Service and Support
ManageEngine Patch Manager Plus customer service and support receive praise for being responsive, with most users noting fast replies and effective assistance. Many rate the technical support highly, highlighting quick responses to issues and queries. Users find the support team easily reachable and appreciate the promptness in resolving problems. Though some give it a seven, others award it eight to ten for the quality of responses provided.
Deployment
Many users found ManageEngine Patch Manager Plus's initial setup straightforward and quick, taking from a few hours to a week, depending on the environment size. Deployment involved installing on servers and endpoints, with some challenges in endpoint management. Most required minimal personnel, but larger deployments needed more involvement. The setup process included server implementation, file-sharing setup, and agent deployment. Users valued the documentation, citing straightforwardness and ease of installation and configuration.
Scalability
ManageEngine Patch Manager Plus excels in scalability, effectively handling increasing endpoint demands with additional licenses. It supports various operating systems and applications, meeting diverse organizational needs. Companies benefit from scaling options, accommodating growth efficiently, though additional storage considerations may arise. It allows expansion to support enterprises, with a flexible licensing approach ensuring continued efficiency. Scaling may involve planned adjustments, but resource utilization remains manageable, facilitating a smooth expansion process.
Stability
ManageEngine Patch Manager Plus is highly stable, with users frequently rating its stability between eight and ten out of ten. It operates efficiently during daily use and after testing, with no significant challenges in deployment or use. Users report no issues with installation, cost, or performance, highlighting its ability to function perfectly with both servers and workstations, effectively managing packages without affecting resources.