

Smartsheet and Airtable both compete in the project management and collaborative workspace category. Smartsheet seems to have the upper hand due to its comprehensive project management features and automation capabilities that surpass Airtable's offerings.
Features: Smartsheet offers robust project management capabilities with features like Gantt charts, automation, and integrations with tools such as Jira and Microsoft Teams. It supports real-time collaboration and cloud-based sharing, enhancing its utility beyond Excel. Smartsheet allows for advanced project tracking and customization with low-code capabilities. Airtable shines with its intuitive interface and relational database functions, enabling easy table manipulations and linking. It offers powerful automation and flexibility in data handling, allowing for custom database configurations.
Room for Improvement: Smartsheet users report the need for improved real-time collaboration and better integration with Excel. Enhancing the mobile interface, dashboard usability, and API integration, as well as adding project management modules, would also be beneficial. Airtable could improve its automation capabilities, offer more robust CRM features, and handle larger data sets more effectively. There is a demand for faster API speed, better loading times, and more user-friendly export options.
Ease of Deployment and Customer Service: Both Smartsheet and Airtable are primarily deployed on public cloud platforms, with Smartsheet also offering hybrid solutions. Smartsheet's customer service experiences include delayed ticket resolutions despite having a helpful knowledge base. Airtable is noted for its ease of use, with less documented reliance on external support, implying fewer issues requiring customer service.
Pricing and ROI: Smartsheet's pricing is higher, charging per user with additional costs for advanced modules like the Control Center, yet it's seen as cost-effective compared to Microsoft Project due to lower upfront costs. Airtable offers flexible pricing, starting from free accounts to premium plans. Although affordable for personal use, the costs can rise for organizations seeking enterprise features. Both platforms offer ROI by enhancing project management efficiencies.
I can automate the process so it automatically populates data into the Airtable base and performs any necessary calculations.
I use it to monitor my performance as a freelancer, checking if I'm doing work and delivering on time.
Overall, it is a good thing, and really helpful for the corporate world, product teams, support teams, and the overall operation team.
Compared to Microsoft Project, which is more expensive, we save costs using Smartsheet.
We are prepared to go inside their account and impersonate the user's account to identify the root cause of their issues.
We have multiple departments, and based on my knowledge of how many clients we have on that particular table, I could say it is more than seventeen thousand clients in the whole database.
Smartsheet is pretty flexible and scalable.
There was one instance of a glitch due to AWS having issues with some regions where the app was hosted, but aside from that, Airtable is very stable and reliable.
I really want to see a scenario where collaborators working on a project could easily chat, asking questions and discussing changes immediately on the project.
If they show step-by-step guides for automations, this will help them attract more clients who are willing to learn and use their system.
The CRM features in Airtable aren't as advanced as those in Monday.com, which allows for email campaigns.
I have a novice understanding of Smartsheet, so I sought a solution more suited to repeatable projects and process-oriented governance.
Licensing might be cheaper per user.
Everybody has a particular base for different purposes, so you add information to those bases, and anybody can access it at any point in time anywhere in the world.
I can integrate Airtable with other platforms; aside from the native integration where I can send notifications to Slack teams and messages to Gmail, I can also connect with Make.com to share data.
We have connected our Slack channel to Airtable; any updates or changes made to Airtable will always reflect in the Slack channel.
Automation helps by simplifying some manual work, saving time and facilitating communication.
We were looking for a tool that allowed for repeatable projects and process-oriented governance.
What I appreciate best about Smartsheet is the straight Gantt chart and its flexibility.
| Product | Market Share (%) |
|---|---|
| Smartsheet | 2.8% |
| Airtable | 1.0% |
| Other | 96.2% |

| Company Size | Count |
|---|---|
| Small Business | 11 |
| Midsize Enterprise | 1 |
| Large Enterprise | 4 |
| Company Size | Count |
|---|---|
| Small Business | 19 |
| Midsize Enterprise | 2 |
| Large Enterprise | 22 |
Airtable is recognized for its intuitive operation and robust automation, enhancing data management and collaboration efficiency. It supports a variety of business needs with its flexibility and integration capabilities.
Airtable empowers users with a platform that combines the familiarity of relational databases, data sorting, and custom formulas with the ability to streamline workflows through powerful automation. Its diverse field types, seamless integration with popular tools, and scripting extension significantly enhance data management and reporting processes. Additionally, automatic saving ensures efficient document storage and access, fostering collaboration from any location. Users appreciate the flexibility of its relational databases and grid-like views similar to spreadsheets. While there are sections for enhancement, Airtable remains a flexible tool for project tracking, CRM management, and various operational tasks.
What are the key features of Airtable?In industries like project management, CRM, and database creation, Airtable helps businesses track projects, manage client databases, control inventory, and automate tasks. Organizations leverage its integrative capabilities with tools like Google Workspace and Pipedrive to monitor site visits, manage communications, and address ecommerce requirements, enhancing overall efficiency.
Smartsheet offers a comprehensive platform for project management, featuring real-time sharing, cloud accessibility, and a user-friendly interface, which enhance workflow efficiency and project tracking capabilities.
Smartsheet stands out in the realm of project management by integrating robust tools like Gantt chart creation and seamless compatibility with products like Jira and Microsoft Teams. Its dashboards, intuitive design, and flexible customization options support efficient collaboration and centralized management. Enhancements such as real-time change visibility without refreshing, advanced automation capabilities, and improved integration with APIs address user needs. Sectors spanning from strategic initiatives to operational tasks benefit from this customizable, cloud-based platform.
What are the key features of Smartsheet?In specific industries, Smartsheet is leveraged for creating project plans, managing tasks, and compiling statistics. Teams use dashboards for data visualization to monitor multiple projects efficiently. The platform supports resource management, approvals, and collaboration, integrating features like automation and data export for comprehensive project oversight.
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