OpenText Real User Monitoring Reviews

The use case is about user-level monitoring and the availability of a service for a user. It's about whether the service is available, its performance, and the type of errors a user is receiving, from a user perspective.

The functions that Real User Monitor is intended for, which is to provide the availability and performance of a service, are valued. Additionally, it offers near-real-time analytics, which is helpful. It's a good product overall.

It traps and analyzes end-user traffic going to the server. The agent acts as a trap before sending it to the server, analyzing it, and collating it with the internal monitoring data. 

This is external monitoring, not front-end monitoring. It's more like back-end monitoring, analyzing results with end-to-end monitoring. It's user transaction monitoring, making it difficult to implement. 

We have to attach this to match with the software due to its different nature. It's quite complex. The product is mostly used for end-to-end traffic monitoring.

It's back-end monitoring, so it can analyze user experience. It should help the monitoring team, configuration management team, service management team, or something like that.

Real-user monitoring is swifter with an analyzer and correlates with back-end monitoring.

AI functionality can improve the correlation to be more effective. Actually, it can improve the consolidation rate.  

The solution is used for data center monitoring, real-time monitoring, and automation.

With the solution, you can easily access any issues in your infrastructure. If an incident occurs and a ticket is moved to your particular team, you can easily resolve the incident.

We use Real User Monitor to monitor services and capture problems from a user perspective, such as availability issues. The reports and metrics we collect from Real User Monitor help us to improve our services. We have around 100 users.

Real User Monitor has improved our productivity. 

My primary use case is to monitor how users are working with our applications.

Real User Monitor has made it easier to drill down and see how users connect to and use our website. It allows us to check details like network performance and availability, connections between the server, which servers are active and inactive, which lets us create the KPI and metrics.

The primary use case is application monitoring.

We are no longer satisfied with this product and are migrating to Dynatrace.

Micro Focus Real User Monitor is used for monitoring users on a network.

The most useful feature of this solution is tracking. When the application's traffic has been monitored it is taken from that particular application and analyzed. It is then given a live session of that particular user. For example, if you are using your bank application to do some kind of transaction, everything that you do can be tracked by that application.

We use this solution for monitoring. We have a business service and want to know what users are choosing and what the errors are. We also use it to calculate the business level agreements with the user experience.

We are an integration company.

The reporting feature is good for us.