OpenText Real User Monitoring vs Splunk Observability Cloud comparison

OpenText and Splunk are both solutions in the Application Performance Monitoring (APM) and Observability category. OpenText is ranked #45 with an average rating of 7.7, while Splunk is ranked #8 with an average rating of 8.7. OpenText holds a 0.2% mindshare in APM, compared to Splunk’s 2.0% mindshare. Additionally, 58% of OpenText users are willing to recommend the solution, compared to 94% of Splunk users who would recommend it.

OpenText Real User Monitoring

Read 11 OpenText Real User Monitoring reviews

465 Views
419 Comparison Views

58% willing to recommend

Splunk Observability Cloud

Read 57 Splunk Observability Cloud reviews

5,348 Views
3,262 Comparison Views

94% willing to recommend

OpenText Real User Monitoring

Splunk Observability Cloud

Comparison Buyer's Guide

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Executive SummaryUpdated on Jun 19, 2025

OpenText Real User Monitoring and Splunk Observability Cloud are competing in the user monitoring and data analytics category. Splunk Observability Cloud seems to have the upper hand due to its comprehensive features and users finding it worth the investment, while OpenText Real User Monitoring is often highlighted for its pricing and support.

Features: OpenText Real User Monitoring offers in-depth end-user experience tracking, an intuitive dashboard with real-time insights, and a solid monitoring website. Splunk Observability Cloud provides comprehensive analytics, powerful data visualization, and extensive metric coverage, with the ability to efficiently handle large-scale data.

Room for Improvement: OpenText Real User Monitoring could enhance its scalability and feature set to match other premium tools. User feedback suggests improvements in its integration capabilities and reporting features. In contrast, Splunk Observability Cloud could benefit from a more streamlined user interface and reducing complexity in its setup process, as well as offering more competitive pricing options.

Ease of Deployment and Customer Service: OpenText Real User Monitoring simplifies deployment with a straightforward model and dependable technical support. Splunk Observability Cloud offers a quick deployment process with extensive customer service, proactive issue resolution, and well-documented resources, making transitions smoother and enhancing system optimization.

Pricing and ROI: OpenText Real User Monitoring is noted for its cost-effectiveness, providing a lower initial setup cost and achieving satisfactory ROI. Splunk Observability Cloud has a higher setup cost but offers compelling ROI over time due to its advanced features and long-term benefits, making it a premium option for users seeking strategic advantages.

To learn more, read our detailed OpenText Real User Monitoring vs. Splunk Observability Cloud Report (Updated: July 2025).

Buyer's Guide

OpenText Real User Monitoring vs. Splunk Observability Cloud

July 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

OpenText Real User Monitoring

Ranking in Application Performance Monitoring (APM) and Observability

45th

Average Rating

6.6

Reviews Sentiment

6.4

Number of Reviews

Ranking in other categories

No ranking in other categories

Splunk Observability Cloud

Ranking in Application Performance Monitoring (APM) and Observability

8th

Average Rating

8.4

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

Network Monitoring Software (6th), IT Infrastructure Monitoring (7th), Cloud Monitoring Software (7th), Container Management (6th), Digital Experience Monitoring (DEM) (2nd)

Mindshare comparison

As of August 2025, in the Application Performance Monitoring (APM) and Observability category, the mindshare of OpenText Real User Monitoring is 0.2%, down from 0.2% compared to the previous year. The mindshare of Splunk Observability Cloud is 2.0%, up from 0.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Application Performance Monitoring (APM) and Observability

Featured Reviews

Aphiwat Leetavorn.

CTO at Marco Technology

Offers back-end monitoring, so it can analyze user experience but when customers change the software or version, this tool is quite sensitive

Real User Monitoring tools help proactively identify problems before they become critical by monitoring thresholds. There is a threshold and an SOA threshold. For example, it starts to go yellow, and if it becomes red, the system will crash. When it starts to become yellow (Threshold Approaching), we have to resolve it. This is the same case where we'll know what happened before it's too late. So we can make an early decision to prevent it, maybe by kicking some users off the system before it crashes.

Read full review

Lakshmi Padaga

Java Developer at U.S. Bank

Collaborates performance metrics with log data to pinpoint the exact cause of issues and offers error detection

Splunk APM is a robust tool with many capabilities. There are always areas for potential improvement to enhance its functionality and user experience. For Splunk APM, there could be simplified navigation, like streamlining the user interface to make navigation more intuitive for our users, especially those new to APM, which can enhance usability. We can provide more customization options for dashboards and visualizations to help users tailor the platform to their specific needs. There could be more integration capabilities with a wider range of third-party tools and platforms would also be beneficial. By focusing on these areas, Splunk APM can enhance its value proposition, improve user satisfaction, and better meet the evolving needs of organizations monitoring their application performance.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Real User Monitor has improved our productivity."

"Real User Monitoring tools help proactively identify problems before they become critical by monitoring thresholds. There is a threshold and an SOA threshold."

"The most useful feature of this solution is tracking. When the application's traffic has been monitored it is taken from that particular application and analyzed. It is then given a live session of that particular user. For example, if you are using your bank application to do some kind of transaction, everything that you do can be tracked by that application."

"With the solution, you can easily access any issues in your infrastructure."

"Very easy to implement."

"The Real User Monitor, with its transaction and synthetic transaction monitoring, is the typical classic in APM cases when the customer would like to do transaction monitoring. Micro Focus scores better where the underlying infrastructure management is also covered by Micro Focus tools."

"The technical support is good at resolving issues."

"It offers near-real-time analytics, which is helpful."

More OpenText Real User Monitoring pros

"The most valuable feature is log reporting."

"The product retains a lot of log data for subsequent analysis."

"It can monitor, get the data, and then report on the data."

"Splunk's GUI and dashboard capacity are the most valuable features of Splunk Infrastructure Monitoring."

"I find the monitoring console very helpful. With one click, I can see how we are performing, and at the same time, I can see what data is flowing."

"Dashboards help the application support teams to have a quick look at how their systems are running. It helps other teams as well."

"I manage six tools, but Splunk Observability Cloud is one of my favorites, and I aspire to build my career specializing in it because it has great features, more attention in the market, and is a relatively new tool with promising growth."

"The most valuable features include user time tracking and the ability to analyze application load times."

More Splunk Observability Cloud pros

Cons

"Some issues with login errors."

"We would like to see support for non-Windows environments."

"Real User Monitor needs to cover more protocols to provide more in-depth information. It could also be better at monitoring voice-related traffic. There is currently no visibility in that channel."

"Customer support needs to improve by bringing in more people who are knowledgeable about the tool, as there are very few left."

"One area to improve is the user interface, of course. The second one is their R&D has virtually stopped building a product roadmap."

"This technology is considered to be older."

"The product needs more R&D to make it easier and more compatible with other software."

"When we want to monitor our encrypted traffic, this product doesn't work because our cipher is not supported."

More OpenText Real User Monitoring cons

"The solution's stability is an area that has room for improvement. It needs to provide constant stability to its users."

"Splunk APM should include a better correlation between resources and infrastructure monitoring."

"It would be useful if they provided some help pages. If you don't know too much about the tool, there should be more documentation readily available. It would be useful if they had a help button embedded in the solution so you could ask questions and get answers."

"I've been using the Splunk query language, and it can be a bit time-consuming to set up the queries I need."

"There are always areas for potential improvement to enhance its functionality and user experience."

"A wide variety of logging makes log onboarding difficult."

"Technical support is good but could be improved, particularly concerning the time taken for ticket resolution."

"The solution should have more sensors regarding fiber intelligence for security measures."

More Splunk Observability Cloud cons

Pricing and Cost Advice

"The price is approximately €30,000 ($35,500 USD) for the enterprise edition."

"Compared to other tools, OpenText Real User Monitoring is an expensive solution."

"If I compare with other vendors, other vendors are more expensive"

"Not expensive."

"Licensing cost is the biggest argument I get from those divesting from Splunk. There are those within our organization who say we are going to go to other tools since Splunk is too expensive."

"It appears to be expensive compared to competitors."

"The solution's pricing is costly."

"Splunk APM is expensive."

"I am not in that circle, but we are currently licensing based on our queries. That is working out for us. Previously, it was by volume of data, and now, we can store as much data as we want."

"The product is a bit expensive considering the competition but the company may negotiate the price."

"I would rate the price of Splunk Infrastructure Monitoring as an eight out of ten, with ten being the most expensive."

"Splunk can be expensive, as its licensing is based on the daily data ingestion volume."

More Splunk Observability Cloud pricing and cost advice

See which vendors are best for you

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Top Industries

By visitors reading reviews

Government

10%

Manufacturing Company

10%

Performing Arts

Energy/Utilities Company

Financial Services Firm

16%

Computer Software Company

14%

Government

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What needs improvement with Micro Focus Real User Monitor?

The diagnostics perspective, particularly in terms of the root cause analysis of failures, should be improved. There needs to be more development in this area, as the support and the number of peop...

See all answers

What is your primary use case for Micro Focus Real User Monitor?

The use case is about user-level monitoring and the availability of a service for a user. It's about whether the service is available, its performance, and the type of errors a user is receiving, f...

See all answers

What advice do you have for others considering Micro Focus Real User Monitor?

I rate the solution as nine. It is a good product. Everyone should have it as it is essential today, but choose the vendor accordingly. I'd rate the solution nine out of ten.

See all answers

What do you like most about SignalFx?

The most valuable feature is dashboard creation.

See all answers

What needs improvement with SignalFx?

Regarding dashboard customization, while Splunk has many dashboard building options, customers sometimes need to create specific dashboards, particularly for applicative metrics such as Java and pr...

See all answers

What is your primary use case for SignalFx?

The solution involves observability in general, such as Application Performance Monitoring, and generally addresses digital applications, web applications, sites, and mobile applications. I worked ...

See all answers

Comparisons

OpenText SiteScope vs OpenText Real User Monitoring

Compared 30% of the time

New Relic vs OpenText Real User Monitoring

Compared 21% of the time

Dynatrace vs OpenText Real User Monitoring

Compared 16% of the time

Splunk AppDynamics vs OpenText Real User Monitoring

Compared 16% of the time

Datadog vs OpenText Real User Monitoring

Compared 16% of the time

More OpenText Real User Monitoring Competitors

Observe vs Splunk Observability Cloud

Compared 8% of the time

Sentry vs Splunk Observability Cloud

Compared 7% of the time

Cribl vs Splunk Observability Cloud

Compared 5% of the time

SigNoz vs Splunk Observability Cloud

Compared 5% of the time

Dynatrace vs Splunk Observability Cloud

Compared 4% of the time

More Splunk Observability Cloud Competitors

Product Reports

Buyer's Guide

OpenText Real User Monitoring

August 2025

Download OpenText Real User Monitoring product report

Buyer's Guide

Splunk Observability Cloud

July 2025

Download Splunk Observability Cloud product report

Also Known As

Micro Focus Real User Monitor, Micro Focus RUM, HPE RUM

Splunk Infrastructure Monitoring, Splunk Real User Monitoring (RUM), Splunk Synthetic Monitoring

Overview

Real User Monitoring (RUM) an End user monitoring that gives you visibility into user behavior for fast, targeted problem resolution. It monitors the performance and availability of business-critical application services for all users at all locations all the time. It automatically discovers underlying infrastructure and classifies user actions - giving you instant visibility into session and whole service health over web, cloud, and mobile user experience. It allows you to trace user experience across tiers, capture live sessions, see where customers clicked, measure response times, and see pages that caused problems. And you can easily capture and replay user sessions to create test scripts that reflect real user behavior. All this data gives you new ability to analyze which application transactions your users are performing and what application response they are experiencing. RUM currently supports over 20 application protocols and applications such as SAP, Citrix, and native mobile application monitoring on Android.

OpenText

Splunk Observability Cloud offers sophisticated log searching, data integration, and customizable dashboards. With rapid deployment and ease of use, this cloud service enhances monitoring capabilities across IT infrastructures for comprehensive end-to-end visibility.

Focused on enhancing performance management and security, Splunk Observability Cloud supports environments through its data visualization and analysis tools. Users appreciate its robust application performance monitoring and troubleshooting insights. However, improvements in integrations, interface customization, scalability, and automation are needed. Users find value in its capabilities for infrastructure and network monitoring, as well as log analytics, albeit cost considerations and better documentation are desired. Enhancements in real-time monitoring and network protection are also noted as areas for development.

What are the key features?

Log Searching: Efficiently search and analyze logs from various sources.
Data Integration: Seamlessly integrate with multiple environments.
Dashboard Customization: Tailor dashboards to specific monitoring needs.
Monitoring Capabilities: Provides comprehensive insights into application performance.
Security Features: Analyze and address security threats across systems.
Visualization Tools: Enhance data analysis and system performance optimization.

Why consider this for ROI?

Comprehensive Visibility: Gain complete insights into IT infrastructure.
Performance Optimization: Improve overall system performance and efficiency.
Rapid Deployment: Quick setup to meet organization demands swiftly.
Enhanced Security: Strengthen security measures through detailed analytics.

In industries, Splunk Observability Cloud is implemented for security management by analyzing logs from detection systems, offering real-time alerts and troubleshooting for cloud-native applications. It is leveraged for machine data analysis, improving infrastructure visibility and supporting network and application performance management efforts.

Splunk

Sample Customers

Avea, Maccabi Healthcare Services, TEB

Sunrun, Yelp, Onshape, Tapjoy, Symphony Commerce, Chairish, Clever, Grovo, Bazaar Voice, Zenefits, Avalara

Buyer's Guide

OpenText Real User Monitoring vs. Splunk Observability Cloud

July 2025

Free Report: OpenText Real User Monitoring vs. Splunk Observability Cloud

Find out what your peers are saying about OpenText Real User Monitoring vs. Splunk Observability Cloud and other solutions. Updated: July 2025.

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