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Airtable vs Smartsheet comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 19, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.9
Airtable users reported a return on investment through its use for intake forms, web publishing, and broader applications.
Sentiment score
7.3
Users find Smartsheet crucial for efficient operations, praising its automation, collaboration, simplicity, and noting productivity and time savings.
 

Customer Service

Sentiment score
6.7
Airtable's customer service receives mixed reviews, praised for helpfulness and criticized for inconsistent response times and service levels.
Sentiment score
7.4
Smartsheet's responsive email support and knowledge library are praised, though improvements in ticket management and additional support channels are suggested.
 

Scalability Issues

Sentiment score
6.6
Airtable is ideal for small to medium businesses, but larger enterprises prefer alternatives due to scalability and user limitations.
Sentiment score
7.5
Smartsheet excels in scalability, integration, flexibility, and licensing, garnering high user satisfaction, especially in growing organizations.
 

Stability Issues

Sentiment score
8.3
Airtable is generally stable and reliable, but larger users sometimes experience downtime and speed issues affecting ratings.
Sentiment score
8.1
Smartsheet is highly stable with rare minor issues, appreciated for reliability, cloud accessibility, and consistent high-performance ratings.
 

Room For Improvement

Airtable needs improved syncing, storage, permissions, mobile interfaces, database limits, reporting, AI features, pricing, documentation, and support.
Smartsheet needs UI improvements, faster internet speed, better integrations, enhanced features, automation, and improved training for usability.
I have a novice understanding of Smartsheet, so I sought a solution more suited to repeatable projects and process-oriented governance.
 

Setup Cost

Airtable provides flexible pricing, with personal plans for individuals and customizable plans for larger organizations seeking enhanced features.
Smartsheet offers scalable pricing with essential and full features, appealing to various needs, starting from free to enterprise plans.
 

Valuable Features

Airtable offers a user-friendly interface with powerful automation, linking databases effortlessly for efficient and intuitive database management.
Smartsheet offers real-time sharing, easy collaboration, customizable interface, automation, Gantt charts, dashboards, and tool integration for efficient project management.
It was effective for easy reporting and data on our user feedback.
We were looking for a tool that allowed for repeatable projects and process-oriented governance.
 

Categories and Ranking

Airtable
Ranking in Project Management Software
15th
Average Rating
8.8
Reviews Sentiment
7.1
Number of Reviews
13
Ranking in other categories
Product Management Software (1st)
Smartsheet
Ranking in Project Management Software
5th
Average Rating
8.0
Reviews Sentiment
7.2
Number of Reviews
41
Ranking in other categories
Project Portfolio Management (4th)
 

Mindshare comparison

As of June 2025, in the Project Management Software category, the mindshare of Airtable is 1.0%, up from 0.9% compared to the previous year. The mindshare of Smartsheet is 4.5%, down from 5.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Project Management Software
 

Featured Reviews

Kaitlin Messmer - PeerSpot reviewer
Low-code database with numerous possibilities for the non-technical
Reporting, specifically anything involving exports, could be improved. The recent rollout of interfaces, and visual presentations of the underlying data, was a great step in the right direction to make reporting more executive-friendly. More work needs to be done to make it more user-friendly to get your data out of Airtable in simple and clean ways. It can be overwhelming for teams who may not be familiar with the backend and are faced with numerous formula fields or lookup fields to be able to summarize their data in a way that can be exported. Additionally, there is work to be done for users to be able to design exports of data groups for reporting purposes. The good news is that Airtable is actively working to improve exports. As I mentioned, I’m a big fan of Airtable Automations. That said, there is an opportunity to streamline duplicative automations by adding a trigger that covers both matches and updates. Currently, you need both a matches XYZ conditions trigger for an automation and an updated record trigger for an automation to capture when something is first created and then when it's updated. This means two separate automations to keep the same field/output updated. Airtable releasing a trigger that captured both the creation and future updates would be super handy and cut down the number of automations needed to maintain data accuracy for this example. Another feature I'd like to see is an easier way to self-link within tables. When you link records across tables, the link is automatically created within both records, but self-linking within a table requires manual linking and/or the creation of a complex automation to do it for you. It took several hours to come up with a suitable workaround to capture when a parent record changed in the child record’s linked field. In an ideal world, you would use two different tables, but then you hit the challenge of plotting those two tables on the same calendar, which has its own set of more technical workarounds.
PaulDiaz - PeerSpot reviewer
Needs to improve baselines and changing dates can be frustrating
I like the dashboarding feature best, as it lets me assemble a workspace with source sheets, dashboards, and reports simultaneously. The standard reports and worksheets are most useful for team collaboration. People look at dashboards during presentations, but they go to the sheets to update projects, add comments, or make notifications. It's automated, so changes come to me or whoever needs to see them. I can send notifications from specific line items. The worksheet is key for tracking project progress, though we track it at a higher level rather than detailed work breakdown structures. Subject matter experts say when they'll deliver things, and that's what we track.
report
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Top Industries

By visitors reading reviews
Financial Services Firm
16%
Computer Software Company
8%
University
7%
Educational Organization
6%
Educational Organization
29%
Manufacturing Company
9%
Healthcare Company
7%
Government
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Airtable?
The product helps us track activities, address complaints, and make improvements.
What needs improvement with Airtable?
I haven't used it in a while, so I cannot really provide specific areas that need improvement.
Has anyone moved from Microsoft Project to Smartsheet? How has your experience been with Smartsheet?
Hi @Eire Zimmermann, I helped an organization evaluate both MS-Project and Smartsheet when they were conducting their PM tool RFP. The short of it is this, MS Project is not caught up with the mo...
What do you like most about Smartsheet?
The tool creates shareable dashboards. These dashboards allow us to display project deliverables' status, their position in the queue, expected delivery timelines, and more. The best part is that t...
What is your experience regarding pricing and costs for Smartsheet?
The pricing is great and reasonable enough that I maintained my copy and bought it for my team independently.
 

Overview

 

Sample Customers

Cole Haan, Expedia, BuzzFeed, Medium, Shopify, Box, JetBlue
Sony Music, ESPN, Hilton, Unisource, Colliers, Extreme Networks, Groupon, Netflix
Find out what your peers are saying about Airtable vs. Smartsheet and other solutions. Updated: June 2025.
856,873 professionals have used our research since 2012.