OpenText Real User Monitoring and Amazon OpenSearch Service are competing products in the fields of performance monitoring and search analytics. OpenText Real User Monitoring seems to have an advantage in user satisfaction due to its competitive pricing and support, while Amazon OpenSearch Service is preferred for its advanced features and functionality.
Features: OpenText Real User Monitoring offers detailed insights into user interactions with real-time performance indicators and user experience tracking. It focuses on monitoring real user interactions directly. Amazon OpenSearch Service provides robust search and analytics capabilities, is scalable to meet various data handling needs, and includes powerful analytics tools for comprehensive data analysis.
Room for Improvement: OpenText Real User Monitoring could improve by enhancing its integration options, expanding analytics capabilities, and providing more customizable dashboards. Amazon OpenSearch Service could benefit from improving user interface simplicity, offering more straightforward setup instructions, and expanding localized customer support options to better support global users.
Ease of Deployment and Customer Service: Amazon OpenSearch Service offers smooth integration and extensive customer support ensuring an easy setup process. OpenText Real User Monitoring also allows for efficient deployment, however, its emphasis on personalized and tailored customer service provides an added value, even though Amazon has a broader integration and support reach.
Pricing and ROI: OpenText Real User Monitoring provides cost-effective solutions focusing on maximizing return on investment with targeted monitoring services. Although Amazon OpenSearch Service might have higher initial setup costs, its expertise in handling complex data sets with in-depth analytics results in superior long-term ROI. OpenText's approach to pricing is seen as initially affordable, whereas Amazon is recognized for delivering value through its expansive data processing capabilities.
| Product | Market Share (%) |
|---|---|
| Amazon OpenSearch Service | 2.0% |
| OpenText Real User Monitoring | 0.4% |
| Other | 97.6% |
| Company Size | Count |
|---|---|
| Small Business | 7 |
| Midsize Enterprise | 2 |
| Large Enterprise | 2 |
| Company Size | Count |
|---|---|
| Small Business | 2 |
| Midsize Enterprise | 3 |
| Large Enterprise | 7 |
Amazon OpenSearch Service provides scalable and reliable search capabilities with efficient data processing, supporting easy domain configuration and integration with numerous systems for enhanced performance.
Amazon OpenSearch Service offers advanced features for handling JSON, diverse search grammars, quick historical data retrieval, and ultra-warm storage. It also includes customizable dashboards and seamless tool integration for large enterprises. With its managed infrastructure, OpenSearch Service supports efficient system analysis and business analytics, improving overall performance and flexibility. Despite these features, areas like configuration complexity, lack of auto-scaling, and integration with Kibana require attention. Users seek enhanced documentation, better pricing options, and more flexible data handling. Desired improvements include default filters, mapping configuration, and alerting capabilities. Enhanced data visualization and Compute Optimizer Service integration are also recommended for future updates.
What features define Amazon OpenSearch Service?Amazon OpenSearch Service is utilized in various industries for log management, data storage, and search capabilities. It supports infrastructure and embedded management, analyzing logs from AWS Lambda, Kubernetes, and other services. Companies use it for application debugging, monitoring security and performance, and customer behavior analysis, integrating it with tools like DynamoDB and Snowflake for a cost-effective solution.
Real User Monitoring (RUM) an End user monitoring that gives you visibility into user behavior for fast, targeted problem resolution. It monitors the performance and availability of business-critical application services for all users at all locations all the time. It automatically discovers underlying infrastructure and classifies user actions - giving you instant visibility into session and whole service health over web, cloud, and mobile user experience. It allows you to trace user experience across tiers, capture live sessions, see where customers clicked, measure response times, and see pages that caused problems. And you can easily capture and replay user sessions to create test scripts that reflect real user behavior. All this data gives you new ability to analyze which application transactions your users are performing and what application response they are experiencing. RUM currently supports over 20 application protocols and applications such as SAP, Citrix, and native mobile application monitoring on Android.
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