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Azure Monitor vs OpenText Real User Monitoring comparison

Microsoft and OpenText are both solutions in the Application Performance Monitoring (APM) and Observability category. Microsoft is ranked #4 with an average rating of 7.8, while OpenText is ranked #44 with an average rating of 7.7. Microsoft holds a 6.3% mindshare in APM, compared to OpenText’s 0.2% mindshare. Additionally, 90% of Microsoft users are willing to recommend the solution, compared to 58% of OpenText users who would recommend it.
Azure Monitor
Read 55 Azure Monitor reviews
  • 13,387 Views
  • 12,584 Comparison Views
90% willing to recommend
OpenText Real User Monitoring
Read 11 OpenText Real User Monitoring reviews
  • 494 Views
  • 445 Comparison Views
58% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Jul 24, 2024

OpenText Real User Monitoring and Azure Monitor compete in the tech industry's monitoring solutions category. Azure Monitor appears to have the upper hand due to its extensive features, despite higher costs.

What features are offered by OpenText Real User Monitoring in comparison to Azure Monitor?

OpenText Real User Monitoring offers detailed real-time insights, comprehensive alerting capabilities, and valuable specifics in user experience monitoring. Azure Monitor provides deep integration with other Azure services, advanced analytics, and a broader feature set.

What areas of improvement can be found in OpenText Real User Monitoring in comparison to Azure Monitor?

OpenText could enhance its interoperability with third-party tools, improve ease of customizing dashboards, and focus on integration flexibility. Azure Monitor needs better documentation, more intuitive configuration options, and improved user support resources.

How is the ease of deployment and customer service of OpenText Real User Monitoring in comparison to Azure Monitor?

OpenText Real User Monitoring deployment is straightforward, with excellent customer service during setup and ongoing support. Azure Monitor's deployment process is more complex due to its advanced features but offers highly responsive and effective ongoing customer support.

What setup costs and ROI can be seen with OpenText Real User Monitoring in comparison to Azure Monitor?

OpenText Real User Monitoring is noted for its competitive pricing and strong return on investment. Azure Monitor, while perceived as more expensive, justifies its cost with a feature-rich offering and robust performance metrics. Users find OpenText provides better immediate cost benefits, but Azure’s cost is acceptable due to its comprehensive capabilities.

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Buyer's Guide
Azure Monitor vs. OpenText Real User Monitoring
July 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Azure Monitor
Ranking in Application Performance Monitoring (APM) and Observability
4th
Average Rating
7.6
Reviews Sentiment
7.0
Number of Reviews
55
Ranking in other categories
Cloud Monitoring Software (3rd)
OpenText Real User Monitoring
Ranking in Application Performance Monitoring (APM) and Observability
44th
Average Rating
6.6
Reviews Sentiment
6.4
Number of Reviews
11
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of July 2025, in the Application Performance Monitoring (APM) and Observability category, the mindshare of Azure Monitor is 6.3%, down from 8.7% compared to the previous year. The mindshare of OpenText Real User Monitoring is 0.2%, down from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability
 

Featured Reviews

Muhammad Usman Khawar - PeerSpot reviewer
Native integration simplifies monitoring but documentation and cost improvements are needed
The ease of access in Azure is significant since it's native to the platform and easy to integrate. It has no maintenance overhead, and users don't have to navigate to another portal to get their desired result. It's the handiness that it has, rather than the features. The interpretation from the logs and injection requires custom runbooks. While it's complex, many services provide native insights and workbooks. It does the basic job quite efficiently. They added new kinds of metrics with more integrations to send out metrics. They have even added support for third-party tools that can be integrated. Azure Monitor is working on improvements and becoming more mature. Azure Monitor is stable and scalable. Azure Monitor is evolving with new workbooks and dashboards.
Read full review
Aphiwat Leetavorn. - PeerSpot reviewer
Offers back-end monitoring, so it can analyze user experience but when customers change the software or version, this tool is quite sensitive
Real User Monitoring tools help proactively identify problems before they become critical by monitoring thresholds. There is a threshold and an SOA threshold. For example, it starts to go yellow, and if it becomes red, the system will crash. When it starts to become yellow (Threshold Approaching), we have to resolve it. This is the same case where we'll know what happened before it's too late. So we can make an early decision to prevent it, maybe by kicking some users off the system before it crashes.
Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Among the valuable features of this solution, Application Insights stands out as one of the most significant. It provides insights into application performance and helps identify issues and bottlenecks."
"The most valuable features of Azure Monitor are the login analytics workspace and we can write any kind of custom queries in order to receive the data that is inserted into the login analytics workspace, diagnostic settings, et cetera."
"Technical support is helpful."
"For me, the best feature is the log analysis with Azure Monitor's Log Analytics. Without being able to analyze the logs of all the activities that affect the performance of a machine, your monitoring effectiveness will be severely limited."
"The most valuable feature is the universality of their functionalities in all Azure services, including, software solutions."
"Azure Monitor gives us the observability to check everything that we have in the cloud."
"It is a robust, stable product."
"Azure Monitor is very stable."
More Azure Monitor pros
"The Real User Monitor, with its transaction and synthetic transaction monitoring, is the typical classic in APM cases when the customer would like to do transaction monitoring. Micro Focus scores better where the underlying infrastructure management is also covered by Micro Focus tools."
"The most useful feature of this solution is tracking. When the application's traffic has been monitored it is taken from that particular application and analyzed. It is then given a live session of that particular user. For example, if you are using your bank application to do some kind of transaction, everything that you do can be tracked by that application."
"It is a good product."
"It offers near-real-time analytics, which is helpful."
"Very easy to implement."
"The reporting feature is good for us."
"Real User Monitor has improved our productivity."
"The technical support is good at resolving issues."
More OpenText Real User Monitoring pros
 

Cons

"I'd like the solution to do more around vulnerability assessment. It's lacking in the product right now."
"I would like more transparency when we use the solution with another environment, like on-premises, or on another cloud environment, like AWS or GCP."
"What I feel is when I open a screen of Azure, some places are very complex to navigate to. It is not very user-friendly when it comes to accessing certain sections."
"In terms of pricing, Azure Monitor's billing based on data size can sometimes lead to increased costs, especially when developers need to purge data frequently. While there are mechanisms in place to track and manage this, there is room for improvement in terms of optimizing data pausing and related processes. Enhancements in this area could help mitigate potential billing concerns and provide a more seamless experience for users."
"Setting up this solution is complex. It's also missing the functionality of assigning alerts."
"The length of latency is terrible and needs to be improved."
"have used multiple products like Webex and PRTG. Some features could be added. Azure Monitor should add SMS and APIs. We have very limited access to Azure Monitor. I usually get alerts on my phone when they are integrated with Slack. I am not always available, but my team is. Sometimes, I am traveling and don't have access to my email, but I have Slack and other third-party projects that send me instant messages if a sensor goes down."
"This solution has fewer features than some of its competitors, so adding more features to it would make it better."
More Azure Monitor cons
"Some issues with login errors."
"This technology is considered to be older."
"When we want to monitor our encrypted traffic, this product doesn't work because our cipher is not supported."
"Customer support needs to improve by bringing in more people who are knowledgeable about the tool, as there are very few left."
"Real User Monitor needs to cover more protocols to provide more in-depth information. It could also be better at monitoring voice-related traffic. There is currently no visibility in that channel."
"The solution's technical support presents a lot of issues with too many delays."
"The diagnostics perspective, particularly in terms of the root cause analysis of failures, should be improved."
"The product needs more R&D to make it easier and more compatible with other software."
More OpenText Real User Monitoring cons
 

Pricing and Cost Advice

"The Azure Insight is a little bit expensive."
"The price of the solution is reasonable."
"I would rate Azure Monitor a two out of five for affordability."
"There is a monthly fee for the alerts triggered and the data stored."
"Customers of Azure Monitor must pay an amount that depends largely on how many services they need to integrate and the storage space required in terms of logs, etc. If they only have a few small services to monitor, the price won't be too high, but on the opposite side of the spectrum, it can certainly get pricey."
"It's a costly solution"
"It is a pay-as-you-go model. I find it very cost-effective."
"The solution’s pricing depends on how much logs it collects."
More Azure Monitor pricing and cost advice
"If I compare with other vendors, other vendors are more expensive"
"Not expensive."
"The price is approximately €30,000 ($35,500 USD) for the enterprise edition."
"Compared to other tools, OpenText Real User Monitoring is an expensive solution."
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862,624 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Computer Software Company
15%
Financial Services Firm
12%
Manufacturing Company
8%
Government
6%
Manufacturing Company
12%
Energy/Utilities Company
9%
Real Estate/Law Firm
9%
Financial Services Firm
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

How does Splunk compare with Azure Monitor?
Splunk handles a high amount of data very well. We use Splunk to capture information and as an aggregator for monitoring information from different sources. Splunk is very good at alerting us if we...
See all answers
What do you like most about Azure Monitor?
Azure Monitor is a very easy-to-use product in the cloud environment.
See all answers
What needs improvement with Azure Monitor?
The primary challenge is the documentation. The major challenge that remains is the costing factor for the logs ingestion. The cost skyrockets once you start using it, and there are complaints that...
See all answers
What needs improvement with Micro Focus Real User Monitor?
The diagnostics perspective, particularly in terms of the root cause analysis of failures, should be improved. There needs to be more development in this area, as the support and the number of peop...
See all answers
What is your primary use case for Micro Focus Real User Monitor?
The use case is about user-level monitoring and the availability of a service for a user. It's about whether the service is available, its performance, and the type of errors a user is receiving, f...
See all answers
What advice do you have for others considering Micro Focus Real User Monitor?
I rate the solution as nine. It is a good product. Everyone should have it as it is essential today, but choose the vendor accordingly. I'd rate the solution nine out of ten.
See all answers
 

Comparisons

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Datadog vs Azure Monitor
Compared 22% of the time
Sentry vs Azure Monitor Logo
Sentry vs Azure Monitor
Compared 14% of the time
Dynatrace vs Azure Monitor Logo
Dynatrace vs Azure Monitor
Compared 13% of the time
Grafana vs Azure Monitor Logo
Grafana vs Azure Monitor
Compared 11% of the time
New Relic vs Azure Monitor Logo
New Relic vs Azure Monitor
Compared 6% of the time
More Azure Monitor Competitors
OpenText SiteScope vs OpenText Real User Monitoring Logo
OpenText SiteScope vs OpenText Real User Monitoring
Compared 62% of the time
New Relic vs OpenText Real User Monitoring Logo
New Relic vs OpenText Real User Monitoring
Compared 38% of the time
More OpenText Real User Monitoring Competitors
 

Product Reports

Buyer's Guide
Azure Monitor
July 2025
Azure Monitor reportDownload Azure Monitor product report
Buyer's Guide
OpenText Real User Monitoring
July 2025
OpenText Real User Monitoring reportDownload OpenText Real User Monitoring product report
 

Also Known As

No data available
Micro Focus Real User Monitor, Micro Focus RUM, HPE RUM
 

Overview

Azure Monitor is a comprehensive monitoring solution offered by Microsoft Azure. It provides a centralized platform for monitoring the performance and health of various Azure resources, applications, and infrastructure. 

With Azure Monitor, users can gain insights into the availability, performance, and usage of their applications and infrastructure. The key features of Azure Monitor include metrics, logs, alerts, and dashboards. Metrics allow users to collect and analyze performance data from various Azure resources, such as virtual machines, databases, and storage accounts. 

Logs enable users to collect and analyze log data from different sources, including Azure resources, applications, and operating systems. Azure Monitor also provides a robust alerting mechanism that allows users to set up alerts based on specific conditions or thresholds. These alerts can be configured to notify users via email, SMS, or other notification channels. Additionally, Azure Monitor offers customizable dashboards that allow users to visualize and analyze their monitoring data in a personalized and intuitive manner.  

Azure Monitor integrates seamlessly with other Azure services, such as Azure Automation and Azure Logic Apps, enabling users to automate actions based on monitoring data. It also supports integration with third-party monitoring tools and services, providing flexibility and extensibility. 

Overall, Azure Monitor is a powerful and versatile monitoring solution that helps users gain deep insights into the performance and health of their Azure resources and applications. It offers a wide range of features and integrations, making it a comprehensive solution for monitoring and managing Azure environments.

Microsoft

Real User Monitoring (RUM) an End user monitoring that gives you visibility into user behavior for fast, targeted problem resolution. It monitors the performance and availability of business-critical application services for all users at all locations all the time. It automatically discovers underlying infrastructure and classifies user actions - giving you instant visibility into session and whole service health over web, cloud, and mobile user experience. It allows you to trace user experience across tiers, capture live sessions, see where customers clicked, measure response times, and see pages that caused problems. And you can easily capture and replay user sessions to create test scripts that reflect real user behavior. All this data gives you new ability to analyze which application transactions your users are performing and what application response they are experiencing. RUM currently supports over 20 application protocols and applications such as SAP, Citrix, and native mobile application monitoring on Android.

OpenText
 

Sample Customers

Rackspace, First Gas, Allscripts, ABB Group
Avea, Maccabi Healthcare Services, TEB
Buyer's Guide
Azure Monitor vs. OpenText Real User Monitoring
July 2025
Free Report: Azure Monitor vs. OpenText Real User Monitoring
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