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Celonis Reviews

Vendor: Celonis
4.2 out of 5
Badge Ranked 1
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What is Celonis?

Celonis is the global leader in execution management. Powered by its process mining core, Celonis has evolved from its beginnings as a Process Mining company into an execution management pioneer, enabling companies to unlock execution capacity and perform at full potential. Celonis offers advanced technology in data execution, combining real-time process data, the intelligence to make sense of that data, and the execution capacity to take immediate, decisive action. Celonis’ Execution Management System makes data work for its customers by identifying inefficiencies and weaving interconnected processes together – thereby eliminating billions in corporate inefficiencies, empowering better business decisions and triggering the right actions automatically. Celonis is headquartered in Munich, Germany and New York City, USA and has 15 offices worldwide.

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Celonis is the #1 ranked solution in top Process Mining solutions. PeerSpot users give Celonis an average rating of 8.4 out of 10. Celonis is most commonly compared to Microsoft Power Automate: Celonis vs Microsoft Power Automate. Celonis is popular among the large enterprise segment, accounting for 67% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a manufacturing company, accounting for 15% of all views.
Buyer's Guide
Celonis
September 2025
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Celonis mindshare

As of September 2025, the mindshare of Celonis in the Process Mining category stands at 22.6%, up from 17.1% compared to the previous year, according to calculations based on PeerSpot user engagement data.
Process Mining Market Share Distribution
ProductMarket Share (%)
Celonis22.6%
Microsoft Power Automate17.8%
Automation Anywhere13.9%
Other45.699999999999996%
Process Mining

PeerResearch reports based on Celonis reviews

TypeTitleDate
CategoryProcess MiningSep 9, 2025Download
ProductReviews, tips, and advice from real usersSep 9, 2025Download
ComparisonCelonis vs Automation AnywhereSep 9, 2025Download
ComparisonCelonis vs UiPath Process MiningSep 9, 2025Download
ComparisonCelonis vs Microsoft Power AutomateSep 9, 2025Download
Suggested products
TitleRatingMindshareRecommending
Microsoft Power Automate3.917.8%87%131 interviewsAdd to research
Appian4.25.9%95%63 interviewsAdd to research
 
 
Key learnings from peers

Valuable Features

Celonis offers unique features such as robust process mining, intuitive UI, automatic process mapping, comprehensive dashboards, and diverse training materials. It integrates AI for process optimization, delivers fast data processing, and provides pre-built connectors with platforms like SAP and Oracle. Users praise its graphical interpretation, ability to handle real-time data, built-in apps for efficiency, and extensive customization options. Its end-to-end process analysis supports uncovering insights and reducing manual effort.
  • "In my Celonis experience, it is easy to use and has higher AI capabilities."
  • "Celonis assists me in optimizing processes, reducing throughput times, and identifying automation opportunities."
  • "Celonis is a good idea to change the way processes are considered in a company."

Room for Improvement

Users suggest that Celonis needs improved integration and flexibility with cloud-based databases and enhanced automation features. The user interface and pricing structure require refinement to be more intuitive and affordable. Users face challenges with data management and the complexity of setting up analysis processes. There are requests for better support, improved machine learning capabilities, and more comprehensive training programs. Compatibility with local regulations, like cybersecurity policies in India, is also a concern.
  • "Celonis is good, but it is not comfortable for the India market. I am from India, and the Celonis CPM is not compatible with our country's cybersecurity policy."
  • "From a development perspective, I think there could be improvements in version control and deployment."
  • "Celonis needs to improve the feature channel. They should incorporate more generative AI elements into their solution."

ROI

Celonis delivers a significant return on investment through enhanced process efficiency and automation. Users report reduced processing times, increased client satisfaction, and discovered opportunities for significant cost savings. In O2C operations, 7000 automation hours were identified, leading to ROI recovery within up to 11 months. Users measure ROI through KPIs like time-to-value. The platform is recognized for its innovative approach, contributing to labor productivity and cost reduction, with improvements observed in multiple areas like customer satisfaction and operational efficiencies.

Pricing

Enterprise buyers of Celonis find the pricing to be high, often seen as a significant investment with a recurring license model. Cost considerations include data volume and potential add-ons. While some view the pricing as competitive or reasonable for large-scale operations, others find it less accessible for smaller enterprises. The licensing model, typically based on APC, can vary with specific client needs, influencing the overall cost-effectiveness and scalability of the solution.
  • "Celonis is the most expensive solution in the market"
  • "Though Celonis is a bit pricey, it is worth it."
  • "The pricing is reasonable."

Popular Use Cases

Companies leverage Celonis primarily for process mining in areas such as finance, procurement, and supply chain. They use it to analyze variations, track performance gaps, and optimize operations, uncovering inefficiencies in processes like Order-to-Cash and Procure-to-Pay. Celonis helps uncover price alterations, potential automation areas, and process insights, supporting ERP integrations with systems like SAP and Oracle. It aids in auditing, continuous monitoring, and process standardization, enhancing decision-making and driving cost reductions.

Service and Support

Celonis support displays mixed feedback. Many users note fast and professional responses, particularly through direct contacts, while some report delays and challenges in resolving complex issues. Users benefit from knowledgeable consultants and supportive Customer Value Architects. Technical support quality varies based on partnership and subscription level, with larger contracts receiving more attention. Documentation and training resources are helpful, yet some report a need for improved responsiveness and issue resolution.

Deployment

Initial setup of Celonis varies in complexity. Some find it straightforward and easy, especially with cloud deployment, while others encounter challenges related to data integration and customization. Deployment time can range from a few days to several months, depending on data quality, project scope, and available resources. Integration with SAP and other systems may require additional time and expertise. Users generally find Celonis intuitive, although data cleansing often presents a significant task during setup.

Scalability

Celonis is highly scalable, with users finding it easy to expand across systems and teams. Many companies have successfully scaled from a few users to hundreds, indicating its robustness. The flexibility offered by connectors and prebuilt apps is noteworthy, allowing seamless integration with various tools. Most users plan to increase usage, though some cite costs as a consideration. Despite some limitations, it generally receives high ratings for scalability.

Stability

Celonis demonstrates consistent stability across various experiences, with many users rating it between eight and ten out of ten. Downtime occurrences are rare, and technical issues are minimal. Some users report minor connectivity or network-related problems, but they are generally resolved quickly. Its reliability and performance receive positive marks, with some users highlighting its excellent consistency in providing data and useful dashboards. Occasional support may be needed for complex setups or integrations.
These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.
Download our Celonis Buyer's Guide for additional reliable information.

Review data by company size

By reviewers
Company SizeCount
Small Business9
Midsize Enterprise6
Large Enterprise33
By reviewers
By visitors reading reviews
Company SizeCount
Small Business370
Midsize Enterprise128
Large Enterprise1020
By visitors reading reviews

Top industries

By visitors reading reviews
Manufacturing Company
15%
Computer Software Company
14%
Financial Services Firm
10%
University
6%
Energy/Utilities Company
5%
Educational Organization
4%
Retailer
4%
Healthcare Company
4%
Government
3%
Outsourcing Company
3%
Pharma/Biotech Company
3%
Insurance Company
3%
Media Company
3%
Comms Service Provider
3%
Wholesaler/Distributor
2%
Consumer Goods Company
2%
Construction Company
2%
Legal Firm
2%
Real Estate/Law Firm
2%
Recreational Facilities/Services Company
2%
Performing Arts
1%
Non Profit
1%
Hospitality Company
1%
Transportation Company
1%
Non Tech Company
1%

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Celonis customers

Anheuser-Busch InBev, AXA, Bayer, Cisco, Deloitte, Deutsche Telekom, Hitachi, Kellogg's, Lufthansa, and Whirlpool

Related questions

  • 76
Does Celonis support BPMN in Conformance Analysis?
  • 65
Is Celonis far superior to UiPath Process Mining or is the gap closing?
  • 23
What are alternatives to Celonis for process mining and BPM?
  • 13
How is Celonis compared with UiPath Process Mining?
  • 160
Which is better - Signavio Process Manager or Celonis?
  • 51
Would you recommend Celonis or UiPath Process Mining (as a Process Mining tool) for Oracle E-Business Suite?
  • 17
How would you compare Celonis vs Automation Anywhere?
  • 113
What is the difference between Online Analytical Processing (OLAP) and Data Mining?
  • 65
Is Celonis far superior to UiPath Process Mining or is the gap closing?
  • 4
When evaluating Process Mining, what aspect do you think is the most important to look for?

Product Categories

Product Categories
Process Mining

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Celonis Reviews Summary
Author infoRatingReview Summary
Head of Commercial Excellence at Sartorius AG4.0I use Celonis for order processing, leveraging its process visualization for performance insights and improvements. While it offers a positive ROI by enhancing customer satisfaction and reducing costs, it requires niche expertise and could benefit from better pricing.
Senior Development Manager at Lutech4.0I benefit from Celonis by improving cost optimization and customer satisfaction through streamlining processes. The tool combines business and technical capabilities but needs more generative AI integration. My primary return on investment comes from cost savings.
Associate Manager at Adani Enterprises Ltd4.0I found Celonis easy to use with advanced AI capabilities that streamline process modeling. However, it's incompatible with India's cybersecurity policies, posing a major challenge. Its pricing is similar to SAP Signavio but offers superior capabilities.
Senior Application Developer at Fujitsu3.5I use Celonis primarily for process analysis, which helps visualize and optimize processes while identifying automation opportunities. The tool is valuable for its process visualization and built-in apps, though improvements in version control and deployment would enhance its development capabilities.
Robotic Process Automation Leader at Borusan Holding4.5We utilize Celonis for processes like order-to-cash and accounts payable, finding its process mining capabilities invaluable for identifying bottlenecks. Despite its high cost, we chose it over open-source and other process mining tools like IBM and SAP.
Senior Data Scientist & Data Professional at p4i4.5I use Celonis for real-time data processing in consultancy projects. Its machine learning and predictive features are valuable, though data modeling could be more intuitive. While ProM is powerful, Celonis is more user-friendly for process mining tasks.
Testing Engineer at Tata Consultancy4.5I primarily use Celonis for identifying high potential automation areas, leveraging its graphical interpretation and pre-built connectors with platforms like SAP. It offers significant cost reductions, though its expansion into infrastructure domains and AI features would enhance its utility.
Senior Manager - Consulting at Ernst & Young4.0I have used Celonis for procure-to-pay and order-to-cash processes, finding its easy integration and end-to-end process views valuable. However, it requires more intuitive, low-code interfaces. Despite this, Celonis offers significant ROI and is highly innovative.