OpenText Real User Monitoring vs Splunk Observability Cloud comparison

OpenText and Splunk are both solutions in the Application Performance Monitoring (APM) and Observability category. OpenText is ranked #47 with an average rating of 7.7, while Splunk is ranked #11 with an average rating of 8.7. OpenText holds a 0.2% mindshare in APM, compared to Splunk’s 1.2% mindshare. Additionally, 58% of OpenText users are willing to recommend the solution, compared to 94% of Splunk users who would recommend it.

OpenText Real User Monitoring

Read 11 OpenText Real User Monitoring reviews

447 Views
247 Comparison Views

58% willing to recommend

Splunk Observability Cloud

Read 52 Splunk Observability Cloud reviews

2,105 Views
865 Comparison Views

94% willing to recommend

OpenText Real User Monitoring

Splunk Observability Cloud

Comparison Buyer's Guide

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Executive SummaryUpdated on May 11, 2025

OpenText Real User Monitoring and Splunk Observability Cloud compete in IT operations and performance monitoring. OpenText stands out with its ease of deployment and customer support, while Splunk leads in functionality and user satisfaction due to its comprehensive features.

Features: OpenText Real User Monitoring offers real-time user experience tracking, application performance metrics, and straightforward analytics. Splunk Observability Cloud provides real-time visibility across infrastructures, extensive data ingestion, and dynamic dashboards, indicating a broader feature set.

Room for Improvement: OpenText could benefit from enhancing its analytics capabilities, expanding its feature set, and offering more customization options. Splunk could improve by simplifying its setup process, reducing costs, and enhancing user interface for better accessibility.

Ease of Deployment and Customer Service: OpenText is known for its straightforward deployment and responsive customer support, which assures users of a smooth onboarding experience. Splunk offers strong support, but users may encounter more complex setup due to its advanced analytics features.

Pricing and ROI: OpenText Real User Monitoring typically offers lower initial costs, making it attractive for budget-conscious organizations seeking good ROI. Splunk Observability Cloud, though more expensive, justifies its cost with extensive features and high ROI potential from its robust data analysis and monitoring capabilities.

To learn more, read our detailed OpenText Real User Monitoring vs. Splunk Observability Cloud Report (Updated: June 2025).

Buyer's Guide

OpenText Real User Monitoring vs. Splunk Observability Cloud

June 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

OpenText Real User Monitoring

Ranking in Application Performance Monitoring (APM) and Observability

47th

Average Rating

6.6

Reviews Sentiment

6.4

Number of Reviews

Ranking in other categories

No ranking in other categories

Splunk Observability Cloud

Ranking in Application Performance Monitoring (APM) and Observability

11th

Average Rating

8.4

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

IT Infrastructure Monitoring (7th), Cloud Monitoring Software (8th), Container Management (7th)

Mindshare comparison

As of June 2025, in the Application Performance Monitoring (APM) and Observability category, the mindshare of OpenText Real User Monitoring is 0.2%, down from 0.2% compared to the previous year. The mindshare of Splunk Observability Cloud is 1.2%, up from 0.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Application Performance Monitoring (APM) and Observability

Featured Reviews

Aphiwat Leetavorn.

CTO at Marco Technology

Offers back-end monitoring, so it can analyze user experience but when customers change the software or version, this tool is quite sensitive

Real User Monitoring tools help proactively identify problems before they become critical by monitoring thresholds. There is a threshold and an SOA threshold. For example, it starts to go yellow, and if it becomes red, the system will crash. When it starts to become yellow (Threshold Approaching), we have to resolve it. This is the same case where we'll know what happened before it's too late. So we can make an early decision to prevent it, maybe by kicking some users off the system before it crashes.

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Lakshmi Padaga

Java Developer at U.S. Bank

Collaborates performance metrics with log data to pinpoint the exact cause of issues and offers error detection

Splunk APM is a robust tool with many capabilities. There are always areas for potential improvement to enhance its functionality and user experience. For Splunk APM, there could be simplified navigation, like streamlining the user interface to make navigation more intuitive for our users, especially those new to APM, which can enhance usability. We can provide more customization options for dashboards and visualizations to help users tailor the platform to their specific needs. There could be more integration capabilities with a wider range of third-party tools and platforms would also be beneficial. By focusing on these areas, Splunk APM can enhance its value proposition, improve user satisfaction, and better meet the evolving needs of organizations monitoring their application performance.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Very easy to implement."

"It offers near-real-time analytics, which is helpful."

"The most useful feature of this solution is tracking. When the application's traffic has been monitored it is taken from that particular application and analyzed. It is then given a live session of that particular user. For example, if you are using your bank application to do some kind of transaction, everything that you do can be tracked by that application."

"The technical support is good at resolving issues."

"The most valuable feature is application performance monitoring."

"The reporting feature is good for us."

"Real User Monitor has improved our productivity."

"It is a good product."

More OpenText Real User Monitoring pros

"The features I have found most valuable are log searching and log analytics, both of which are quick features."

"The solution's most valuable aspect is its ability to get information about all of the security measurements in my environment."

"The tool is efficient in collecting, monitoring and evaluating logs."

"The vibrant dashboards are valuable."

"The most valuable thing that we have seen within our group is the ability to ingest all this raw data and have it organized in a certain way so that different groups can get effective alerting from this massive amount of raw data that is out there."

"It's beneficial for monitoring performance and infrastructure, especially when deploying applications with multiple versions with Git."

"Great monitoring of network devices."

"The data collection from our VMs, containers, databases, and backend components is valuable."

More Splunk Observability Cloud pros

Cons

"When we want to monitor our encrypted traffic, this product doesn't work because our cipher is not supported."

"Customer support needs to improve by bringing in more people who are knowledgeable about the tool, as there are very few left."

"The product needs more R&D to make it easier and more compatible with other software."

"The solution's technical support presents a lot of issues with too many delays."

"Everybody is moving away from traffic and installing agents on the application to do the job, but Micro Focus is using traditional ways to collect the traffic. They should change their architecture completely."

"We would like to see support for non-Windows environments."

"The diagnostics perspective, particularly in terms of the root cause analysis of failures, should be improved."

"Real User Monitor needs to cover more protocols to provide more in-depth information. It could also be better at monitoring voice-related traffic. There is currently no visibility in that channel."

More OpenText Real User Monitoring cons

"The clustering part of indexes can be more refined."

"We have both on-prem and cloud, and the challenge is getting all our log data aggregated or streams aggregated so that it is real-time. We do a pretty good job of that, but our organization is not using it as a security platform when it can do a great job of that."

"The solution should have more sensors regarding fiber intelligence for security measures."

"It's a bit difficult to use. It takes some time to get into it and to get it to do what you would like it to do. It is not straightforward to use it."

"There's no standard use case available where you can see the utilization of the number of use cases I have."

"Splunk APM should include a better correlation between resources and infrastructure monitoring."

"The deployment can be quite complex."

"There is a lot of room for improvement with the automation."

More Splunk Observability Cloud cons

Pricing and Cost Advice

"If I compare with other vendors, other vendors are more expensive"

"The price is approximately €30,000 ($35,500 USD) for the enterprise edition."

"Compared to other tools, OpenText Real User Monitoring is an expensive solution."

"Not expensive."

"It appears to be expensive compared to competitors."

"Splunk APM is expensive."

"This is an expensive solution."

"The solution's pricing is competitive. I rate the solution's pricing a seven out of ten. The price of the solution could be cheaper."

"Splunk offers a 14-day free trial and after that, we have to pay but the cost is reasonable."

"Licensing cost is the biggest argument I get from those divesting from Splunk. There are those within our organization who say we are going to go to other tools since Splunk is too expensive."

"Splunk has been fairly expensive, but it has been predictable."

"Splunk APM is a very cost-efficient solution."

More Splunk Observability Cloud pricing and cost advice

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Top Industries

By visitors reading reviews

Financial Services Firm

28%

Government

Real Estate/Law Firm

Energy/Utilities Company

Financial Services Firm

17%

Computer Software Company

16%

Retailer

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What needs improvement with Micro Focus Real User Monitor?

The diagnostics perspective, particularly in terms of the root cause analysis of failures, should be improved. There needs to be more development in this area, as the support and the number of peop...

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What is your primary use case for Micro Focus Real User Monitor?

The use case is about user-level monitoring and the availability of a service for a user. It's about whether the service is available, its performance, and the type of errors a user is receiving, f...

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What advice do you have for others considering Micro Focus Real User Monitor?

I rate the solution as nine. It is a good product. Everyone should have it as it is essential today, but choose the vendor accordingly. I'd rate the solution nine out of ten.

See all answers

What do you like most about SignalFx?

The most valuable feature is dashboard creation.

See all answers

What needs improvement with SignalFx?

Regarding dashboard customization, while Splunk has many dashboard building options, customers sometimes need to create specific dashboards, particularly for applicative metrics such as Java and pr...

See all answers

What is your primary use case for SignalFx?

The solution involves observability in general, such as Application Performance Monitoring, and generally addresses digital applications, web applications, sites, and mobile applications. I worked ...

See all answers

Comparisons

OpenText SiteScope vs OpenText Real User Monitoring

Compared 100% of the time

More OpenText Real User Monitoring Competitors

Observe vs Splunk Observability Cloud

Compared 18% of the time

Splunk ITSI (IT Service Intelligence) vs Splunk Observability Cloud

Compared 6% of the time

Dynatrace vs Splunk Observability Cloud

Compared 5% of the time

ServiceNow IT Operations Management vs Splunk Observability Cloud

Compared 5% of the time

Rancher Labs vs Splunk Observability Cloud

Compared 4% of the time

More Splunk Observability Cloud Competitors

Product Reports

Buyer's Guide

OpenText Real User Monitoring

May 2025

Download OpenText Real User Monitoring product report

Buyer's Guide

Splunk Observability Cloud

May 2025

Download Splunk Observability Cloud product report

Also Known As

Micro Focus Real User Monitor, Micro Focus RUM, HPE RUM

Splunk Infrastructure Monitoring

Overview

Real User Monitoring (RUM) an End user monitoring that gives you visibility into user behavior for fast, targeted problem resolution. It monitors the performance and availability of business-critical application services for all users at all locations all the time. It automatically discovers underlying infrastructure and classifies user actions - giving you instant visibility into session and whole service health over web, cloud, and mobile user experience. It allows you to trace user experience across tiers, capture live sessions, see where customers clicked, measure response times, and see pages that caused problems. And you can easily capture and replay user sessions to create test scripts that reflect real user behavior. All this data gives you new ability to analyze which application transactions your users are performing and what application response they are experiencing. RUM currently supports over 20 application protocols and applications such as SAP, Citrix, and native mobile application monitoring on Android.

OpenText

Splunk Observability Cloud combines log search, data integration, and dashboards for seamless monitoring, enhancing infrastructure visibility and security. Its cloud integration and scalability support diverse environments, improving operational efficiency.

Splunk Observability Cloud offers comprehensive monitoring tools with user-friendly interfaces, enabling end-to-end infrastructure visibility. Its real-time alerting and predictive capabilities enhance security monitoring, while centralized dashboards provide cross-platform visibility. Users benefit from fast data integration and extensive insights into application performance. Despite its advantages, improvements could be made in integration with other tools, data reliability, scalability, and cost management. Users face challenges in configuration complexity and require better automation and endpoint protection features. Enhancing AI integration, alerts, and adaptation for high-throughput services could further improve usability.

What are the key features of Splunk Observability Cloud?

Log Search: Efficiently search and analyze log data for enhanced insights.
Data Integration: Fast integration across platforms for comprehensive visibility.
Custom Dashboards: Powerful and adaptable dashboards for real-time monitoring.
Cloud Integration: Seamless integration with cloud services for scalable solutions.
Application Performance Monitoring: Advanced tools for improving application performance.

What benefits and ROI should be expected?

Infrastructure Monitoring: Improved visibility and monitoring across infrastructure components.
Operational Efficiency: Enhancements in data analysis lead to efficient operations.
Business Resilience: Supports adaptability and swift responses to changing needs.
Security Management: Enhances threat identification and response through real-time alerts.
Compliance Support: Aids in meeting compliance and auditing requirements effectively.

In industries like finance and healthcare, Splunk Observability Cloud is implemented for application performance monitoring and infrastructure metrics. Its ability to track incidents and analyze machine data benefits network infrastructure, while distributed tracing and log analysis aid in tackling security threats. Organizations often integrate it for compliance and auditing purposes, enhancing visibility into network traffic and optimizing performance.

Splunk

Sample Customers

Avea, Maccabi Healthcare Services, TEB

Sunrun, Yelp, Onshape, Tapjoy, Symphony Commerce, Chairish, Clever, Grovo, Bazaar Voice, Zenefits, Avalara

Buyer's Guide

OpenText Real User Monitoring vs. Splunk Observability Cloud

June 2025

Free Report: OpenText Real User Monitoring vs. Splunk Observability Cloud

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