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Broadcom DX Application Performance Management vs OpenText Real User Monitoring comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jul 24, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Broadcom DX Application Per...
Ranking in Application Performance Monitoring (APM) and Observability
32nd
Average Rating
8.0
Reviews Sentiment
7.3
Number of Reviews
162
Ranking in other categories
Container Monitoring (8th)
OpenText Real User Monitoring
Ranking in Application Performance Monitoring (APM) and Observability
47th
Average Rating
6.6
Reviews Sentiment
6.4
Number of Reviews
11
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of June 2025, in the Application Performance Monitoring (APM) and Observability category, the mindshare of Broadcom DX Application Performance Management is 0.5%, up from 0.4% compared to the previous year. The mindshare of OpenText Real User Monitoring is 0.2%, down from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability
 

Featured Reviews

aush.111 - PeerSpot reviewer
Provides efficiency in migration and DAW but requires a high level of administrator knowledge for configuration
This solution still relies on inbuilt configuration. For example, I'm pretty much impressed with Dynatrace POC, where we deploy the agent with a simple click, click, click, and then that's it. And we did not build any alerts or anything. We just started getting the alerts, warnings, and everything on its own system, understood what the benchmark is and what is the threshold, and it started giving you the warnings and the caution alerts, the danger alerts. So we expect something like that should be there in Broadcom at the level. But, instead, it expects us to configure. So that is what is missing there. Even if the server CPU usage is 95%t, it doesn't harm you. It doesn't send you any alerts. We think the system is normal. So it's not normal. So this is what they should think and send you AI/ML-related alarms on their own. In future releases, I would like to see more AI and ML capabilities, which are kind of missing. Another area of improvement is its infrastructure monitoring perspective. For example, they are still using UIM, which is a good tool. But for APM, they have come to DXP. However, in terms of UIM, the unified infrastructure management, there is no DXP version or AIML version of it. So they should try to find an updated version of it so that it is not competing with the rest of the solution.
Aphiwat Leetavorn. - PeerSpot reviewer
Offers back-end monitoring, so it can analyze user experience but when customers change the software or version, this tool is quite sensitive
Real User Monitoring tools help proactively identify problems before they become critical by monitoring thresholds. There is a threshold and an SOA threshold. For example, it starts to go yellow, and if it becomes red, the system will crash. When it starts to become yellow (Threshold Approaching), we have to resolve it. This is the same case where we'll know what happened before it's too late. So we can make an early decision to prevent it, maybe by kicking some users off the system before it crashes.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"We make custom dashboards for our development areas so they can understand how busy traffic affects their application with traffic. They can see how traffic directly affects their application in positive or negative ways."
"We are able to spot issues much quicker with the use of the out-of-the-box metrics given to us by CA. But we also develop that further with the use of the EPA Agent and expand what we can give and show the business by creating our own scripts. This has allowed us to develop our own self-monitoring and before anybody else sees the issue we are on hand to solve that as quickly as possible."
"The triage can find the root cause for pent up issues."
"It helps us prioritize application performance issues. It has assisted triage where we can drill down and see where exactly the problem lies."
"Standard available reports provide us with an automatic insight into the top ten situations to watch. It would have been extremely difficult to program such a report ourselves, and to my knowledge no other competitor can match this functionality."
"We are using the on-premise and cloud versions of Broadcom DX Application Performance Management."
"With the new feature CA Team Center is much easier to view the information of my user experience, with this unified vision, it was even practical for lay users to use the tool"
"The most valuable feature of Broadcom DX Application Performance Management is its very light model with monitoring of servers and network items."
"It offers near-real-time analytics, which is helpful."
"Real User Monitoring tools help proactively identify problems before they become critical by monitoring thresholds. There is a threshold and an SOA threshold."
"The Real User Monitor, with its transaction and synthetic transaction monitoring, is the typical classic in APM cases when the customer would like to do transaction monitoring. Micro Focus scores better where the underlying infrastructure management is also covered by Micro Focus tools."
"The most valuable feature is application performance monitoring."
"The technical support is good at resolving issues."
"Very easy to implement."
"Real User Monitor has improved our productivity."
"It is a good product."
 

Cons

"There are several areas that could be improved in Broadcom DX Application Performance Management. One of the main areas is user experience monitoring, which is currently not available. Additionally, they need to develop a solution that is compatible with OpenShift 4, as their current solution only works when an agent is installed within the image, which is not possible in OpenShift 4 as it removes the agent."
"The front-end representation should match other competitors such as AppDynamics."
"Support could be much better."
"Very often, we use tools such as Kibana or Jaspersoft for dashboards and reporting on CA APM data because CA APM’s old interfaces do not reflect well in modern displays, compared to those new tools."
"We enountered stability issues. They were mitigated by performance tuning within infrastructure."
"They need to add support for new frameworks, or at least provide a broader guide/perspectives to add them to monitoring specific agents to retrieve metrics with thresholds as a reference to guide the customer as to where they must go to achieve this."
"In order for the tool to be successful, at least in our organization, it will need to have more self-serve features for implementation, instrumentation, and then modification of metric data from the APM."
"We need more capabilities to analyze the information that tools collects; for example, using artificial intelligence, or something like that."
"Customer support needs to improve by bringing in more people who are knowledgeable about the tool, as there are very few left."
"When we want to monitor our encrypted traffic, this product doesn't work because our cipher is not supported."
"The solution's technical support presents a lot of issues with too many delays."
"We would like to see support for non-Windows environments."
"Everybody is moving away from traffic and installing agents on the application to do the job, but Micro Focus is using traditional ways to collect the traffic. They should change their architecture completely."
"The diagnostics perspective, particularly in terms of the root cause analysis of failures, should be improved."
"Real User Monitor needs to cover more protocols to provide more in-depth information. It could also be better at monitoring voice-related traffic. There is currently no visibility in that channel."
"One area to improve is the user interface, of course. The second one is their R&D has virtually stopped building a product roadmap."
 

Pricing and Cost Advice

"I'm unable to give information on Broadcom DX Application Performance Management licensing costs, but all Application Performance Management products have expensive pricing. This means that it's not only Broadcom that's expensive, and it would be an advantage if the cost would be a little bit cheaper."
"On pricing, CA is very competitive. I think that's going to help in the long run."
"All discounts are case by case to accommodate the client's budgets."
"Dynatrace is the most expensive of these tools followed by AppDynamics which is "medium-expensive." CA APM is a bit lower in price than either Dynatrace or AppDynanics... In my opinion, if you can afford it, go for AppDynamics instead of CA APM."
"Althougth it is a bit expensive, it is really worth it"
"The license for Broadcom DX Application Performance Management is annual. The licensing model could improve because there is not any limit to deploying the agent, there should be some limits on it."
"Broadcom is a better and cheaper option from the financial perspective. It also depends on the DLP plug."
"Negotiate a lot, but do not forget to buy the product because it is worth it."
"Not expensive."
"The price is approximately €30,000 ($35,500 USD) for the enterprise edition."
"If I compare with other vendors, other vendors are more expensive"
"Compared to other tools, OpenText Real User Monitoring is an expensive solution."
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Top Industries

By visitors reading reviews
Financial Services Firm
16%
Computer Software Company
14%
Manufacturing Company
10%
Real Estate/Law Firm
8%
Financial Services Firm
28%
Government
9%
Real Estate/Law Firm
8%
Energy/Utilities Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Broadcom DX Application Performance Management?
Scalability-wise, I rate the solution a nine out of ten...there is a very easy way to deal with it by adding more servers to the application.
What is your experience regarding pricing and costs for Broadcom DX Application Performance Management?
The initial pricing is reasonable and competitive compared to other solutions. The challenge arises during annual renewals, as the price increase can be significant, around twenty percent or more, ...
What needs improvement with Broadcom DX Application Performance Management?
The first area for improvement is the discovery feature, which should be enhanced to collect comprehensive information from applications and services. This includes using agents or scripts to gathe...
What needs improvement with Micro Focus Real User Monitor?
The diagnostics perspective, particularly in terms of the root cause analysis of failures, should be improved. There needs to be more development in this area, as the support and the number of peop...
What is your primary use case for Micro Focus Real User Monitor?
The use case is about user-level monitoring and the availability of a service for a user. It's about whether the service is available, its performance, and the type of errors a user is receiving, f...
What advice do you have for others considering Micro Focus Real User Monitor?
I rate the solution as nine. It is a good product. Everyone should have it as it is essential today, but choose the vendor accordingly. I'd rate the solution nine out of ten.
 

Also Known As

DX APM, CA APM, CA NetQoS Performance Center, Wily Introscope, CA Wily APM, CA App Experience Analytics, CA AXA
Micro Focus Real User Monitor, Micro Focus RUM, HPE RUM
 

Overview

 

Sample Customers

Lexmark, Intermountain Healthcare, National Australia Bank, BBVA Compass Bank, Innovapost, Dansk Supermarked Group, U.S. Cellular, Orange, Cetip
Avea, Maccabi Healthcare Services, TEB
Find out what your peers are saying about Broadcom DX Application Performance Management vs. OpenText Real User Monitoring and other solutions. Updated: June 2025.
857,162 professionals have used our research since 2012.