BMC TrueSight and OpenText Real User Monitoring compete in the domain of IT performance and user experience monitoring. BMC TrueSight holds a slight advantage due to its comprehensive integration capabilities and centralized event management.
Features: BMC TrueSight offers a wide array of event management tools that allow for central monitoring of various IT components and precise root cause analysis. It is particularly valued for its integration with other tools and its comprehensive monitoring. OpenText Real User Monitoring provides effective real-time analytics and performance tracking of user interactions, emphasizing the importance of addressing issues before they escalate. It stands out for its straightforward implementation and capability to handle high traffic.
Room for Improvement: BMC TrueSight could improve on deployment ease, lighten its knowledge modules, enhance cloud monitoring stability, and develop improved AI capabilities for root cause analysis. Users request more streamlined reporting and automation in event correlation. OpenText Real User Monitoring needs to address challenges related to newer monitoring architectures, enhance agent support and diagnostic tools, and update its interface with more diverse monitoring features.
Ease of Deployment and Customer Service: BMC TrueSight and OpenText Real User Monitoring are known for mixed reviews concerning deployment. BMC TrueSight presents a more intricate process but offers broader integration. OpenText is simpler to set up, yet lacks some flexibility compared to BMC. Customer service for both products varies, with BMC often being responsive but occasionally slow, while OpenText requires improved guidance and technical resources.
Pricing and ROI: BMC TrueSight is regarded as a premium enterprise solution with significant costs due to its extensive features and integration, yielding long-term operational cost benefits. OpenText Real User Monitoring is considered budget-friendly yet still costly relative to its features. Both solutions prove valuable for the security and insights they supply, underscoring the role of monitoring as critical IT infrastructure protection.
| Product | Market Share (%) |
|---|---|
| BMC TrueSight Operations Management | 0.7% |
| OpenText Real User Monitoring | 0.3% |
| Other | 99.0% |
| Company Size | Count |
|---|---|
| Small Business | 23 |
| Midsize Enterprise | 6 |
| Large Enterprise | 24 |
| Company Size | Count |
|---|---|
| Small Business | 2 |
| Midsize Enterprise | 3 |
| Large Enterprise | 7 |
BMC TrueSight offers extensive event management and seamless integration, providing comprehensive monitoring across varied infrastructures through its centralized console and Knowledge Modules.
BMC TrueSight delivers robust event management capabilities with seamless integration and comprehensive monitoring of diverse infrastructures. Its single console simplifies management, offering automated triage for standardized alerts, enhancing efficiency. Knowledge Modules support services from hardware to cloud, while proactive monitoring and capacity optimization enhance customization. It efficiently supports mixed environments by providing detailed insights and intelligently routing alerts to reduce noise. While improvements are needed in deployment, integration, AI, automation, reporting, and complexity reduction, it still meets diverse operational needs effectively.
What are BMC TrueSight's key features?BMC TrueSight is widely used in performance and availability monitoring for infrastructure and applications, supporting the monitoring of servers, databases, networks, and IT environments. It is implemented to improve management and reduce downtime, serving needs in data centers and cloud services. Organizations leverage it for event management, comprehensive data center monitoring, and cloud services, using its capabilities for alerting, ticket creation, troubleshooting, and compliance, enhancing operational efficiency globally.
Real User Monitoring (RUM) an End user monitoring that gives you visibility into user behavior for fast, targeted problem resolution. It monitors the performance and availability of business-critical application services for all users at all locations all the time. It automatically discovers underlying infrastructure and classifies user actions - giving you instant visibility into session and whole service health over web, cloud, and mobile user experience. It allows you to trace user experience across tiers, capture live sessions, see where customers clicked, measure response times, and see pages that caused problems. And you can easily capture and replay user sessions to create test scripts that reflect real user behavior. All this data gives you new ability to analyze which application transactions your users are performing and what application response they are experiencing. RUM currently supports over 20 application protocols and applications such as SAP, Citrix, and native mobile application monitoring on Android.
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