholders, owners, and project managers. They have access to it, and they can look at a to-do sheet or a project sheet. They can also download certain files that they need at certain times. If the files are updated, they're updated in the system. It's similar to Google Sheets or Google Docs, where you can go in and modify files. The solution's format is pretty good.

Smartsheet's real-time data tracking allows me to tell my clients that they can go to the tool and see real-time updates on what's going on with their projects.

The learning curve for Smartsheet is pretty quick because most people already know how to use Excel. Smartsheet looks exactly like Excel, where you just have to input data, but it has more capability. I would recommend the solution to other users because it simplifies running a project, storing data, and creating useful sheets for projects.

Overall, I rate the solution an eight out of ten.

We use the tool as the default software for managing all client projects. Our team of six uses it to create project plans and reporting dashboards for our clients.

The tool creates shareable dashboards. These dashboards allow us to display project deliverables' status, their position in the queue, expected delivery timelines, and more. The best part is that these dashboards can be shared with our clients without a license.

Asana has a modern look and feel, particularly its agile project management interface featuring movable cards between columns.

I have been working with the product for six years. 

I haven't had issues with the tool's stability. I rate it an eight out of ten. 

My company has eight users for the solution. 

The tool's support is responsive. They are easy to work. 

Positive

I rate the tool's ease of deployment a ten out of ten. It was instant, and there was no real deployment. The solution doesn't require any maintenance. 

I did the deployment myself. 

The tool's monthly fee is 25 dollars, which is within the range of most cloud-based project management tools. I rate the tool's pricing a five out of ten.

The tool is a good product; I am glad we have it. The main pros of Smartsheet include its familiar interface, especially for those accustomed to Excel, making the transition smoother for teams used to managing projects in spreadsheets. I recommend the tool to others since it is scalable and easy to set up. I rate it a ten out of ten.