Dynatrace Reviews

There are three major things that I look for. The first is that it is undoubtedly tier one, as per Gartner. This lowers the risk of product performance. Dynatrace has a good presence from an APM perspective, application performance perspective, where it can be easily configured. 

There are many adapters and solutions available in the market. In every organization, like ours, there are a few more built-in adapters. 

From an enterprise perspective, due to the higher cost, higher stability, and several considerations for high-level architecture, I take care of security perspectives, providing a stable solution. 

For system integrators, it is good from an operational perspective since there are many SLAs, so larger organizations generally opt for tier one solutions where they can have fewer operational issues, avoiding SLA penalties.

Graduation features offered by Dynatrace provide a single view and can connect with many other monitoring systems. Importantly, it delivers real-time insights. 

Additionally, Dynatrace positively impacts my organization in various ways.

I see you did the research into Dynatrace and OpenTelemetry on the website. Are you an expert or user of this product? Let me confirm that you say you're just a user of Dynatrace. Are you a customer? We have your email as ptorres@bankinter.com.

Could you mention some advantages of this product?

We use Dynatrace as an end-to-end monitoring solution to monitor all our cloud and on-premises infrastructure and applications. We use Dynatrace to monitor everything except storage, backup, and network devices. Our e-commerce front-end applications are completely monitored on Dynatrace.

I like the solution's tracing feature. There's a technology called PurePath in Dynatrace that helps us trace the end-to-end request for a service call. It starts tracing or capturing from the moment a user accesses our website, opens the browser, and clicks on login till it reaches our endpoint, the application server with the database server.

It will capture all the traces, including the number of requests, the response time, the number of calls made, the number of errors, and the root cause of each error. Dynatrace provides real user monitoring with APM.

We use the tool for performance analysis, root cause analysis, issue identification, and understanding the impact of technical glitches on business. We use performance dashboards and business dashboards.

The product helps us identify issues in the application and get to the root cause immediately. We can understand why a client experiences slowness, whether it is due to DB or some issue at the front end. It could also be an issue relating to their zone. We can also use the tool to understand the impact of the technical issue and the loss to business.

We use it for infrastructure monitoring and real user monitoring on our website, i.e., monitoring how users interact with our website and digital experience. We use it to track if our website is up using synthetic monitoring, which we use for our website and mobile app. We use Dynatrace to track complete observability through our infrastructure to our digital apps. 

We are able to share information easier and improve user experience.

When a ticket is logged in Dynatrace, it automatically goes to the correct support team. There is no manual intervention, which saves time. We are saving probably $30,000 to $40,000 annually because we are not employing several people to do this work.

Dynatrace’s ability to help us visualize and understand our infrastructure, and to do triage, is very good. It provides a Smartscape view, which gives us an overall view of the topology. When a problem is raised, it draws out where the issue lies and also suggests the solution. This brings down mean time to restore very quickly, helping the resolution.

The fact that the solution is a unified platform has very much changed the way our teams work and collaborate. It brings teams together, because they are able to screen share, especially during COVID. Then, we are able to talk about the exact same thing.

The automated discovery and analysis help us to proactively troubleshoot production and pinpoint the underlying root cause. If we are seeing error messages in our website for users who are seeing an error page, then we are able to go into the user's session, look at PurePath and the code, and see the reason why this is occurring in the back-end code.

If a user experiences an issue on their mobile, e.g., where they can't generate a ticket nor generate a benefit from our application, then it will automatically log a ticket. That will then feed into a database where the customer is contacted proactively.

Dynatrace uses a single agent for automated deployment and discovery. This helps our operations because we can bake that into an Amazon Machine Image (AMI) and roll it out.

The solution gives us 360-degree visibility of the user experience across channels. This is important in our environment. This helps us meet business goals because we are able to interact and serve as many teams. So, product managers and project managers are able to give metrics or data feedback to any team suitable from a developer to the C-level.

Dynatrace is a strategic application performance monitoring tool. We use it for every use case related to monitoring applications. We use the SaaS solution to monitor on-premises.

We also use Dynatrace for monitoring third-party applications and our own applications.

Dynatrace has the most features compared to other products we looked at. However, the best thing, in my opinion, is the support from the Dynatrace team. They provide a success manager and a team of engineers who are quick to answer questions and provide help. They even assign architects and engineers to ensure our productivity with the tool.

Our primary use case for this solution is infrastructure and application monitoring. A total of 90% of our applications are on-premises and we are moving to the cloud, and this solution is helping us monitor that transition.

This solution has helped our organization on multiple occasions. The synthetic monitor came in particularly handy. We also deploy the solution to monitor hundreds of our customer-facing sites for any outages, etc.