BMC TrueSight and OpenText Real User Monitoring compete in the IT monitoring industry. BMC TrueSight seems to have the upper hand due to its feature-rich capabilities and comprehensive event management platform.
Features: BMC TrueSight provides robust event management, flexible integration capabilities, and detailed root cause analysis. It consolidates alerts across diverse IT assets, offering a comprehensive monitoring solution for hardware to applications. OpenText Real User Monitoring specializes in real-time user transaction data and performance analytics, enabling businesses to proactively identify potential issues.
Room for Improvement: BMC TrueSight users cite the tool’s complexity, high resource demands, and the need for improved AI features and cloud capabilities. OpenText Real User Monitoring could improve its UI design, ease of integration, and support for non-Windows environments, alongside updates to its architecture.
Ease of Deployment and Customer Service: Both products are primarily deployed on-premises, with BMC TrueSight also supporting private cloud environments. BMC TrueSight's deployment process is resource-intensive and complex, while OpenText Real User Monitoring shares similar deployment characteristics. Customer service experiences are mixed, with calls for faster assistance for OpenText.
Pricing and ROI: BMC TrueSight is a premium product with a complex licensing model, yet offers operational cost savings and improved processes. OpenText Real User Monitoring is seen as less expensive but still a significant investment. Both products provide ROI through reduced manual operations and enhanced monitoring, acting as insurance for IT management stability.
| Product | Market Share (%) |
|---|---|
| BMC TrueSight | 1.0% |
| OpenText Real User Monitoring | 0.6% |
| Other | 98.4% |
| Company Size | Count |
|---|---|
| Small Business | 24 |
| Midsize Enterprise | 6 |
| Large Enterprise | 24 |
| Company Size | Count |
|---|---|
| Small Business | 2 |
| Midsize Enterprise | 3 |
| Large Enterprise | 7 |
BMC TrueSight offers extensive event management and seamless integration, providing comprehensive monitoring across varied infrastructures through its centralized console and Knowledge Modules.
BMC TrueSight delivers robust event management capabilities with seamless integration and comprehensive monitoring of diverse infrastructures. Its single console simplifies management, offering automated triage for standardized alerts, enhancing efficiency. Knowledge Modules support services from hardware to cloud, while proactive monitoring and capacity optimization enhance customization. It efficiently supports mixed environments by providing detailed insights and intelligently routing alerts to reduce noise. While improvements are needed in deployment, integration, AI, automation, reporting, and complexity reduction, it still meets diverse operational needs effectively.
What are BMC TrueSight's key features?
What benefits and ROI should users seek in BMC TrueSight?
BMC TrueSight is widely used in performance and availability monitoring for infrastructure and applications, supporting the monitoring of servers, databases, networks, and IT environments. It is implemented to improve management and reduce downtime, serving needs in data centers and cloud services. Organizations leverage it for event management, comprehensive data center monitoring, and cloud services, using its capabilities for alerting, ticket creation, troubleshooting, and compliance, enhancing operational efficiency globally.
Real User Monitoring (RUM) an End user monitoring that gives you visibility into user behavior for fast, targeted problem resolution. It monitors the performance and availability of business-critical application services for all users at all locations all the time. It automatically discovers underlying infrastructure and classifies user actions - giving you instant visibility into session and whole service health over web, cloud, and mobile user experience. It allows you to trace user experience across tiers, capture live sessions, see where customers clicked, measure response times, and see pages that caused problems. And you can easily capture and replay user sessions to create test scripts that reflect real user behavior. All this data gives you new ability to analyze which application transactions your users are performing and what application response they are experiencing. RUM currently supports over 20 application protocols and applications such as SAP, Citrix, and native mobile application monitoring on Android.
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