OpenText Real User Monitoring vs WhatsUp Gold comparison

OpenText and Progress Software are both solutions in the Application Performance Monitoring (APM) and Observability category. OpenText is ranked #47 with an average rating of 7.7, while Progress Software is ranked #25 with an average rating of 9.5. OpenText holds a 0.2% mindshare in APM, compared to Progress Software’s 0.6% mindshare. Additionally, 58% of OpenText users are willing to recommend the solution, compared to 85% of Progress Software users who would recommend it.

OpenText Real User Monitoring

Read 11 OpenText Real User Monitoring reviews

447 Views
247 Comparison Views

58% willing to recommend

WhatsUp Gold

Read 24 WhatsUp Gold reviews

897 Views
448 Comparison Views

85% willing to recommend

OpenText Real User Monitoring

WhatsUp Gold

Comparison Buyer's Guide

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Executive SummaryUpdated on Jul 24, 2024

OpenText Real User Monitoring and WhatsUp Gold compete in the network monitoring market. WhatsUp Gold has the upper hand due to its extensive monitoring functionalities, superior deployment, reliable customer service, and competitive pricing.

What features are offered by OpenText Real User Monitoring in comparison to WhatsUp Gold?

OpenText Real User Monitoring offers comprehensive real-time data analysis, user experience insights, and detailed analytics. WhatsUp Gold provides robust network monitoring capabilities, a versatile alerts system, and extensive monitoring functionalities.

What areas of improvement can be found in OpenText Real User Monitoring in comparison to WhatsUp Gold?

OpenText Real User Monitoring could improve its alert system, provide better integration with other tools, and customer service. WhatsUp Gold could enhance its scalability, support for larger networks, and integration capabilities.

How is the ease of deployment and customer service of OpenText Real User Monitoring in comparison to WhatsUp Gold?

OpenText Real User Monitoring is noted for its straightforward deployment with mixed feedback on customer service responsiveness. WhatsUp Gold is praised for a smooth deployment process and reliable customer service.

What setup costs and ROI can be seen with OpenText Real User Monitoring in comparison to WhatsUp Gold?

OpenText Real User Monitoring users report higher setup costs but commend the product for substantial ROI through detailed analytics. WhatsUp Gold is recognized for its cost-effectiveness and quick ROI, providing value at a competitive price.

To learn more, read our detailed OpenText Real User Monitoring vs. WhatsUp Gold Report (Updated: June 2025).

Buyer's Guide

OpenText Real User Monitoring vs. WhatsUp Gold

June 2025

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Helped 857,162 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

OpenText Real User Monitoring

Ranking in Application Performance Monitoring (APM) and Observability

47th

Average Rating

6.6

Reviews Sentiment

6.4

Number of Reviews

Ranking in other categories

No ranking in other categories

WhatsUp Gold

Ranking in Application Performance Monitoring (APM) and Observability

25th

Average Rating

7.8

Reviews Sentiment

7.4

Number of Reviews

Ranking in other categories

Network Monitoring Software (27th), Server Monitoring (15th), IT Infrastructure Monitoring (29th)

Mindshare comparison

As of June 2025, in the Application Performance Monitoring (APM) and Observability category, the mindshare of OpenText Real User Monitoring is 0.2%, down from 0.2% compared to the previous year. The mindshare of WhatsUp Gold is 0.6%, up from 0.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Application Performance Monitoring (APM) and Observability

Featured Reviews

Aphiwat Leetavorn.

CTO at Marco Technology

Offers back-end monitoring, so it can analyze user experience but when customers change the software or version, this tool is quite sensitive

Real User Monitoring tools help proactively identify problems before they become critical by monitoring thresholds. There is a threshold and an SOA threshold. For example, it starts to go yellow, and if it becomes red, the system will crash. When it starts to become yellow (Threshold Approaching), we have to resolve it. This is the same case where we'll know what happened before it's too late. So we can make an early decision to prevent it, maybe by kicking some users off the system before it crashes.

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Tom Condo

Supervisor Information Services Operations at Seminole County Public Schools

If CPU, memory, or disk space is over-utilized, it alerts us immediately via text or email if there is an issue

When it comes to the intuitiveness of the topology mapping feature, our network architect created a vision diagram of our entire network and then created the links tied into the WhatsUp active monitoring to different spots on our topology map. It's one of the more critical functions we do here. We have the map displayed in different places in our room and help desk. We get alerted via emails but we can also see it visually. It does what it says it's going to do. We find this feature very helpful. The interactive mapping interface for scrolling, zooming, and drilling down on an element to learn about a network issue is good. When we see a network there will sometimes be a spot that has one link. You can go into a particular part of the topology map, scroll in, and see exactly which module it is. All the information is provided. This feature really helps. You can see the correlation between that link and what failed. This feature is very helpful. The interface is fairly intuitive. Some of our users used SolarWinds and Nagios, and WhatsUp is easy in comparison. Once you get set up, the look, feel, and configuration are good. Our network architect had never used it before but he was able to create the Visio and map. It was very simple. He has no problems with it.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It is a good product."

"The reporting feature is good for us."

"The most useful feature of this solution is tracking. When the application's traffic has been monitored it is taken from that particular application and analyzed. It is then given a live session of that particular user. For example, if you are using your bank application to do some kind of transaction, everything that you do can be tracked by that application."

"With the solution, you can easily access any issues in your infrastructure."

"Very easy to implement."

"The Real User Monitor, with its transaction and synthetic transaction monitoring, is the typical classic in APM cases when the customer would like to do transaction monitoring. Micro Focus scores better where the underlying infrastructure management is also covered by Micro Focus tools."

"It offers near-real-time analytics, which is helpful."

"Real User Monitor has improved our productivity."

More OpenText Real User Monitoring pros

"The product is reasonably priced."

"The user interface is good enough."

"The most valuable feature is the auto-discovery function."

"It is easy to access and discover devices, as well as monitor them automatically. The topology discover is also a useful feature."

"The most valuable feature of WhatsUp Gold is NetFlow and the virtualized maps."

"Our local support team provides excellent service."

"The interactive mapping interface for scrolling, zooming, and drilling down on an element to learn about a network issue is good. When we see a network there will sometimes be a spot that has one link. You can go into a particular part of the topology map, scroll in, and see exactly which module it is."

"The most valuable feature is the monitoring of resources."

More WhatsUp Gold pros

Cons

"This technology is considered to be older."

"Customer support needs to improve by bringing in more people who are knowledgeable about the tool, as there are very few left."

"The solution's technical support presents a lot of issues with too many delays."

"Real User Monitor needs to cover more protocols to provide more in-depth information. It could also be better at monitoring voice-related traffic. There is currently no visibility in that channel."

"Everybody is moving away from traffic and installing agents on the application to do the job, but Micro Focus is using traditional ways to collect the traffic. They should change their architecture completely."

"The diagnostics perspective, particularly in terms of the root cause analysis of failures, should be improved."

"The product needs more R&D to make it easier and more compatible with other software."

"We would like to see support for non-Windows environments."

More OpenText Real User Monitoring cons

"We can never achieve or get a good picture of the network topology."

"The initial setup of WhatsUp Gold is a medium range of difficulty levels. However, if it is your first time it could be difficult."

"The point system is not clear and clarity around this would improve our understanding of the system."

"The product is old and not updated."

"I think there are a few bugs now. Although they give some resolution for this, we cannot share the network remotely because of our company policy."

"You have to invest a few days to become an expert in this solution."

"The technical support does not bother to respond."

"The tool should focus on increasing its market share, as it is the only area of concern where improvements are needed."

More WhatsUp Gold cons

Pricing and Cost Advice

"If I compare with other vendors, other vendors are more expensive"

"Compared to other tools, OpenText Real User Monitoring is an expensive solution."

"Not expensive."

"The price is approximately €30,000 ($35,500 USD) for the enterprise edition."

"The price of WhatsUp Gold is good."

"There are some subscription charges that are quite heavy. I need to pay for support every year and these charges can be quite expensive. Aside from the initial cost for the tool, you need to pay additionally for support."

"The choice of version depends on the number of points, or devices, that you want to monitor, and this makes the product expensive."

"The most valuable feature is the cost compared to other solutions."

"Pricing is reasonable compared to other products."

"This is a well priced solution."

"The pricing can be on the expensive side when considering competing products."

"It is per device, per year. The pricing is very clear. If you have a service agreement, you get all of your major upgrades and minor upgrades. It was under $10,000 to go all-in with all of the different add-ons for it."

More WhatsUp Gold pricing and cost advice

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Top Industries

By visitors reading reviews

Financial Services Firm

28%

Government

Real Estate/Law Firm

Energy/Utilities Company

Computer Software Company

12%

Financial Services Firm

11%

Government

10%

Manufacturing Company

10%

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What needs improvement with Micro Focus Real User Monitor?

The diagnostics perspective, particularly in terms of the root cause analysis of failures, should be improved. There needs to be more development in this area, as the support and the number of peop...

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What is your primary use case for Micro Focus Real User Monitor?

The use case is about user-level monitoring and the availability of a service for a user. It's about whether the service is available, its performance, and the type of errors a user is receiving, f...

See all answers

What advice do you have for others considering Micro Focus Real User Monitor?

I rate the solution as nine. It is a good product. Everyone should have it as it is essential today, but choose the vendor accordingly. I'd rate the solution nine out of ten.

See all answers

What do you like most about WhatsUp Gold?

The interactive mapping interface for scrolling, zooming, and drilling down on an element to learn about a network issue is good. When we see a network there will sometimes be a spot that has one l...

See all answers

What is your experience regarding pricing and costs for WhatsUp Gold?

Clients find the licensing calculator confusing, but we simplify this for them by collecting relevant information first. The licensing is based on devices, providing better cost-effectiveness than ...

See all answers

What needs improvement with WhatsUp Gold?

Improvements are needed in integration, especially for WhatsApp call and messages. Our region heavily uses WhatsApp Messenger for communication, and integration with this platform would be benefici...

See all answers

Comparisons

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Compared 100% of the time

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SolarWinds NPM vs WhatsUp Gold

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Zabbix vs WhatsUp Gold

Compared 8% of the time

ManageEngine OpManager vs WhatsUp Gold

Compared 6% of the time

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Product Reports

Buyer's Guide

OpenText Real User Monitoring

May 2025

Download OpenText Real User Monitoring product report

Buyer's Guide

WhatsUp Gold

May 2025

Download WhatsUp Gold product report

Also Known As

Micro Focus Real User Monitor, Micro Focus RUM, HPE RUM

No data available

Overview

Real User Monitoring (RUM) an End user monitoring that gives you visibility into user behavior for fast, targeted problem resolution. It monitors the performance and availability of business-critical application services for all users at all locations all the time. It automatically discovers underlying infrastructure and classifies user actions - giving you instant visibility into session and whole service health over web, cloud, and mobile user experience. It allows you to trace user experience across tiers, capture live sessions, see where customers clicked, measure response times, and see pages that caused problems. And you can easily capture and replay user sessions to create test scripts that reflect real user behavior. All this data gives you new ability to analyze which application transactions your users are performing and what application response they are experiencing. RUM currently supports over 20 application protocols and applications such as SAP, Citrix, and native mobile application monitoring on Android.

OpenText

Explore and manage your entire network infrastructure effortlessly with WhatsUp Gold's robust layer 2/3 discovery, creating a detailed interactive map from the edge to the cloud. Monitor devices, wireless controllers, servers, virtual machines, applications, and traffic flows across various environments. Real-time alerts ensure optimal performance, allowing you to meet or exceed SLAs. The platform offers customizable maps, dashboards, and alerts for easy network management. Quickly resolve issues with intuitive workflows, reducing Mean Time to Resolution (MTTR). WhatsUp Gold's integrated log management provides easy visibility and control of device log data, allowing monitoring, filtering, searching, and alerting on syslogs or Windows logs. Archive logs to comply with regulatory requirements and preserve historical data, all through a user-friendly interface. Streamline network monitoring and issue resolution with WhatsUp Gold, making network management efficient and hassle-free.

Progress Software

Sample Customers

Avea, Maccabi Healthcare Services, TEB

Artoni Trasporti, Austin Independent School District, Banca Marche, Burke County North Carolina, Cambridge University School of Clinical Medicine, Clayco, Community Integrated Care, Desca, Deutsche Bergbau, Flexi-Van, Gropper, Hamleys, Hammonds Furniture, Knowledge IT, Idras S.P.A., Sibeg, Swann Engineering, Trivium Lindenhof

Buyer's Guide

OpenText Real User Monitoring vs. WhatsUp Gold

June 2025

Free Report: OpenText Real User Monitoring vs. WhatsUp Gold

Find out what your peers are saying about OpenText Real User Monitoring vs. WhatsUp Gold and other solutions. Updated: June 2025.

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