eG Enterprise Reviews

Name: eG Enterprise
Brand: eg Innovations
Rating: 4.1 (21 reviews)

4.1 out of 5

21 reviews
95% willing to recommend

1,995 followers

What is eG Enterprise?

eG Enterprise is a comprehensive performance monitoring tool that monitors applications, infrastructure, and networks. eG Enterprise offers a complete performance management solution that delivers diagnosis and automated IT auditing, and offers extensive reporting to test application latencies, storage hotspots, network failures, server incompetencies, bottlenecks, user experience (UX) concerns, and more.

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eG Enterprise is the #39 ranked solution in APM tools, #43 ranked solution in Infrastructure Monitoring tools, and #51 ranked solution in best Network Monitoring Tools. PeerSpot users give eG Enterprise an average rating of 8.2 out of 10. eG Enterprise is most commonly compared to Dynatrace: eG Enterprise vs Dynatrace. eG Enterprise is popular among the large enterprise segment, accounting for 65% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 15% of all views.

Helped 855,080 peers since 2012

Featured eG Enterprise reviews

Jose Ramon Crespo

Senior Enterprise Director at Towers IT

The data gathering capabilities and the automation, which utilizes artificial intelligence, are the most valuable features. These capabilities help us gather more information and analyze it faster, leading to better responses to issues. The tool is also excellent at integrating with ITSM ( /categories/it-service-management-itsm ) services, providing a seamless alerting system for our customers.

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Albert Augustine

CTO at TOSB

I recommend the product to others. People wanting to use the tool must compare it with other solutions. The correlation is very clear. The response time is very quick for analyzing and detecting any issues. The tool does not require any additional training. Overall, I rate the solution a nine out of ten.

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reviewer802371

Service Assurance, Senior Manager at a computer software company with 1,001-5,000 employees

The visibility and the ability to monitor user behavior are very useful to us. So is the fact that we have diagnostic capabilities. We divided the usage of these two parts - one for our business team and one for our support team where they can see the availability, performance, and application or service updates from a customer perspective. We appreciate that the team can understand the issue from our application, database, code, data integration, et cetera. We like that two different teams can use it and it fits each of their individual needs. Sometimes when we face issues with the new technologies or very old technologies where we cannot enhance the service, they move to work with us directly and start doing some development on this area which is very good for us. The initial setup is pretty simple. The solution can scale. Technical support has been great.

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eG Enterprise mindshare

Product category:

As of June 2025, the mindshare of eG Enterprise in the Application Performance Monitoring (APM) and Observability category stands at 0.3%, down from 0.4% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Application Performance Monitoring (APM) and Observability

PeerResearch reports based on eG Enterprise reviews

Type	Title	Date
Category	Application Performance Monitoring (APM) and Observability	Jun 6, 2025	Download
Product	Reviews, tips, and advice from real users	Jun 6, 2025	Download
Comparison	eG Enterprise vs Datadog	Jun 6, 2025	Download
Comparison	eG Enterprise vs Dynatrace	Jun 6, 2025	Download
Comparison	eG Enterprise vs Splunk AppDynamics	Jun 6, 2025	Download

Title	Rating	Mindshare	Recommending
Dynatrace	4.4	10.3%	95%	347 interviews Add to research
Zabbix	4.2	3.8%	95%	106 interviews Add to research

Valuable Features

eG Enterprise offers a comprehensive monitoring system with a single pane of glass for visibility across all layers, including Citrix, infrastructure, and user experience. Its automated features save time and reduce costs. The tool provides diagnostic capabilities from the alert screen and supports user behavior analysis. It is easy to configure and scale, with robust data gathering and AI-based automation for seamless issue resolution. Its graphical interface is highly regarded.

"The data gathering capabilities and the automation, which utilizes artificial intelligence, are the most valuable features."
"eG Enterprise has a single pane of glass for observability and monitoring."
"The product is simple to use."

Room for Improvement

Many users note that eG Enterprise's interface feels outdated and isn't intuitive, making management difficult. Customization options for dashboards are limited, and the overall user experience can be clunky. Users express a desire for reduced pricing, enhanced integration with platforms like OpenShift, and improvements in networking monitoring capabilities. Configuration and alerting processes are also cited as challenging, with calls for more flexible pricing models for small to medium businesses.

"There should be more price flexibility to adapt to different kinds of customers. For small and medium businesses, eG Enterprise is usually too expensive."
"The solution should improve on the security side and include some more API integrations into wider application platforms."
"The integration must be improved."

ROI

Users appreciate the value of eG Enterprise through increased efficiency and cost reduction. Although ROI remains unmeasured for some, many highlight substantial benefits such as a significant decrease in service requests by 75%, which optimizes operations. Clients experience a very high return as the tool anticipates issues, potentially leading to substantial savings over time. eG Enterprise is noted for enhancing user experience and supporting customers in achieving their investment targets efficiently.

Pricing

eG Enterprise offers flexible licensing models, including subscription-based and perpetual options, suited for enterprise needs. Pricing varies per user per year, aligning with industry standards, but is considered affordable compared to competitors. A typical subscription costs about $100,000 for 150 services annually. Users find eG's pricing competitive, especially after negotiations, with no additional costs for professional services. Prospective users can trial the solution for a year before committing to a perpetual license.

"eG Enterprise is much cheaper than the other products it competes with."
"The product is very cheap."
"The cost for eG Enterprise is almost $100,000 for one hundred and fifty services. It's subscription-based and the payment is yearly."

Popular Use Cases

eG Enterprise is primarily utilized for monitoring Windows platforms, servers, and various business services in Saudi Arabia, focusing on real user and Citrix monitoring. It aids in application performance monitoring through troubleshooting and root cause analysis and provides visibility up to the code level. Usage includes database and network-related monitoring, synthetic monitoring for web applications, and is deployed on-premise for comprehensive diagnostics and performance insights.

Service and Support

Customer service of eG Enterprise is praised for its responsiveness and efficiency. Users report quick follow-ups and effective communication. Technical support receives commendation for being knowledgeable and attentive, with capabilities to escalate internally for resolution. Their support team provides timely responses and assists with complex queries. Some feedback mentions response delays due to location but highlights overall satisfaction with dedication and expertise, especially for complex technical challenges. Staff members are noted for their exceptional competence.

Deployment

Initial setup for eG Enterprise was generally straightforward and easy, often taking less than a week. Some users found complexity in achieving specific visibility levels, requiring additional support or training. Although most found it quick, others experienced longer processes due to intricate features needing thoughtful implementation. Implementation varied in time, from a few days to two weeks, often involving one or two administrators. Users noted the need for tuning to achieve optimal functioning.

Scalability

Many have found scalability with eG Enterprise satisfactory. Some report issues were resolved through tuning, while others experience flawless scalability. Users appreciate its modular nature, allowing for growth and adaptability. Although most describe it as capable of handling increasing workloads, a few encountered operational challenges. It is known for supporting many servers and users efficiently. With features like transferable licenses and connectors, eG Enterprise is generally regarded as having strong scalability attributes.

Stability

Users find eG Enterprise very stable, consistently performing without issues. Installation does not require reboots or maintenance windows, making it seamless. Confidence is high due to positive experiences during numerous installations. Occasional concerns, such as too many database connections, are swiftly resolved. Users appreciate its reliability, with stability rated highly. No significant problems have been reported, and any technical challenges are easily addressed, enabling smooth operation even under high traffic conditions.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our eG Enterprise Buyer's Guide for additional reliable information.

Review data by company size

By reviewers

By visitors reading reviews

Top industries

By visitors reading reviews

Computer Software Company

15%

Financial Services Firm

12%

Government

12%

Manufacturing Company

Retailer

Energy/Utilities Company

Healthcare Company

Performing Arts

Outsourcing Company

Comms Service Provider

Media Company

Insurance Company

Non Profit

Real Estate/Law Firm

Construction Company

Legal Firm

Educational Organization

Wholesaler/Distributor

Pharma/Biotech Company

Transportation Company

Hospitality Company

University

Consumer Goods Company

Mining And Metals Company

Logistics Company

Compare eG Enterprise with alternative products

Learn more about eG Enterprise

eG Enterprise monitors an organization’s total IT ecosystem and applications throughout every layer and all tiers and will take a deep dive to discover where a problem began, faster than any other solution. eG Enterprise is a complete solution that thoroughly monitors the end-user relationship for just about every IT deployment available, such as cloud-based microservices applications, enterprise applications, on-premise monolithic applications, and digital workspaces.

eG Enterprise is a flexible solution and can be deployed in various circumstances, wherever the digital experience of the user needs to be managed and IT infrastructures and applications need to be monitored. eG Enterprise is effective from legacy on-premise deployments to the most cloud-centric ecosystem in the marketplace today.

eG Enterprise Features

Application Performance Monitoring (APM): The solution is able to provide monitoring to discover, diagnose, and repair application performance problems so the end user is never affected.
Infrastructure monitoring: Users have full transparency to clearly visualize what is occurring with recent deployments and immediately diagnose network, database, and server problems.
Digital workspace monitoring: Workspaces are continually monitored to maintain the highest levels of productivity at all times. Users can easily monitor disconnects, logons, slowdowns, complete sessions, and more.
Enterprise application monitoring: Applications that do not perform as expected may result in significant losses for an organization. eG Enterprise is able to monitor many of today’s popular applications, such as PeopleSoft, SAP, Sharepoint, Siebel, and Office 365. Organizations are able to quickly identify underperforming applications, discover and diagnose problems, and remediate issues to ensure that optimal levels of productivity and profitability are being maintained at all times.
Cloud Monitoring: eG Enterprise provides effective monitoring for all of an organization's cloud infrastructures, including public, hybrid and private. eG Enterprise is able to facilitate the concise mapping of the relationships between tiers and discover the reasons for performance problems immediately before they reach the end user. eG Enterprise can be deployed on premises or as a SaaS-based solution.

Reviews from Real Users

“The product makes data collection easy. It's simple to set up. The algorithm is the most valuable aspect of the solution. In a few minutes after the installations, we can get insights from my technical environment. After a few minutes, I can get some valuable insights to make decisions.” - Anderson L., LatAm Presales Analyst at CLM

“Some of the best features of eG are, in terms of APM, they have complete modules between application performance monitoring, server monitoring, and even storage and network-based monitoring. The UI is also quite good. They have some standard AI-based capabilities, even though it's not quite as advanced when compared to Dynatrace. eG has some good, basic APM capabilities.” - A PeerSpot user who is a Consultant at a tech services company

eG Enterprise customers

20th Century Fox, Allscripts, Anthem Blue Cross and Blue Shield, Aviva, AXA, Biogen, Cox Communications, Denver Health, eBay, JP Morgan Chase, PayPal, Southern California Edison, Samsung, and many more.