iGrafx Process360 Live Platform Reviews

The solution is used for the documentation and visualization of the main processes. The customers have hundreds or thousands of processes, but they start with the top 20 processes. The next step is to integrate data points or measure data points within the process to know whether this is what we wanted to design for this process.

The solution is also used for process simulation to calculate if we need to add one more cashier for the checkout, which would be just an accelerated cash-out situation for the customer. With process mining, we get more detailed information about the process or the data behind or within this process.

yes, the processes are more efficient and optimized the workflow.

The solution's most beneficial feature is the 360 approach, where documentation, process mining, simulation, and automation capabilities are in one solution. This helps large customers that have special departments to work with special modules. Small customers or one person working with every module can go through everything behind this. It's very scalable and helps small, big, or enterprise businesses in every situation.

The solution has a huge simulation module that can not only simulate data but further define and simulate non-digital assets. For example, you have two desks and only one printer for the bot tickets at the airport. With this, you can simulate how many people can work through until you're running into a bottleneck, where you only have one printer and not two printers.

The solution's 360 approach brings together everything in one place, including design, process mining to get real data, simulation, and automation. This means there's a never-ending circle instead of a straight line that starts at one point and stops at another. There's always optimizing, recovering, and starting again to optimize every time, and so on.

This is the overall strategy behind the 360 approach. The solution's process mining is also very powerful. While other vendors focus only on process mining, iGrafx Process360 Live Platform has the capability to predict time or cost. This is something very unique in this space.

iGrafx Process360 Live Platform is a very powerful tool for customizing the landing page and all other pages. We can integrate unlimited pages within this tool and expand its capabilities, including how it looks, how you can integrate logos or special colors, etc.

The solution is much more flexible and capable than other vendors. However, the customers sometimes don't care about it because they are looking for rudimentary features. They don't consider how the tool can help them to have the same UI as the internal websites.

If customers want to change the color or the logo, they have to go through every page to verify everything is right.

We have a strategic approach for the customer. I was involved in almost 100 sessions where the customers were looking for a one-time process visualization or one-time process mining, not for a long-term association with this tool. The customer's requirements are more tactical than strategic.

We had some challenges during this time frame as I was with iGrafx, and electricity costs rose in Germany. One customer stopped a large deal because they had to reduce every non-invested investment due to the electricity bill rising by 500% to 800%.

more then one year

My experience with the solution's stability or performance was very good. iGrafx was able to define different instances in different locations if necessary. In most cases, there is one location, and everyone can work worldwide through the internet. If they have large video content, it makes sense for the overall strategy and architecture to be defined for the US data center where the system is also installed.

I don't run into any performance or scalability issues. From a global perspective, everything is possible, and it works fine. There was no poor performance or unhappy customers regarding the performance. The tool was always fast but depended on the user's internet connection. Mostly, everything was optimized for web traffic and not for downloading gigabytes of content.

The solution performs very well

Very good support from the vendor´s team.

Positive

only freeware, but always running into limitations.

iGrafx Process360 Live Platform is a Software as a Service (SaaS) solution. Customers can easily access the tool within a few hours or days. There's no special setup for the customer. If the customer wants to start with a blank page, they can import a lot of defined templates and rulesets that they can use.

Then, they can start to create the look and feel of the UI for their uses. There's always room for improvement, such as making it much easier or importing a website. We help the customer with the solution's setup, but the main responsible people can do it within a day.

This is a Software as a Service solution and the system was up and running at the first day.

I have heard that the solution's pricing is very competitive.

I was a pre-sales resource. I helped customers or prospects during the sales cycle by presenting the solution with their capabilities. I also helped them identify whether the solution fits their requirements.

You can communicate through APIs with many other tools. Through APIs, you can connect mostly to everything. Not every function is related to API, but most are. With the integration of automation, you can do everything behind this. This is sometimes more of a workaround, but at the end of the day, it is possible to fulfill the needs or integrate with other tools.

The customers had nothing to maintain in the infrastructure. Since it's a Software as a Service (SaaS) solution, IGrafx handled everything, including the backups. If customers want to change the color or the logo, they have to go through every page to verify everything is right. There is room for improvement, but the trained people can change or maintain the content within the tool within a few hours.

The solution's 360-degree approach allows several modules to be handled together. The solution provides scalability from small customers to large enterprise customers. I have heard that the solution's pricing is very competitive.

Since iGrafx Process360 Live Platform is a Software as a Service (SaaS) solution, customers don't have to worry about infrastructure and data storage. Everything is covered by iGrafx. iGrafx creates templates for their partners that they can use just for regulations, which is very powerful.

I would recommend the solution to other users based on their requirements. If they are looking for a small tool for a trainee to click through and do some things, the tool is oversized and overpriced. However, iGrafx Process360 Live Platform is a very good and helpful tool for customers looking for a strategic tool to help them not just once but every time.

iGrafx is working with at least two different automation solutions. One of these automation solutions is very conversational AI-oriented. It delivers the UI between the users, who could be employees or external customers and follows defined processes.

AI is integrated to help with communication and optimize the process. There are AI components in process mining that focus on prediction. The solution has several AI features, but not in every module and not for every situation.

Overall, I rate the solution a nine out of ten.

The solution, iGrafx, is used in my company globally as a BPM solution. I use iGrafx since I am involved in process or service modeling for my company.

My company uses iGrafx for web modeling and iGrafx FlowCharter's desktop version, apart from the solution's other functionalities, like iGrafx Process for Six Sigma, process governance, and process mining. We use iGrafx in our company mainly for level 4 process modeling and level three service modeling. Other teams in my company use iGrafx to identify and apply Six Sigma tools and techniques.

The solution mainly helps organizations standardize their processes, define documents, analyze, and simplify them, so any organization can use the solution for much deeper purposes. Then, the overall organization-wide repository of processes can be maintained in iGrafx's web repository platform. Overall, it provides an excellent opportunity to standardize all the processes across the different lines of business and different service processes, including all lines of business for the organization. It's a world-class BPM solution.

The most valuable features of the solution are its BPMN and collaboration functionalities, along with its repository, which consists of a huge web repository. Specifically, iGrafx is one of the excellent BPM platforms for managing risks and control assessment in industries related to banking and financial services. My organization has applied the solution's risk and control self-assessment feature of the solution widely. The solution's part of that service modeling and process modeling is also excellent.

The look and feel, along with the ease of use of the solution's web modeling version, is an area with certain shortcomings. The web modeling part can be a bit complex or difficult for new users of the solution. Simplifying the look and feel to make the web modeling part easy to use can greatly improve iGrafx.

I have been using iGrafx for three months. I am an end user of iGrafx, and my company uses it as a customer.

It is a stable solution. Stability-wise, I rate the solution a nine out of ten.

It is a highly scalable solution. Scalability-wise, I rate the solution a nine out of ten.

Around 3000 employees in my organization use the solution globally.

We use the solution in our organization throughout the year.

I can't say whether my company plans to increase the use of the solution since it is a policy-related decision made by the company.

The solution's technical support is of good quality since they offer fast and seamless services. I rate the technical support a nine out of ten.

Positive

I rate Hive's project management capabilities a ten out of ten. Hive Planisware Orchestra is a product I rate an eight out of ten.

I have worked previously on Hive and Microsoft Visio and, to some extent, on Bizagi.

I rate the initial setup phase of the solution an eight and a half on a scale of one to ten, where one is difficult, and ten is easy.

The solution's web version is used in my company since I can see direct web access and license from iGrafx's web page.

I would tell those planning to use the solution that it is a good and excellent platform, though there is a need for extensive training before somebody wants to start using it. After sufficient training and relevant knowledge are acquired, iGrafx can seem like a very beneficial tool. An organization should evaluate and understand the solution thoroughly since the tool offers many features, functions, and benefits.

I rate the overall solution a nine out of ten.

I use the solution in my company to do implementations for our clients. My company implements software for our clients. My company's clients use the tool for process mining, process modeling, and analysis.

The most valuable feature of the solution stems from the fact that it allows the integration of KPIs into processes and monitoring them. One is that traditionally, organizations that are less mature look at the tool like a process repository, wherein they keep all the processes updated so that any audit and any compliance-related issues get managed easily with iGrafx Process360 Live Platforms. As companies mature, they realize that they need to start measuring the process KPIs, and it is where the tool even supports the measurement of KPIs, creating scorecards and dashboards, and then linking the process parameters directly from the enterprise systems, after which you get live dashboards of process parameters, and it gives you a quick view of which process has a problem. You also have linked in the live dashboards the process owners and who are the sponsors of the process or who all are responsible for it. You can drill down to a deeper level with the tool and then assign tasks and do the activities. The aforementioned integration gives its users a far deeper insight into the tool.

One of the more important updates that have happened lately in the tool is related to the tool's ability to process data mining. What I mean by data mining is that now you have the ability to take the timestamp of the data from the ERP or transactional data, create your process maps, and then try to see how much compliance is actually happening within your processes. The aforementioned area is one capability that has been added to the tool over the last few years. You can now tell with the tool how much of your process is actually following the required path where everything is approved and where it goes for exception handling, how many transactions are going, what type of transactions really get into exceptions, and then take care of the management and make improvements.

One of the areas in the product with certain shortcomings where improvements are required includes the tool's reporting capabilities. The ability to get into customer template requirements and then create different reports from the data they have is one area which can be improved.

I have been using iGrafx Process360 Live Platform for fifteen years. My company has a partnership with iGrafx. Our organization also functions as an integrator of the tool.

One of the biggest plus points of the product stems from the fact that I have never seen any glitches in it.

The product is completely scalable since it is available on Azure platform. There are no big challenges with the scalability part of the product since the support from iGrafx is good. As the product is based on Apache's app and web server, I believe it is a completely scalable product.

The support offered by the product is as per the tool's standard SLAs. The tool does have premium paid support available. Speaking about the free support, I can say that the tool already has very good documentation available online that can be accessed in their knowledge base. When you go for premium support, you get real-time access to support engineers. I rate the technical support an eight and eight and a half out of ten.

Positive

The product's initial setup phase is straightforward. The tool does have a cloud-based login. User adoption is very good and easy.

The solution's deployment process does not take too long. What takes a long time is setting up all the enterprise processes at one time. Depending on how large an organization is and how many processes they have, it may take any time between six months to a year to digitize and convert everything into iGrafx Process360 Live Platform. The tool does have an option to import from traditional solutions like Visio and others. What one needs to do is link it up to the new organization's structures. The tool provides a very object-oriented setup within the product, so six months to a year is typically required.

The number of people required to deploy and maintain the product depends on whether a company wants to do such processes in-house or if you want support from iGrafx. The support offered by iGrafx is good and always available. For the installations that my company has seen and done on an on-premises model, not more than two to three engineers are needed. I have seen three people required for a large installation, out of which one is a typical person, like an admin who may be an IT admin or a business admin, typically doing certain activities.

I wouldn't have the numbers in terms of the savings, but definitely, in terms of qualitative improvement, based on what customers have said, I can say that the tool helps reduce efforts to manage process management.

Earlier, the licensing part was complex because there were so many modules and elements in the tool. Over the last one and a half years, a lot of work has gone into how the product has priced and positioned its tools in the market. The product has simplified its pricing architecture, and it has continued to do so to make it easier to use, easier to quote, and easier to deploy rather than getting into granularities where it states an additional cost for a particular feature. The pricing structure has been simplified, and the tool continues to simplify it further.

I have seen customers evaluate products like ARIS and IBM Blueworks against iGrafx Process360 Live Platform.

The product simplifies processes, and it could be used for something as simple as the travel and expense management of corporations. A lot of times, what happens is that there are a lot of areas that get a lot of third-party approvals and a lot of internal approvals. When you look at the number of interfaces and then try to reduce it, then it can be considered as one typical example explaining the aforementioned area. There are tons of examples in the BFSI domain, such as web card management, which could be for debit cards or credit cards. The complete life cycle, starting from card issuance, card management, updates, and other things, has an endless number of examples associated with the tool's use.

Most of the challenges I faced with the tool were in the area of reporting since I had to rely on some third-party solutions.

Earlier, creating the process model and diagrams was also something where there was a little bit of a learning curve in terms of how to use the solution, but now the tool has simplified it with AI. Now, you can just type in things like add a process or add a decision box, and then the map and model automatically create that. The tool has features that help simplify user adoption.

All solutions do have a trial package. My recommendation would be to always try out, validate, and check the usability and ease of use for adoption and implementation since all of the aforementioned factors drive the success of the solution. There could be a very good solution in your company, but if it is not getting implemented the right way, it is of no use. Think about it from a user option and ease of use point of view, and then try out the solution before implementing it.

I rate the tool an eight out of ten.

There are a number of features in iGrafx, which are very useful. Primarily, the usage, the enterprise object usage, is something which is in iGrafx that I appreciate. You can link various objects and reuse enterprise objects or artifacts. That reduces duplication and can really help streamline processes.

With iGrafx, the implementation and the licensing were pretty complex. Now they have simplified it, so that problem has lessened. They had a very elaborate setup. Depending on the implementation type of module and type of users, they had different account types to be created. It used to get pretty hard to convince people to use it based on what is required. However, luckily, they simplified it.

iGrafx is working on integrating a process mining tool as part of the solution itself. I'm looking forward to that. We’re excited to get to the point where you can build the processes from the data which you have from the other systems.

We’ve been using the solution for over 15 years.

The solution is very stable. I have not had issues in many, many years. It’s reliable. There are no bugs or glitches.

The solution can scale.

We have a consulting team of about 15 people. Everybody uses iGrafx in different forms. Some use the cloud, and some use the desktop version. We have a larger team that uses iGrafx, and they are an implementation team.

Technical support is very good. They are quick and responsive.

The initial setup used to be pretty complex. That said, over the last year, they’ve made strides to simplify the process. It’s become more straightforward.

Still, it is not as straightforward as other cloud solutions. It might involve a little more integration for users and other things which are required for the active directory. It does take a couple of days to implement. However, that timeline is pretty standard.

We are the implementation partners for iGrafx.

I’m not sure of the exact pricing. However, I would describe their costs as mid-tier.

We are vendors.

We used to use more on-premies deployments. However, recently, we’ve moved to the cloud.

It is one of the top-tier solutions that are available. One of the reasons why we chose to partner with them is due to the fact that they do a very good job. t is meant for business users, and little technical knowledge is required in terms of implementing and using it. That's their biggest advantage.

If the goal of using iGrafx is to bring about process improvements, the goal should be very clear. A lot of times, I find that a client will start with a particular goal yet end up using it for something else. When that happens, they may not get the benefits.

I’d rate the solution nine out of ten.

My role in my organization is designer and architect. I use iGrafx for process design and process management.

iGrafx is a tool used to implement BPM process management. It streamlines our process and also assists in improving the process.

iGrafx gives you the capability of documenting your process and then the ability to use it as a tool for analysis to identify the loopholes and shortcomings of your process.

The solution could benefit from improvements to its interface. More specifically, when compared to other tools, the process modeling features lack symbols or object types that are used to represent the information or data within the process. By improving this, the user will have a more varied gamut of tools to showcase the information they have within the process.

Not all processes are the same. We have many types of domains, and all those domains have different types of processes. Adding additional symbols or object types would enable us to better express ourselves, which would result in a more detailed and accurate process.

iGrafx would also benefit from including more diagrams like other solutions offer, along with BNM, which has constructs that can be used.

I have been using iGrafx for one year.

iGrapfx is a stable product. I have not seen many outages in the past year.

The product is scalable within limits, depending on your personal requirements. It could be challenging for a large, complex business.

The product is stable, so we have not had too many instances where we needed to reach out to technical support. 

Neutral

Before using iGrafx, I was using ARIS while working with a previous company.

Our license is a subscription-based model that is per user. The solution is not expensive, I believe a subscription-based model is $10 per user.

iGrafx is a good solution and I would recommend it. Businesses vary in their requirements, if people are looking to implement business process management and have a small budget they should consider this solution. It is a good starting point for their BPM journey.

I would rate this solution a seven out of ten, because the feature list could be better.

My primary use case of this solution is for charting the processes in relation to the ISO 9000 standard, as far as the process goes. I try to use it as extensively as I can. If I see that a process flow chart is appropriate for any documentation, I try to use that instead of writing a procedure. We are customers of iGrafx and I'm a quality manager. 

The solution has helped our organization because instead of writing long documentation for the shop floor, flow charts make it more attractive for the staff to follow up on and carry out procedures. It's easier to explain things to the people on the floor. 

The valuable feature for me is the BPMN. I'm using flow charts as BPMN, so that's the basis of my use.

If the price of the solution was more competitive, it would have made things easier for our company to extend the usage. Because we are mostly Microsoft-oriented, there are people more inclined towards Visio than iGrafx.

I'd like to see additional features such as a multi-language option which is currently only possible if you publish in Java. I'm publishing in HTML and it's not possible to use multi-language. The same applies concerning the ability to increase and decrease size which would provide extra functionality when publishing. If you're not in the cloud and you're a single user, these things would make a difference. 

I've been using this product for 10 years. 

It's a stable solution, I haven't had any crashes. 

I think the solution is quite scalable although I'm the only one publishing in the company. As a web page, there are many in the company referring to these flow charts.

The initial setup is straightforward. 

I carried out a comparison with Visio at the time we were looking to implement a solution. Back then, Visio was not as developed so we went with iGrafx and have continued with that. 

I would recommend using this as a cloud-based solution. 

I would rate this solution a nine out of 10. 

The simulation is the most valuable feature.

It's also user-friendly.

Its licensing can be better.

Process mining isn't so clear yet. 

I have been using this solution for almost three years.

Its stability is very good.

It is scalable. We use it for small and large customers.

Their support is okay.

I have used Visio a little bit. In iGrafx, the simulation part is better, and the connectivity with Minitab is better.

It was easy to set up.

The licensing part is one of the problems. Its licensing depends on the number of users, so it sometimes gets expensive.

I would advise others to get proper training.

I would rate it an eight out of 10.

We primarily used the solution as a repository for process management. 

You can easily align the processes with the balancer. 

Overall, the solution is very useful and has good features. 

They have interfaces in English and German.

The solution was easy to set up.

The solution was very stable.

We found the technical support to be helpful.

Unfortunately, I haven't been able to find a reseller in Mexico. The product needs better product distribution.

It would be nice to have a Spanish user interface available to us.

I tested the solution for a month. It was a 30-day trial. That was about four months ago now.

The solution is very stable and reliable. We did not witness any bugs or glitches. I did not notice it crashing or freezing. It worked well during the evaluation.

As we were simply evaluating the solution, we did not have a chance to scale it. I can't speak to how easy it would be to scale.

I only contacted technical support once. I asked them about the language and they just told me that they had only German and English language options for the trial solution. That said, I found them to be very helpful. 

I'm still looking for a solution, however, I haven't found any vendor in Mexico. I'm from Mexico City. I was looking for a reseller in Mexico to assess my needs and to suggest a plan for our deployment and how to maybe use the solution. However, there is no reseller here, so we are still looking for options.

The initial setup was very simple and straightforward. It was not overly complex or difficult.

the deployment was pretty quick and took about a week. However, this was a deployment for testing purposes only.

I've just used the solution for evaluation purposes. I haven't used it for a real project.

I'd recommend the solution to other users and organizations. From what I have seen, it's very useful. 

I'd rate the solution at an eight out of ten. While I couldn't test the overall functionality, I would like to get support in the natural language of the user - in our case, Spanish. It would be nice if it's in the data formulated in Spanish, and the support was offered in Spanish as well. There also needs to be some sort of partnership with Mexican partners.

My primary use case is for business processes.

Finding the right symbol and creating links, horizontal and vertical are the features I use.

In the next release, I would like to see more layers like three, four, and five. It might be possible but I haven't seen it yet. 

I don't have experience with their technical support. 

We previously used Microsoft Visio. Visio is more user-friendly. It's easier to connect symbols but that can also depend on my experience in iGrafx, which is very little. Maybe the functionality is okay but I'm not an experienced user yet. 

We have a free membership or a free version. So that's the main reason for us starting to use it, just because we started, using workflows but we are starting to use another tool for this. It was an experiment of using workflows which was successful. We're looking for a more complete tool with more layers and functionalities. 

I would rate it a six out of ten.

I use it for a couple of things. It's mainly for plotting workflows in our organization, and we also use it as a repository for all the properties and the documents. 

It's also used in our approval process cycle. I'm dealing with a lot of the departments, many teams, and each team has to approve a process for themselves and share it across the company.

The solution is on-premise.

Teams in our company can access everything in the repository through the web interface of our company's intranet.

iGrafx is the most comprehensive way to have all the cross-feeds and the documents related to workflows, like cross-notes.

Another good feature is that the numbering of the shapes in iGrafx is much easier and more convenient, in comparison to what is found in Visio. So far I haven't found anything similar to what I have with iGrafx, in that regard.

And when I add a note to a box or a process, I can have these notes summarized when I get a printable version from iGrafx. It turns them into a PDF and I see a summary for all the processes and all the steps that have notes. I'm going to miss these things if our company moves to Visio or Aris.

I'm also using the FlowCharter and the Viewer.

There is room for improvement in the printability of the flows. The workflow or the shape — if I'm working on a cross-functional, multi swim-lane workflow — can sometimes get very big, and it's not easy to have a printable and readable version. This is a big problem, so I have to print it on an extremely big A3.

Something that is found in Visio but is not found in iGrafx, or at least I haven't found it, is that it allows me to have a multi-page or multi-sheet process. I'm able to split a process across many pages rather than having one big process on a page. I can link between these pages with an off-page reference.

Also, dragging and dropping shapes is not as user-friendly as in Visio. In Visio, it's very easy to work with shapes and in very few minutes you can plot a whole, multi swim-lane, cross-functional process. In just a few minutes or within an hour you can make one that is very complicated. Or, during a meeting, you can do one in Visio without being distracted by the complexity. In iGrafx, that part is not that easy. iGrafx can produce very sophisticated workflows that can cover a lot of detail. This sophistication is not always bad, but it's not always good.

Finally, one more problem that I hate with iGrafx is that the format of the files or the flows is usually in an extension called igx. igx is very a very specific format that I can't access or deal with except in iGrafx. If I'm going to edit these workflows in Visio later on, I have to use a converter. I've only found one converter, in all the online forums, to convert an igx file to a Visio file. And it's another cost, of course. You have to pay for it. So if you are using iGrafx and decide at any point that it's not meeting your expectations, you have to pay for this converter, and not only the cost for the new software. The output from iGrafx should be in a format that's more accepted by other kinds of software that deal with the workflows.

My company is trying to replace iGrafx because the license is a little bit expensive. They are trying to find a cheaper option. Our support contract with iGrafx ended, so they are trying to replace it with something else.

I would rate iGrafx at seven out of ten. I'm not giving it a higher score because it's not so easy, not that user-friendly. The interface needs to be more effective. I wouldn't give it less than seven because it's a really serious solution.