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Pros & Cons summary

Buyer's Guide

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Prominent pros & cons

PROS

Smartsheet is user-friendly and offers a high level of integration with various tools.
It provides powerful project management features such as Gantt charts, workflows, and automation.
Smartsheet enables effective collaboration and allows easy sharing through dashboards and reports.
Its versatility and similarity to Excel make it accessible and efficient for budget and data integration.
Smartsheet offers excellent customer support and scalability, beneficial for enterprise use.

CONS

Smartsheet needs improvement in user-friendly functionalities and lacks comprehensive automation features.
There are security concerns, including ease of restricting people from sharing sheets, managing attachments, and setting up single sign-on.
Customer service is not easily accessible and requires enhancement in response quality.
Integration with third-party platforms and software needs improvement, including better use of APIs.
Training available for Smartsheet is limited, creating a steeper learning curve for users.
 

Smartsheet Pros review quotes

it_user575817 - PeerSpot reviewer
Procurement Support Consultant at a international affairs institute with 1,001-5,000 employees
Dec 21, 2016
The fact that you can share real-time data and access it from anywhere is the most valuable function.
it_user581049 - PeerSpot reviewer
Marketing Director at a consultancy
Jan 4, 2017
The cloud-based program is so useful, as we used to be emailing Excel spreadsheets around, never knowing who had the most current version.
reviewer1429656 - PeerSpot reviewer
Senior Project Manager at a tech services company with 10,001+ employees
Oct 1, 2020
It's very user friendly.
Learn what your peers think about Smartsheet. Get advice and tips from experienced pros sharing their opinions. Updated: February 2026.
884,933 professionals have used our research since 2012.
reviewer1407036 - PeerSpot reviewer
Senior PM / Scrum Master at a financial services firm with 1,001-5,000 employees
May 25, 2021
Smartsheet does a really good job of creating Gantt charts. Export to Excel feature was also very useful.
AB
KM Manager and Compliance Officer at a consultancy with 51-200 employees
Sep 17, 2021
The solution has subtasks and a rollup.
Deborah Gamelin - PeerSpot reviewer
Vice President at Asset Track for Cloud, LLC
Jan 14, 2022
The dashboard and the layouts are quite good.
Ron Drake - PeerSpot reviewer
PM/CM Practice Leader at COWI A/S
Mar 23, 2022
Enables coordination and sharing of information that is relatively inexpensive.
Mario Vismara - PeerSpot reviewer
GPO - PMO - Global Manager at Wolters Kluwer
Mar 31, 2022
Smartsheet is easy to use.
Ciprian Porutiu - PeerSpot reviewer
Vice President, Operations & Delivery | Change Management | Digital Transformation at Marsh Limited
Apr 29, 2022
The dashboard feature is the most valuable aspect of the solution.
Ian Herzing - PeerSpot reviewer
Resource Manager at a non-tech company with 11-50 employees
May 12, 2022
We like Smartsheet's workflows, automation, and low-code capabilities. I don't know of any other project management tool with low-code functionality designed for project managers.
 

Smartsheet Cons review quotes

it_user575817 - PeerSpot reviewer
Procurement Support Consultant at a international affairs institute with 1,001-5,000 employees
Dec 21, 2016
There should be an option to minimize the amount of data on the homepage in order to ease access and downloads in areas with slow internet connection.
it_user581049 - PeerSpot reviewer
Marketing Director at a consultancy
Jan 4, 2017
With Smartsheet you have to refresh the sheet to see any changes being made by another user while you are working.
reviewer1429656 - PeerSpot reviewer
Senior Project Manager at a tech services company with 10,001+ employees
Oct 1, 2020
The dashboard is not user-friendly, it needs improvement.
Learn what your peers think about Smartsheet. Get advice and tips from experienced pros sharing their opinions. Updated: February 2026.
884,933 professionals have used our research since 2012.
reviewer1407036 - PeerSpot reviewer
Senior PM / Scrum Master at a financial services firm with 1,001-5,000 employees
May 25, 2021
The downside of Smartsheet is that there are some security concerns. We were able to restrict people from sharing sheets with anyone who was not in our domain, but it could be easier. We also found it hard to restrict certain user groups from adding attachments to sheets.
AB
KM Manager and Compliance Officer at a consultancy with 51-200 employees
Sep 17, 2021
They provide a limited number of sheets which is not enough.
Deborah Gamelin - PeerSpot reviewer
Vice President at Asset Track for Cloud, LLC
Jan 14, 2022
The integration with Microsoft products should be improved.
Ron Drake - PeerSpot reviewer
PM/CM Practice Leader at COWI A/S
Mar 23, 2022
Lacks the ability to edit attachments within the solution.
Mario Vismara - PeerSpot reviewer
GPO - PMO - Global Manager at Wolters Kluwer
Mar 31, 2022
Smartsheet's export and print functions could be more seamless. Once I create the plan in Smartsheet, I need to import it into my corporate web presentations. This isn't always smooth. I have to save it in PDF format, then cut an image from the PDF version.
Ciprian Porutiu - PeerSpot reviewer
Vice President, Operations & Delivery | Change Management | Digital Transformation at Marsh Limited
Apr 29, 2022
Maybe the solution could be a little bit more flexible.
Ian Herzing - PeerSpot reviewer
Resource Manager at a non-tech company with 11-50 employees
May 12, 2022
I would like if Smartsheet allowed more formulas in its sheets. I don't think working with formulas is as intuitive as it is in Excel. I use Vlookups and index matches in some of my sheets, and I had to find an outside consultant to help me build out those formulas.